
I have had nothing but a great experience of my time here and will take a lot of good memoriesKevin H(Respite Resident/Service User)



I have had nothing but a great experience of my time here and will take a lot of good memoriesKevin H(Respite Resident/Service User)



Situated in Newton Heath, three miles outside Manchester, Averill House is a purpose-built care home providing personalised dementia care.
The friendly care home has a large landscaped garden and delightful sensory area, which is very popular with residents and relatives. There are also many options for residents to keep busy at Averill House including a cinema, hair salon, café, library service and nail bar.
Averill House care home boasts a selection...
Care Provided by Averill House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Averill House Care Home for full pricing details and T&Cs.
Contact Averill House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Clare Stott (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2017
Room Information
- Single Rooms (48)
Averill House Care Home Reviews (57)
Averill House Care Home has a Review Score of 9.4 (9.435) out of 10, based on 14 reviews in the last 2 years.
Over all time Averill House Care Home has 57 reviews.
I would like to say a huge thankyou to Clare and her team for the care given to my Dad. Security entering the home is excellent, regarding entry and signing in doesn't give away what the names of residents are? Since being in Averill house my Dad has been out in his wheelchair, ate meals in the lounge, watched Tennis in the lounge and been involved in the homes fantastic activities. The staff keep us updated on any health matters and I am very happy my Dads finally got a new lease of life x
Thank you Tracy for your wholesome comments, we at Averill are pleased and thankful and we remain committed to supporting and caring for all our lovely residents and their relatives.
All staff are caring, proffessional and friendly in all areas from house keeping, carers, nursing and management. There is a welcoming atmosphere on the nursing floor. Due to refurbishment and staff change activities have been interrupted but with a new Well-Being co-ordinator more activities have occurred. I cannot thank all the staff enough for the care and support they have provided for my husband and myself as well. Thank you Averill House staff.
Thank you R.A! Your kind compliments are greatly appreciated and will be shared with staff. #TeamAverill
Staff very good. Service very good.
Pleasant and helpful staff. Lots of updating work being carried out which is good. I have visited quite a few homes and this is very good.
Thank you so much Peter. for your kind words, we at Averill House are grateful for you support.
I am confident Pat is kept safe, and his care needs are met.
I am so very pleased with the way John has been looked after; he is clean and very well fed. He is my life, and I am very happy to see John here; he is smiling all the time. The staff do a great job.
Very happy with the care my grandad is receiving. He is always dressed nice and clean every day. His room is always spotlessly clean. The entertainment is very good for the residents. All staff are nice and polite and always make us feel at ease with my grandad's care. They always stop for a chat with us and keep us updated on everything.
My grandma has been in Averill House for 2 years or over. She has settled in and loves her bedroom. She loves her carers whom I feel she has a good relationship with. The deputy manager and her staff take very good care of her; she is well looked after, and what I like is that nothing is too much trouble if we need support. My grandma has a history with pneumonia and both my mum and I know that the deputy manager and team are on it straight away.
My brother has been a resident at Averill House care for the past few months. He was brought here from hospital. When he arrived at April House Care, he wasn't speaking, walking or eating. The difference with him now is amazing. He's doing really well. This is due to staff looking after him. Including nurses, carers, managers, even cleaning and kitchen staff. They go the extra mile, very welcoming and understanding. Excellent.
Came at VE Day, residents all sat outside with a singer, was a lovely day.
My mum has been a resident here at Averill House for 2 years. She is so settled and she is looking a million dollars at the moment. I visit most days and she always seems comfortable. Her bedroom always looks lovely, her clothes are immaculate. She enjoys the food also. The staff always greet me with a smile. The deputy manager is excellent, as are the seniors and the carers. All in all I'm very happy how she is cared for so thank you.
The home was comfortable and modern and the rooms were clean and pleasant.
I found the staff very friendly and very approachable concerning my wife's care.
The food was good and the puddings were exceptional! Even though my wife was only here for a couple of months I feel she received excellent care and service.
I visit multiple times a week to see my grandmother and have done so for several months. I was frightened of my grandmother's placement originally on short notice but I've come to find that Averill House is very pleasant. The staff are all brilliant and friendly. It is clear that there is a genuine level of care and consideration put into this home by the members of staff. From the moment I walk into the door, I see staff helping residents and interacting. It's heartwarming to see. They interact with visitors just as well. It is clean and tidy and nothing is too much trouble for them if you have a concern or request. Recently a manager has also come who has been absolutely brilliant from the start. So welcoming and friendly that I felt it deserved recognition. I want to thank all staff for all that they do on a daily basis for these residents. It has made me feel so much better for my grandmother and I am able to relax with confidence when I am not around. We want to stay!
The staff are always very approachable and very pleasant with our Dad and family members. Always plenty of food choices.
Love being here.
Love the staff - love you all.
First visit to the home yesterday to see our brother and was delighted to see how happy and well he is doing since arriving here. The staff we met are amazing and kind not just to my brother but to all the residents. One staff member was so kind and helpful to my brother and both myself and my sister.
The care provided by the team at Averill House Care Home is outstanding. They create a fun and compassionate environment in what can sometimes be very challenging circumstances. I, and my family, are so grateful to them all for the kind care that has been provided for my mum. Thank you.
They rescued us in our hour of need, and have given my dad a clean, safe and
caring environment in which to live.
Thank you from the bottom of my heart.
My dear mother was a resident there during which time the standard of care was very poor. The treatment my mother received by the nursing staff was questionable and very dangerous. She administered drugs when it was absolutely not needed. I was attacked by a long-term mental health resident and had to defend myself, after which I was told that this is the way things are there and to remove my mother if I did not comply and accept it. My mother was left alone for long periods of time unattended many times. I had visited to find my mother dangerously falling out of bed, left in her own excrement for long periods of time, lack of encouragement to eat and drink. No support from management to nursing staff on down for family members. Truth of attacks I suffered had been falsified and lies told to cover their own backs. My mother being denied the proper care and treatment she deserved whilst being there. This led to my mother being admitted to the hospital because of it.
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry your experience of the home has not been positive. We take our medication management responsibilities very seriously and medications are only administered in line with the...
My husband was a resident here for a year. The team treated him with kindness and respect. They delivered excellent care throughout his time at Averil House Care Home. He was always clean and tidy and well fed. He told me how kind the staff were to him and as a family, we appreciate all the support they have not only for my husband but for us as well. Thank you to all the team for your love and respect.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 August 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 05 Mar 2026
Averill House Care Home on Averill Street in Newton Heath, Manchester, is inviting the local community to help combat loneliness in later life through an exciting new initiative: Pen Pals...
- 17 Feb 2026
Averill House Care Home in Newton Heath, Manchester, is inviting communities across the country to take part in a heart-warming Valentine’s Day initiative aimed at spreading kindness and connection to...
- 03 Dec 2025
HC-One’s Averill House Care Home in Newton Heath, Manchester, is delighted to announce a warm and welcoming Cheese and Wine Evening taking place on Tuesday 9th December from 6:00pm to...
There are no upcoming events for Averill House Care Home.
Accreditations
There are no accreditations posted yet for Averill House Care Home.
Meet the Team (1)

'My approach to care is person-centred, with a holistic view of that person in mind, and I am ambitious and dedicated towards achieving the best possible outcomes.”
As a dedicated healthcare professional, Clare has gained a wealth of experience in providing care and support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.
Having worked in the care sector for many years, Clare closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Clare remarked:
“I have a passion to make a difference and to enhance the quality of life for all our residents, and I get a great deal of satisfaction when I see residents living their best lives, happy and content.”
Outside of work, Clare is very family orientated and has a love of animals and nature
If you would like to find out more about Averill House, Clare would be delighted to have an informal discussion with you to answer any questions and provide further information.
Frequently Asked Questions about Averill House Care Home
What types of Care is Averill House Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Averill House Care Home have?
There are 48 Single Rooms.
What are the Facilities & Services at Averill House Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Averill House Care Home to the centre of Manchester?
3.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Averill House Care Home to verify any information. View our terms and conditions. Averill House Care Home has an Enhanced Service -more info.