Care Homes Owned by Medina Group

Would avoid at all costs! My grandmother wasn't able to feed herself so staff would put her meals in her room & rtn later & remove with never attempting to assist her. I would take snacks in for her but when rtning, they'd be moved out of reach. Arrived one afternoon & she was shouting for a Carer, her pad needed changing so I went to find a Carer, 4 were sat in a break-out room & I explained, 25m later, still no sign of assistance but the Carer who acknowledged me walked by & asked if I was still waiting? She adved she'd get someone. 20m later 2 Carers walked by & I was asked if I was OK? I explained the situation & one said, "unless you let us know, how are we meant to know?!" I therefore explained that the Carer who was with her WAS aware as she was present when I raised the concern - The Carer who was speaking with me curtly adved, "she needs to pull her alarm!" I then asked, what alarm? The said alarm was hooked-up on a wall, nowhere near her - I could go on but out of characters

I found my experience at Connect House very comfortable, with friendly staff and excellent care.

I would like to say that my stay at Connect House was a real pleasure. My stay was for stroke rehabilitation. I want to thank every person on the staff & management. It was more than expected, a real happy time & the food was lovely. I never left anything on my plate. Had to go on a diet. I wish to thank everyone for care, kindness & compassion. I wish you all to continue giving loving care to all who are there.

Their care and concern for her is exemplary. They are very attentive and treat her with respect. They always have time to help her. It is a lovely friendly place with a calm and pleasant atmosphere. 5 star.

My mother-in-law was discharged to Connect House from hospital, for what turned out to be end of life care. The place was so clean with no odours, staff were very friendly and helpful to my mother-in-law and all her visitors. We even got a warm welcome after she had passed and we returned to make some donations. Thank you to all.

Mum was transferred from hospital to Clifton View Care Home for rehabilitation following a fall when she broke her pelvis & right wrist. Unfortunately her health deteriorated dramatically following the transfer. The staff were so kind and attentive to her (and the family). They went over & above their duties to make her feel comfortable and pain free. They quickly became her friends. The staff were always available to discuss any of her care needs. It was a sad day when she had to be moved to a home for nursing care.

My visit is only my 2nd in 2 weeks. Massive improvement of the persons health, mentally & physically. Massive thanks to all!!

Mum now longer recognises family but seems at peace with herself, her surroundings and the care she receives.

Best place I've ever been in. All staff very friendly.

The care home has been on a journey. Conditions have improved significantly over the period I have had concerns over this period, and they weren't always dealt with swiftly, but again, things have improved. Staffing is now more stable, and communication has also improved. Recently, another activities team has been appointed, and so this has improved the lives of the residents. This needs to be sustained. My mum has recently had her room refurbished, which looks great!

Staff treat the residents as individuals with kindness, understanding & respect.

It's lovely how they celebrate the birthdays of the residents with a cake too.

We would like to thank the care facility manager for all she has done for my MIL. She really has gone above and beyond in helping us at this difficult time.

Take a walk in the showers and you will see the hygiene on the shower curtains - excrement everywhere.

My mother was admitted to this care home for a six-week respite stay with the promise that she would receive support to improve her physical and mental health. We were assured that the staff would work to reduce her reliance on medication, help her develop healthier habits, and prepare her to return home with improved wellbeing. Unfortunately, our experience did not match these assurances. Despite being promised emotional support and access to regular activities to help manage her anxiety and depression, none of this was delivered. There was a troubling lack of engagement from staff, and no meaningful activities were offered to support her mental health. Instead of receiving encouragement and care, my mother felt isolated and neglected. What was intended as a short-term, supportive intervention became a deeply distressing and traumatic period. Her anxiety and depression worsened significantly, and rather than returning home as planned she remained in the care home. Would not recommend.

I would not recommend connect house as no family should have to experience what our family have.

Must praise the staff are great, management frosty to say the least when approached like rabbits in headlights? meals are cold not suitable for stroke patients chips /wedges stroke patients struggle to eat. Rooms in urgent need of repair some bordering dangerous an accident waiting to happen stroke patients are not catered for here too many wandering patients into others rooms uninvited verbal outburst are frequent by some patients at meal times staff shortage in keeping track of wanderers in the early hours is a problem under floor heating faulty floor bubbles with too much heat.

In my honest opinion, Connect House treat all residents equally and to their own individual needs. Out of ten, I would give them 20. Nothing is ever too much. I can't thank them enough for what they have done for my mum's needs.

Our beloved auntie was a resident for around 6 years, she sadly passed away in March 2024, the staff at connect house became friends over those years and always went above and beyond. Last December our dad had a bad fall and was diagnosed with a fast acting dementia, there was only one place we could choose for him to live, again the staff at connect house have gone way above and beyond for us as a family and the care for dad is beyond the call of duty. We feel happy and at peace knowing our loved one is being cared for and loved everyday. Thank you would never be enough for everyone.

My father was allocated a bed through City Care for supposed rehab from a hospital admission to enabling him to get home in being independent again. However what with a rushed failed discharge that lasted less than 24hours, loosing over 10% body weight, grade 2 pressure ulcers and having 6 falls in less than 12weeks I would advocate that family members refuse the bed admission to this care home. Communication from City care was constantly poor, the family was labelled as being akward by the management when questions were asked on the care planning for our father. Emails were not answered regarding lost property and damaged clothing. His physical and mental well-being has certainly been affected, he is currently in a very different care home that epitomises safety, compassion and empathy however I feel the damage has been done.