Woodleigh Care Home

My sister is happier and more settled than she was in her own home and for us as her family gives us total peace of mind that she is safe and very well cared for. I was also amazed at the activities they do for the residents and everyone joins in, including celebrating birthdays, with beautiful birthday cakes and making it special for them. The food is amazing! I would not hesitate to recommend Woodleigh to anyone. I am eternally grateful for what they have done and continue to do every day.

My sister has very complex palliative care needs which the staff at Woodleigh manage brilliantly. To know that she is safe and well cared for is such a relief to our family. Visiting Woodleigh is always a nice experience as everyone is so welcoming and nothing is too much trouble. The staff always make time if we need to talk and give us support if we need it. My sister is so much more settled and comfortable as she feels safer at Woodleigh than she did at home. Her appetite is much better as the food is good, especially the puddings! All in all it is an amazing home and I wouldn't hesitate to recommend it.

My mother was a resident at Woodleigh for just short of four years. In 2020 we were told by the hospital that she was approaching end of life. On the many occasions when she was really poorly, the love and care she received by all the staff at Woodleigh gave us as a family a lot more time with her! Also I would like to say myself and my sister were always made very welcome at the home, we were always listened to on any issues of concern and any problem however small was addressed. On the day of my mother's passing, the staff were amazing which made it so much easier for us to deal with our grief. I take this last opportunity to say a heartfelt thank you to each and every member of staff.

My sister is undergoing End-Of-Life care and is physically very incapacitated. She has complex physical, mental and emotional needs. Prior to arrival at Woodleigh Care Home my sister and her immediate family had reached a crisis point due to the intensity of my sister's symptoms and the extreme difficulty in providing 24-hour care. The family cares deeply for my sister and has been dedicated to her support but the situation was unrelenting and unmanageable. From the moment my sister arrived at Woodleigh both she and my family have been made hugely welcome. It has been obvious that the management and staff fully understand all aspects of my sister's needs and those of her family. She has received the highest standards of care medically, physically and emotionally. She has a quality of life much higher than she could experience outside the home. We are supremely grateful to everyone at Woodleigh for their wonderfully dedicated, human and skilful approach to looking after my sister.

My parent has been at Woodleigh for 3 years and despite regular contact with the home regarding issues things have really not improved overall or consistently. As relatives, we've received multiple distressed calls. My parent resorts to telephoning the home when the care bell is not answered. At times that number is not answered. The fees at £1550 a week now, up 13% this year and up twice last year, for residential care, are astronomical. The facilities are not impressive and are not in good order. On a recent visit, the garden was a shambles - a shame as it could be a great asset but in 3 years I have never seen it being well used other than by staff who are usually smoking in a shelter there at some point in any visit I make with my parent to the garden. Last visit their shelter was the only spot where access was not hampered by neglected cut branches and windfall debris. I wheeled my parent onto the moss lawn and we looked wistfully around at the mess in the drifting cigarette smoke.

Since the home has been taken over by Welford Healthcare it has changed radically, and not for the better. Meals have become unreliable and sometimes inedible, and times varied not so convenient. More regulations being applied is not always necessary making life difficult for carers and residents. Christian aspects of the home have been reduced to a very minor part of the package. Broken window latches mean a window can't be opened or closed properly and cause draughts. This hasn't been fixed for months. The beds are 'terribly' uncomfortable. There is often a long delay in responding to a patient bell.

Being new to residential care, I would be more than happy to recommend Woodleigh Christian Care Home in the future.

I've been visiting my late partner's friend as she is at Woodleigh for some therapy after injuring herself. I was met at the door on my first visit by a lovely young carer who introduced herself, showed me to the day room and offered me drinks and snacks. When I went into the day room a lady was in there making drinks and having a laugh with the other residents, she was helping with taking a man to the toilet and when they came back this lady was dancing with the man. I was astonished to discover she was the manager after she answered the phone and said she was the manager. She speaks to her staff in a pleasant way and it's clear she cares. I always imagined people in charge of such establishments were in an office all day, but not this one! The staff were lovely on each visit, the food at teatime looked delicious and I was offered a meal which was kind of them. The activity girls are fun and bouncy, the residents were smiling and laughing. Lovely home!

It was hard to accept that Grandpa needed full-time care, but we simply couldn't manage his needs at home. It wasn't fair on Grandpa. We were told by a local hospital that Grandpa was going to be sent to this care home in Mansfield; initially, we were annoyed as we live 20 miles away. I'm so glad that Woodleigh accepted my grandpa because his life was enriched, he was loved and cared for, and we all felt at home. I'm so glad we got to spend the quality time that we did. It's an older home but has beautiful character. The staff are caring, and the management team go out of their way to make sure everything is right, not just for Grandpa but for us as a family. We were kept informed the whole time. Speaking to other people that live in the home, I can tell they are happy, and we could not have asked for better care. From the manager to the cleaning staff, everyone is lovely. The food is fresh and smells amazing; there are plenty of options to choose from. Thank you!

This home has got very caring staff who look after my husband.

Very friendly and supportive. Got the help when I needed it and asked. I arrived needing a hoist to get into bed and left on my feet - I received help and encouragement all the way. Had quite a lot of laughs.

My nanna came to stay at your home after being discharged from hospital. As soon as she arrived she was made to feel welcomed and cared for. She was only with you for a short time but I do know from all that I witnessed that she was clean, cared for and loved. Thank you for making my nanna's final days as comfortable and as peaceful as you did. I and the rest of the family truly appreciate it.

A comfortable and clean environment with competent and friendly staff.

Woodleigh Care Home, wow absolutely amazing. When my grandma was in and out of hospital she would need to have respite before going home. She had been to a few and didn't like them for different reasons but when she was in Woodleigh she absolutely loved it. The staff are so great and give the most amazing care to their residents. The staff even helped me with sorting out home care for when she was going home. Mama always told me never let her go into a care home and she would rather walk in the Sutton res before going in a care home. We lost my mama in November and she even mentioned about letting her go there full time. Unfortunately, we lost her before I could get this organised. Such a shame but the care home I couldn't fault at all. Mama had a hairdresser come in and do her hair and she was able to socialise with different people she loved it. Thanks, Woodleigh you're the best.

The meals are good. A nurse is always on duty, a caring chaplain regularly visits and the staff and manager are friendly and approachable. Thank you, Woodleigh for caring for my husband.

We would highly recommend Woodleigh Christian Care Home.

Cannot thank the Manager and her team enough. They really care for my mum and her well-being. She looks so happy since she’s been in there. She wasn’t herself at all before she went into Woodleigh but she is definitely Mum again. Thank you for looking after our mum.

My Grandad spent Christmas and New Year 2020 / 2021 for respite and his final few weeks, during the lockdown. He had a wonderful time and was made to feel like part of a family, when we weren't able to see him, due to restrictions. The staff were very caring and kept us up to date on Grandad's health care and made time to let us speak to him via telephone. They cared about us as a whole family. I would highly recommend them.

My husband's aunt started with mental health issues in 2013 and after numerous stays in a facility, it was decided that she needed 24-hour Nursing Care. The search began for a suitable home in October 2017. We could not wish for anywhere better than Woodleigh. The home is just that, a home where the residents are treated with the utmost respect, but as family. Nothing is too much trouble, there are always hugs and kisses for those that need them. Reassuring words and so much love and compassion for all. If you ask her anything about the home, she will tell you straight that we could not have chosen a better home for her. She will also tell you that the staff are marvellous. Due to the Covid lock down, the staff have managed to keep family connected and visits have been possible via the Pod. Our Aunt told us that if we couldn't get to see her 'we were not to worry as she was so well looked after by all the staff'.

From a palliative perspective, my mum overall had a terrible experience here. But unfortunately, I cannot elaborate as I have to be careful what I say due to the "censorship policy" so I won't go into detail. This place advertises as offering palliative care but we felt they were unable to offer adequate palliative care. My mum couldn't wait to leave and we finally managed to get her into a hospice. Staff levels were so inadequate at evenings and weekends. Very poor levels of communication between staff. I had to buy my own mum a TV aerial which is shocking when they charge a grand a week and can't even provide a working TV. Some rooms had dirty walls and carpets. If I were to leave this on a good note, the food was good and two members of staff were particularly helpful. All in all, I would not recommend Woodleigh Care Home to anybody needing palliative care and this added more stress to an already stressful situation.