Averill House Care Home

Averill Street, Newton Heath, Manchester M40 1PF
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9.6 51 Reviews
  • Averill House Care Home, Manchester
Situated in Newton Heath, three miles outside Manchester, Averill House is a purpose-built care home providing personalised dementia care.

The friendly care home has a large landscaped garden and delightful sensory area, which is very popular with residents and relatives. There are also many options for residents to keep busy at Averill House including a cinema, hair salon, café, library service and nail bar.

Averill House care home boasts a selection of specially designed dining areas that provide the perfect space to share meals with other residents, or family and friends. The catering team prides itself on ensuring that each meal is enjoyable for every resident and visitor to the home.

The care team at Averill House take the time to learn about each resident’s individual hobbies and interests, encouraging residents to lead an active and fulfilling life, whatever that means to them.

In addition to the range of activities available, the team also encourage residents to take an active role in the Newton Heath community, from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into life at Newton Heath. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at Averill House to deliver the kindest possible care to all residents, and would love to welcome you to the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1022
  • Self-Funded Nursing Dementia Care: from £1255
  • RESPITE Self-Funded Residential Dementia Care: from £1125
  • RESPITE Self-Funded Nursing Dementia Care: from £1380

These prices are only a guideline, please contact Averill House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Clare Stott (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (48)

Averill House Care Home Reviews (51)

9.6

Averill House Care Home has a Review Score of 9.6 (9.571) out of 10, based on 9 reviews in the last 2 years.
Over all time Averill House Care Home has 51 reviews.

Overall Experience
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Date Published
  • 51
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Reviewer Connection to Averill House Care Home
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Total of 51, showing 21-40
Review from C R (Next of Kin) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our Aunt has much improved since transferring to Averill House after a hospital stay. Her medical conditions are much better managed and her engagement and energy levels are much better. We are pleased that she now has a permanent place.
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Review from Morgan E (Regular Volunteer) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Jodie yates Hess of activities honestly makes this care home a staple !! She is a credit to hc one with her hard work dedication I have volunteered for Jodie and as my partner ! I donated at the Christmas party and she was always busy working making the home look and feel amazing ! She’s always active
locally in failsworth and honestly deserves more credit where it’s due ????????
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Review from Kathleen W (Friend of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend was a resident at Averill House Care Home. Unfortunately, she passed away during the pandemic, due to complications with Parkinson’s Disease. She was cared for and comfortable and was grateful for the social and creative activities.
Along with this, I was a volunteer at a local food bank
during the covid period and know how hard the staff worked throughout this difficult time. Abiding by all the restrictions and many staff themselves succumbing to covid, made life stressful for all concerned. Yet they gave their time and energy to keep morale up and to continue caring for their clients.
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Review from Andrew L (Son of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad was admitted to Averill House for 6 week period of assessment. Because of Covid restrictions, I didn't ever go inside, but any questions or concerns were handled immediately and professionally. The staff could always tell me how he was and how he was doing when we telephoned. It was my first experience
of a care home and I was happy with the home and overall I would say the experience for dad was a positive one.
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Review from Chris R (Next of Kin) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and helpful. Warmth towards my relative is clear. Difficult to make frequent appointments due to lack of space/slots but good consistent service on each visit. My relative has improved since arriving so responding well to care.
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Review from K B (Sister of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Any boxes left blank I can't comment on as we have only been in the designated visitor's room which is very clean. Don't have knowledge of costs. Don't know about food or drink or activities.
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Review from J S (Daughter of Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has only been here a short time but the care and the staff are lovely. Nothing seems to be too much trouble and any questions always answered. The family are really pleased with her care. Sorry I didn't check all the boxes as with Covid we have been unable to see rooms etc.
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Review from Marion L (Daughter of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer sitting with my mother and I was very polite and helpful, and also, the manager was very helpful in explaining how things worked in the care home.
A very pleasant visit.
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Review from S M (Wife of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Good communication from manager and staff. Residents are loved and well cared for by staff, and they should be rewarded better for all they do, not just at this difficult times.
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Review from Debby C (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident since 2011. The staff are very welcoming, supportive and hard-working. My mum has Vascular Dementia and Alzheimer's and has declined over the years. The staff have looked after my mum above and beyond and have been very supportive of our family throughout the various stages.
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Review from Brian F (Husband of Resident) published on 1 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is well kept. All staff are very caring and helpful. I could not wish for better care for my wife. I would recommend this Care Home most certainly. Thank you Averill House.
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Review from Russell (Son of Resident) published on 12 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was diagnosed with onset dementia, and from day one all of the team at Averill House made my mum feel really welcome and at home. She was obviously very distressed to start with but was comforted and constantly reassured that everything would be okay. She soon settled in and enjoyed her stay
there. Thanks to everyone, but a very special mention to one member of staff in particular who went out of her way to look after my mum, and she certainly filled the gap between family visits. I would not hesitate to recommend Averill House to anyone.
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Review from Michelle C (Granddaughter of Resident) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Averill house has kept us informed of the information surrounding COVID 19 and its effect on the home. They have implemented all the necessary measures to ensure that the residents are safe during this worrying time. Although we cannot visit we have been to the window and are looking forward to being
able to visit again. We have no issues in the care they are providing and have peace of mind that our relative is well cared for. The staff have organised Skype calls for us and have regularly planned activities. We had also been invited to be involved in a discussion of the care plans for our relative.
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Review from Edward D (Husband of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am satisfied with home if I do have any problems I will discuss it with the manager. All the staff at the home are kind and helpful and treat visitors in a friendly way. Always. I must add a special word for the carers who do this difficult job of looking after people with dementia with love, care
and consideration.
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Review from V D (Sister of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been very happy here for the last few months, always clean and well looked after. We have decided to move him closer to family. So we can visit him more. We feel he will get more quality of time living near all his family.
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Review from A J (Son of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think more staff are needed over the weekends. I've seen on numerous occasions staff are fully stretched. Staff are very polite, there are a lot of residents who need assistance. Staff communicate well with each other and prioritise what job needs to be done first.
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Review from Denise K (Daughter of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum went into Averill House in November. The room is lovely, freshly painted. She has a lovely view from her bedroom window, looking onto the garden.
The staff seem very caring. They spend time with my mum to make sure she is not feeling lonely or scared. If I ask the staff anything they are always
very helpful.
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Review from Victoria R (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I regularly attend the home to visit my mother. I always find the staff friendly and helpful and very caring towards the residents. I have recommended the home to friends and wouldn't hesitate to promote the excellent worth of the staff.
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Review from Leonard D (Son of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always clean and tidy. Staff really care about the residents.
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Review from Nichola C (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are lovely and do everything they can for my Dad. Their respect, humour and interaction are wonderful.
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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Averill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.733 for Averill House Care Home is calculated as follows: ( (78 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.733
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.838 Points relating to the number of positive Reviews for Averill House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 9 Positive Reviews ÷ 9.6 = 0.938
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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