






Connect House is a family orientated service which provides care and treatment via two very distinct services. In total the home provides 74 ensuite bedrooms split across two suites.
Heritage Suite provides residential and nursing care for up to 37 individuals living with a range of care needs. They provide care and support for those living with dementia and also provide dedicated End of Life care. They are currently undertaking the...
Care Provided by Connect House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Respite is charged at £1500 per week and for a minimum of 2 weeks
The price(s) shown are provided by the care home. Contact Connect House for full pricing details and T&Cs.
Contact Connect House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Medina Group
- Private Owned
Person in charge
- Linsey Lockley(Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2020
- Number of floors: 1
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (15)
Visiting
- Visiting times end at 8:30pm but the door is always open to family and friends of residents before this time. However, Connect House requests that visiting during mealtimes is avoided where possible and not before 10.00 as residents are supported with their morning routine and breakfast.
Parking
- Free parking is available at Connect House
Connect House Reviews (32)
Connect House has a Review Score of 8.1 (8.146) out of 10, based on 15 reviews in the last 2 years.
Over all time Connect House has 32 reviews.
I found my experience at Connect House very comfortable, with friendly staff and excellent care.
I would like to say that my stay at Connect House was a real pleasure. My stay was for stroke rehabilitation. I want to thank every person on the staff & management. It was more than expected, a real happy time & the food was lovely. I never left anything on my plate. Had to go on a diet. I wish to thank everyone for care, kindness & compassion. I wish you all to continue giving loving care to all who are there.
My mother-in-law was discharged to Connect House from hospital, for what turned out to be end of life care. The place was so clean with no odours, staff were very friendly and helpful to my mother-in-law and all her visitors. We even got a warm welcome after she had passed and we returned to make some donations. Thank you to all.
Thank you so much for your very kind review. I am very pleased that the staff team were supportive of both your mother-in-law and her visitors. I will ensure that you feedback is passed on to all involved. Please accept our sincere condolences for the loss of your mother in law.
My visit is only my 2nd in 2 weeks. Massive improvement of the persons health, mentally & physically. Massive thanks to all!!
1st visit was very clean and welcoming, light, bright and airy. All residents are clean & tidy, very good. 1 problem, no drinks available for residents is obvious.
2nd visit was all very good. My friend is 2 weeks not able to stand, now walking with frame. In between meals drinks available plus ice lollys.
Best place I've ever been in. All staff very friendly.
The care home has been on a journey. Conditions have improved significantly over the period I have had concerns over this period, and they weren't always dealt with swiftly, but again, things have improved. Staffing is now more stable, and communication has also improved. Recently, another activities team has been appointed, and so this has improved the lives of the residents. This needs to be sustained. My mum has recently had her room refurbished, which looks great!
The home is very clean, tidy and safe.
I feel fully supported, informed and involved by all staff.
The home feels professionally run and maintains a cheerful environment.
Staff treat the residents as individuals with kindness, understanding & respect.
When I visit my mum her room and ensuite is always immaculate, also the staff will encourage my mum with her food & drinks and engage with all activities.
It's lovely how they celebrate the birthdays of the residents with a cake too.
Thank you so much for your lovely review. I will ensure this is passed over to the staff team who will really appreciate your kind words. It is our absolute pleasure to have your mum in the home with us.
Throughout her stay, my mother in law (MIL) has been treated with respect, love and first class care. Her dignity has been respected and preserved, which is a comfort to us as a family.
Although we live quite a few miles away, the staff have kept us informed of any changes in my MIL's health.
My MIL is on a soft food diet, but such is the skill of the catering staff, the food looks and is presented as if it is whole food. The artistry is astounding.
We see the care staff as friends and have been told we can visit at any time, which is reassuring at the end of life stage.
The facility is kept spotlessly clean and there are regular activities to keep the residents amused.
We would like to thank the care facility manager for all she has done for my MIL. She really has gone above and beyond in helping us at this difficult time.
Thank you so much for your kind words, we really appreciate your feedback. The team at Connect House are very keen to support those visiting the home as well as those in our care. I am so please that you have had a positive experience with us and I will ensure your feedback is passed on to the staff team who appreciate it.
My Nan was neglected on several occasion, left alone for days / weeks - left soiled- no management available - absolute waste of time the only staff who were brilliant were the receptionist who knew this was a repeat problem.. cold food, day and night- my nan only had sandwiches and pasta for 1 year..
Then left alone for us to see her starving. See my full review on another platform with pictures of my nans belongings being dumped in a bag with a plant pot and empty crisp packet my nan ate a month prior - also a cleaning cloth?? Disgusting!!
Can you believe the management never contacted us or returned any calls in the whole time my nan was in hospital- due to the neglect from this Connect house - This place needs to be closed down.!
Take a walk in the showers and you will see the hygiene on the shower curtains - excrement everywhere.
Thank you for your feedback. I'm disappointed that you feel we have not met your expectations. Unfortunately, as the concerns have not been raised with us directly, we are unable to respond specifically to them. The care home had a dedicated cook who works tirelessly to ensure that all of our...
My mother was admitted to this care home for a six-week respite stay with the promise that she would receive support to improve her physical and mental health. We were assured that the staff would work to reduce her reliance on medication, help her develop healthier habits, and prepare her to return home with improved wellbeing. Unfortunately, our experience did not match these assurances. Despite being promised emotional support and access to regular activities to help manage her anxiety and depression, none of this was delivered. There was a troubling lack of engagement from staff, and no meaningful activities were offered to support her mental health. Instead of receiving encouragement and care, my mother felt isolated and neglected. What was intended as a short-term, supportive intervention became a deeply distressing and traumatic period. Her anxiety and depression worsened significantly, and rather than returning home as planned she remained in the care home. Would not recommend.
Thank you for your feedback. I'm disappointed that you feel we have not met your expectations. Unfortunately, as the concerns have not been raised with us directly, we are unable to respond specifically to them. I can confirm that we do have a dedicated wellbeing team that work in the home and...
We have been to collect her belongings today and were very upset to see that everything had been put into black bags like rubbish. They were her belongings, sentimental value with pictures ect.
They had put her flower plant containing mud in with her clothes, half eaten crispy packets, dirty tissue ect deeply upsetting. Lack of respect, no dignity one thing comes to mind how are residents cared for and treated at the home?
I would not recommend connect house as no family should have to experience what our family have.
Thank you for your feedback. I'm disappointed that you feel we have not met your expectations. Unfortunately, as the concerns have not been raised with us directly, we are unable to respond specifically to them. As a care provider it is not realistic to expect us to contact each individual member...
Must praise the staff are great, management frosty to say the least when approached like rabbits in headlights? meals are cold not suitable for stroke patients chips /wedges stroke patients struggle to eat. Rooms in urgent need of repair some bordering dangerous an accident waiting to happen stroke patients are not catered for here too many wandering patients into others rooms uninvited verbal outburst are frequent by some patients at meal times staff shortage in keeping track of wanderers in the early hours is a problem under floor heating faulty floor bubbles with too much heat.
In my honest opinion, Connect House treat all residents equally and to their own individual needs. Out of ten, I would give them 20. Nothing is ever too much. I can't thank them enough for what they have done for my mum's needs.
Our beloved auntie was a resident for around 6 years, she sadly passed away in March 2024, the staff at connect house became friends over those years and always went above and beyond. Last December our dad had a bad fall and was diagnosed with a fast acting dementia, there was only one place we could choose for him to live, again the staff at connect house have gone way above and beyond for us as a family and the care for dad is beyond the call of duty. We feel happy and at peace knowing our loved one is being cared for and loved everyday. Thank you would never be enough for everyone.
I am more than satisfied with the overall care my brother receives from Connect House.
Always on hand to help with anything and kept fully informed every week.
Every member of staff takes time to remember every relative, is always so friendly and treats my family member so well.
End-of-life care is amazing.
Thank you for your wonderful comments which have been shared with staff. It is always appreciated when family share their experiences. Thank you!
A big thank you to Connect House for looking after my father after being transferred from the hospital, all the staff who looked after my father did a wonderful job and thank you to another care provider, who did a fantastic job helping my 91-year-old father to learn to walk again after nearly 2 months in hospital. He's now back at home and walking well on his sticks and improving daily thanks again for your wonderful care.
Thank you Mike for your fantastic feedback, it’s great to hear your father is doing well at home and back walking! I shall share your feedback with the team! We’re delighted to have played a part in your father's journey to recovery and very pleased you felt the overall experience was a wonderful 5 stars - high praise indeed, thank you!
As far as I could tell during my daily visits they always followed protocols for Covid and did their best to keep everyone safe, it was frustrating (and at times freezing) not always being able to go inside for visits but completely understandable, the window visits were perfectly fine and although the staff were busy they always made time to accommodate my visits.
The room he was in was always clean and tidy, the main lounge and dining area were also kept to the same high standards.
I really can't fault his time there, the only thing was when he was transferred to short term residential care from rehabilitation all the physio support stopped but this is nothing to do with Connect House itself, it is an external service that provides this.
I want to thank all the staff at Connect House for the love and support shown.
Thank you! We are so proud to receive such heartwarming comments about the experiences you have had over the past ten months. We completely agree that at times the guidance around Covid-19 has been frustrating, in particular the need for window visits, however, we are so appreciative of the support...
Met and greeted by staff in a caring manner, talked through Covid lateral flow test, explained and lead to fire exit. Once in the room with family, staff answered all of my questions and when not knowing answers they went to source and answer. Met matron and senior healthcare advisor who explained where we were heading with care and fully explained what was in place now and what will be in next few days. Felt 100% reassured and listened to. Care compassion and empathy shown by all staff.
We're delighted to hear the positive comments you have made about our home and I am pleased staff were able to answer all questions or find you the right answer/person if they were unable to answer there and then. It's fantastic to see you felt 100% reassured and listened to and all staff showed...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 February 2024Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Connect House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Connect House.
Accreditations
There are no accreditations posted yet for Connect House.
Meet the Team (0)
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Frequently Asked Questions about Connect House
What types of Care is Connect House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Connect House have?
There are 74 Single Rooms.
What are the Facilities & Services at Connect House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Connect House to the centre of Nottingham?
3.0 mile(s) as the crow flies, distance by road may be significantly further.
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