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Averill House Care Home

Averill Street, Newton Heath, Manchester, Greater Manchester M40 1PF
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I have had nothing but a great experience of my time here and will take a lot of good memoriesKevin H(Respite Resident/Service User)
Averill House Care Home, Manchester
Averill House Care Home, Manchester
Averill House Care Home, Manchester

Situated in Newton Heath, three miles outside Manchester, Averill House is a purpose-built care home providing personalised dementia care.

The friendly care home has a large landscaped garden and delightful sensory area, which is very popular with residents and relatives. There are also many options for residents to keep busy at Averill House including a cinema, hair salon, café, library service and nail bar.

Averill House care home boasts a selection...  

Care Provided by Averill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,089From £1,198
Nursing Dementia CareFrom £1,320From £1,453

Contact Averill House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Clare Stott (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (48)

Averill House Care Home Reviews (57)

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9.4

Averill House Care Home has a Review Score of 9.4 (9.435) out of 10, based on 14 reviews in the last 2 years. Over all time Averill House Care Home has 57 reviews.

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Showing 57 reviews matching selected criteria
Review from Karen C (Daughter of Resident) published on 8 June 2022 Submitted via Website
Overall Experience
The standard of care that my later mother received during her eight years stay at Averril house was outstanding, Not only did the staff care and support my mother they also, supported my father during his frequent visits to the care home.

My family and I are very grateful to the staff, for how they cared for our parents in such a professional and caring manner.

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Review from J O (Son of Resident) published on 23 March 2022 Submitted via Website
Overall Experience
Very poor communication over the phone during Covid.
They couldn’t even transfer a SIM card from one phone to another. I had to go and change the SIM card myself five days later during Covid.
I have found a letter from when my mum was discharged from hospital to Averill House stating what medications Mum was on. They failed to give the medication to Mum.

When I visited over Covid to see Mum there was a staff member present throughout. Felt like the visit was being assessed throughout.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Averill House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We apologise you have had cause to raise concern about your Mother’s stay with us. Regarding the sim card issue, a member of staff verbally advised of the difficulty we experienced in replacing...  

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Review from Kevin H (Respite Resident) published on 7 December 2021 Submitted via Website
Overall Experience

I have had nothing but a great experience of my time here and will take a lot of good memories of my time here. The staff are great and will do anything to make you happy, plus they are very friendly and easy to talk to. The rooms are clean and warm.

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Review from K D (Daughter of Resident) published on 15 September 2021 Submitted via Postal Card
Overall Experience

Clean, staff are generally nice although I get Mum new clothes and the next visit she's wearing clothes that aren't hers.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Averill House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. I hope you will accept our sincere apology that on the occasional visit you have attended, your Mother has been wearing another person’s clothing. We have conducted a robust wardrobe check for...  

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Review from Tracy P (Niece of Resident) published on 1 September 2021 Submitted via Postal Card
Overall Experience

Staff always very friendly and helpful whenever I have visited my auntie. She is happy and well cared for at Averill House. The staff always inform me of what she has been doing or what she needs. They do an amazing job. I am very grateful to them all.

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Review from C M (Granddaughter of Resident) published on 29 June 2021 Submitted via Postal Card
Overall Experience

Great home, lovely staff. They are very helpful and have a great relationship with my grandma.

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Review from C R (Next of Kin) published on 28 June 2021 Submitted via Postal Card
Overall Experience

Our Aunt has much improved since transferring to Averill House after a hospital stay. Her medical conditions are much better managed and her engagement and energy levels are much better. We are pleased that she now has a permanent place.

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Review from Morgan E (Regular Volunteer) published on 28 June 2021 Submitted via Website
Overall Experience

Jodie yates Hess of activities honestly makes this care home a staple !! She is a credit to hc one with her hard work dedication I have volunteered for Jodie and as my partner ! I donated at the Christmas party and she was always busy working making the home look and feel amazing ! She’s always active locally in failsworth and honestly deserves more credit where it’s due ????????

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Review from Kathleen W (Friend of Resident) published on 25 June 2021 Submitted via Website
Overall Experience
My friend was a resident at Averill House Care Home. Unfortunately, she passed away during the pandemic, due to complications with Parkinson’s Disease. She was cared for and comfortable and was grateful for the social and creative activities.

Along with this, I was a volunteer at a local food bank during the covid period and know how hard the staff worked throughout this difficult time. Abiding by all the restrictions and many staff themselves succumbing to covid, made life stressful for all concerned. Yet they gave their time and energy to keep morale up and to continue caring for their clients.

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Review from Andrew L (Son of Resident) published on 23 June 2021 Submitted via Website
Overall Experience

Dad was admitted to Averill House for 6 week period of assessment. Because of Covid restrictions, I didn't ever go inside, but any questions or concerns were handled immediately and professionally. The staff could always tell me how he was and how he was doing when we telephoned. It was my first experience of a care home and I was happy with the home and overall I would say the experience for dad was a positive one.

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Review from Chris R (Next of Kin) published on 18 June 2021 Submitted via Postal Card
Overall Experience

The staff are always friendly and helpful. Warmth towards my relative is clear. Difficult to make frequent appointments due to lack of space/slots but good consistent service on each visit. My relative has improved since arriving so responding well to care.

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Review from K B (Sister of Resident) published on 18 June 2021 Submitted via Postal Card
Overall Experience

Any boxes left blank I can't comment on as we have only been in the designated visitor's room which is very clean. Don't have knowledge of costs. Don't know about food or drink or activities.

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Review from J S (Daughter of Resident) published on 17 May 2021 Submitted via Postal Card
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Mum has only been here a short time but the care and the staff are lovely. Nothing seems to be too much trouble and any questions always answered. The family are really pleased with her care. Sorry I didn't check all the boxes as with Covid we have been unable to see rooms etc.

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Review from Marion L (Daughter of Resident) published on 4 May 2021 Submitted via Postal Card
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The carer sitting with my mother and I was very polite and helpful, and also, the manager was very helpful in explaining how things worked in the care home.

A very pleasant visit.

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Review from S M (Wife of Resident) published on 4 May 2021 Submitted via Postal Card
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Good communication from manager and staff. Residents are loved and well cared for by staff, and they should be rewarded better for all they do, not just at this difficult times.

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Review from Debby C (Daughter of Resident) published on 23 March 2021 Submitted via Website
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My mum has been a resident since 2011. The staff are very welcoming, supportive and hard-working. My mum has Vascular Dementia and Alzheimer's and has declined over the years. The staff have looked after my mum above and beyond and have been very supportive of our family throughout the various stages.

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Review from Brian F (Husband of Resident) published on 1 March 2021 Submitted via Website
Overall Experience

The home is well kept. All staff are very caring and helpful. I could not wish for better care for my wife. I would recommend this Care Home most certainly. Thank you Averill House.

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Review from Russell (Son of Resident) published on 12 February 2021 Submitted via Website
Overall Experience

My mother was diagnosed with onset dementia, and from day one all of the team at Averill House made my mum feel really welcome and at home. She was obviously very distressed to start with but was comforted and constantly reassured that everything would be okay. She soon settled in and enjoyed her stay there. Thanks to everyone, but a very special mention to one member of staff in particular who went out of her way to look after my mum, and she certainly filled the gap between family visits. I would not hesitate to recommend Averill House to anyone.

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Review from Michelle C (Granddaughter of Resident) published on 5 October 2020 Submitted via Website
Overall Experience

Averill house has kept us informed of the information surrounding COVID 19 and its effect on the home. They have implemented all the necessary measures to ensure that the residents are safe during this worrying time. Although we cannot visit we have been to the window and are looking forward to being able to visit again. We have no issues in the care they are providing and have peace of mind that our relative is well cared for. The staff have organised Skype calls for us and have regularly planned activities. We had also been invited to be involved in a discussion of the care plans for our relative.

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Review from Edward D (Husband of Resident) published on 12 July 2019 Submitted via Postal Card
Overall Experience

I am satisfied with home if I do have any problems I will discuss it with the manager. All the staff at the home are kind and helpful and treat visitors in a friendly way. Always. I must add a special word for the carers who do this difficult job of looking after people with dementia with love, care and consideration.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 August 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (0)

News
  • 05 Mar 2026

    Averill House Care Home on Averill Street in Newton Heath, Manchester, is inviting the local community to help combat loneliness in later life through an exciting new initiative: Pen Pals...

  • 17 Feb 2026

    Averill House Care Home in Newton Heath, Manchester, is inviting communities across the country to take part in a heart-warming Valentine’s Day initiative aimed at spreading kindness and connection to...

  • 03 Dec 2025

    HC-One’s Averill House Care Home in Newton Heath, Manchester, is delighted to announce a warm and welcoming Cheese and Wine Evening taking place on Tuesday 9th December from 6:00pm to...

Upcoming Events

There are no upcoming events for Averill House Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Averill House Care Home.

Meet the Team (1)

Clare Stott
Clare StottJob Title:Home Manager
What does ‘kindness’ mean to you?

'My approach to care is person-centred, with a holistic view of that person in mind, and I am ambitious and dedicated towards achieving the best possible outcomes.”

As a dedicated healthcare professional, Clare has gained a wealth of experience in providing care and support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.

Having worked in the care sector for many years, Clare closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Clare remarked:

“I have a passion to make a difference and to enhance the quality of life for all our residents, and I get a great deal of satisfaction when I see residents living their best lives, happy and content.”

Outside of work, Clare is very family orientated and has a love of animals and nature

If you would like to find out more about Averill House, Clare would be delighted to have an informal discussion with you to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Averill House Care Home to verify any information. View our terms and conditions. Averill House Care Home has an Enhanced Service -more info.