Connect House

I found my experience at Connect House very comfortable, with friendly staff and excellent care.

I would like to say that my stay at Connect House was a real pleasure. My stay was for stroke rehabilitation. I want to thank every person on the staff & management. It was more than expected, a real happy time & the food was lovely. I never left anything on my plate. Had to go on a diet. I wish to thank everyone for care, kindness & compassion. I wish you all to continue giving loving care to all who are there.

My mother-in-law was discharged to Connect House from hospital, for what turned out to be end of life care. The place was so clean with no odours, staff were very friendly and helpful to my mother-in-law and all her visitors. We even got a warm welcome after she had passed and we returned to make some donations. Thank you to all.

My visit is only my 2nd in 2 weeks. Massive improvement of the persons health, mentally & physically. Massive thanks to all!!

Best place I've ever been in. All staff very friendly.

The care home has been on a journey. Conditions have improved significantly over the period I have had concerns over this period, and they weren't always dealt with swiftly, but again, things have improved. Staffing is now more stable, and communication has also improved. Recently, another activities team has been appointed, and so this has improved the lives of the residents. This needs to be sustained. My mum has recently had her room refurbished, which looks great!

Staff treat the residents as individuals with kindness, understanding & respect.

It's lovely how they celebrate the birthdays of the residents with a cake too.

We would like to thank the care facility manager for all she has done for my MIL. She really has gone above and beyond in helping us at this difficult time.

Take a walk in the showers and you will see the hygiene on the shower curtains - excrement everywhere.

My mother was admitted to this care home for a six-week respite stay with the promise that she would receive support to improve her physical and mental health. We were assured that the staff would work to reduce her reliance on medication, help her develop healthier habits, and prepare her to return home with improved wellbeing. Unfortunately, our experience did not match these assurances. Despite being promised emotional support and access to regular activities to help manage her anxiety and depression, none of this was delivered. There was a troubling lack of engagement from staff, and no meaningful activities were offered to support her mental health. Instead of receiving encouragement and care, my mother felt isolated and neglected. What was intended as a short-term, supportive intervention became a deeply distressing and traumatic period. Her anxiety and depression worsened significantly, and rather than returning home as planned she remained in the care home. Would not recommend.

I would not recommend connect house as no family should have to experience what our family have.

Must praise the staff are great, management frosty to say the least when approached like rabbits in headlights? meals are cold not suitable for stroke patients chips /wedges stroke patients struggle to eat. Rooms in urgent need of repair some bordering dangerous an accident waiting to happen stroke patients are not catered for here too many wandering patients into others rooms uninvited verbal outburst are frequent by some patients at meal times staff shortage in keeping track of wanderers in the early hours is a problem under floor heating faulty floor bubbles with too much heat.

In my honest opinion, Connect House treat all residents equally and to their own individual needs. Out of ten, I would give them 20. Nothing is ever too much. I can't thank them enough for what they have done for my mum's needs.

Our beloved auntie was a resident for around 6 years, she sadly passed away in March 2024, the staff at connect house became friends over those years and always went above and beyond. Last December our dad had a bad fall and was diagnosed with a fast acting dementia, there was only one place we could choose for him to live, again the staff at connect house have gone way above and beyond for us as a family and the care for dad is beyond the call of duty. We feel happy and at peace knowing our loved one is being cared for and loved everyday. Thank you would never be enough for everyone.

I am more than satisfied with the overall care my brother receives from Connect House.

End-of-life care is amazing.

A big thank you to Connect House for looking after my father after being transferred from the hospital, all the staff who looked after my father did a wonderful job and thank you to another care provider, who did a fantastic job helping my 91-year-old father to learn to walk again after nearly 2 months in hospital. He's now back at home and walking well on his sticks and improving daily thanks again for your wonderful care.

I want to thank all the staff at Connect House for the love and support shown.

Met and greeted by staff in a caring manner, talked through Covid lateral flow test, explained and lead to fire exit. Once in the room with family, staff answered all of my questions and when not knowing answers they went to source and answer. Met matron and senior healthcare advisor who explained where we were heading with care and fully explained what was in place now and what will be in next few days. Felt 100% reassured and listened to. Care compassion and empathy shown by all staff.