Connect House

Riber Crescent, Basford, Nottingham NG5 1LP
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7.8 29 Reviews
  • Connect House, Nottingham
Connect House is a family orientated service which provides care and treatment via two very distinct services. In total the home provides 74 ensuite bedrooms split across two suites.

Heritage Suite provides residential and nursing care for up to 37 individuals living with a range of care needs. They provide care and support for those living with dementia and also provide dedicated End of Life care. They are currently undertaking the Gold Standard Framework for end of life care and have staff training to be 'Soul Midwives'. Training commenced in these areas in 2020 and is ongoing.

In 2020, Connect House reviewed how they did things as a service and made many changes. Heritage Suite is warm, friendly and homely. All of their family members are long term residents who have had input into the look, feel and design of their home with the addition of a new conservatory which completed this year. You will find staff in non-uniform but with clear identification. They have adopted Tom Kitwood's approach to care which focuses on the individual and their needs with staff practicing this ethos in their everyday activities.

In 2020 the Garden Suite expanded to support residents with complex needs via hospital referrals. They currently offer support to 12 assessment beds, 6 stroke beds and 14 enhanced care beds. These are commission by the CCG in partnership with City Care. They also have 5 short-term spot beds to support those making the transition to long-term care solutions.

Connect House has an amazing Well-Being Team who offer wonderful meaningful engagement opportunities 7 days a week. These include Virtual Reality experiences, their amazing Interactive Table supporting individual and group activities, arts and crafts, reminiscence, trips to their own corner store, music, spa experiences and pet therapy to name but a few.
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Care Provided by Connect House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

Respite is charged at £1500 per week and for a minimum of 2 weeks

These prices are only a guideline, please contact Connect House to find out the exact price for your requirements.

Contact Connect House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Connect House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Linsey Lockley (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (15)

Visiting

  • Visiting times end at 8:30pm but the door is always open to family and friends of residents before this time. However, Connect House requests that visiting during mealtimes is avoided where possible and not before 10.00 as residents are supported with their morning routine and breakfast.

Parking

  • Free parking is available at Connect House

Connect House Reviews (29)

7.8

Connect House has a Review Score of 7.8 (7.844) out of 10, based on 13 reviews in the last 2 years.
Over all time Connect House has 29 reviews.

Overall Experience
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Date Published
  • 29
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Reviewer Connection to Connect House
  • 9
  • 4
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  • 1
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Total of 29, showing 1-20
Review from Stuart P (Friend of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My visit is only my 2nd in 2 weeks. Massive improvement of the persons health, mentally & physically. Massive thanks to all!!
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Review from Ann A (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care home has been on a journey. Conditions have improved significantly over the period I have had concerns over this period, and they weren't always dealt with swiftly, but again, things have improved. Staffing is now more stable, and communication has also improved. Recently, another activities
team has been appointed, and so this has improved the lives of the residents. This needs to be sustained. My mum has recently had her room refurbished, which looks great!
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Review from Melanie H (Friend of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is in Connect House for rehab. Read reviews - not good.
1st visit was very clean and welcoming, light, bright and airy. All residents are clean & tidy, very good. 1 problem, no drinks available for residents is obvious.
2nd visit was all very good. My friend is 2 weeks not able to stand,
now walking with frame. In between meals drinks available plus ice lollys.
Best place I've ever been in. All staff very friendly.
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Review from Deborah A (Daughter of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are kind, respectful and aware. Mum is listened to with thoughtful care.
The home is very clean, tidy and safe.
I feel fully supported, informed and involved by all staff.
The home feels professionally run and maintains a cheerful environment.
Staff treat the residents as individuals
with kindness, understanding & respect.
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Review from M S (Daughter of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a welcoming, friendly atmosphere at Connect House.
When I visit my mum her room and ensuite is always immaculate, also the staff will encourage my mum with her food & drinks and engage with all activities.
It's lovely how they celebrate the birthdays of the residents with a cake too.
Reply from Linsey Lockley, Registered Manager at Connect House
Thank you so much for your lovely review. I will ensure this is passed over to the staff team who will really appreciate your kind words. It is our absolute pleasure to have your mum in the home with…read more
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Review from Stephen S (Son-in-law of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident of connect house for several months. She is now on end of life and has been fortunate enough to remain at this facility.
Throughout her stay, my mother in law (MIL) has been treated with respect, love and first class care. Her dignity has been respected and preserved,
which is a comfort to us as a family.
Although we live quite a few miles away, the staff have kept us informed of any changes in my MIL's health.
My MIL is on a soft food diet, but such is the skill of the catering staff, the food looks and is presented as if it is whole food. The artistry is astounding.
We see the care staff as friends and have been told we can visit at any time, which is reassuring at the end of life stage.
The facility is kept spotlessly clean and there are regular activities to keep the residents amused.
We would like to thank the care facility manager for all she has done for my MIL. She really has gone above and beyond in helping us at this difficult time.
Reply from Linsey Lockley, Registered Manager at Connect House
Thank you so much for your kind words, we really appreciate your feedback. The team at Connect House are very keen to support those visiting the home as well as those in our care. I am so please that…read more
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Review from A J (Granddaughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Stay away! If you really love your loved one Do not put them here, my Nan was here for a year but sadly passed last week!!
My Nan was neglected on several occasion, left alone for days / weeks - left soiled- no management available - absolute waste of time the only staff who were brilliant were the
receptionist who knew this was a repeat problem.. cold food, day and night- my nan only had sandwiches and pasta for 1 year..
Then left alone for us to see her starving. See my full review on another platform with pictures of my nans belongings being dumped in a bag with a plant pot and empty crisp packet my nan ate a month prior - also a cleaning cloth?? Disgusting!!
Can you believe the management never contacted us or returned any calls in the whole time my nan was in hospital- due to the neglect from this Connect house - This place needs to be closed down.!
Take a walk in the showers and you will see the hygiene on the shower curtains - excrement everywhere.
Reply from Linsey Lockley, Registered Manager at Connect House
Thank you for your feedback. I'm disappointed that you feel we have not met your expectations. Unfortunately, as the concerns have not been raised with us directly, we are unable to respond…read more
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Review from Manjit S (Next of Kin) published on 4 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was admitted to this care home for a six-week respite stay with the promise that she would receive support to improve her physical and mental health. We were assured that the staff would work to reduce her reliance on medication, help her develop healthier habits, and prepare her to return
home with improved wellbeing. Unfortunately, our experience did not match these assurances. Despite being promised emotional support and access to regular activities to help manage her anxiety and depression, none of this was delivered. There was a troubling lack of engagement from staff, and no meaningful activities were offered to support her mental health. Instead of receiving encouragement and care, my mother felt isolated and neglected. What was intended as a short-term, supportive intervention became a deeply distressing and traumatic period. Her anxiety and depression worsened significantly, and rather than returning home as planned she remained in the care home. Would not recommend.
Reply from Linsey Lockley, Registered Manager at Connect House
Thank you for your feedback. I'm disappointed that you feel we have not met your expectations. Unfortunately, as the concerns have not been raised with us directly, we are unable to respond…read more
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Review from B K (Granddaughter of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Lack of communication from staff and management, no call back received. There was many concerns regarding My nan's health and overall care, and welfare which was not addressed no matter how many times we approached the nurse in charge, calls were also made to speak to a manager to complain. Due to the
lack of care my Nan was rushed into hospital and was there for 3 weeks, she sadly passed away on the 15.5.2025.
We have been to collect her belongings today and were very upset to see that everything had been put into black bags like rubbish. They were her belongings, sentimental value with pictures ect.
They had put her flower plant containing mud in with her clothes, half eaten crispy packets, dirty tissue ect deeply upsetting. Lack of respect, no dignity one thing comes to mind how are residents cared for and treated at the home?
I would not recommend connect house as no family should have to experience what our family have.
Reply from Linsey Lockley, Registered Manager at Connect House
Thank you for your feedback. I'm disappointed that you feel we have not met your expectations. Unfortunately, as the concerns have not been raised with us directly, we are unable to respond…read more
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Review from Shirley W (Partner of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Must praise the staff are great, management frosty to say the least when approached like rabbits in headlights? meals are cold not suitable for stroke patients chips /wedges stroke patients struggle to eat. Rooms in urgent need of repair some bordering dangerous an accident waiting to happen stroke
patients are not catered for here too many wandering patients into others rooms uninvited verbal outburst are frequent by some patients at meal times staff shortage in keeping track of wanderers in the early hours is a problem under floor heating faulty floor bubbles with too much heat.
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Review from Stacey B (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff treated my mum with dignity and respect. My mother's care was 2nd to none. The staff dealt with my mum's needs as if she were their own family. The meals looked delicious, and there was plenty on the plates. The rooms are spacious and very clean.
In my honest opinion, Connect House treat
all residents equally and to their own individual needs. Out of ten, I would give them 20. Nothing is ever too much. I can't thank them enough for what they have done for my mum's needs.
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Review from Gilly N (Daughter of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our beloved auntie was a resident for around 6 years, she sadly passed away in March 2024, the staff at connect house became friends over those years and always went above and beyond. Last December our dad had a bad fall and was diagnosed with a fast acting dementia, there was only one place we could
choose for him to live, again the staff at connect house have gone way above and beyond for us as a family and the care for dad is beyond the call of duty. We feel happy and at peace knowing our loved one is being cared for and loved everyday. Thank you would never be enough for everyone.
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Review from Rosemary D (Sister of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am more than satisfied with the overall care my brother receives from Connect House.
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Review from L G (Daughter of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot recommend highly enough.
Always on hand to help with anything and kept fully informed every week.
Every member of staff takes time to remember every relative, is always so friendly and treats my family member so well.
End-of-life care is amazing.
Reply from Helen Beacher, Registered Manager at Connect House
Thank you for your wonderful comments which have been shared with staff. It is always appreciated when family share their experiences. Thank you!
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Review from Mike D (Son of Resident) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to Connect House for looking after my father after being transferred from the hospital, all the staff who looked after my father did a wonderful job and thank you to another care provider, who did a fantastic job helping my 91-year-old father to learn to walk again after nearly 2 months
in hospital. He's now back at home and walking well on his sticks and improving daily thanks again for your wonderful care.
Reply from Helen Beacher, Registered Home Manager at Connect House
Thank you Mike for your fantastic feedback, it’s great to hear your father is doing well at home and back walking! I shall share your feedback with the team! We’re delighted to have played a part in…read more
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Review from Claire B (Friend of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff in the Garden Suite at Connect House Care Home were brilliant with my friend who ended up staying there for around ten months whilst waiting for a room in a permanent home.
As far as I could tell during my daily visits they always followed protocols for Covid and did their best to keep everyone
safe, it was frustrating (and at times freezing) not always being able to go inside for visits but completely understandable, the window visits were perfectly fine and although the staff were busy they always made time to accommodate my visits.
The room he was in was always clean and tidy, the main lounge and dining area were also kept to the same high standards.
I really can't fault his time there, the only thing was when he was transferred to short term residential care from rehabilitation all the physio support stopped but this is nothing to do with Connect House itself, it is an external service that provides this.
I want to thank all the staff at Connect House for the love and support shown.
Reply from Helen Beacher, Registered Home Manager at Connect House
Thank you! We are so proud to receive such heartwarming comments about the experiences you have had over the past ten months. We completely agree that at times the guidance around Covid-19 has been…read more
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Review from C R (Niece of Resident) published on 20 August 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Met and greeted by staff in a caring manner, talked through Covid lateral flow test, explained and lead to fire exit. Once in the room with family, staff answered all of my questions and when not knowing answers they went to source and answer. Met matron and senior healthcare advisor who explained where
we were heading with care and fully explained what was in place now and what will be in next few days. Felt 100% reassured and listened to. Care compassion and empathy shown by all staff.
Reply from Helen Beacher, Registered Manager at Connect House
We're delighted to hear the positive comments you have made about our home and I am pleased staff were able to answer all questions or find you the right answer/person if they were unable to answer…read more
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Review from M R (Sister of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff approachable, care needs met from the first point of contact via telephone, friendly approach. On entering the building, staff were helpful and answered all my questions and I felt listened to. I feel my brother is entering end of life and staff are doing all they can to make him settled and comfortable.
Reply from Helen Beacher, Registered Manager at Connect House
Thank you for your lovely compliments that staff have been approachable and friendly from the first point of contact via telephone. It's very important to us that relatives also feel listened to and…read more
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Review from Geoffry J (Friend of Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was impressed by the cheeriness of the staff. They were always helpful and anxious to please. My friend received good care and was pleased to be where he was.
As a visitor, I was always given a Covid check and accompanied by a member of staff to and from my friend's room.
You were required to book
a visit ahead of time but it was not always possible to make telephone contact.
Reply from Helen Beacher, Registered Home Manager at Connect House
Thank you for your lovely comments about Connect House. The team are very keen to support those visiting the home as well as those in our care, and we’re so very pleased you have had an excellent…read more
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Review from R S (Niece of Resident) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came into Connect House after a short stay in hospital. The care my auntie received is brilliant. The staff and home manager are brilliant. The meals are good. I would recommend Connect House.
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Current Review Score: 7.8 (7.844)

Overview of Review Score

The Review Score of 7.8 (7.844) out of 10 for Connect House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.5 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.503 for Connect House is calculated as follows: ( (67 Excellents x 5) + (27 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (40 Very Poors x 1) ) ÷ 151 Ratings = 3.503
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.341 Points relating to the number of positive Reviews for Connect House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 8 Positive Reviews ÷ 14.8 = 0.541
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Connect House

What types of Care is Connect House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Connect House have?

There are 74 Single Rooms.

What are the Facilities & Services at Connect House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Connect House to the centre of Nottingham?

3.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Connect House to verify any information. View our terms and conditions. Connect House has an Enhanced Service - more info.