The Sycamore and Poplars Care Home

High Street, Warsop, Mansfield NG20 0AA
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7.7 52 Reviews
  • The Sycamore and Poplars Care Home, Mansfield
The Sycamore and Poplars Care Home in Nottinghamshire ensures each residents’ safety, comfort and high quality care is upheld at all times.

Trained staff give people the support they need.

Residents can enjoy a wide range of activities to suit their interests.

Healthy, tasty food is served that meets residents' dietary requirements.
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Care Provided by The Sycamore and Poplars Care Home

Type of Service

    Nursing Home
  • For a maximum of 72 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Winnie Muthiga (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)

The Sycamore and Poplars Care Home Reviews (52)

7.7

The Sycamore and Poplars Care Home has a Review Score of 7.7 (7.699) out of 10, based on 2 reviews in the last 2 years.
Over all time The Sycamore and Poplars Care Home has 52 reviews.

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Reviewer Connection to The Sycamore and Poplars Care Home
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Review from M A (Daughter of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support offered to my mother and myself during the last weeks of her life was excellent. It was palliative and person-centred. All staff were dedicated to the needs of my mother and made sure we did not feel isolated, anxious or fearful about the journey we were facing.
Reply from Macie Cox, Marketing Executive at The Sycamore and Poplars Care Home

Thank you so much for your lovely review. All of us here at Sycamore and Poplars are here for you and your family if you ever need us - Mum is truly missed.

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Review from Andrew M (Son of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Sycamore Care Home is a friendly, welcoming well-run residential home. All the staff are very friendly.
Dad has thrived since he was admitted 2 years ago.
My only gripe is Dad has to pay an awful lot of money weekly, whereas I'm sure there are a few residents that don't pay anything, or very little
for the same care. Care homes should be government-funded for everyone. Thus the low score for value for money.
Reply from Macie Cox, Marketing Executive at The Sycamore and Poplars Care Home

Thank you so much for your kind words! We are so pleased that Dad has thrived since joining the Sycamore family. Sadly government funding is something that we cannot control as a company, if you would like to speak more about this with a member of the team we will be more than happy to get in contact!

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Review from C D (Son of Resident) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always kind and caring staff. Care home clean and well maintained. Perfect place for my mother. Mothers room is always clean and tidy. She is well looked after. Cannot fault the care home. A warm and pleasant place to be.
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Review from Brian S (Nephew of Resident) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant. It’s called a care home, and it is quite obvious that all the staff really do care. My aunt could not be in a better place. I am kept regularly updated on my aunt’s condition and her medication needs. Whenever we visit we are always made to feel very welcome
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Review from Jonathan M (Son of Resident) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been very welcoming of my dad and made the transition from hospital to the home very smooth and with a lot of dignity and care shown towards our family and my dad, he has settled in and the carers have been really attentive and kind with my dad I couldn't ask for anymore in a what can
be difficult circumstances integrating into a new place to live
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Review from M A (Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have resided here since February 2022 and in general, I am very happy. Mostly, the staff are wonderful and dedicated to our care. Very occasionally, there have been anxieties over the feeling of loss of dignity, regarding the use of toilet facilities and needs, especially during the night. The garden
is a blessing, especially to nature lovers. I have a theory that when carers need to instruct residents, such as sit or stand or move limbs etc. if the word please was added, it would add to our sense of dignity. (Also, thank you). It would benefit all staff and residents alike.
Reply from Katie Barnett, Marketing Administrator at The Sycamore and Poplars Care Home

Thank you for letting us know how we are doing at The Sycamore and Poplars Care Home. All of the team are committed to providing the best possible care experience for all of our residents and we are sorry to hear that you feel this has not happened in your case. We appreciate all of your comments and are always open to feedback. I believe our deputy home manager has spoken with you and has relayed this message to the team. If you have any further concerns, please discuss this with the team. Thank you again.

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Review from L M (Daughter of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unfortunately, we needed your services at a very sad time. As a family, we didn't want mum to go to you due to previous public bad press. However, I found the care and support that you gave to me, my family and especially my mum was excellent. I feel the support care and compassion shown to us as a
family by all members of your staff was excellent and above and beyond. It was very much appreciated at a very difficult time.
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Review from Cheryl B (Daughter of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been very well looked after. The carers and staff are really nice. My dad has put on 3 stone since he came here in March, with regular meals etc. When he was at home, we couldn't get him to eat and he wanted to stay in bed all day. I'm very happy with the care he receives.
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Review from Stephen C (Son of Resident) published on 15 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are truly dedicated and caring. Staff are very accommodating. My mum was very comfortable and happy while she was there. The management are very supportive and understanding. I can’t thank you enough for all the support.
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Review from Janet B (Relative of Resident) published on 2 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Sycamore and Poplars staff are truly dedicated and caring, no matter what time I phone, I can speak with my Aunt, and I can hear in her voice how happy she is. Staff are very accommodating when I call, as this can often be either very early or late depending on my own work commitments. It's lovely
knowing that she is happy and safe.
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Review from Kayleigh S (Friend of Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After recently visiting a close friend, I have to say that I was extremely pleased with everything at this care home. The staff were very professional yet remained friendly and approachable. They went above and beyond to ensure we could have a good time visiting together. The visiting process was all
very efficient and safe. My friend was extremely happy, and we had a lovely time. She’s obviously very well cared for, and I can’t recommend this place enough. Thank you for everything you all do.
Reply from Olivia Shields, Marketing Assistant at The Sycamore and Poplars Care Home

Thank you, Kayleigh, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at The Sycamore and Poplars Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

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Review from Corinne E (Daughter of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only been there a short while, and they have made her feel like it’s her home, which is amazing!
I live in London and was very anxious, I feel happy, contented and don’t worry about her being on her own.
The whole team can’t do enough for you; they are caring and professional and have
made a super environment for the elderly whatever their needs. I cannot praise them enough, and it does show through my mother, which is all a family can ask for. I would recommend the care home to anyone. I personally have had exceptional service and communication from every member of staff that I’ve had the pleasure of dealing with.
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Review from Terry C (Brother of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Sycamore and Poplars have been through many ups and downs with management changeover, but they are consistent, and my sister is very well looked after. During this pandemic, I have arrived at the home, and she always looks happy, clean, and the staff are excellent.
Reply from Olivia Shields, Marketing Assistant at The Sycamore and Poplars Care Home

Thank you, Terry, for your comments about your recent experience at our home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.

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Review from Rob S (Great-Nephew of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great aunt has been a resident within Sycamore and Poplars for many years now. The national lockdown has been tough on everyone, but more so for us that have loved ones in care homes. Due to the national restrictions and issues surrounding Covid-19 families have been unable to visit, this has been
a very troubling time for us all. Thanks to the amazing staff across all departments within the home, we have been able to maintain regular contact with our relative.


The staff are always very respectful and friendly, and whenever I have called, nothing is too much trouble for them. They have ensured that the restrictions we have all faced due to Covid-19 have had minimal impact upon the residents. Whenever I have called up, the home has always had a pleasant experience; I have always heard laughter and song, and they go out of their way to reassure us. The care provided is second to none.


I cannot praise the Sycamore and Poplars enough. This team goes above and beyond and truly cares!

Reply from Olivia Shields, Marketing Assistant at The Sycamore and Poplars Care Home

Thank you, Rob, for letting us know how we are doing at The Sycamore and Poplars Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review from Brenda B (Daughter of Resident) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Sycamore is the most friendly, caring, clean home I have ever been in. This year, the home, with a new manager, has made so many improvements in all aspects, staff training, all documentation ie care plans, risk assessment, all the staff give 100% to looking after the resident needs. Nothing is
too much trouble. They are led by a very experienced manager who knows what her responsibilities are; she is always honest and supports all her staff, residents and family of residents. Residents rights are always promoted and encouraged to join in activities and access local service. My sister also agrees with this statement.
Reply from Olivia Shields, Marketing Assistant at The Sycamore and Poplars Care Home

Thank you, Brenda, for letting us know how we are doing at The Sycamore and Poplars Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review from C M (Son of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been resident at Sycamore and Poplars for some years now. We have always been welcomed to look at all aspects of the home. Let me start with the major asset of home, the staff. The staff are very friendly, approachable and hard working. They are also all always polite and respectful, and
we are therefore able to depend on them for Mum's care with total trust. They are all aware of Mum's needs and appear to assist by instinct, they are so natural. I have noticed that every resident is treated equally and it is truly a team effort. I'm aware that all information regarding Mum is recorded in a correct manner and that confidentiality and professionalism is shown throughout her care. When I refer to staff I mean all. The cleaners who keep the place spotless, handy men for their work, the chefs for the fantastic food as well as the carers and admin. You should all feel so proud and sorry if I missed any group, I mean ALL of you. From our family THANK YOU.
Reply from Olivia Shields, Marketing Assistant at The Sycamore and Poplars Care Home

Thank you, Craig, for letting us know how we are doing at The Sycamore and Poplars Care Home. The care and wellbeing of every resident is always our number one priority and it is rewarding to have such positive feedback about how we are doing. We also really appreciate all of your wonderful comments about our team. Take care Craig, we look forward to seeing you again soon.

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Review from James E (Husband of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find it very good as my wife has been in The Sycamore for 11 years.
Reply from Olivia Shields, Marketing Assistant at The Sycamore and Poplars Care Home

Thank you, James, for your feedback about our home. We are pleased to hear that your experience has been so positive. We hope to see you again soon.

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Review from Joan D (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find The Sycamores to be a clean and caring home. The staff are friendly and approachable. The care my mother has received has been exceptional.
Reply from Olivia Shields, Marketing Assistant at The Sycamore and Poplars Care Home

Thank you, Joan, for letting us know how we are doing at The Sycamore and Poplars Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Jackie D (Stepdaughter of Resident) published on 23 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepfather had been in Sycamore before a couple of years ago and thrived there. He was moved into independent living again as he made so much progress in the few months he was there. He is now back, at my request, following some weeks at hospital with 3 bouts of pneumonia. I was told he wouldn't
live for more than a week, but after a month in Sycamores on end of life care, he is eating meals, drinking, socialising and enjoying life. Thanks to the proper homely environment and wonderful 'family of staff'. Even I, at the age of 66, wouldn't mind a stay in there to enjoy all that's on offer. (I don't need it, thank God). Not modernised or posh or starchy, but home in the true sense.
Reply from Olivia Shields, Marketing Assistant at The Sycamore and Poplars Care Home

Thank you, Jackie, for your positive feedback towards The Sycamore and Poplars Care Home. We are so pleased to hear how well your Stepfather has settled in, one of our top priorities is to provide comfort into the home so all residents feel welcomed. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. If there is anything more we can do, please do not hesitate to reach out.

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Review from Shirley R (Daughter of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After being very poorly in hospital my mum was admitted to The Sycamore and Poplars Care Home and has been there for nearly four weeks now. In that time I can't believe how much she has improved in health and wellbeing, all thanks to the home manager and all the staff for their wonderful support and
care. Mum is happy, eating well, sleeping well and she has had her hair done!
A big, big thank you to everyone at Sycamore.
Reply from Ronnie Cavanagh, Marketing at The Sycamore and Poplars Care Home

Thank you, Shirley, for your comments about your recent experience at The Sycamore and Poplars Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Current Review Score: 7.7 (7.699)

Overview of Review Score

The Review Score of 7.7 (7.699) out of 10 for The Sycamore and Poplars Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.435 for The Sycamore and Poplars Care Home is calculated as follows: ( (14 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 23 Ratings = 4.435
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.264 Points relating to the number of positive Reviews for The Sycamore and Poplars Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 2 Positive Reviews ÷ 14.4 = 0.139
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Winnie

Winnie Muthiga

Job Title: Registered Manager Joined: 2024

I joined Springcare in June 2024 as the Manager for Sycamore and Poplars Care Home. With over 18 years of experience in the NHS and social care industry, my passion for caregiving has been the driving force throughout my career. My journey began at Thames Valley University London where I trained to be an RGN. I have held various roles including RGN, Clinical Lead, Deputy Manager, and Home Manager, each contributing to my deep commitment to providing exceptional care.


Living with my grandmother during her last five years and participating in her care profoundly enriched my dedication to the field. Making a positive difference has always been my motto and motivation. I embrace the challenges in my career as they inspire me to grow and improve continually. Outside of work, I cherish spending time with my family and enjoy cooking. I participate in marathons to raise funds for worthy causes, combining my love for fitness with philanthropy. To unwind, I delight in reading a good old-fashioned hardcover book.

Frequently Asked Questions about The Sycamore and Poplars Care Home

What types of Care is The Sycamore and Poplars Care Home registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Sycamore and Poplars Care Home have?

There are 72 Single Rooms.

What are the Facilities & Services at The Sycamore and Poplars Care Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is The Sycamore and Poplars Care Home to the centre of Mansfield?

4.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Sycamore and Poplars Care Home to verify any information. View our terms and conditions. The Sycamore and Poplars Care Home has an Enhanced Service - more info.