Averill House Care Home

Staff are good at communication, during visits and by phone. Regular monthly calls for updates. Inform me of any health issues/falls etc. They make an effort to interact with my relative and offer him kindness.

I would like to say a huge thankyou to Clare and her team for the care given to my Dad. Security entering the home is excellent, regarding entry and signing in doesn't give away what the names of residents are? Since being in Averill house my Dad has been out in his wheelchair, ate meals in the lounge, watched Tennis in the lounge and been involved in the homes fantastic activities. The staff keep us updated on any health matters and I am very happy my Dads finally got a new lease of life x

All staff are caring, proffessional and friendly in all areas from house keeping, carers, nursing and management. There is a welcoming atmosphere on the nursing floor. Due to refurbishment and staff change activities have been interrupted but with a new Well-Being co-ordinator more activities have occurred. I cannot thank all the staff enough for the care and support they have provided for my husband and myself as well. Thank you Averill House staff.

Staff very good. Service very good.

Pleasant and helpful staff. Lots of updating work being carried out which is good. I have visited quite a few homes and this is very good.

I am confident Pat is kept safe, and his care needs are met.

I am so very pleased with the way John has been looked after; he is clean and very well fed. He is my life, and I am very happy to see John here; he is smiling all the time. The staff do a great job.

Very happy with the care my grandad is receiving. He is always dressed nice and clean every day. His room is always spotlessly clean. The entertainment is very good for the residents. All staff are nice and polite and always make us feel at ease with my grandad's care. They always stop for a chat with us and keep us updated on everything.

My grandma has been in Averill House for 2 years or over. She has settled in and loves her bedroom. She loves her carers whom I feel she has a good relationship with. The deputy manager and her staff take very good care of her; she is well looked after, and what I like is that nothing is too much trouble if we need support. My grandma has a history with pneumonia and both my mum and I know that the deputy manager and team are on it straight away.

My brother has been a resident at Averill House care for the past few months. He was brought here from hospital. When he arrived at April House Care, he wasn't speaking, walking or eating. The difference with him now is amazing. He's doing really well. This is due to staff looking after him. Including nurses, carers, managers, even cleaning and kitchen staff. They go the extra mile, very welcoming and understanding. Excellent.

Came at VE Day, residents all sat outside with a singer, was a lovely day.

My mum has been a resident here at Averill House for 2 years. She is so settled and she is looking a million dollars at the moment. I visit most days and she always seems comfortable. Her bedroom always looks lovely, her clothes are immaculate. She enjoys the food also. The staff always greet me with a smile. The deputy manager is excellent, as are the seniors and the carers. All in all I'm very happy how she is cared for so thank you.

The food was good and the puddings were exceptional! Even though my wife was only here for a couple of months I feel she received excellent care and service.

I visit multiple times a week to see my grandmother and have done so for several months. I was frightened of my grandmother's placement originally on short notice but I've come to find that Averill House is very pleasant. The staff are all brilliant and friendly. It is clear that there is a genuine level of care and consideration put into this home by the members of staff. From the moment I walk into the door, I see staff helping residents and interacting. It's heartwarming to see. They interact with visitors just as well. It is clean and tidy and nothing is too much trouble for them if you have a concern or request. Recently a manager has also come who has been absolutely brilliant from the start. So welcoming and friendly that I felt it deserved recognition. I want to thank all staff for all that they do on a daily basis for these residents. It has made me feel so much better for my grandmother and I am able to relax with confidence when I am not around. We want to stay!

The staff are always very approachable and very pleasant with our Dad and family members. Always plenty of food choices.

Love the staff - love you all.

First visit to the home yesterday to see our brother and was delighted to see how happy and well he is doing since arriving here. The staff we met are amazing and kind not just to my brother but to all the residents. One staff member was so kind and helpful to my brother and both myself and my sister.

The care provided by the team at Averill House Care Home is outstanding. They create a fun and compassionate environment in what can sometimes be very challenging circumstances. I, and my family, are so grateful to them all for the kind care that has been provided for my mum. Thank you.

Thank you from the bottom of my heart.

My dear mother was a resident there during which time the standard of care was very poor. The treatment my mother received by the nursing staff was questionable and very dangerous. She administered drugs when it was absolutely not needed. I was attacked by a long-term mental health resident and had to defend myself, after which I was told that this is the way things are there and to remove my mother if I did not comply and accept it. My mother was left alone for long periods of time unattended many times. I had visited to find my mother dangerously falling out of bed, left in her own excrement for long periods of time, lack of encouragement to eat and drink. No support from management to nursing staff on down for family members. Truth of attacks I suffered had been falsified and lies told to cover their own backs. My mother being denied the proper care and treatment she deserved whilst being there. This led to my mother being admitted to the hospital because of it.