






Connect House is a family orientated service which provides care and treatment via two very distinct services. In total the home provides 74 ensuite bedrooms split across two suites.
Heritage Suite provides residential and nursing care for up to 37 individuals living with a range of care needs. They provide care and support for those living with dementia and also provide dedicated End of Life care. They are currently undertaking the...
Care Provided by Connect House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Respite is charged at £1500 per week and for a minimum of 2 weeks
The price(s) shown are provided by the care home. Contact Connect House for full pricing details and T&Cs.
Contact Connect House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Medina Group
- Private Owned
Person in charge
- Linsey Lockley(Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2020
- Number of floors: 1
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (15)
Visiting
- Visiting times end at 8:30pm but the door is always open to family and friends of residents before this time. However, Connect House requests that visiting during mealtimes is avoided where possible and not before 10.00 as residents are supported with their morning routine and breakfast.
Parking
- Free parking is available at Connect House
Connect House Reviews (32)
Connect House has a Review Score of 8.1 (8.146) out of 10, based on 15 reviews in the last 2 years.
Over all time Connect House has 32 reviews.
Staff approachable, care needs met from the first point of contact via telephone, friendly approach. On entering the building, staff were helpful and answered all my questions and I felt listened to. I feel my brother is entering end of life and staff are doing all they can to make him settled and comfortable.
Thank you for your lovely compliments that staff have been approachable and friendly from the first point of contact via telephone. It's very important to us that relatives also feel listened to and it is wonderful to be able to feedback to staff how you have felt. Thank you.
As a visitor, I was always given a Covid check and accompanied by a member of staff to and from my friend's room.
You were required to book a visit ahead of time but it was not always possible to make telephone contact.
Thank you for your lovely comments about Connect House. The team are very keen to support those visiting the home as well as those in our care, and we’re so very pleased you have had an excellent experience. We work hard to try and answer all calls, but this can at times be a challenge with the...
Came into Connect House after a short stay in hospital. The care my auntie received is brilliant. The staff and home manager are brilliant. The meals are good. I would recommend Connect House.
You can have the most modern building and facilities in the world, but it means nothing without the right staff. All the staff at Connect House were excellent at every level; I could not believe how friendly and helpful they were. Connect House belongs in the premier league of care homes; I cannot thank and praise them enough.
Thank you! your amazing words to describe our staff mean so much to us all. I have passed your heartwarming words to the team during handover today and there were smiles on everyone's face. Your words made the team feel very proud!
Received nothing but kindness from the staff. Our mother was treated by wonderful, caring staff. Nothing was too much trouble for them, they were so helpful and caring with all our questions and very accommodating in making arrangements for us to see our mother at her room window. The staff are to be proud of, they are absolute angels. Thank you for looking after our mother, it put our minds at rest.
You are most welcome and thank you for such kind words which I have taken much pride in cascading to the staff who are overwhelmed with your lovely comments and recognition of the hard work they do. I certainly agree with you that I have many angels who work here. We are so pleased that during your...
The staff at Connect House showed my grandfather the utmost care, respect and dignity when he was very poorly with coronavirus earlier this year. Along with this, they keep me informed of his progress. My grandfather made it through coronavirus and as now a permanent resident at Connect House. They take very good care of him and he really likes it there. They are happy with me ringing several times a week to speak to him on the telephone, he always appears clean and well looked after, they do activities with him, and he has put on weight since his illness and hospital admission. I am really happy with Connect House and would highly recommend it.
Thank you for your kind comments, they mean a great deal to all staff at Connect House. Your grandfather is very highly thought of and staff genuinely look forward to his frequent renditions of "you are my sunshine" (amongst others) on the keyboard, he is truly talented and very much 'our...
Staff spoke to residents like they were children. Never saw any real interaction between staff and residents when visiting. Carers described as being 'very rough' by resident when preparing them for bed/in a morning. Seem to run on minimal staff which left no person-centred care for residents. Slow to respond to or investigate concerns. The family were not invited to be involved in their care plan or assessment of needs (rehabilitating).
We're extremely disappointed that during the Covid-19 pandemic in which family visits were not permitted within our home, you were not able to witness first hand our good staffing levels which reflect the dependency needs of each resident, our person-centered care where staff genuinely strive to...
I cannot thank all the staff enough for the care of my dad. From the moment he arrived the whole team were caring, supportive and informative about the care he would get. The rooms had on suites, were spotless, bright and had everything he needed. The staff were always attentive to Dad's every need, the food always smelt lovely. From first thing in the morning till the last thing at night, we were always made to feel welcome, the staff are always smiling and answered all our questions. My dad was on the end of life care and the staff went above and beyond to make this difficult time as a family more comfortable. After Dad had passed each member of staff came to see us to pay their condolences and comfort us all. They made Dad comfortable and let us have as much time as we all needed. Again, I cannot thank all the staff enough for what they did, they made my Dad's last few days comfortable and peaceful, we couldn't have wished for anymore.
Thank you for your heartwarming review of the genuine care and compassion our staff are known for. As a manager, your overwhelming comments on how we were able to support your family mean the world to not only myself, but they mean so much to all the staff at Connect House who were overwhelmed when...
Caring and attentive staff, overall experience good. Activities could be improved. Nursing care is excellent. All the staff are friendly and approachable and helpful at all times and go out of their way to assist.
My husband was admitted three weeks ago and has improved beyond belief thanks to the caring and attentive staff. For the first time in many months, Connect House has given my husband the confidence and mental strength to get better. His complicated medication is always given at correct times and quantities. The efficiency of all the staff is amazing, and for the first time in a long time, I feel safe to leave him in their caring hands. Most impressive is that the staff know his history and therefore spot problems before they get out of hand. Well done and thank you.
Thank you for your overwhelming lovely words and praise. It is always wonderful to be able to share with staff the experience of residents and their families. We have been honoured to provide what you feel is overall excellent service. Hearing first hand how we have supported you both is wonderful....
Our experience has been very good, have told us every step what is happening to our family member, and what they are going to be doing. All staff are very friendly to all and they all make sure that we are ok ourselves, not just the family member that is staying there.
Thank you for your kind words. It is fantastic to hear that staff are supporting not only the individual receiving care but also their loved ones. We strive to ensure communication is very good and we're delighted you feel that it is.
If I had any concerns regarding my mother's general health or welfare have always found the staff to be caring. Most importantly my mother does seem quite content with everything at Connect House. That, of course, is the most important of all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 February 2024Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Connect House.
Awards / Recognitions (0)
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Accreditations
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Meet the Team (0)
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