Connect House

Staff approachable, care needs met from the first point of contact via telephone, friendly approach. On entering the building, staff were helpful and answered all my questions and I felt listened to. I feel my brother is entering end of life and staff are doing all they can to make him settled and comfortable.

You were required to book a visit ahead of time but it was not always possible to make telephone contact.

Came into Connect House after a short stay in hospital. The care my auntie received is brilliant. The staff and home manager are brilliant. The meals are good. I would recommend Connect House.

You can have the most modern building and facilities in the world, but it means nothing without the right staff. All the staff at Connect House were excellent at every level; I could not believe how friendly and helpful they were. Connect House belongs in the premier league of care homes; I cannot thank and praise them enough.

Received nothing but kindness from the staff. Our mother was treated by wonderful, caring staff. Nothing was too much trouble for them, they were so helpful and caring with all our questions and very accommodating in making arrangements for us to see our mother at her room window. The staff are to be proud of, they are absolute angels. Thank you for looking after our mother, it put our minds at rest.

The staff at Connect House showed my grandfather the utmost care, respect and dignity when he was very poorly with coronavirus earlier this year. Along with this, they keep me informed of his progress. My grandfather made it through coronavirus and as now a permanent resident at Connect House. They take very good care of him and he really likes it there. They are happy with me ringing several times a week to speak to him on the telephone, he always appears clean and well looked after, they do activities with him, and he has put on weight since his illness and hospital admission. I am really happy with Connect House and would highly recommend it.

Staff spoke to residents like they were children. Never saw any real interaction between staff and residents when visiting. Carers described as being 'very rough' by resident when preparing them for bed/in a morning. Seem to run on minimal staff which left no person-centred care for residents. Slow to respond to or investigate concerns. The family were not invited to be involved in their care plan or assessment of needs (rehabilitating).

I cannot thank all the staff enough for the care of my dad. From the moment he arrived the whole team were caring, supportive and informative about the care he would get. The rooms had on suites, were spotless, bright and had everything he needed. The staff were always attentive to Dad's every need, the food always smelt lovely. From first thing in the morning till the last thing at night, we were always made to feel welcome, the staff are always smiling and answered all our questions. My dad was on the end of life care and the staff went above and beyond to make this difficult time as a family more comfortable. After Dad had passed each member of staff came to see us to pay their condolences and comfort us all. They made Dad comfortable and let us have as much time as we all needed. Again, I cannot thank all the staff enough for what they did, they made my Dad's last few days comfortable and peaceful, we couldn't have wished for anymore.

Caring and attentive staff, overall experience good. Activities could be improved. Nursing care is excellent. All the staff are friendly and approachable and helpful at all times and go out of their way to assist.

My husband was admitted three weeks ago and has improved beyond belief thanks to the caring and attentive staff. For the first time in many months, Connect House has given my husband the confidence and mental strength to get better. His complicated medication is always given at correct times and quantities. The efficiency of all the staff is amazing, and for the first time in a long time, I feel safe to leave him in their caring hands. Most impressive is that the staff know his history and therefore spot problems before they get out of hand. Well done and thank you.

Our experience has been very good, have told us every step what is happening to our family member, and what they are going to be doing. All staff are very friendly to all and they all make sure that we are ok ourselves, not just the family member that is staying there.

If I had any concerns regarding my mother's general health or welfare have always found the staff to be caring. Most importantly my mother does seem quite content with everything at Connect House. That, of course, is the most important of all.