The Sycamore and Poplars Care Home

Pleased with mum's health care. The carers are very good at their job, but they are very stretched with their time to have a few minutes to have time with them but they do their best. Have had problems with her clothing not wearing new clothes that we have bought.

The dining room and living room is very updated.

It was a really good visit today, mum was in high spirits and the atmosphere was calm and relaxed. I had dinner with mum today and the was up to the usual high standards and cooked from scratch and was absolutely delicious, as was tea later in the afternoon.

Clean, friendly and good staff.

Staff have maintained excellent communication with relatives. Staff could not have been better.

We couldn't have wished for a better place for my wife to spend her last few weeks of her life. The staff had so much love and care for my wife.

The staff gave me and my family all the support from the day my wife came to Sycamore's.

In my opinion I think the staff and care are more than brilliant with the way they are taking care of my mum, they're absolutely excellent, I've noticed such a big change in my mum's care from the last care home. I can't fault any of the staff. I'm so pleased as at a few times we had a fear of our mum giving up, now since we have got mum in The Sycamore we have really got grins, smiles and kisses off our mum, it's making us feel better, noting mum's care is to the best ever, knowing mum seems to be more content now and that's absolutely brilliant. Thank you deeply to all the staff at The Sycamore I hope I get this care, and staff bless them all, brilliant work.

When he needed extra medical care this was arranged without hesitation, the staff were compassionate when we lost him and helped and took some of the pressure off us.

Throughout my father's stay he was treated with the greatest of respect. The team go beyond what I thought would have been the standard. The care and compassion was second to none. Nothing was too much trouble.

Mum has been in the Sycamore's for two weeks now. My hand on my heart is to day the staff are excellent. Devoted to there job and I can't praise them enough. I always promised my mum I wouldn't see her in care unfortunately we had to for end of life care. I know she is safe and excellent quality of care is being given.

On visiting a friend and neighbour. I was greeted very warmly and shown to my friends room at once. Even though my friend was sleeping I was offered tea and biscuits, as she woke the carer made her comfortable and offered her tea etc. I thought the Sycamores was a very hospitable and caring home, clean, warm and active.

My husband came to stay for respite. The staff were very friendly and the manager helped me understand everything. I was so tired I needed a break.

I have no issues with my mother staying here. I cannot fault the place, staff are nice, I am sure management would manage any issues I have, however I've had none. Very clean and mother likes the food.

I am happy with care for my mother the staff are very good. The home is very clean and well looked after.

We have not had any problems whatsoever, they cannot do enough for you from cleaners upwards. No worries at all.

Our sister is really happy here, she tells use that its very nice. Staff seem nice and she thinks this is her home. We are very happy she is here.