Connect House

You are most welcome and thank you for such kind words which I have taken much pride in cascading to the staff who are overwhelmed with your lovely comments and recognition of the hard work they do. I certainly agree with you that I have many angels who work here. We are so pleased that during your mother's stay in such unprecedented times, not only did staff support her and show compassion and kindness, but we were able to also provide you comfort and peace of mind. Thank you once again for your lovely feedback.

Thank you for your kind comments, they mean a great deal to all staff at Connect House. Your grandfather is very highly thought of and staff genuinely look forward to his frequent renditions of "you are my sunshine" (amongst others) on the keyboard, he is truly talented and very much 'our sunshine'. We are so pleased that he is staying with us as a permanent resident and we look forward to sending you each one of those updates. He is truly a lovely gentleman who has captured the hearts of the majority of our staff, myself included.

We're extremely disappointed that during the Covid-19 pandemic in which family visits were not permitted within our home, you were not able to witness first hand our good staffing levels which reflect the dependency needs of each resident, our person-centered care where staff genuinely strive to create meaningful interactions for all individuals using our service both long term and those in our assessment to discharge beds (as with your relative) and that despite continued multiple communications with many family members, you have felt you were not involved in your loved one's care plan or assessment of needs despite our best efforts to manage all family members expectations with the extended multidisciplinary approach of ourselves and City Care.

We do of course take all comments on board to help develop our service as we shall do with yours. All concerns and queries are investigated promptly and anything substantiated would always be acted upon in line with our duty of candour.

Thank you for your heartwarming review of the genuine care and compassion our staff are known for. As a manager, your overwhelming comments on how we were able to support your family mean the world to not only myself, but they mean so much to all the staff at Connect House who were overwhelmed when I shared your lovely review. Having your dad with us during his end of life care was truly an honour for us. We cannot thank you enough for choosing our home to play a part in such a precious time in your families' lives. We are beyond pleased that we could provide comfort at a time most difficult and he, as will you all, will be remembered with fondness and compassion. Thank you.

Thank you for your overwhelming lovely words and praise. It is always wonderful to be able to share with staff the experience of residents and their families. We have been honoured to provide what you feel is overall excellent service. Hearing first hand how we have supported you both is wonderful. For staff to know that you feel like this will be appreciated and I'm sure they will be very proud of the care they provide. I know I am. Thank you again.