Care Homes Owned by Surecare Group in Shropshire

Mum was admitted to the Old Vicarage in the last weeks of her long life and was given care and attention when she needed it. She was very weak on arrival and sadly passed away within a week or so. Nonetheless, I felt the staff we always lovely. They were welcoming and it was always easy find someone who knew mum's condition and what was going on with her. My interaction with the home was quite short but I feel the people that work there do genuinely care and do their best to keep the residents happy and well.

It was a difficult and painful decision to move Mum into a home. Old Vicarage was recommended to me by a Care professional whose Mother-in-law had been there. Although a deterioration at first, Mum has now improved a great deal. Staff are lovely with her, very patient. They are also very accommodating towards family members when visiting.

The staff are lovely and really make the Old Vicarage a home from home.

They are always happy to give me updates, and needs of my mother, I feel happy she is being looked after well as I do not live locally so am not able to visit weekly

My mother has been cared for with love and kindness. I feel comforted by the fact that she is safe. The nursing staff are fully aware of her needs and are attentive. If mum does not wish to have personal care or food for example, the staff make every effort to persuade her that it is necessary and can often help her make the best decisions. The staff are always polite and happy when we visit and willing to answer questions when asked.

Very kind and helpful.

My husband is treated with care and dignity at all times. All his needs are considered and carefully thought about. Any concerns have been raised with me as soon as possible and measures are put in place to ensure that everything is done to resolve any issues. I am greeted by name and treated as a respected visitor to the home.

The care and facilities have reduced recently, the residents have to wait when requiring help. The home does provide entertainment on a regular basis.

8) Overall 7/10

Dad has received excellent care at the old vicarage. We are very happy with all aspects of his care. The staff are all very helpful and kind, and always consider how best to deal with my father's complex needs.

Everyone very helpful and kind and understanding. No problems whatsoever.

When arriving at the home I was greeted from the member of staff who came to the door with a smile and warmth and was asked if they could be of any help after she had introduced herself to me. All the staff were friendly, the residents I saw appeared happy and well looked after. The home was decorated ready for Christmas and my friend was excited and looking forward to celebrating Christmas with her family at the home. She was also enjoying the Christmas activities which were very varied.

I was my mum's sole carer for a long time, so handing over her care to a full-time service was absolutely heartbreaking. However, the team have made this transition so much easier than I ever thought possible. They have taken away so much stress and worry, and I have complete confidence that my mum is safe, supported, and truly cared for.

Would definitely recommend

My wife has been in residence in The Old Vicarage nursing home for about 18 months. She quickly settled in. She suffers with dementia and has no conversation. She does 'talk' a lot but it is not possible to understand what she is trying to say - but she does react very well to all the staff. I cannot praise them enough for all the care they show her. She has always been interested in singing and joined choirs wherever we have lived. She really enjoys the many singing activities which the home provides.

Always have a lovely greeting from staff,very pleased with facilities,care and support

The building is old and repairs are being carried out on it. The lift is old and not always working.

My elderly mother in law is treated with respect and care. The staff are really good with her and give her agency to make decisions. She is comfortable and generally contented. The support we have as relatives from medical staff, particularly nursing staff is excellent. The carers are lovely.

It's very good, food is good and it's the best place for me.

I find the staff welcoming and informative each time I visit; they are friendly, and it makes one feel special. I can see that the needs of the residents are well looked after, and they take the time to have a conversation with them. A person's needs are catered for very well. The office staff keep me informed as and when necessary. It is a friendly place with outside space for residents that is safe and secure and I would not hesitate to recommend it to family and friends.