The Sycamore and Poplars Care Home

High Street, Warsop, Mansfield NG20 0AA
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7.7 52 Reviews
  • The Sycamore and Poplars Care Home, Mansfield
The Sycamore and Poplars Care Home in Nottinghamshire ensures each residents’ safety, comfort and high quality care is upheld at all times.

Trained staff give people the support they need.

Residents can enjoy a wide range of activities to suit their interests.

Healthy, tasty food is served that meets residents' dietary requirements.
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Care Provided by The Sycamore and Poplars Care Home

Type of Service

    Nursing Home
  • For a maximum of 72 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Winnie Muthiga (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)

The Sycamore and Poplars Care Home Reviews (52)

7.7

The Sycamore and Poplars Care Home has a Review Score of 7.7 (7.699) out of 10, based on 2 reviews in the last 2 years.
Over all time The Sycamore and Poplars Care Home has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Sycamore and Poplars Care Home
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Total of 52, showing 21-40
Review from Pauline C (Sister of Resident) published on 11 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother has been in the care home for a few years. I have thought he has always been looked after well as my brother can be a bit abrupt at times but staff never let this get to them one staff member takes time on her days off to take him into Mansfield which he does enjoy the staff work hard to
achieve a really nice and homely home the home manager is really good always keeping me up to date with things so I would like to say a big thank you from all of our family.
Reply from Ronnie Cavanagh, Marketing at The Sycamore and Poplars Care Home

Thank you, Pauline, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Sycamore and Poplars Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Harry F (Respite Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was not allowed to come home after being discharged from hospital. I was placed in The Sycamore Care Home until carers could be put in place at my own home to look after me.
I was highly delighted with the service I received whilst in care. The beds were good and the rooms were clean and airy.
The
carers in place were good and handled me with dignity. They all seemed to enjoy their work. I cannot fault this home in any way.
Reply from Ronnie Cavanagh, Marketing at The Sycamore and Poplars Care Home

Thank you, Harry, for your comments about your recent experience at The Sycamore and Poplars Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Jo E (Partner of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent communication and concern. Positive comments about staff; helpfulness, caring, considerate and cheerful.
Good facilities.
Prompt attention to concerns, both personal and medical.
Reply from Ronnie Cavanagh, Marketing at The Sycamore and Poplars Care Home

Thank you, Jo, for your feedback following your recent experience at The Sycamore and Poplars Care Home. We are pleased to hear it was so positive. We look forward to seeing you again soon. Have a wonderful day.

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Review from Sue K (Daughter of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's 87th birthday coincided with the official opening of the adjoining 'Poplers'. I was assisted to take Mum across to watch the entertainment. It was no trouble to the staff.


Whilst there, she was presented with a card and Birthday balloon and sung to which was lovely and we both enjoyed tea

and cake. Back in The Sycamore staff presented Mum with a Birthday cake lit with candles and more Happy Birthday singing. We both enjoyed tea and cake again. I felt very welcome. All staff in both homes were caring and kind. Thank you.
Reply from Ronnie Cavanagh, Digital Marketing Executive at The Sycamore and Poplars Care Home

Thank you, Sue, for sharing your experience of The Sycamore and Poplars Care Home. We are happy to hear that you and your mum had a fantastic day celebrating at both our homes. We look forward to seeing you again soon. Have a wonderful day.

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Review from Kim G (Granddaughter of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found Poplars a lovely home, very welcoming and helpful, can't thank them enough for what they did for my nan.
They pulled out all the stops to make her happy with her own little living room, she was very appreciative of this. All the staff are lovely and very helpful thank you for everything
you did for her we really appreciate it thanks.
Reply from Ronnie Cavanagh, Digital Marketing Executive at The Sycamore and Poplars Care Home

Thank you, Kim, for your comments about your recent experience at the Sycamore and Poplars Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from J D (Stepdaughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When a relative is admitted to a care home we worry that they will not be properly looked after or stimulated in unfamiliar surroundings/faces they become distressed/depressed. This home has an air of happy competent support with lots of laughter and chatter. The rooms are beautiful and homely and visitors
and residents are treated with the utmost respect. Clothes are laundered and ironed well, food is good and never a smell of urine (or other) when you walk in reflecting the standard of care throughout this facility. My step-father is happy from day one and looks 10 years younger. It feels like one big family supporting one another this reflects directly on the management as an organisation is only ever as good as the one at the top.
Reply from Ronnie Cavanagh, Digital Marketing Executive at The Sycamore and Poplars Care Home

Thank you for your kind comments about your recent experience at The Sycamore and Poplars Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Jackie H (Daughter of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mother became a resident within The Sycamore our family have become more at ease.
Knowing that the standard of care and commitment that she is receiving and has continued to receive from day one (April 2016).
All of the staff are just amazing and we as a family are so very grateful for them
giving mum, and us the care and support over this past year, we would not change a thing, they are all amazing and for that, we are all truly grateful.
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Review from Tracy H (Daughter of Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Can't fault the care and compassion each and every one of the carers show our mum, she's very well cared for.
Thank you everyone.
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Review from Frank D (Brother of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think that my sister is well taken care of and is in a secure environment. She gets on well and likes all of the staff. She likes to choose what to wear and what to eat. I always find the staff very helpful and the home always clean and pleasant to visit.
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Review from Elaine M (Wife of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From my initial visit in February 2017, when looking for a care home, I found the atmosphere cheerful. The staff were kind and informative. I had a conducted tour of the home, which I found clean and tidy. I selected a room there and then and made my decision that this would be a suitable place for
my husband and my opinion hasn't changed.
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Review from Derek T (Husband of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very professional, friendly and courteous. When I had a meal it was well cooked and served well.
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Review from Sentance (Daughter of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall views are good. All the staff are really good and do their very best to help in every situation.
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Review from Tracy Q (Daughter of Resident) published on 13 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother passed away in this care home April 2017, the staff and nurse were fantastic with us. My Dad was there on my Mam's last day from 8.15 in the morning and they kept popping into her room to bring him tea/coffee/food as well as what ever he needed. Nothing was too much trouble, I would like to
say a big THANK YOU to everyone involved.
When my Mum was in her last hours most of the care worker that had been involved with her in her five-year stay here, came and said goodbye and gave her a kiss, very emotional. Highly recommend this care home the staff are great and nothing is to much trouble.


Love and best wishes to you all x x

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Review from Carol H (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always been satisfied with the care and attention my father has received since he became a resident.
It is not the most modern of buildings but for me, it is the care and humour of the dedicated staff that is far more important, they go over and above the call of duty.
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Review from Frank S (Husband of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Christmas was very enjoyable for residents, staff and relatives.
Meals were good and the entertainment very good.
Christmas and New Year atmosphere was 'brill'
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Review from Alan T (Son of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has just been decorated and looks very nice but always smells when you go in the lift of toilet smells.
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Review from J S (Daughter of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleased with mum's health care. The carers are very good at their job, but they are very stretched with their time to have a few minutes to have time with them but they do their best. Have had problems with her clothing not wearing new clothes that we have bought.
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Review from C A (Daughter of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very approachable staff and management, any problems get sorted.
Staff are very caring. They made Christmas very festive and cheerful.
The dining room and living room is very updated.
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Review from Neal E (Son of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a really good visit today, mum was in high spirits and the atmosphere was calm and relaxed. I had dinner with mum today and the was up to the usual high standards and cooked from scratch and was absolutely delicious, as was tea later in the afternoon.
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Review from W L (Daughter of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, friendly and good staff.
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Current Review Score: 7.7 (7.699)

Overview of Review Score

The Review Score of 7.7 (7.699) out of 10 for The Sycamore and Poplars Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.435 for The Sycamore and Poplars Care Home is calculated as follows: ( (14 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 23 Ratings = 4.435
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.264 Points relating to the number of positive Reviews for The Sycamore and Poplars Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 2 Positive Reviews ÷ 14.4 = 0.139
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Winnie

Winnie Muthiga

Job Title: Registered Manager Joined: 2024

I joined Springcare in June 2024 as the Manager for Sycamore and Poplars Care Home. With over 18 years of experience in the NHS and social care industry, my passion for caregiving has been the driving force throughout my career. My journey began at Thames Valley University London where I trained to be an RGN. I have held various roles including RGN, Clinical Lead, Deputy Manager, and Home Manager, each contributing to my deep commitment to providing exceptional care.


Living with my grandmother during her last five years and participating in her care profoundly enriched my dedication to the field. Making a positive difference has always been my motto and motivation. I embrace the challenges in my career as they inspire me to grow and improve continually. Outside of work, I cherish spending time with my family and enjoy cooking. I participate in marathons to raise funds for worthy causes, combining my love for fitness with philanthropy. To unwind, I delight in reading a good old-fashioned hardcover book.

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