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Care Home Owned by Surecare Group in Greater Manchester

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Surecare Group in Greater Manchester

Only the locations & reviews in Greater Manchester for Surecare Group are showing below.

View the details of all 6 locations (with 237 reviews) owned by Surecare Group

Surecare Group Locations in Greater Manchester (1)

 - Browse 1 Care Home owned by Surecare Group in Greater Manchester
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Brocklehurst Nursing Home
65 Cavendish Road, Withington, Manchester M20 1JG 
8.9 31 reviews
Brocklehurst Nursing Home, Manchester, Greater Manchester
"Very welcoming, Friendly and professional staff. Management are on the ball and very approachable. Food is of a high standard. Rooms are…"   Read all 31 reviews
  • from £1,540 / week
  • 43 Rooms
Location Type Care Home

Brocklehurst, in Withington, is a homely care facility that welcomes people suffering from a number of mental and physical difficulties that are in need of a transfer into long-term care. At ... Read more

Older Person Care Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care

Surecare Group Reviews in Greater Manchester (31)

9.3

Surecare Group has a Group Review Score of 9.3 (9.328) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Surecare Group must have a Review Score.

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Review of

Brocklehurst Nursing Home

from Tracey B (Sister-in-law of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel I needed to write this since my brother in law has been in Brocklehurst the care he has recieved has been excellent. He is been there for 1 year. Before being in Brocklehurst he was always in hospitail bit for a year he has no issues and not had to be admitted to hospitail that shows that the
care he has recieved has been the best. the family are really happy
Reply from Margaret Otto, Home Manager at Brocklehurst Nursing HomeThank you so much for taking the time to share your lovely feedback about Brocklehurst. It truly means a great deal to us to hear that your brother-in-law has been so well cared for during his time with us.
I am especially pleased to read that over the past year he has remained well and has not needed to return to hospital. Supporting our residents to stay as healthy, comfortable and happy as possible is always our priority, so hearing this is very rewarding for the whole team.
Your kind words about the care, staff and overall experience will be shared with everyone here. The team work incredibly hard to create a safe, supportive and respectful environment, and feedback like yours means so much to them.
Thank you again for your kind comments and for trusting us to care for your brother-in-law. It is wonderful to know that you and your family feel happy and reassured by the care he receives.
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Review of

Brocklehurst Nursing Home

from Robert D (Power of Attorney of Resident) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, Friendly and professional staff.
Management are on the ball and very approachable.
Food is of a high standard.
Rooms are clean and so too are the Toilets
Care staff exceptional. They check every couple of hours to ensure all is well with resident.
Facilities are good:- creative
sessions eg Art/crafts, music, exercise/Health needs are met - GP comes on a Tuesday, Opticians/Dentist available
Hairdresser comes on a Wednesday.
Reply from Margaret Otto, Home Manager at Brocklehurst Nursing HomeThank you, Robert, for taking the time to share such a detailed and thoughtful review. We are delighted to hear your kind comments about our team, facilities, and the standard of care provided at Brocklehurst. It is especially rewarding to know that our care staff's regular checks, our focus on dignity, cleanliness, and safety, and the range of activities and visiting health professionals have made a positive impression. Your feedback means a great deal to our whole team and reinforces our commitment to providing a welcoming, supportive, and high-quality environment for our residents and their families. Thank you for your trust and support.
Kind regards,
The Management Team
Brocklehurst
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Review of

Brocklehurst Nursing Home

from Andrea E (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum Kathleen E as been in brocklehurst nursing home some late September 2025 . We as a family are very impressed the way mum as come along . Staff are getting mum up and out the bed lovely dressed and washed , up sat in lounge with other residents watching telly chatting with staff and Jess . Mum
getting nails done . Then if that isn't enough of to hairdresser to have a wash and trim which is fabulous as mum looks amazing regular visit from Chropdist' . Mum loves the food very well fed plenty of fluids . The fact that you can visit mum anytime . We always go at different times and mum is always happy . The entertainment like singers coming in children singing watching films love atmosphere . They make you feel at home can't thank you all enough love Kathleen's daughter Andrea x
Reply from Margaret Otto, Home Manager at Brocklehurst Nursing HomeThank you so much for your kind review. We are delighted to hear how happy and well your mum, Kathleen, has settled with us and that you're pleased with her care, activities, food, and the homely atmosphere. Your lovely comments mean a great deal to our whole team and will be shared with staff.
Kind regards,
The Brocklehurst Nursing Home Team
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Review of

Brocklehurst Nursing Home

from S B (Daughter of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely happy with the care and attention to detail. Cleanliness, timing, care and support are excellent. A special credit and mention to one of the staff who goes over and above, it is notable when he is not here. He pays extra attention to every detail, every request. Food and care are never too
much and are accommodated. He is always very pleasant and should be nominated for employee of the month/year. Thank you for the excellent care you provide.
Reply from Margaret Otto, Home Manager at Brocklehurst Nursing HomeWe're truly grateful to hear that you're extremely happy with the care and attention we provide. Cleanliness, timing, support, and overall well-being are things we take very seriously, and it's wonderful to know that these efforts are appreciated. Thank you for your trust and for sharing such encouraging feedback.
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Review of

Brocklehurst Nursing Home

from Saydah B (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
One staff member in particular is an absolute asset to Brocklehurst Nursing Home. I have never seen him sit for a second and is always running around ensuring the residents' needs are met/cared for. This staff member takes pride in his job and does a great job. He truly is a carer from the heart and
I feel he should be rewarded for all his efforts (employee of the month/year). When this staff member is in it is noticed straight away, one example is how he brings Mum's food on a tray not missing a thing. It may seem like a small thing but I never have to look for him and ask where the dessert is etc. When we ask him for something nothing is too much for him.
Reply from Margaret Otto, Home Manager at Brocklehurst Nursing HomeThank you so much for your kind and thoughtful review. We're absolutely delighted to hear such positive feedback, and we will be sure to pass your wonderful comments on to the staff member mentioned. Recognition like this truly means a lot and helps highlight the dedication and compassion shown by our team.
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Review of

Brocklehurst Nursing Home

from Shoaib A (Son of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coming from some real bad experience at other care homes Brocklehurst was such a breath of fresh air. Relieved and overjoyed to luckily find a heaven such as this place. We are relieved and so happy.
Reply from Margaret Otto, Home Manager at Brocklehurst Nursing HomeThank you so much for your kind words. We're truly glad Brocklehurst has been a positive and comforting place for your family. It means a lot to us to know you feel relieved and happy with the care your loved one is receiving.- The Brocklehurst Team
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Review of

Brocklehurst Nursing Home

from Betty K (Friend of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an extremely well run and caring home. As an ex matron I understand the difficulties. Would strongly recommend it. And it's the same whenever and whatever time you come.
Reply from Margaret Otto, Home Manager at Brocklehurst Nursing HomeThank you so much for your kind and thoughtful words. It truly means a lot to us-especially coming from someone with your background and understanding of the challenges involved in care. We're so glad you've felt the consistency and care we strive to provide at all times. Your recommendation is deeply appreciated by the whole team!
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Review of

Brocklehurst Nursing Home

from Jane S (Sister of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother lives here and I've been very impressed with it. The staff are amazing, so caring and kind to my brother.
The food is excellent and he really enjoys his full English breakfast and other meals provided.
The home is well-organised, great manager and is always spotlessly clean.
The layout
of the building is great and unlike other homes I've been to.
Each area has its own small lounge which makes it feel less overwhelming.
My brother feels settled and when we visit, it feels like a family.
The events put on at Christmas, Easter, Halloween parties etc. are excellent. They make such an effort and my brother enjoys them.
The only downside is the lack of activities, they have struggled to find an activities organiser and this is a real shame as they definitely need more daily activities for the residents.
Reply from Margaret Otto, Home Manager at Brocklehurst Nursing HomeThank you so much for your kind words and thoughtful review! We're thrilled to hear that your brother is happy here and that you've had such a positive experience. It means a lot to us that you've noticed the care and kindness of our staff, they truly go above and beyond for the residents. We're also glad to hear that your brother enjoys the meals, especially the full English breakfast and that the layout of the home feels comfortable and welcoming. It's wonderful to know that the events we put on, like the Christmas, Easter, and Halloween parties, bring him joy.
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Review of

Brocklehurst Nursing Home

from Simon S (Son of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
While my father has been at Brocklehurst Nursing Home, he has shown great improvement in certain areas. This is, in part, due to the care he receives from the staff at the home who are both friendly and professional. His mobility and eye-to-hand coordination have improved greatly and his general mood
has also shown improvement.
Reply from Margaret Otto, Home Manager at Brocklehurst Nursing HomeThank you so much for sharing your positive experience with us. We are delighted to hear that your father has made such great progress during his time at Brocklehurst Nursing Home. Our team works hard to provide the best care possible and it's rewarding to know that his mobility, coordination and overall mood have improved. We truly appreciate your kind words about our staff and their dedication.
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Review of

Brocklehurst Nursing Home

from Tad F (Son of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Brocklehurst Nursing Home for a number of years now and has extensive nursing needs. I have always found the staff to be very caring and compassionate and experienced in being able to provide the type of care my mum requires, whilst always maintaining her privacy and dignity.
Mum has developed strong relationships with many of the staff and feels safe, secure and well cared for.
Standards of hygiene and general cleanliness have always been high throughout. The home strives to keep the morale of its residents high through interpersonal interactions and regular activities. Friends and family are always welcomed with smiles and cheerful demeanours from the staff.
I am happy to be able to recommend Brocklehurst Nursing Home to others.
Reply from Margaret Otto, Home Manager at Brocklehurst Nursing HomeThank you so much for your thoughtful and heartfelt review. We are truly grateful for your kind words and for taking the time to share your experience. It's wonderful to hear that your mum feels safe, secure and well cared for and that the relationships she has built with our staff have contributed to her sense of well-being. It's incredibly rewarding to hear that this has made a difference for your mum. We are also pleased to know that the morale-boosting activities and the welcoming atmosphere for friends and family are appreciated. Thank you again for your recommendation and continued trust in our care.
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Review of

Brocklehurst Nursing Home

from David W (Son of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely terrible. Honestly don't take your loved ones to this hell hole. Poorly staffed, horrible staff, obviously couldn't care less about anyone relying on their help. No one does any work and are extremely abusive. My mother can't breathe, end of life and they are horrible with her, holding back
her palliative care medicine. Please don't make the same mistake I did.
Reply from Margaret Otto, Home Manager at Brocklehurst Nursing HomeWe are deeply sorry to read your review, especially as it does not reflect the high standards of care we provide, nor the experiences of other residents and their loved ones. It is unfortunate that you did not raise your concerns with us directly, as this would have allowed us to address them promptly and effectively. We would appreciate the opportunity to discuss this matter further with you to fully understand your perspective and provide any necessary clarification. Please contact us directly at your earliest convenience.
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Review of

Brocklehurst Nursing Home

from J T (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum was admitted to Brocklehurst Nursing Home in July 2024 where she was admitted from the hospital I found the overall level of care extremely poor even though I complained to the manager on a few occasions. The staff were abrupt and generally uncaring. My mum had 2 falls during the first two weeks
of her admission. Sadly she passed away there on 17/8/2024. I would not recommend this Nursing Home to anyone.
Reply from Margaret Otto, Home Manager at Brocklehurst Nursing HomeThank you for taking the time to share your feedback. We are truly sorry to hear about your experience and, most importantly, the loss of your mother. Please accept our deepest condolences during this incredibly difficult time. We take all concerns regarding the care of our residents very seriously. We are committed to ensuring that all of our residents receive the best possible care and attention. Since your mother's time with us, there has been a change in the management team at Brocklehurst Nursing Home. Your comments are invaluable as we continue to review and enhance our services. Our thoughts remain with you and your family.
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Review of

Brocklehurst Nursing Home

from Alison G (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was placed at Brocklehurst Nursing Home for the last seven months of her life.
The care from all levels of staff was excellent - she was physically and mentally supported in all aspects and treated with compassion, dignity and respect and the caring ethos is very evident with a supportive
level of humour and empathy. As relatives, we were welcomed and could visit flexibly as needed. I had regular updates, especially during palliative care.
The food was really excellent and varied and there was always choice and allowances and he was fully supported and needs catered for.
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Review of

Brocklehurst Nursing Home

from Joan W (Sister of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my sister twice a week. The staff are always very friendly and her room is always tidy and clean.
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Review of

Brocklehurst Nursing Home

from S A (Son of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the last couple of weeks of my mother's life, I found the nurses and care staff to be exceptional. The care staff, night staff, management and nurses treated my mother with dignity and care and regularly checked in on my mother to reposition her in her bed and pay their respects to her and out
family and relatives.
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Review of

Brocklehurst Nursing Home

from Elena M (Daughter of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to say thank you very much for taking care of my mother, Special thank you for
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Review of

Brocklehurst Nursing Home

from Amanda S (Daughter-in-law of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say but perfection. Every single member of staff, nurses, carers, cleaners, chef, maintenance guy, laundrette ladies, are all amazing and go above and beyond for our father-in-law's needs. You don't need to look any further!
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Review of

Brocklehurst Nursing Home

from David G (Partner of Resident) published on 10 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been in Brocklehurst Nursing Home for just over a year now and I wouldn't want her to be anywhere else as the care she receives is excellent, the reception, nurses, meals, cleanliness, and the activities staff, whenever I go to visit you always get a warm welcome hello and a smile from
the staff I think they do a great job, once she said to me "they look after me very well in here" which is great and reassuring that she's getting the best care there is, I can't praise Brocklehust enough and a big thank you to you all.
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Review of

Brocklehurst Nursing Home

from B N (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been at Brocklehurst Nursing Home for nearly two years. She is very settled and knows all the staff. The staff are wonderful and the love and care given to our mum is exceptional. Relatives and friends are always welcome and communication is clear and timely. Thank you to all the staff for
everything you do to make Brocklehurst a very happy home.
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Review of

Brocklehurst Nursing Home

from D J (Son of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great staff, doing a wonderful job looking after my mum who has severe dementia. I was worried that the move from her previous home, which closed, would have a detrimental impact on her, but she settled in quickly, thanks to the staff.
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Awards / Recognitions (0)

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