Sandwood Care Home

We have been very happy with the care our mum has received at The Firs Residential Care Home. The staff are caring and attentive and Mum is very settled. Mum’s transition from a previous care home to The Firs Residential Care Home was managed smoothly and we are pleased to see a wider range of activities and more regular entertainment scheduled for residents. We recently enjoyed a wonderful afternoon tea for Mother’s Day and look forward to sharing more occasions like these in the future.

My mother was discharged from hospital unable to sit up in bed properly. Within a couple of days of arriving at The Firs she was up, dressed and walking. The level of care has been both kind and professional and my mother is now very contented with her surroundings. From a position where we were awaiting a call from the hospital giving us the news that she had not survived the night we now have regular telephone calls and visits when the pandemic allows and are looking forward to celebrating her 97th birthday.

Well done to The Firs.

The care my mother received was excellent, the management, staff and carers were attentive and professional. They were very helpful when my mother died.

The Firs is wonderfully run! The team are friendly & professional and show a great deal of compassion for the residents in their care. Even when situations appear challenging to me, they are handled in such respectful and thoughtful ways. We recently held a small 85th party for my mother-in-law in the quiet room, which overlooks the newly landscaped patio garden. I was encouraged to decorate the room, bring cakes and bubbly and we played a slideshow with music. We had fun, it was very much appreciated by Mother-in-law and Father-in-law and by those who were invited. The very 'smiley' in-house chef even brought Mum in a cake with candles. It is a heart-wrenching situation when care can no longer be provided in the family home, it's a decision made with a heavy heart. To know that she is very well looked after, with a level of nursing care that is second to none, in a warm, clean, safe and caring environment really does help the family to come to terms with the change. Thank you.

They are always busy but never give the impression that they don't have time for anyone, either residents or visitors. In previous employment, I have visited clients in many different care homes but I have to admit I could not find any that were better than The Firs at providing first class care to its residents.

The staff are also supportive to the family as well as the resident.

This Nursing Home smells good and feels good from the moment you enter the front door. The staff are very busy but never fail to smile and say hello. They know me and they know my aunt well and understand her needs. I can tell that my aunt is comfortable with the staff from Manager to cleaner by the rapport she has with them. I have visited many nursing homes and usually, they are cold and efficient. The Firs Nursing Home is warm welcoming and efficient.

I would highly recommend it to those needing this level of nursing support.