Surecare Group in Shropshire | 1 Care Home

Review of
The Old Vicarage
from D H (Son of Resident) published on 1 August 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very caring and my mother appears to be happy with her carers, who are working to meet all of her needs. The cook is very friendly and came to apologise to my mother when the food that she'd requested was unavailable. The medical staff have been very good at keeping us informed and along

with the other staff caring for us as well.
The building is old and repairs are being carried out on it. The lift is old and not always working.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words and thoughtful feedback. Were truly grateful to hear that your mother is happy and well cared for by our team. It means a great deal to us that our staff's dedication and compassion are making a positive difference. We also appreciate you mentioning the cooks attentiveness and the communication from our medical team keeping families informed and supported is a top priority. Please don't hesitate to reach out if there's ever anything more we can do.

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Review of
The Old Vicarage
from S H (Daughter-in-law of Resident) published on 1 August 2025

Submitted via Postal Card • Report

Overall Experience

My elderly mother in law is treated with respect and care. The staff are really good with her and give her agency to make decisions. She is comfortable and generally contented. The support we have as relatives from medical staff, particularly nursing staff is excellent. The carers are lovely.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words. We're truly grateful for your thoughtful feedback and are delighted to hear that your mother-in-law feels respected, comfortable, and content in our care. Supporting our residents with dignity and promoting their independence is at the heart of what we do, and it means a great deal to know that it's making a positive difference. We also really appreciate your recognition of our nursing staff and carers-they work hard to provide compassionate, person-centred care every day, and your comments will certainly be shared with the team. Thank you again for your trust and support-it's a privilege to care for your loved one.

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Review of
The Old Vicarage
from R L (Resident) assisted by family/friend published on 18 July 2025

Submitted via Postal Card • Report

Overall Experience

It's very good, food is good and it's the best place for me.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your continued support! We're truly grateful to have you as part of our community. It means the world to us that you feel at home here and enjoy the food. We're always happy to have you with us!

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Review of
The Old Vicarage
from W W (Husband of Resident) published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience

Excellent, everything a resident staying there could need. My wife is comfortable and happy.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words! We're thrilled to hear that everything has met your expectations and that your wife is comfortable and happy

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Review of
The Old Vicarage
from A B (Sister of Resident) published on 4 July 2025

Submitted via Postal Card • Report

Overall Experience

I find the staff welcoming and informative each time I visit; they are friendly, and it makes one feel special. I can see that the needs of the residents are well looked after, and they take the time to have a conversation with them. A person's needs are catered for very well. The office staff keep

me informed as and when necessary. It is a friendly place with outside space for residents that is safe and secure and I would not hesitate to recommend it to family and friends.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words and thoughtful feedback. We're truly grateful for your support and are delighted to hear that you've had such positive experiences with our team. Our staff take great pride in creating a welcoming and supportive environment, and it's wonderful to know their efforts are making a meaningful difference. We're especially pleased to hear that you feel residents' needs are well looked after and that communication has been clear and timely. Your recommendation means a great deal to us, and we look forward to continuing to provide the highest standard of care and service. Thank you again for taking the time to share your experience!

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Review of
The Old Vicarage
from Melinda J (Daughter of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

Our family received excellent support from all the team at the Old Vicarage when my parents required short-term respite care.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words. Were truly pleased to hear that your family felt well supported during your parents short-term stay with us. It was a privilege to care for them, and were glad we could provide the respite and reassurance you needed. Please don't hesitate to reach out if we can support you again in the future.

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Review of
The Old Vicarage
from Heather R (Daughter of Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

The managers and staff at the Old Vicarage are fantastic and could not have done more to make the respite care stay welcoming and comfortable for my parents, even freshly redecorating a double room at short notice for them. It's been so reassuring to know that, during their stay, they have been treated

with high standards of care and friendliness. They have particularly enjoyed the lovely meals. Thank you - I'm very grateful.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words. It was truly our pleasure to welcome your parents to The Old Vicarage, and we're delighted to hear that they felt comfortable and well cared for during their stay. We always aim to go the extra mile to ensure our residents feel at home, so it's lovely to know the redecorated room and our meals were appreciated. Your gratitude means a great deal to our whole team its feedback like this that motivates us every day. Please don't hesitate to reach out if we can be of help in the future.

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Review of
The Old Vicarage
from William J (Husband of Resident) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at The Old Vicarage for almost twelve months. She suffers with Alzheimer's and has settled well. I am extremely grateful to all the staff for the care she receives. She is treated with dignity and care. Nothing seems to be too much trouble. Because of distance I only manage

to visit there times a week and am always given a warm and friendly welcome. It makes life for me so much easier to experience the care and attention we both receive. I am so grateful.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you for your kind words. We're so glad to hear your wife has settled in well and that you both feel supported. It means a lot to us to know our care is making a difference. Were always here for you and truly appreciate your trust.

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Review of
The Old Vicarage
from J P (Sister of Resident) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience

Staff extremely welcoming and very obliging. Amenities eg. hairdresser, nails polished very good. My sister has settled very well and appears to get on well with everyone. They have various activities, music being my sisters favourite, and this happens at various times in the month. It is a pleasure

to visit The Old Vicarage.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you for your lovely review. We're so pleased your sister has settled in well and is enjoying the activitiesespecially the music. It's great to hear our staff and amenities have made a positive impression. We truly appreciate your kind words and always enjoy your visits.

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Review of
The Old Vicarage
from L A (Wife of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

Everyone shows that they care at all times, not only for the residents but also for the family.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words. We're truly grateful you took the time to share your experience. Our team is committed to creating a supportive and compassionate environmentnot just for our residents, but for their families as well. Knowing that this care is felt means the world to us.

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Review of
The Old Vicarage
from Helen B (Sister of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

I have found The Old Vicarage Care Home to be friendly and caring. The staff are very accommodating and treat the residents with respect.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words and thoughtful review. We're delighted to hear that you've found The Old Vicarage Care Home to be a friendly and caring environment. Our team is dedicated to providing respectful, compassionate care, and it's wonderful to know that this has been your experience. Your feedback means a lot to us and inspires us to continue delivering the highest standard of support to our residents and their families

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Review of
The Old Vicarage
from Susan T (Daughter of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

My dad was skin and bones when he arrived at The Old Vicarage. They nursed him back to health with good food, love & attention. Not a day goes by without him laughing and smiling with the staff. The whole building is clean & kept tidy. Staff have a lovely rapport with residents & their families. There

is entertainment on weekdays, and residents are moved around regularly to mix & socialise with one another. The staff & management are a fabulous team, they genuinely care about their residents.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you for sharing such a heartfelt review. We're so pleased to hear how well your dad is doing and that he's happy, healthy, and enjoying life at The Old Vicarage. It means a great deal to our team to know their care and dedication are making a real difference. Your kind words are truly appreciated

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Review of
The Old Vicarage
from N H (Daughter of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

My dad is adjusting to living here. The staff are all lovely and treat him in a dignified manner at all times. They always respond to any queries I have in a timely manner. My whole family is always made to feel welcome. The home provides lots of stimulating activities.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words. We're truly grateful for your feedback. It means a great deal to us to know that you and your family feel welcome and supported. We're committed to providing a warm, respectful, and engaging environment for all our residents, and your appreciation encourages us to continue doing just that. Thank you again for your trust and support.

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Review of
The Old Vicarage
from P T (Daughter of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at The Old Vicarage since January 2025. This nursing home was recommended to me due to their outstanding kindness and care. This has definitely been the case.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you for your kind words. We are truly honoured to have your mother as part of The Old Vicarage community. It means so much to us that you chose our home based on our reputation for kindness and care, and we're so pleased to hear that your experience has reflected that. Our team is dedicated to providing compassionate, individualised care to every resident, and feedback like yours is deeply appreciated. Please don't hesitate to reach out if there's ever anything more we can do to support your mother or your family.

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Review of
The Old Vicarage
from Don B (Son of Resident) published on 8 May 2025

Submitted via Postal Card • Report

Overall Experience

I honestly can't speak highly enough about the nursing home - everybody is very welcoming and friendly from the moment you enter the building until you are leaving. The staff are absolutely lovely towards my mum. The care and support my mum gets is amazing from the management team and all staff. The

cleanliness of my mum's room is always excellent.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your kind words. We're truly grateful for your feedback and are so pleased to hear that you and your mum feel welcomed and well cared for. It means a lot to our entire team to know that our efforts are making a positive difference. We always strive to provide a warm, supportive environment and the highest standard of care, so hearing this really encourages us to keep doing our best. Thank you again for taking the time to share your experience.

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Review of
The Old Vicarage
from Janet Y (Niece of Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience

A happy welcoming home. Friendly, helpful staff. I am kept informed by email and newsletter. My aunt is very well looked after and is happy with the home.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for your lovely review. We're delighted to hear that your aunt is happy and well looked after that's exactly what we strive for every day. Its also wonderful to know that you feel informed and supported through our emails and newsletters.Our team works hard to create a welcoming and friendly environment, so your kind words mean a great deal to us. Thank you again for your support it truly makes a difference.

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Review of
The Old Vicarage
from Helen W (Daughter of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

Excellent location and people to visit. Residents are superbly cared for. Management are brilliant. Staff are excellent. Residents rooms are fully furnished. Very clean throughout the home. Meals are excellent. They make sure the residents are safe and secure. Value for money. There are a range of activities

for the residents.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for taking the time to share such a lovely review! We're so pleased to hear that your experience with us has been positive. We truly appreciate your kind words about the care and attention our residents receive, as well as the efforts of our management team and staff. Ensuring a safe, comfortable, and engaging environment is our top priority, and we're glad to know it's making a difference for your loved one. Your feedback is very much appreciated, and we look forward to continuing to provide the best care possible. Thank you again for your support!

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Review of
The Old Vicarage
from D L (Wife of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Full 24-hour nursing care required and carried out for quite a difficult patient. Well managed with dignity and understanding.

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Review of
The Old Vicarage
from E V (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad has been a resident for just under 12 months. He has settled in really well, something I was apprehensive about. The staff are always welcoming and many go over and above to make each resident feel heard and part of what is going on.
The rooms are comfortable and we have been able to take Dad's

personal items to make it more comfortable. I would recommend The Old Vicarage to anyone in need of residential care.

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Review of
The Old Vicarage
from D D (Son of Resident) published on 17 July 2024

Submitted via Website • Report

Overall Experience

My mum has been at The Old Vicarage for around 6 months.
I'm writing this review because I just saw the review from the past I just wanted to say there are new owners and managers and chefs etc.
The home is fantastic. Always improving The Old Vicarage looks after my mum 100%. My mum loves it there,

my mum thinks it's her home now and is looked after 100%. We can go there anytime and take our nugget/dog/ to see her at any time: they are so approachable and nothing is too much trouble.
I can go on but will stop there just wanted to let everyone know how happy we are.

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Care Home Owned by Surecare Group in Shropshire

Surecare Group Locations in Shropshire (1)

Surecare Group Reviews in Shropshire (47)

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