Surecare Group in Shropshire | 1 Care Home

Review of
The Old Vicarage
from Wilfred W (Husband of Resident) published on 2 February 2026 Submitted via Postal Card • Report

Overall Experience

Everyone very helpful and kind and understanding. No problems whatsoever.

Reply from Cara Jones, Home Manager at The Old VicarageThank you for your kind feedback. Were so pleased to hear that you found everyone helpful, kind, and understanding, and that you experienced no problems at all. Your comments are greatly appreciated and will be shared with the team.

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Review of
The Old Vicarage
from D H (Friend of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

When arriving at the home I was greeted from the member of staff who came to the door with a smile and warmth and was asked if they could be of any help after she had introduced herself to me. All the staff were friendly, the residents I saw appeared happy and well looked after. The home was decorated

ready for Christmas and my friend was excited and looking forward to celebrating Christmas with her family at the home. She was also enjoying the Christmas activities which were very varied.

Reply from Cara Jones, Home Manager at The Old VicarageThank you so much for taking the time to share your lovely feedback. Were delighted to hear that you felt warmly welcomed by our staff and that you found the home to be a happy and caring environment. Its especially nice to know that your friend is enjoying the Christmas activities and looking forward to celebrating with her family here. Your kind comments mean a great deal to our whole team and will be shared with everyone involved. Thank you again for your support.

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Review of
The Old Vicarage
from Ellie T (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

I cannot recommend this care home highly enough. They look after my mum, who is in her 50s and has very complex needs, with exceptional care and compassion. The staff manage her behaviours incredibly well and always ensure she receives the care and support she needs.
I was my mum's sole carer for a

long time, so handing over her care to a full-time service was absolutely heartbreaking. However, the team have made this transition so much easier than I ever thought possible. They have taken away so much stress and worry, and I have complete confidence that my mum is safe, supported, and truly cared for.

Reply from Cara Jones, Home Manager at The Old VicarageThank you so much for taking the time to share such a thoughtful and heartfelt review. It truly means a great deal to the whole team.
We know how incredibly difficult it is to entrust the care of a loved one to others, especially after being their sole carer for so long. Were really honoured that you chose us to support your mum, and were so glad weve been able to make this transition a little easier for you.
Your kind words about our teams care, compassion, and understanding of your mums complex needs are deeply appreciated. Providing a safe, supportive, and genuinely caring environment for both residents and their families is at the heart of everything we do.
Thank you again for your trust and confidenceit means more to us than we can say.

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Review of
The Old Vicarage
from Kay W (Friend of Resident) published on 27 January 2026 Submitted via Website • Report

Overall Experience

Always warm friendly & welcoming upon arrival. Even though they are busy they still make time to see if everything is ok when you enter the building.
Staff are helpful and very caring. Nothing is ever too much trouble.
Manager is very approachable and never fails to acknowledge.
Food always smells

good when walking passed the kitchen & on the whole the food looks good.
Most times when visiting there appears to be singers and some form of entertainment to keep the residents occupied.
Would definitely recommend

Reply from Cara Jones, Home Manager at The Old VicarageThank you so much for taking the time to share such a lovely review. Were delighted to hear that you consistently experience a warm and welcoming atmosphere when you visit.
Our team works hard to ensure everyone feels cared for and supported, even during our busiest moments, so your kind words about the staff and management truly mean a lot. Its also wonderful to hear that youve noticed the food and the entertainment we provide to keep our residents happy and engaged.
Thank you again for your recommendation and for your continued support. We always look forward to welcoming you back.

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Review of
The Old Vicarage
from William J (Husband of Resident) published on 6 January 2026 Submitted via Postal Card • Report

Overall Experience

My wife has been in residence in The Old Vicarage nursing home for about 18 months. She quickly settled in. She suffers with dementia and has no conversation. She does 'talk' a lot but it is not possible to understand what she is trying to say - but she does react very well to all the staff. I cannot

praise them enough for all the care they show her. She has always been interested in singing and joined choirs wherever we have lived. She really enjoys the many singing activities which the home provides.

Reply from Cara Jones, Home Manager at The Old VicarageThank you so much for taking the time to share your experience of The Old Vicarage. We are truly pleased to hear that your wife settled in quickly and that she feels comfortable and supported here.
Caring for residents living with dementia is at the heart of what we do, and it means a great deal to know that your wife responds so positively to our team. Your kind words about the staff will be shared with them, they will be very encouraged to know their care and compassion are so appreciated.
Thank you again for your thoughtful review and for trusting us with your wife's care.

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Review of
The Old Vicarage
from Christine C (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

Always have a lovely greeting from staff,very pleased with facilities,care and support

Reply from Cara Jones, Home Manager at The Old VicarageThank you so much for your lovely review of Old Vicarage Nursing Home. It really means a lot to the whole team, and we truly appreciate you taking the time to share such kind feedback.

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Review of
The Old Vicarage
from L A (Wife of Resident) published on 5 December 2025 Submitted via Postal Card • Report

Overall Experience

All care and assistance is excellent. The staff all understand my husbands condition and tolerate his mood changes.

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Review of
The Old Vicarage
from D H (Son of Resident) published on 1 August 2025 Submitted via Postal Card • Report

Overall Experience

The staff are very caring and my mother appears to be happy with her carers, who are working to meet all of her needs. The cook is very friendly and came to apologise to my mother when the food that she'd requested was unavailable. The medical staff have been very good at keeping us informed and along

with the other staff caring for us as well.
The building is old and repairs are being carried out on it. The lift is old and not always working.

Reply from Cara Jones, Home Manager at The Old VicarageThank you so much for your kind words and thoughtful feedback. Were truly grateful to hear that your mother is happy and well cared for by our team. It means a great deal to us that our staff's dedication and compassion are making a positive difference. We also appreciate you mentioning the cooks attentiveness and the communication from our medical team keeping families informed and supported is a top priority. Please don't hesitate to reach out if there's ever anything more we can do.

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Review of
The Old Vicarage
from S H (Daughter-in-law of Resident) published on 1 August 2025 Submitted via Postal Card • Report

Overall Experience

My elderly mother in law is treated with respect and care. The staff are really good with her and give her agency to make decisions. She is comfortable and generally contented. The support we have as relatives from medical staff, particularly nursing staff is excellent. The carers are lovely.

Reply from Cara Jones, Home Manager at The Old VicarageThank you so much for your kind words. We're truly grateful for your thoughtful feedback and are delighted to hear that your mother-in-law feels respected, comfortable, and content in our care. Supporting our residents with dignity and promoting their independence is at the heart of what we do, and it means a great deal to know that it's making a positive difference. We also really appreciate your recognition of our nursing staff and carers-they work hard to provide compassionate, person-centred care every day, and your comments will certainly be shared with the team. Thank you again for your trust and support-it's a privilege to care for your loved one.

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Review of
The Old Vicarage
from R L (Resident) assisted by family/friend published on 18 July 2025 Submitted via Postal Card • Report

Overall Experience

It's very good, food is good and it's the best place for me.

Reply from Cara Jones, Home Manager at The Old VicarageThank you so much for your continued support! We're truly grateful to have you as part of our community. It means the world to us that you feel at home here and enjoy the food. We're always happy to have you with us!

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Review of
The Old Vicarage
from A B (Sister of Resident) published on 4 July 2025 Submitted via Postal Card • Report

Overall Experience

I find the staff welcoming and informative each time I visit; they are friendly, and it makes one feel special. I can see that the needs of the residents are well looked after, and they take the time to have a conversation with them. A person's needs are catered for very well. The office staff keep

me informed as and when necessary. It is a friendly place with outside space for residents that is safe and secure and I would not hesitate to recommend it to family and friends.

Reply from Cara Jones, Home Manager at The Old VicarageThank you so much for your kind words and thoughtful feedback. We're truly grateful for your support and are delighted to hear that you've had such positive experiences with our team. Our staff take great pride in creating a welcoming and supportive environment, and it's wonderful to know their efforts are making a meaningful difference. We're especially pleased to hear that you feel residents' needs are well looked after and that communication has been clear and timely. Your recommendation means a great deal to us, and we look forward to continuing to provide the highest standard of care and service. Thank you again for taking the time to share your experience!

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Review of
The Old Vicarage
from Melinda J (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

Our family received excellent support from all the team at the Old Vicarage when my parents required short-term respite care.

Reply from Cara Jones, Home Manager at The Old VicarageThank you so much for your kind words. Were truly pleased to hear that your family felt well supported during your parents short-term stay with us. It was a privilege to care for them, and were glad we could provide the respite and reassurance you needed. Please don't hesitate to reach out if we can support you again in the future.

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Review of
The Old Vicarage
from Heather R (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report

Overall Experience

The managers and staff at the Old Vicarage are fantastic and could not have done more to make the respite care stay welcoming and comfortable for my parents, even freshly redecorating a double room at short notice for them. It's been so reassuring to know that, during their stay, they have been treated

with high standards of care and friendliness. They have particularly enjoyed the lovely meals. Thank you - I'm very grateful.

Reply from Cara Jones, Home Manager at The Old VicarageThank you so much for your kind words. It was truly our pleasure to welcome your parents to The Old Vicarage, and we're delighted to hear that they felt comfortable and well cared for during their stay. We always aim to go the extra mile to ensure our residents feel at home, so it's lovely to know the redecorated room and our meals were appreciated. Your gratitude means a great deal to our whole team its feedback like this that motivates us every day. Please don't hesitate to reach out if we can be of help in the future.

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Review of
The Old Vicarage
from J P (Sister of Resident) published on 5 June 2025 Submitted via Postal Card • Report

Overall Experience

Staff extremely welcoming and very obliging. Amenities eg. hairdresser, nails polished very good. My sister has settled very well and appears to get on well with everyone. They have various activities, music being my sisters favourite, and this happens at various times in the month. It is a pleasure

to visit The Old Vicarage.

Reply from Cara Jones, Home Manager at The Old VicarageThank you for your lovely review. We're so pleased your sister has settled in well and is enjoying the activitiesespecially the music. It's great to hear our staff and amenities have made a positive impression. We truly appreciate your kind words and always enjoy your visits.

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Review of
The Old Vicarage
from Helen B (Sister of Resident) published on 4 June 2025 Submitted via Postal Card • Report

Overall Experience

I have found The Old Vicarage Care Home to be friendly and caring. The staff are very accommodating and treat the residents with respect.

Reply from Cara Jones, Home Manager at The Old VicarageThank you so much for your kind words and thoughtful review. We're delighted to hear that you've found The Old Vicarage Care Home to be a friendly and caring environment. Our team is dedicated to providing respectful, compassionate care, and it's wonderful to know that this has been your experience. Your feedback means a lot to us and inspires us to continue delivering the highest standard of support to our residents and their families

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Review of
The Old Vicarage
from Susan T (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report

Overall Experience

My dad was skin and bones when he arrived at The Old Vicarage. They nursed him back to health with good food, love & attention. Not a day goes by without him laughing and smiling with the staff. The whole building is clean & kept tidy. Staff have a lovely rapport with residents & their families. There

is entertainment on weekdays, and residents are moved around regularly to mix & socialise with one another. The staff & management are a fabulous team, they genuinely care about their residents.

Reply from Cara Jones, Home Manager at The Old VicarageThank you for sharing such a heartfelt review. We're so pleased to hear how well your dad is doing and that he's happy, healthy, and enjoying life at The Old Vicarage. It means a great deal to our team to know their care and dedication are making a real difference. Your kind words are truly appreciated

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Review of
The Old Vicarage
from N H (Daughter of Resident) published on 29 May 2025 Submitted via Postal Card • Report

Overall Experience

My dad is adjusting to living here. The staff are all lovely and treat him in a dignified manner at all times. They always respond to any queries I have in a timely manner. My whole family is always made to feel welcome. The home provides lots of stimulating activities.

Reply from Cara Jones, Home Manager at The Old VicarageThank you so much for your kind words. We're truly grateful for your feedback. It means a great deal to us to know that you and your family feel welcome and supported. We're committed to providing a warm, respectful, and engaging environment for all our residents, and your appreciation encourages us to continue doing just that. Thank you again for your trust and support.

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Review of
The Old Vicarage
from P T (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at The Old Vicarage since January 2025. This nursing home was recommended to me due to their outstanding kindness and care. This has definitely been the case.

Reply from Cara Jones, Home Manager at The Old VicarageThank you for your kind words. We are truly honoured to have your mother as part of The Old Vicarage community. It means so much to us that you chose our home based on our reputation for kindness and care, and we're so pleased to hear that your experience has reflected that. Our team is dedicated to providing compassionate, individualised care to every resident, and feedback like yours is deeply appreciated. Please don't hesitate to reach out if there's ever anything more we can do to support your mother or your family.

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Review of
The Old Vicarage
from Don B (Son of Resident) published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

I honestly can't speak highly enough about the nursing home - everybody is very welcoming and friendly from the moment you enter the building until you are leaving. The staff are absolutely lovely towards my mum. The care and support my mum gets is amazing from the management team and all staff. The

cleanliness of my mum's room is always excellent.

Reply from Cara Jones, Home Manager at The Old VicarageThank you so much for your kind words. We're truly grateful for your feedback and are so pleased to hear that you and your mum feel welcomed and well cared for. It means a lot to our entire team to know that our efforts are making a positive difference. We always strive to provide a warm, supportive environment and the highest standard of care, so hearing this really encourages us to keep doing our best. Thank you again for taking the time to share your experience.

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Review of
The Old Vicarage
from Janet Y (Niece of Resident) published on 28 April 2025 Submitted via Postal Card • Report

Overall Experience

A happy welcoming home. Friendly, helpful staff. I am kept informed by email and newsletter. My aunt is very well looked after and is happy with the home.

Reply from Cara Jones, Home Manager at The Old VicarageThank you so much for your lovely review. We're delighted to hear that your aunt is happy and well looked after that's exactly what we strive for every day. Its also wonderful to know that you feel informed and supported through our emails and newsletters.Our team works hard to create a welcoming and friendly environment, so your kind words mean a great deal to us. Thank you again for your support it truly makes a difference.

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