Lound Hall

Town Street, Lound, Retford, DN22 8RX
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9.5 32 Reviews
  • Lound Hall, Retford
Lound Hall is a thirty capacity property set up to suit the needs of older people with care needs, while also being ideal for adults with mental and physical health issues.

Carers are experienced in assisting with the sometimes complex and sensitive challenges that residents diagnosed with dementia face.

Staff focus on delivering a service and living environment in which individuals feel respected and loved ones feel confident.
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Care Provided by Lound Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: £1200 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

All fees are to be agreed with the Home Manager prior to admission.
Top Fees are to be discussed with the Home Manager
Fees are not inclusive of external services ie. hairdressing, chiropodist or toiletries

These prices are only a guideline, please contact Lound Hall to find out the exact price for your requirements.

Contact Lound Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lound Hall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Varhi Audrain (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004
  • Number of floors: 3

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (2)

Visiting

  • Welcome visitors 24/7 and believe that relative and friend involvement is fundamental to an individual's care, however do encourage protected meal times and ask that visits be kept to a minimum during these times to promote nutritional intake.

Parking

  • Free Parking is at rear of the property.

Lound Hall Reviews (32)

9.5

Lound Hall has a Review Score of 9.5 (9.468) out of 10, based on 10 reviews in the last 2 years.
Over all time Lound Hall has 32 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lound Hall
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Total of 32, showing 21-32
Review from A F (Son of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Lound Hall for over 18 months now and the staff have been truly amazing.
Nothing is too much trouble, the love and care the staff give is second to none, they deserve a medal for how they’ve coped through the pandemic.
The home is warm and welcoming and my mum is happy
which is the main thing.
A big thank you to the Manger and all the staff, you guys rock!
Reply from Hannah Marchant, Manager at Lound HallThank you very much for your lovely review, it means a lot to us all here. Thank you for all your support.
Best wishes
Hannah Marchant
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Review from Malcolm H (Brother of Resident) published on 24 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister spent the final eleven weeks of her life in Lound Hall, she received excellent care from the wonderful staff who spent a lot of time with her. Despite COVID -19, we were allowed to visit my sister as she was receiving palliative care. Our first couple of visits were arranged in the garden
with my sister being brought from her room in a wheelchair. Due to my sister's terminal cancer, she became bed-bound and so all further visits were to her room. On every visit the staff were diligent in checking that we were free of the virus, we had to sign a form to confirm that we hadn't contracted the virus and that we had not been in contact with anyone who did have it. Our temperatures were checked before we could enter the home and we were supplied with PPE. My wife and I phoned the home many times to enquire after my sister and we were always met with a friendly greeting and all our questions were answered to our satisfaction. My sister died with a loving carer by her side.
Reply from Gaynor Abrams, Business Development Manager at Lound HallThank you for your feedback - it is very much appreciated.
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Review from Stephen G (Son of Resident) published on 3 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Lound since 2018. Staff are very friendly and make you feel welcome and part of the family whilst remaining professional. They ensure she feels special and loved. Lound has gone through some changes in the two years my mum has been there, most notably, the change from Nursing
to residential only. The change was smooth and thankfully didn't affect us but we were kept informed of what was going on. The home is currently having some refurbishment work done due to tired and dated decoration, I have to say it's looking good so far. I would 100% recommend Lound Hall, it's a small home in a beautiful location.
Reply from Gaynor Abrams, Business Development Manager at Lound HallThank you for your email - it is very much appreciated.
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Review from Julie D (Wife of Resident) published on 30 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been residing at a Lound Hall for the last five years.
We have seen many changes during this time, most recently a change from nursing home to care home. Thankfully my husband was able to stay. Lound is his home, he was born in the village.
He is very happy and well cared for currently.
All the staff are patient, helpful and lovely. They always offer me refreshments and have a friendly chat.
I often stay late and the girls bring us supper to our room and they always make sure I get to my car safely.
I feel very much at home when I visit and my husband and I trust and very much rely on the staff who work extremely hard during their long 12 hour shifts and for their dedication and loyalty we give huge thanks.
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Review from Sally G (Daughter-in-law of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are always welcoming and friendly. They use residents first names and really care about them. There has been some updating of decor and furniture, and it's very clean and tidy
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Review from Corrinne C (Friend of Resident) published on 27 July 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
I visited on Tuesday afternoon, unannounced with the sister of the resident, staff were welcoming but found that the resident we were visiting was in soiled clothing that was obviously hours old (wet and bowel movement), one hearing aid had been lost and the other had a dead battery. She was wearing
a thick jumper on a hot day and had got sunburn on the exposed skin as was left wandering the gardens without sunscreen on. The 'laundry only' basket in her room had used gloves and rubbish in and a cardigan that didn't belong to our resident, the window was propped open with a wedge as was the sash operation was not working.
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Review from Pam L (Wife of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff very helpful and friendly.
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Review from T S (Son of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All members of staff are very caring and considerate and professional. They treated my mother with dignity and understanding. They were all approachable and welcoming. My mother was a resident for seven years and was very happy. She passed away in January 2018 and all the staff were wonderful with regard
to nursing and overall attention. She has suffered from dementia/Alzheimers and was not always easy to deal with but the staff were always attentive and sympathetic.
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Review from Rachael K (Granddaughter of Resident) published on 6 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The rooms are very nice and the home is very clean the care was very good as were the carers were very good with my grandad.
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Review from Stewart D (Son of Resident) published on 6 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care was excellent and the home was very clean and smelt very nice as you walked in the front door. The nursing staff were very helpful with any questions you asked them.
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Review from Tanya R (Relative of Resident) published on 25 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I found this care home to be very good the carers cared about the resident they were very friendly to the resident and to their families and friends. The nurses were good at letting you know how the residents are doing and if you were worried about them they were good at making you at ease. The care
home is clean and it smells clean when you walk in.
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Review from Hazel D (Wife of Resident) published on 20 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in the care of Lound Hall Nursing Home for 6 months I was extremely happy and satisfied with all aspects of his care. The care and nursing staff were kind and compassionate to both myself and all the family at what was a very difficult time. We found the home to be clean and tidy and
without the usual care home smell.
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Current Review Score: 9.5 (9.468)

Overview of Review Score

The Review Score of 9.5 (9.468) out of 10 for Lound Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.718 for Lound Hall is calculated as follows: ( (87 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 117 Ratings = 4.718
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Lound Hall is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Varhi

Varhi Audrain

Job Title: Home Manager Joined: 2022

Experienced Deputy Manager at Lound Hall. Varhi is happy to support you with any questions or queries you may have.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lound Hall to verify any information. View our terms and conditions. Lound Hall has an Enhanced Service - more info.