
I have had nothing but a great experience of my time here and will take a lot of good memoriesKevin H(Respite Resident/Service User)



I have had nothing but a great experience of my time here and will take a lot of good memoriesKevin H(Respite Resident/Service User)



Situated in Newton Heath, three miles outside Manchester, Averill House is a purpose-built care home providing personalised dementia care.
The friendly care home has a large landscaped garden and delightful sensory area, which is very popular with residents and relatives. There are also many options for residents to keep busy at Averill House including a cinema, hair salon, café, library service and nail bar.
Averill House care home boasts a selection...
Care Provided by Averill House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Averill House Care Home for full pricing details and T&Cs.
Contact Averill House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Clare Stott (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2017
Room Information
- Single Rooms (48)
Averill House Care Home Reviews (57)
Averill House Care Home has a Review Score of 9.4 (9.435) out of 10, based on 14 reviews in the last 2 years.
Over all time Averill House Care Home has 57 reviews.
My family and I are very grateful to the staff, for how they cared for our parents in such a professional and caring manner.
They couldn’t even transfer a SIM card from one phone to another. I had to go and change the SIM card myself five days later during Covid.
I have found a letter from when my mum was discharged from hospital to Averill House stating what medications Mum was on. They failed to give the medication to Mum.
When I visited over Covid to see Mum there was a staff member present throughout. Felt like the visit was being assessed throughout.
Thank you for your review, we value all feedback as this helps us to improve our service where required. We apologise you have had cause to raise concern about your Mother’s stay with us. Regarding the sim card issue, a member of staff verbally advised of the difficulty we experienced in replacing...
I have had nothing but a great experience of my time here and will take a lot of good memories of my time here. The staff are great and will do anything to make you happy, plus they are very friendly and easy to talk to. The rooms are clean and warm.
Clean, staff are generally nice although I get Mum new clothes and the next visit she's wearing clothes that aren't hers.
Thank you for your review, we value all feedback as this helps us to improve our service where required. I hope you will accept our sincere apology that on the occasional visit you have attended, your Mother has been wearing another person’s clothing. We have conducted a robust wardrobe check for...
Staff always very friendly and helpful whenever I have visited my auntie. She is happy and well cared for at Averill House. The staff always inform me of what she has been doing or what she needs. They do an amazing job. I am very grateful to them all.
Great home, lovely staff. They are very helpful and have a great relationship with my grandma.
Our Aunt has much improved since transferring to Averill House after a hospital stay. Her medical conditions are much better managed and her engagement and energy levels are much better. We are pleased that she now has a permanent place.
Jodie yates Hess of activities honestly makes this care home a staple !! She is a credit to hc one with her hard work dedication I have volunteered for Jodie and as my partner ! I donated at the Christmas party and she was always busy working making the home look and feel amazing ! She’s always active locally in failsworth and honestly deserves more credit where it’s due ????????
Along with this, I was a volunteer at a local food bank during the covid period and know how hard the staff worked throughout this difficult time. Abiding by all the restrictions and many staff themselves succumbing to covid, made life stressful for all concerned. Yet they gave their time and energy to keep morale up and to continue caring for their clients.
Dad was admitted to Averill House for 6 week period of assessment. Because of Covid restrictions, I didn't ever go inside, but any questions or concerns were handled immediately and professionally. The staff could always tell me how he was and how he was doing when we telephoned. It was my first experience of a care home and I was happy with the home and overall I would say the experience for dad was a positive one.
The staff are always friendly and helpful. Warmth towards my relative is clear. Difficult to make frequent appointments due to lack of space/slots but good consistent service on each visit. My relative has improved since arriving so responding well to care.
Any boxes left blank I can't comment on as we have only been in the designated visitor's room which is very clean. Don't have knowledge of costs. Don't know about food or drink or activities.
Mum has only been here a short time but the care and the staff are lovely. Nothing seems to be too much trouble and any questions always answered. The family are really pleased with her care. Sorry I didn't check all the boxes as with Covid we have been unable to see rooms etc.
A very pleasant visit.
Good communication from manager and staff. Residents are loved and well cared for by staff, and they should be rewarded better for all they do, not just at this difficult times.
My mum has been a resident since 2011. The staff are very welcoming, supportive and hard-working. My mum has Vascular Dementia and Alzheimer's and has declined over the years. The staff have looked after my mum above and beyond and have been very supportive of our family throughout the various stages.
The home is well kept. All staff are very caring and helpful. I could not wish for better care for my wife. I would recommend this Care Home most certainly. Thank you Averill House.
My mother was diagnosed with onset dementia, and from day one all of the team at Averill House made my mum feel really welcome and at home. She was obviously very distressed to start with but was comforted and constantly reassured that everything would be okay. She soon settled in and enjoyed her stay there. Thanks to everyone, but a very special mention to one member of staff in particular who went out of her way to look after my mum, and she certainly filled the gap between family visits. I would not hesitate to recommend Averill House to anyone.
Averill house has kept us informed of the information surrounding COVID 19 and its effect on the home. They have implemented all the necessary measures to ensure that the residents are safe during this worrying time. Although we cannot visit we have been to the window and are looking forward to being able to visit again. We have no issues in the care they are providing and have peace of mind that our relative is well cared for. The staff have organised Skype calls for us and have regularly planned activities. We had also been invited to be involved in a discussion of the care plans for our relative.
I am satisfied with home if I do have any problems I will discuss it with the manager. All the staff at the home are kind and helpful and treat visitors in a friendly way. Always. I must add a special word for the carers who do this difficult job of looking after people with dementia with love, care and consideration.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 August 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 05 Mar 2026
Averill House Care Home on Averill Street in Newton Heath, Manchester, is inviting the local community to help combat loneliness in later life through an exciting new initiative: Pen Pals...
- 17 Feb 2026
Averill House Care Home in Newton Heath, Manchester, is inviting communities across the country to take part in a heart-warming Valentine’s Day initiative aimed at spreading kindness and connection to...
- 03 Dec 2025
HC-One’s Averill House Care Home in Newton Heath, Manchester, is delighted to announce a warm and welcoming Cheese and Wine Evening taking place on Tuesday 9th December from 6:00pm to...
There are no upcoming events for Averill House Care Home.
Accreditations
There are no accreditations posted yet for Averill House Care Home.
Meet the Team (1)

'My approach to care is person-centred, with a holistic view of that person in mind, and I am ambitious and dedicated towards achieving the best possible outcomes.”
As a dedicated healthcare professional, Clare has gained a wealth of experience in providing care and support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.
Having worked in the care sector for many years, Clare closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Clare remarked:
“I have a passion to make a difference and to enhance the quality of life for all our residents, and I get a great deal of satisfaction when I see residents living their best lives, happy and content.”
Outside of work, Clare is very family orientated and has a love of animals and nature
If you would like to find out more about Averill House, Clare would be delighted to have an informal discussion with you to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Averill House Care Home to verify any information. View our terms and conditions. Averill House Care Home has an Enhanced Service -more info.