Lound Hall

My mother-in-law spent the last six months of her life at Lound Hall. She received excellent care and the staff really looked after her. Due to her dementia, she was very anxious and the staff were wonderful in reassuring her that she was safe. We were always treated very well during visits and trips out. We established an excellent relationship with the manager and other members of staff at the home. They identified quickly that she required hospital treatment and informed us immediately to advise us of the course of action taken.

A big thank you to the Manger and all the staff, you guys rock!

My sister spent the final eleven weeks of her life in Lound Hall, she received excellent care from the wonderful staff who spent a lot of time with her. Despite COVID -19, we were allowed to visit my sister as she was receiving palliative care. Our first couple of visits were arranged in the garden with my sister being brought from her room in a wheelchair. Due to my sister's terminal cancer, she became bed-bound and so all further visits were to her room. On every visit the staff were diligent in checking that we were free of the virus, we had to sign a form to confirm that we hadn't contracted the virus and that we had not been in contact with anyone who did have it. Our temperatures were checked before we could enter the home and we were supplied with PPE. My wife and I phoned the home many times to enquire after my sister and we were always met with a friendly greeting and all our questions were answered to our satisfaction. My sister died with a loving carer by her side.

My mum has been a resident at Lound since 2018. Staff are very friendly and make you feel welcome and part of the family whilst remaining professional. They ensure she feels special and loved. Lound has gone through some changes in the two years my mum has been there, most notably, the change from Nursing to residential only. The change was smooth and thankfully didn't affect us but we were kept informed of what was going on. The home is currently having some refurbishment work done due to tired and dated decoration, I have to say it's looking good so far. I would 100% recommend Lound Hall, it's a small home in a beautiful location.

I feel very much at home when I visit and my husband and I trust and very much rely on the staff who work extremely hard during their long 12 hour shifts and for their dedication and loyalty we give huge thanks.

The staff here are always welcoming and friendly. They use residents first names and really care about them. There has been some updating of decor and furniture, and it's very clean and tidy

I visited on Tuesday afternoon, unannounced with the sister of the resident, staff were welcoming but found that the resident we were visiting was in soiled clothing that was obviously hours old (wet and bowel movement), one hearing aid had been lost and the other had a dead battery. She was wearing a thick jumper on a hot day and had got sunburn on the exposed skin as was left wandering the gardens without sunscreen on. The 'laundry only' basket in her room had used gloves and rubbish in and a cardigan that didn't belong to our resident, the window was propped open with a wedge as was the sash operation was not working.

All staff very helpful and friendly.

All members of staff are very caring and considerate and professional. They treated my mother with dignity and understanding. They were all approachable and welcoming. My mother was a resident for seven years and was very happy. She passed away in January 2018 and all the staff were wonderful with regard to nursing and overall attention. She has suffered from dementia/Alzheimers and was not always easy to deal with but the staff were always attentive and sympathetic.

The care was excellent and the home was very clean and smelt very nice as you walked in the front door. The nursing staff were very helpful with any questions you asked them.

The rooms are very nice and the home is very clean the care was very good as were the carers were very good with my grandad.

I found this care home to be very good the carers cared about the resident they were very friendly to the resident and to their families and friends. The nurses were good at letting you know how the residents are doing and if you were worried about them they were good at making you at ease. The care home is clean and it smells clean when you walk in.

My husband was in the care of Lound Hall Nursing Home for 6 months I was extremely happy and satisfied with all aspects of his care. The care and nursing staff were kind and compassionate to both myself and all the family at what was a very difficult time. We found the home to be clean and tidy and without the usual care home smell.