Connect House

Thank you so much for your kind words, we really appreciate your feedback. The team at Connect House are very keen to support those visiting the home as well as those in our care. I am so please that you have had a positive experience with us and I will ensure your feedback is passed on to the staff team who appreciate it.

Thank you for your feedback. I'm disappointed that you feel we have not met your expectations. Unfortunately, as the concerns have not been raised with us directly, we are unable to respond specifically to them. The care home had a dedicated cook who works tirelessly to ensure that all of our residents dietary requirements are met. Your grandmother had a wide variety of vegetarian meals available to her daily and would often indulge in these which is evidenced by her weight being within normal parameters for the duration of her admission with us. Staff built a warm relationship with your grandmother and spent time with her communicating in her native language which she felt more comfortable with. As previously stated I can confirm that I spoke on several occasions to the next of kin regarding care updates. It is a shame that the concerns were not raised with the home during your grandmothers 14 month stay with us. All feedback will be used positively for service development.

Thank you for your feedback. I'm disappointed that you feel we have not met your expectations. Unfortunately, as the concerns have not been raised with us directly, we are unable to respond specifically to them. I can confirm that we do have a dedicated wellbeing team that work in the home and cover a 7 day period meaning that wellbeing activities are available for all residents to access 7 days per week. There are several notice boards located around the home displaying the evidence of this. It is a shame that you did not feel able to raise any of the above concerns directly with the home for the duration of your mother's 14-month stay with us. All feedback will be used positively for service development.

Thank you for your feedback. I'm disappointed that you feel we have not met your expectations. Unfortunately, as the concerns have not been raised with us directly, we are unable to respond specifically to them. As a care provider it is not realistic to expect us to contact each individual member of every family to pass information on. This is something that we would expect the next of kin to do. I can confirm that I spoke on several occasions to the next of kin regarding care updates. Again, as previously stated it is a shame that the concerns were not raised with the home during your grandmothers 14 month stay with us, there is a copy of the complaints policy located in every bedroom within the home for both residents and relatives to access. All feedback will be used positively for service development.

Thank you Mike for your fantastic feedback, it’s great to hear your father is doing well at home and back walking! I shall share your feedback with the team! We’re delighted to have played a part in your father's journey to recovery and very pleased you felt the overall experience was a wonderful 5 stars - high praise indeed, thank you!

Thank you! We are so proud to receive such heartwarming comments about the experiences you have had over the past ten months. We completely agree that at times the guidance around Covid-19 has been frustrating, in particular the need for window visits, however, we are so appreciative of the support and understanding of people such as yourself who understood the challenges we all faced and supported us however you were able. I shall pass on your lovely compliments about the home and cleanliness of the environment which the team will be very happy to hear. It was our pleasure to care for your friend and we were all a little sad when his time with us came to an end. We wish him the very best in his new home and thank you again for the wonderful words of appreciation, it means the world to all the staff.

We're delighted to hear the positive comments you have made about our home and I am pleased staff were able to answer all questions or find you the right answer/person if they were unable to answer there and then. It's fantastic to see you felt 100% reassured and listened to and all staff showed care and compassion. This is lovely for me to feedback in our team meetings and convey that the hard work of all our staff is appreciated. Thank you.

Thank you for your lovely compliments that staff have been approachable and friendly from the first point of contact via telephone. It's very important to us that relatives also feel listened to and it is wonderful to be able to feedback to staff how you have felt. Thank you.

Thank you for your lovely comments about Connect House. The team are very keen to support those visiting the home as well as those in our care, and we’re so very pleased you have had an excellent experience. We work hard to try and answer all calls, but this can at times be a challenge with the current additional pressures, we shall, however, continue to work harder on this. Thank you from myself and the team, who appreciate your very kind words.

Thank you! your amazing words to describe our staff mean so much to us all. I have passed your heartwarming words to the team during handover today and there were smiles on everyone's face. Your words made the team feel very proud!