65 Cavendish Road, Withington, Manchester M20 1JG
Group: Surecare (UK) Ltd
Person in charge: Karl Jones (Manager)
Local Authority / Social Services: Manchester City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Admission Information: Ages 55+.
Single Rooms: 31
Shared Rooms: 5
Rooms with ensuite WC: 36
Facilities & Services: Respite Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Brocklehurst: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Brocklehurst has a Review Score of 2.1 (2.125)
The Review Score of 2.1 (maximum of 10) for Brocklehurst is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.1 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Brocklehurst in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 2.125 for Brocklehurst is calculated as follows: ( (4 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 24 Ratings = 2.125
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Brocklehurst is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 0 Reviews ÷ 8.2 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Paul R (Son of Resident) on Monday 4 December 2017. Relates to December 2017.
Very poor care home. Please don't send any member of your family or friends to this home, you will be deeply unsatisfied. A dirty place not cleaned on a regular basis. My mum was in a room with ensuite. The toilet seat was cracked the toilet didn't flush when brought to their attention nothing was done for three weeks. The toilet seat was changed but the flush still didn't work I have taken my mum out of this home. I advise you not to even consider this home.
How likely would you be to recommend Brocklehurst? Extremely Unlikely
Overall Standard: Very Poor
Facilities: Very Poor
Care / Support: Very Poor
Cleanliness: Very Poor
Treated with Dignity: Very Poor
Food & Drink: Very Poor
Staff: Very Poor
Activities: Very Poor
Management: Very Poor
Safety / Security: Very Poor
Rooms: Very Poor
Value for Money: Very Poor
Review submitted from a Website Submission by Dorothy P (Sister of Resident) on Thursday 27 August 2015. Relates to July 2015.
We looked around many homes in the area and decided as a family on this one.
The care is good although staff seem to be a little rushed.
The food always smells nice and looks appetising.
Two carers definitely know the residents and are the best carers there.
How likely would you be to recommend Brocklehurst? Neither Unlikely or Likely
Overall Standard: Satisfactory
Care / Support: Satisfactory
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Poor
There are currently no Care Home Idol entrants who have performed at Brocklehurst