Search...

Connect House

Riber Crescent, Basford, Nottingham, Nottinghamshire NG5 1LP
Connect House Logo
Jobs
Connect House logo
Connect House, Nottingham
Connect House, Nottingham
Connect House, Nottingham

Connect House is a family orientated service which provides care and treatment via two very distinct services. In total the home provides 74 ensuite bedrooms split across two suites.

Heritage Suite provides residential and nursing care for up to 37 individuals living with a range of care needs. They provide care and support for those living with dementia and also provide dedicated End of Life care. They are currently undertaking the...  

Care Provided by Connect House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,300
Residential Dementia CareFrom £1,300From £1,300
Nursing CareFrom £1,300From £1,300
Nursing Dementia CareFrom £1,300From £1,300

Respite is charged at £1500 per week and for a minimum of 2 weeks

Contact Connect House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Linsey Lockley(Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (74)
  • Single Rooms with ensuite Wet Room (15)

Visiting

  • Visiting times end at 8:30pm but the door is always open to family and friends of residents before this time. However, Connect House requests that visiting during mealtimes is avoided where possible and not before 10.00 as residents are supported with their morning routine and breakfast.

Parking

  • Free parking is available at Connect House

Connect House Reviews (32)

Submit a Review
8.1

Connect House has a Review Score of 8.1 (8.146) out of 10, based on 15 reviews in the last 2 years. Over all time Connect House has 32 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Connect House
Loading...
Showing 32 reviews matching selected criteria
Review from June W (Resident / Service User) published on 2 July 2026 Submitted via Postal Card
Overall Experience

I found my experience at Connect House very comfortable, with friendly staff and excellent care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B H (Respite Resident) published on 10 June 2026 Submitted via Postal Card
Overall Experience

I would like to say that my stay at Connect House was a real pleasure. My stay was for stroke rehabilitation. I want to thank every person on the staff & management. It was more than expected, a real happy time & the food was lovely. I never left anything on my plate. Had to go on a diet. I wish to thank everyone for care, kindness & compassion. I wish you all to continue giving loving care to all who are there.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin B (Son-in-law of Resident) published on 10 March 2026 Submitted via Postal Card
Overall Experience

My mother-in-law was discharged to Connect House from hospital, for what turned out to be end of life care. The place was so clean with no odours, staff were very friendly and helpful to my mother-in-law and all her visitors. We even got a warm welcome after she had passed and we returned to make some donations. Thank you to all.

Reply from Linsey Lockley, Registered Manager at Connect House

Thank you so much for your very kind review. I am very pleased that the staff team were supportive of both your mother-in-law and her visitors. I will ensure that you feedback is passed on to all involved. Please accept our sincere condolences for the loss of your mother in law.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stuart P (Friend of Resident) published on 9 October 2025 Submitted via Postal Card
Overall Experience

My visit is only my 2nd in 2 weeks. Massive improvement of the persons health, mentally & physically. Massive thanks to all!!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
No Rating
Safety / Security
Rooms
Value for Money
No Rating
Review from Melanie H (Friend of Resident) published on 23 July 2025 Submitted via Postal Card
Overall Experience
My friend is in Connect House for rehab. Read reviews - not good.
1st visit was very clean and welcoming, light, bright and airy. All residents are clean & tidy, very good. 1 problem, no drinks available for residents is obvious.
2nd visit was all very good. My friend is 2 weeks not able to stand, now walking with frame. In between meals drinks available plus ice lollys.

Best place I've ever been in. All staff very friendly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann A (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card
Overall Experience

The care home has been on a journey. Conditions have improved significantly over the period I have had concerns over this period, and they weren't always dealt with swiftly, but again, things have improved. Staffing is now more stable, and communication has also improved. Recently, another activities team has been appointed, and so this has improved the lives of the residents. This needs to be sustained. My mum has recently had her room refurbished, which looks great!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Deborah A (Daughter of Resident) published on 16 July 2025 Submitted via Postal Card
Overall Experience
All staff are kind, respectful and aware. Mum is listened to with thoughtful care.
The home is very clean, tidy and safe.
I feel fully supported, informed and involved by all staff.
The home feels professionally run and maintains a cheerful environment.

Staff treat the residents as individuals with kindness, understanding & respect.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Daughter of Resident) published on 7 July 2025 Submitted via Postal Card
Overall Experience
Always a welcoming, friendly atmosphere at Connect House.
When I visit my mum her room and ensuite is always immaculate, also the staff will encourage my mum with her food & drinks and engage with all activities.

It's lovely how they celebrate the birthdays of the residents with a cake too.

Reply from Linsey Lockley, Registered Manager at Connect House

Thank you so much for your lovely review. I will ensure this is passed over to the staff team who will really appreciate your kind words. It is our absolute pleasure to have your mum in the home with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephen S (Son-in-law of Resident) published on 26 June 2025 Submitted via Website
Overall Experience
My mother in law has been a resident of connect house for several months. She is now on end of life and has been fortunate enough to remain at this facility.
Throughout her stay, my mother in law (MIL) has been treated with respect, love and first class care. Her dignity has been respected and preserved, which is a comfort to us as a family.
Although we live quite a few miles away, the staff have kept us informed of any changes in my MIL's health.
My MIL is on a soft food diet, but such is the skill of the catering staff, the food looks and is presented as if it is whole food. The artistry is astounding.
We see the care staff as friends and have been told we can visit at any time, which is reassuring at the end of life stage.
The facility is kept spotlessly clean and there are regular activities to keep the residents amused.

We would like to thank the care facility manager for all she has done for my MIL. She really has gone above and beyond in helping us at this difficult time.

Reply from Linsey Lockley, Registered Manager at Connect House

Thank you so much for your kind words, we really appreciate your feedback. The team at Connect House are very keen to support those visiting the home as well as those in our care. I am so please that you have had a positive experience with us and I will ensure your feedback is passed on to the staff team who appreciate it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A J (Granddaughter of Resident) published on 11 June 2025 Submitted via Website
Overall Experience
Stay away! If you really love your loved one Do not put them here, my Nan was here for a year but sadly passed last week!!
My Nan was neglected on several occasion, left alone for days / weeks - left soiled- no management available - absolute waste of time the only staff who were brilliant were the receptionist who knew this was a repeat problem.. cold food, day and night- my nan only had sandwiches and pasta for 1 year..
Then left alone for us to see her starving. See my full review on another platform with pictures of my nans belongings being dumped in a bag with a plant pot and empty crisp packet my nan ate a month prior - also a cleaning cloth?? Disgusting!!
Can you believe the management never contacted us or returned any calls in the whole time my nan was in hospital- due to the neglect from this Connect house - This place needs to be closed down.!

Take a walk in the showers and you will see the hygiene on the shower curtains - excrement everywhere.

Reply from Linsey Lockley, Registered Manager at Connect House

Thank you for your feedback. I'm disappointed that you feel we have not met your expectations. Unfortunately, as the concerns have not been raised with us directly, we are unable to respond specifically to them. The care home had a dedicated cook who works tirelessly to ensure that all of our...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Manjit S (Next of Kin) published on 4 June 2025 Submitted via Website
Overall Experience

My mother was admitted to this care home for a six-week respite stay with the promise that she would receive support to improve her physical and mental health. We were assured that the staff would work to reduce her reliance on medication, help her develop healthier habits, and prepare her to return home with improved wellbeing. Unfortunately, our experience did not match these assurances. Despite being promised emotional support and access to regular activities to help manage her anxiety and depression, none of this was delivered. There was a troubling lack of engagement from staff, and no meaningful activities were offered to support her mental health. Instead of receiving encouragement and care, my mother felt isolated and neglected. What was intended as a short-term, supportive intervention became a deeply distressing and traumatic period. Her anxiety and depression worsened significantly, and rather than returning home as planned she remained in the care home. Would not recommend.

Reply from Linsey Lockley, Registered Manager at Connect House

Thank you for your feedback. I'm disappointed that you feel we have not met your expectations. Unfortunately, as the concerns have not been raised with us directly, we are unable to respond specifically to them. I can confirm that we do have a dedicated wellbeing team that work in the home and...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B K (Granddaughter of Resident) published on 4 June 2025 Submitted via Website
Overall Experience
Lack of communication from staff and management, no call back received. There was many concerns regarding My nan's health and overall care, and welfare which was not addressed no matter how many times we approached the nurse in charge, calls were also made to speak to a manager to complain. Due to the lack of care my Nan was rushed into hospital and was there for 3 weeks, she sadly passed away on the 15.5.2025.
We have been to collect her belongings today and were very upset to see that everything had been put into black bags like rubbish. They were her belongings, sentimental value with pictures ect.
They had put her flower plant containing mud in with her clothes, half eaten crispy packets, dirty tissue ect deeply upsetting. Lack of respect, no dignity one thing comes to mind how are residents cared for and treated at the home?

I would not recommend connect house as no family should have to experience what our family have.

Reply from Linsey Lockley, Registered Manager at Connect House

Thank you for your feedback. I'm disappointed that you feel we have not met your expectations. Unfortunately, as the concerns have not been raised with us directly, we are unable to respond specifically to them. As a care provider it is not realistic to expect us to contact each individual member...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Shirley W (Partner of Resident) published on 16 May 2025 Submitted via Website
Overall Experience

Must praise the staff are great, management frosty to say the least when approached like rabbits in headlights? meals are cold not suitable for stroke patients chips /wedges stroke patients struggle to eat. Rooms in urgent need of repair some bordering dangerous an accident waiting to happen stroke patients are not catered for here too many wandering patients into others rooms uninvited verbal outburst are frequent by some patients at meal times staff shortage in keeping track of wanderers in the early hours is a problem under floor heating faulty floor bubbles with too much heat.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Stacey B (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card
Overall Experience
The staff treated my mum with dignity and respect. My mother's care was 2nd to none. The staff dealt with my mum's needs as if she were their own family. The meals looked delicious, and there was plenty on the plates. The rooms are spacious and very clean.

In my honest opinion, Connect House treat all residents equally and to their own individual needs. Out of ten, I would give them 20. Nothing is ever too much. I can't thank them enough for what they have done for my mum's needs.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gilly N (Daughter of Resident) published on 22 April 2025 Submitted via Website
Overall Experience

Our beloved auntie was a resident for around 6 years, she sadly passed away in March 2024, the staff at connect house became friends over those years and always went above and beyond. Last December our dad had a bad fall and was diagnosed with a fast acting dementia, there was only one place we could choose for him to live, again the staff at connect house have gone way above and beyond for us as a family and the care for dad is beyond the call of duty. We feel happy and at peace knowing our loved one is being cared for and loved everyday. Thank you would never be enough for everyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rosemary D (Sister of Resident) published on 11 April 2024 Submitted via Postal Card
Overall Experience

I am more than satisfied with the overall care my brother receives from Connect House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L G (Daughter of Resident) published on 29 June 2023 Submitted via Website
Overall Experience
Cannot recommend highly enough.
Always on hand to help with anything and kept fully informed every week.
Every member of staff takes time to remember every relative, is always so friendly and treats my family member so well.

End-of-life care is amazing.

Reply from Helen Beacher, Registered Manager at Connect House

Thank you for your wonderful comments which have been shared with staff. It is always appreciated when family share their experiences. Thank you!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mike D (Son of Resident) published on 6 April 2023 Submitted via Website
Overall Experience

A big thank you to Connect House for looking after my father after being transferred from the hospital, all the staff who looked after my father did a wonderful job and thank you to another care provider, who did a fantastic job helping my 91-year-old father to learn to walk again after nearly 2 months in hospital. He's now back at home and walking well on his sticks and improving daily thanks again for your wonderful care.

Reply from Helen Beacher, Registered Home Manager at Connect House

Thank you Mike for your fantastic feedback, it’s great to hear your father is doing well at home and back walking! I shall share your feedback with the team! We’re delighted to have played a part in your father's journey to recovery and very pleased you felt the overall experience was a wonderful 5 stars - high praise indeed, thank you!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Claire B (Friend of Resident) published on 1 March 2022 Submitted via Website
Overall Experience
The staff in the Garden Suite at Connect House Care Home were brilliant with my friend who ended up staying there for around ten months whilst waiting for a room in a permanent home.
As far as I could tell during my daily visits they always followed protocols for Covid and did their best to keep everyone safe, it was frustrating (and at times freezing) not always being able to go inside for visits but completely understandable, the window visits were perfectly fine and although the staff were busy they always made time to accommodate my visits.
The room he was in was always clean and tidy, the main lounge and dining area were also kept to the same high standards.
I really can't fault his time there, the only thing was when he was transferred to short term residential care from rehabilitation all the physio support stopped but this is nothing to do with Connect House itself, it is an external service that provides this.

I want to thank all the staff at Connect House for the love and support shown.

Reply from Helen Beacher, Registered Home Manager at Connect House

Thank you! We are so proud to receive such heartwarming comments about the experiences you have had over the past ten months. We completely agree that at times the guidance around Covid-19 has been frustrating, in particular the need for window visits, however, we are so appreciative of the support...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from C R (Niece of Resident) published on 20 August 2021 Submitted via Postal Card
Overall Experience

Met and greeted by staff in a caring manner, talked through Covid lateral flow test, explained and lead to fire exit. Once in the room with family, staff answered all of my questions and when not knowing answers they went to source and answer. Met matron and senior healthcare advisor who explained where we were heading with care and fully explained what was in place now and what will be in next few days. Felt 100% reassured and listened to. Care compassion and empathy shown by all staff.

Reply from Helen Beacher, Registered Manager at Connect House

We're delighted to hear the positive comments you have made about our home and I am pleased staff were able to answer all questions or find you the right answer/person if they were unable to answer there and then. It's fantastic to see you felt 100% reassured and listened to and all staff showed...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 February 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Connect House.

Upcoming Events

There are no upcoming events for Connect House.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Connect House.

Accreditations

There are no accreditations posted yet for Connect House.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Connect House

What types of Care is Connect House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Connect House have?

There are 74 Single Rooms.

What are the Facilities & Services at Connect House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Connect House to the centre of Nottingham?

3.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Connect House to verify any information. View our terms and conditions. Connect House has an Enhanced Service -more info.