Averill House Care Home

My husband was a resident here for a year. The team treated him with kindness and respect. They delivered excellent care throughout his time at Averil House Care Home. He was always clean and tidy and well fed. He told me how kind the staff were to him and as a family, we appreciate all the support they have not only for my husband but for us as well. Thank you to all the team for your love and respect.

My family and I are very grateful to the staff, for how they cared for our parents in such a professional and caring manner.

When I visited over Covid to see Mum there was a staff member present throughout. Felt like the visit was being assessed throughout.

I have had nothing but a great experience of my time here and will take a lot of good memories of my time here. The staff are great and will do anything to make you happy, plus they are very friendly and easy to talk to. The rooms are clean and warm.

Clean, staff are generally nice although I get Mum new clothes and the next visit she's wearing clothes that aren't hers.

Staff always very friendly and helpful whenever I have visited my auntie. She is happy and well cared for at Averill House. The staff always inform me of what she has been doing or what she needs. They do an amazing job. I am very grateful to them all.

Great home, lovely staff. They are very helpful and have a great relationship with my grandma.

Our Aunt has much improved since transferring to Averill House after a hospital stay. Her medical conditions are much better managed and her engagement and energy levels are much better. We are pleased that she now has a permanent place.

Jodie yates Hess of activities honestly makes this care home a staple !! She is a credit to hc one with her hard work dedication I have volunteered for Jodie and as my partner ! I donated at the Christmas party and she was always busy working making the home look and feel amazing ! She’s always active locally in failsworth and honestly deserves more credit where it’s due ????????

Along with this, I was a volunteer at a local food bank during the covid period and know how hard the staff worked throughout this difficult time. Abiding by all the restrictions and many staff themselves succumbing to covid, made life stressful for all concerned. Yet they gave their time and energy to keep morale up and to continue caring for their clients.

Dad was admitted to Averill House for 6 week period of assessment. Because of Covid restrictions, I didn't ever go inside, but any questions or concerns were handled immediately and professionally. The staff could always tell me how he was and how he was doing when we telephoned. It was my first experience of a care home and I was happy with the home and overall I would say the experience for dad was a positive one.

The staff are always friendly and helpful. Warmth towards my relative is clear. Difficult to make frequent appointments due to lack of space/slots but good consistent service on each visit. My relative has improved since arriving so responding well to care.

Any boxes left blank I can't comment on as we have only been in the designated visitor's room which is very clean. Don't have knowledge of costs. Don't know about food or drink or activities.

Mum has only been here a short time but the care and the staff are lovely. Nothing seems to be too much trouble and any questions always answered. The family are really pleased with her care. Sorry I didn't check all the boxes as with Covid we have been unable to see rooms etc.

A very pleasant visit.

Good communication from manager and staff. Residents are loved and well cared for by staff, and they should be rewarded better for all they do, not just at this difficult times.

My mum has been a resident since 2011. The staff are very welcoming, supportive and hard-working. My mum has Vascular Dementia and Alzheimer's and has declined over the years. The staff have looked after my mum above and beyond and have been very supportive of our family throughout the various stages.

The home is well kept. All staff are very caring and helpful. I could not wish for better care for my wife. I would recommend this Care Home most certainly. Thank you Averill House.

My mother was diagnosed with onset dementia, and from day one all of the team at Averill House made my mum feel really welcome and at home. She was obviously very distressed to start with but was comforted and constantly reassured that everything would be okay. She soon settled in and enjoyed her stay there. Thanks to everyone, but a very special mention to one member of staff in particular who went out of her way to look after my mum, and she certainly filled the gap between family visits. I would not hesitate to recommend Averill House to anyone.

Averill house has kept us informed of the information surrounding COVID 19 and its effect on the home. They have implemented all the necessary measures to ensure that the residents are safe during this worrying time. Although we cannot visit we have been to the window and are looking forward to being able to visit again. We have no issues in the care they are providing and have peace of mind that our relative is well cared for. The staff have organised Skype calls for us and have regularly planned activities. We had also been invited to be involved in a discussion of the care plans for our relative.