The Sycamore and Poplars Care Home

I have nothing but good things to say about the care home. The prement staff were fantastic they had a great repore with the patients. In my dads case they figured out the best way of dealing and asking him about things very quickly and they always made him smile. They also took amazing care of my mum and the rest of the family. Dad sadly passed away while in the care home but the compassion show to dad and the family was second to none.

Our dad was cared for on an end of life plan. From the first contact with the managers of the home and the staff we were treated with absolute care. The home has a lovely caring feel to it. All of the staff are knowledgable and extremely caring. There is an obvious caring and respectful culture set by the management team. Nothing was too much trouble. We were all looked after when we stayed with dad 24/7 in his final days. Thank you for your care and empathy in dads final stage. 10/10.

My father was admitted for end of life care. Everyone had a great approach with dealing with our situation after what has been a really traumatic period in my dad's life. There is a genuine, caring empathetic culture in the facility that runs right the way through the team from management to carers. Nothing is too much trouble and the team encourage you to genuinely treat the care home as "your home." We were allowed as a family to "live" in the Poplars for the final two weeks before my Dad passed away. He was always spoken to with the greatest respect and always attended to with the highest standards. I would absolutely recommend this care home to anyone - the care is fantastic, the processes and procedures are always followed and the home itself is spotless. Thank you for your support during what has been an incredibly difficult time - but you guys made it bearable and supported us as a family to ensure my Dad was at peace and being cared for 24/7. Thank you.

Over the Christmas period the staff did their utmost to make it a very happy festive season for the residents and for visitors too. We enjoyed the cheerfulness of the decorations and the beautifully decorated live Christmas tree in the lounge with a staff member carefully following the strict instructions of a resident! During the extremely cold spell afterwards the carers and the caretaker made every effort to make sure that the residents were warm and comfortable. To return to the events of Christmas Day, the cook of the day is to be praised for serving such a wonderful traditional meal for us all. Once again I would like to stress the great care which is taken with the complete accuracy of our medication and specific dietary needs.

Sycamore has been great since reopening. The place feels fresh, clean, and welcoming, and the staff are friendly and helpful. There's a really positive vibe, and it's clear a lot of care and effort has gone into getting everything right. Would definitely recommend

The care and support offered to my mother and myself during the last weeks of her life was excellent. It was palliative and person-centred. All staff were dedicated to the needs of my mother and made sure we did not feel isolated, anxious or fearful about the journey we were facing.

My only gripe is Dad has to pay an awful lot of money weekly, whereas I'm sure there are a few residents that don't pay anything, or very little for the same care. Care homes should be government-funded for everyone. Thus the low score for value for money.

Always kind and caring staff. Care home clean and well maintained. Perfect place for my mother. Mothers room is always clean and tidy. She is well looked after. Cannot fault the care home. A warm and pleasant place to be.

Brilliant. It’s called a care home, and it is quite obvious that all the staff really do care. My aunt could not be in a better place. I am kept regularly updated on my aunt’s condition and her medication needs. Whenever we visit we are always made to feel very welcome

The staff have been very welcoming of my dad and made the transition from hospital to the home very smooth and with a lot of dignity and care shown towards our family and my dad, he has settled in and the carers have been really attentive and kind with my dad I couldn't ask for anymore in a what can be difficult circumstances integrating into a new place to live

Unfortunately, we needed your services at a very sad time. As a family, we didn't want mum to go to you due to previous public bad press. However, I found the care and support that you gave to me, my family and especially my mum was excellent. I feel the support care and compassion shown to us as a family by all members of your staff was excellent and above and beyond. It was very much appreciated at a very difficult time.

My dad has been very well looked after. The carers and staff are really nice. My dad has put on 3 stone since he came here in March, with regular meals etc. When he was at home, we couldn't get him to eat and he wanted to stay in bed all day. I'm very happy with the care he receives.

Staff are truly dedicated and caring. Staff are very accommodating. My mum was very comfortable and happy while she was there. The management are very supportive and understanding. I can’t thank you enough for all the support.

The Sycamore and Poplars staff are truly dedicated and caring, no matter what time I phone, I can speak with my Aunt, and I can hear in her voice how happy she is. Staff are very accommodating when I call, as this can often be either very early or late depending on my own work commitments. It's lovely knowing that she is happy and safe.

After recently visiting a close friend, I have to say that I was extremely pleased with everything at this care home. The staff were very professional yet remained friendly and approachable. They went above and beyond to ensure we could have a good time visiting together. The visiting process was all very efficient and safe. My friend was extremely happy, and we had a lovely time. She’s obviously very well cared for, and I can’t recommend this place enough. Thank you for everything you all do.

The whole team can’t do enough for you; they are caring and professional and have made a super environment for the elderly whatever their needs. I cannot praise them enough, and it does show through my mother, which is all a family can ask for. I would recommend the care home to anyone. I personally have had exceptional service and communication from every member of staff that I’ve had the pleasure of dealing with.

The Sycamore and Poplars have been through many ups and downs with management changeover, but they are consistent, and my sister is very well looked after. During this pandemic, I have arrived at the home, and she always looks happy, clean, and the staff are excellent.

My great aunt has been a resident within Sycamore and Poplars for many years now. The national lockdown has been tough on everyone, but more so for us that have loved ones in care homes. Due to the national restrictions and issues surrounding Covid-19 families have been unable to visit, this has been a very troubling time for us all. Thanks to the amazing staff across all departments within the home, we have been able to maintain regular contact with our relative.

The staff are always very respectful and friendly, and whenever I have called, nothing is too much trouble for them. They have ensured that the restrictions we have all faced due to Covid-19 have had minimal impact upon the residents. Whenever I have called up, the home has always had a pleasant experience; I have always heard laughter and song, and they go out of their way to reassure us. The care provided is second to none.

I cannot praise the Sycamore and Poplars enough. This team goes above and beyond and truly cares!

The Sycamore is the most friendly, caring, clean home I have ever been in. This year, the home, with a new manager, has made so many improvements in all aspects, staff training, all documentation ie care plans, risk assessment, all the staff give 100% to looking after the resident needs. Nothing is too much trouble. They are led by a very experienced manager who knows what her responsibilities are; she is always honest and supports all her staff, residents and family of residents. Residents rights are always promoted and encouraged to join in activities and access local service. My sister also agrees with this statement.

My mum has been resident at Sycamore and Poplars for some years now. We have always been welcomed to look at all aspects of the home. Let me start with the major asset of home, the staff. The staff are very friendly, approachable and hard working. They are also all always polite and respectful, and we are therefore able to depend on them for Mum's care with total trust. They are all aware of Mum's needs and appear to assist by instinct, they are so natural. I have noticed that every resident is treated equally and it is truly a team effort. I'm aware that all information regarding Mum is recorded in a correct manner and that confidentiality and professionalism is shown throughout her care. When I refer to staff I mean all. The cleaners who keep the place spotless, handy men for their work, the chefs for the fantastic food as well as the carers and admin. You should all feel so proud and sorry if I missed any group, I mean ALL of you. From our family THANK YOU.