How many Care Homes does Surecare Group own?

Surecare Group own 6 Care Homes.

Which Surecare Group Care Homes have the highest review score?

Vyrnwy Nursing Home , Lezayre Nursing Home & The Old Vicarage have the highest review score.

Surecare Group | 6 Care Homes

Review of
The Old Vicarage
from D H (Son of Resident) published on 1 August 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very caring and my mother appears to be happy with her carers, who are working to meet all of her needs. The cook is very friendly and came to apologise to my mother when the food that she'd requested was unavailable. The medical staff have been very good at keeping us informed and along

with the other staff caring for us as well.
The building is old and repairs are being carried out on it. The lift is old and not always working.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words and thoughtful feedback. Were truly grateful to hear that your mother is happy and well cared for by our team. It means a great deal to us that our staff's dedication and compassion are making a positive difference. We also appreciate you mentioning the cooks attentiveness and the communication from our medical team keeping families informed and supported is a top priority. Please don't hesitate to reach out if there's ever anything more we can do.

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Review of
The Old Vicarage
from S H (Daughter-in-law of Resident) published on 1 August 2025

Submitted via Postal Card • Report

Overall Experience

My elderly mother in law is treated with respect and care. The staff are really good with her and give her agency to make decisions. She is comfortable and generally contented. The support we have as relatives from medical staff, particularly nursing staff is excellent. The carers are lovely.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words. We're truly grateful for your thoughtful feedback and are delighted to hear that your mother-in-law feels respected, comfortable, and content in our care. Supporting our residents with dignity and promoting their independence is at the heart of what we do, and it means a great deal to know that it's making a positive difference. We also really appreciate your recognition of our nursing staff and carers-they work hard to provide compassionate, person-centred care every day, and your comments will certainly be shared with the team. Thank you again for your trust and support-it's a privilege to care for your loved one.

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Review of
Hafod House
from Sarah H (Daughter of Resident) published on 24 July 2025

Submitted via Postal Card • Report

Overall Experience

I have been to visit Dad at Hafod House on many different times of the day. The staff have all always been so lovely, cheerful and in my opinion do not get enough credit & praise for the phenomenal service, care and respect that they show to my dad & other residents.
"The food is excellent." Dad tells

me, and coming from him as an ex chef is a high compliment.
The rooms are perfect and very well maintained.
Dad being in Hafod House has given me peace of mind.

Reply from Armani Hammonds, Home Manager at Hafod House

Thanks so much for your lovely review! It's great to hear that your dad is happy and well looked after - and we really appreciate your kind words about the staff. We'll definitely pass on the compliment to the kitchen team too - high praise from an ex-chef means a lot! Knowing that Hafod House gives you peace of mind means everything to us.

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Review of
Hafod House
from Deb M (Daughter of Resident) published on 21 July 2025

Submitted via Postal Card • Report

Overall Experience

Lovely friendly home, food is good, staff are brilliant, would recommend highly.
I have worked in numerous homes over the years, and this is the only one I would be happy to have my relative live in.

Reply from Armani Hammonds, Home Manager at Hafod House

Thank you so much for the lovely review! It really means a lot. We're so glad you feel this is a place you'd be happy for a loved one to live - that's the best compliment we could ask for!

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Review of
The Old Vicarage
from R L (Resident) assisted by family/friend published on 18 July 2025

Submitted via Postal Card • Report

Overall Experience

It's very good, food is good and it's the best place for me.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your continued support! We're truly grateful to have you as part of our community. It means the world to us that you feel at home here and enjoy the food. We're always happy to have you with us!

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Review of
The Old Vicarage
from W W (Husband of Resident) published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience

Excellent, everything a resident staying there could need. My wife is comfortable and happy.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words! We're thrilled to hear that everything has met your expectations and that your wife is comfortable and happy

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Review of
The Old Vicarage
from A B (Sister of Resident) published on 4 July 2025

Submitted via Postal Card • Report

Overall Experience

I find the staff welcoming and informative each time I visit; they are friendly, and it makes one feel special. I can see that the needs of the residents are well looked after, and they take the time to have a conversation with them. A person's needs are catered for very well. The office staff keep

me informed as and when necessary. It is a friendly place with outside space for residents that is safe and secure and I would not hesitate to recommend it to family and friends.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words and thoughtful feedback. We're truly grateful for your support and are delighted to hear that you've had such positive experiences with our team. Our staff take great pride in creating a welcoming and supportive environment, and it's wonderful to know their efforts are making a meaningful difference. We're especially pleased to hear that you feel residents' needs are well looked after and that communication has been clear and timely. Your recommendation means a great deal to us, and we look forward to continuing to provide the highest standard of care and service. Thank you again for taking the time to share your experience!

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Review of
The Old Vicarage
from Melinda J (Daughter of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

Our family received excellent support from all the team at the Old Vicarage when my parents required short-term respite care.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words. Were truly pleased to hear that your family felt well supported during your parents short-term stay with us. It was a privilege to care for them, and were glad we could provide the respite and reassurance you needed. Please don't hesitate to reach out if we can support you again in the future.

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Review of
The Old Vicarage
from Heather R (Daughter of Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

The managers and staff at the Old Vicarage are fantastic and could not have done more to make the respite care stay welcoming and comfortable for my parents, even freshly redecorating a double room at short notice for them. It's been so reassuring to know that, during their stay, they have been treated

with high standards of care and friendliness. They have particularly enjoyed the lovely meals. Thank you - I'm very grateful.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words. It was truly our pleasure to welcome your parents to The Old Vicarage, and we're delighted to hear that they felt comfortable and well cared for during their stay. We always aim to go the extra mile to ensure our residents feel at home, so it's lovely to know the redecorated room and our meals were appreciated. Your gratitude means a great deal to our whole team its feedback like this that motivates us every day. Please don't hesitate to reach out if we can be of help in the future.

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Review of
The Old Vicarage
from William J (Husband of Resident) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at The Old Vicarage for almost twelve months. She suffers with Alzheimer's and has settled well. I am extremely grateful to all the staff for the care she receives. She is treated with dignity and care. Nothing seems to be too much trouble. Because of distance I only manage

to visit there times a week and am always given a warm and friendly welcome. It makes life for me so much easier to experience the care and attention we both receive. I am so grateful.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you for your kind words. We're so glad to hear your wife has settled in well and that you both feel supported. It means a lot to us to know our care is making a difference. Were always here for you and truly appreciate your trust.

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Review of
The Old Vicarage
from J P (Sister of Resident) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience

Staff extremely welcoming and very obliging. Amenities eg. hairdresser, nails polished very good. My sister has settled very well and appears to get on well with everyone. They have various activities, music being my sisters favourite, and this happens at various times in the month. It is a pleasure

to visit The Old Vicarage.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you for your lovely review. We're so pleased your sister has settled in well and is enjoying the activitiesespecially the music. It's great to hear our staff and amenities have made a positive impression. We truly appreciate your kind words and always enjoy your visits.

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Review of
The Old Vicarage
from L A (Wife of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

Everyone shows that they care at all times, not only for the residents but also for the family.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words. We're truly grateful you took the time to share your experience. Our team is committed to creating a supportive and compassionate environmentnot just for our residents, but for their families as well. Knowing that this care is felt means the world to us.

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Review of
The Old Vicarage
from Helen B (Sister of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

I have found The Old Vicarage Care Home to be friendly and caring. The staff are very accommodating and treat the residents with respect.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words and thoughtful review. We're delighted to hear that you've found The Old Vicarage Care Home to be a friendly and caring environment. Our team is dedicated to providing respectful, compassionate care, and it's wonderful to know that this has been your experience. Your feedback means a lot to us and inspires us to continue delivering the highest standard of support to our residents and their families

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Review of
The Old Vicarage
from Susan T (Daughter of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

My dad was skin and bones when he arrived at The Old Vicarage. They nursed him back to health with good food, love & attention. Not a day goes by without him laughing and smiling with the staff. The whole building is clean & kept tidy. Staff have a lovely rapport with residents & their families. There

is entertainment on weekdays, and residents are moved around regularly to mix & socialise with one another. The staff & management are a fabulous team, they genuinely care about their residents.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you for sharing such a heartfelt review. We're so pleased to hear how well your dad is doing and that he's happy, healthy, and enjoying life at The Old Vicarage. It means a great deal to our team to know their care and dedication are making a real difference. Your kind words are truly appreciated

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Review of
The Old Vicarage
from N H (Daughter of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

My dad is adjusting to living here. The staff are all lovely and treat him in a dignified manner at all times. They always respond to any queries I have in a timely manner. My whole family is always made to feel welcome. The home provides lots of stimulating activities.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words. We're truly grateful for your feedback. It means a great deal to us to know that you and your family feel welcome and supported. We're committed to providing a warm, respectful, and engaging environment for all our residents, and your appreciation encourages us to continue doing just that. Thank you again for your trust and support.

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Review of
Brocklehurst Nursing Home
from S B (Daughter of Resident) published on 22 May 2025

Submitted via Postal Card • Report

Overall Experience

Extremely happy with the care and attention to detail. Cleanliness, timing, care and support are excellent. A special credit and mention to one of the staff who goes over and above, it is notable when he is not here. He pays extra attention to every detail, every request. Food and care are never too

much and are accommodated. He is always very pleasant and should be nominated for employee of the month/year. Thank you for the excellent care you provide.

Reply from Margaret Otto, Home Manager at Brocklehurst Nursing Home

We're truly grateful to hear that you're extremely happy with the care and attention we provide. Cleanliness, timing, support, and overall well-being are things we take very seriously, and it's wonderful to know that these efforts are appreciated. Thank you for your trust and for sharing such encouraging feedback.

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Review of
Brocklehurst Nursing Home
from Saydah B (Daughter of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

One staff member in particular is an absolute asset to Brocklehurst Nursing Home. I have never seen him sit for a second and is always running around ensuring the residents' needs are met/cared for. This staff member takes pride in his job and does a great job. He truly is a carer from the heart and

I feel he should be rewarded for all his efforts (employee of the month/year). When this staff member is in it is noticed straight away, one example is how he brings Mum's food on a tray not missing a thing. It may seem like a small thing but I never have to look for him and ask where the dessert is etc. When we ask him for something nothing is too much for him.

Reply from Margaret Otto, Home Manager at Brocklehurst Nursing Home

Thank you so much for your kind and thoughtful review. We're absolutely delighted to hear such positive feedback, and we will be sure to pass your wonderful comments on to the staff member mentioned. Recognition like this truly means a lot and helps highlight the dedication and compassion shown by our team.

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Review of
Brocklehurst Nursing Home
from Shoaib A (Son of Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

Coming from some real bad experience at other care homes Brocklehurst was such a breath of fresh air. Relieved and overjoyed to luckily find a heaven such as this place. We are relieved and so happy.

Reply from Margaret Otto, Home Manager at Brocklehurst Nursing Home

Thank you so much for your kind words. We're truly glad Brocklehurst has been a positive and comforting place for your family. It means a lot to us to know you feel relieved and happy with the care your loved one is receiving.- The Brocklehurst Team

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Review of
The Old Vicarage
from P T (Daughter of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at The Old Vicarage since January 2025. This nursing home was recommended to me due to their outstanding kindness and care. This has definitely been the case.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you for your kind words. We are truly honoured to have your mother as part of The Old Vicarage community. It means so much to us that you chose our home based on our reputation for kindness and care, and we're so pleased to hear that your experience has reflected that. Our team is dedicated to providing compassionate, individualised care to every resident, and feedback like yours is deeply appreciated. Please don't hesitate to reach out if there's ever anything more we can do to support your mother or your family.

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Review of
Derwent Lodge Nursing Home
from Lynne S (Daughter of Resident) published on 16 May 2025

Submitted via Website • Report

Overall Experience

My mother loves being here, and we know she is in good hands, and we can phone anytime, day or night. I would recommend this home if my mum asked for anything, they are trying to get it. She has a lovely room which has all her personal things, pictures etc

Reply from Nichola Dunn, Registered Manager at Derwent Lodge Nursing Home

Thank you for your kind words, it is very much appreciated.

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Care Homes Owned by Surecare Group

Surecare Group Locations (6)

Surecare Group Reviews (215)

The Old Vicarage

The Old Vicarage

Hafod House

Hafod House

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

Brocklehurst Nursing Home

Brocklehurst Nursing Home

Brocklehurst Nursing Home

The Old Vicarage

Derwent Lodge Nursing Home

Awards / Recognitions (0)

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