The Firs Nursing Home

Elmswood Gardens, Mansfield Road, Nottingham NG5 3FS

The Firs will support you in making your own decisions about how you want to live your life. Recognising the importance of maintaining relationships with family and friends they support recipients in pursuing hobbies and interests by offering a variety of activities, including entertainment at thehome, to regular outings.

This home accommodates 31 residents in 31 en-suite single rooms. It is purpose built and has a garden. Overnight visitors are usually. Residents may bring their own furniture. Meals are flexible to individual requirements. Smokers are not accepted.

Group: Abbeyfield Society

Person in charge: Norma Smith (House Manager)

Local Authority / Social Services: Nottingham City Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Old Age

Admission Information: Not registered for Dementia. Ages 65+.

Languages Spoken by Staff (other than English): German

Single Rooms: 31

Rooms with ensuite WC: 31

Weekly Charges Guide: Nursing Care Single from £474 (These prices are only a guideline, please contact The Firs Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Sheltered Housing • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Firs Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for The Firs Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for The Firs Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.717 for The Firs Nursing Home is calculated as follows: ( (43 Excellents x 5) + (17 Goods x 4) ) ÷ 60 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.806 Points relating to the number of positive Reviews for The Firs Nursing Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.2 Target = 0.806

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 The Firs Nursing Home has a Review Score of 9.5 (9.523) from 5 Reviews


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Firs Nursing Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Firs Nursing Home

  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

The Firs is wonderfully run! The team are friendly & professional and show a great deal of compassion for the residents in their care. Even when situations appear challenging to me, they are handled in such respectful and thoughtful ways. We recently held a small 85th party for my mother-in-law in the quiet room, which overlooks the newly landscaped patio garden. I was encouraged to decorate the room, bring cakes and bubbly and we played a slideshow with music. We had fun, it was very much appreciated by Mother-in-law and Father-in-law and by those who were invited. The very 'smiley' in-house chef even brought Mum in a cake with candles. It is a heart-wrenching situation when care can no longer be provided in the family home, it's a decision made with a heavy heart. To know that she is very well looked after, with a level of nursing care that is second to none, in a warm, clean, safe and caring environment really does help the family to come to terms with the change. Thank you.

How likely would you be to recommend The Firs Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I always find the staff at The Firs Nursing Home very approachable and they make time to discuss any worries or issues as and when they arise.
They are always busy but never give the impression that they don't have time for anyone, either residents or visitors. In previous employment, I have visited clients in many different care homes but I have to admit I could not find any that were better than The Firs at providing first class care to its residents.

How likely would you be to recommend The Firs Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent care.
The staff always strive to improve my father's life.
The manager is extremely approachable and helpful.
All the staff work hard to make Dad's life the best it can be.
I feel happy leaving him in their care.
The staff are also supportive to the family as well as the resident.

How likely would you be to recommend The Firs Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

This Nursing Home smells good and feels good from the moment you enter the front door. The staff are very busy but never fail to smile and say hello. They know me and they know my aunt well and understand her needs. I can tell that my aunt is comfortable with the staff from Manager to cleaner by the rapport she has with them. I have visited many nursing homes and usually, they are cold and efficient. The Firs Nursing Home is warm welcoming and efficient.

How likely would you be to recommend The Firs Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

My mother was a resident at The Firs Nursing Home from January 2013 until her death at 97 in June 2017.
The managers and staff could not have been more kind, loving and caring.
I visited my mother 2 - 3 times a week during this time and only observed compassionate caring by dedicated and long serving staff.
I would highly recommend it to those needing this level of nursing support.

How likely would you be to recommend The Firs Nursing Home? Extremely Likely

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Average Rating:   4.7 out of 5

Norma Smith, Registered Manager at The Firs Nursing Home responded to this review on 25 Jul 2017:

Thank you for your very kind comments.

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