Care Home Owned by Surecare Group in Wrexham
9.3
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Wrexham for Surecare Group are showing below.
View the details of all 6 locations (with 215 reviews) owned by Surecare Group
Surecare Group Locations in Wrexham (1)
Hafod House
9.1
28 reviews
Hafod Road, Ruabon, Wrexham LL14 6HF
"I have been to visit Dad at Hafod House on many different times of the day. The staff have all always been so lovely, cheerful and in my…" Read all 28 reviews
Location Type Care Home
Hafod House Rest Home recently celebrated 20 years in quality care and is set in 2 1/2 acres of beautiful countryside. It is located in the NE Wales Borderlands, only minutes from the market town of Wrexham, and 20 minutes from the city of Chester.… Read more about Hafod House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Younger Adults
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- 25 Rooms
Surecare Group Reviews in Wrexham (28)
9.3
Surecare Group has a Group Review Score of 9.3 (9.334) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Surecare Group must have a Review Score.
Review of
Hafod House
from Sarah H (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been to visit Dad at Hafod House on many different times of the day. The staff have all always been so lovely, cheerful and in my opinion do not get enough credit & praise for the phenomenal service, care and respect that they show to my dad & other residents.
"The food is excellent." Dad tells
"The food is excellent." Dad tells
me, and coming from him as an ex chef is a high compliment.
The rooms are perfect and very well maintained.
Dad being in Hafod House has given me peace of mind.
The rooms are perfect and very well maintained.
Dad being in Hafod House has given me peace of mind.
Reply from Armani Hammonds, Home Manager at Hafod House
Thanks so much for your lovely review! It's great to hear that your dad is happy and well looked after - and we really appreciate your kind words about the staff. We'll definitely pass on the compliment to the kitchen team too - high praise from an ex-chef means a lot! Knowing that Hafod House gives you peace of mind means everything to us.
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Review of
Hafod House
from Deb M (Daughter of Resident) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely friendly home, food is good, staff are brilliant, would recommend highly.
I have worked in numerous homes over the years, and this is the only one I would be happy to have my relative live in.
I have worked in numerous homes over the years, and this is the only one I would be happy to have my relative live in.
Reply from Armani Hammonds, Home Manager at Hafod House
Thank you so much for the lovely review! It really means a lot. We're so glad you feel this is a place you'd be happy for a loved one to live - that's the best compliment we could ask for!
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Review of
Hafod House
from Peter R (Son of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are very nice and my mother likes it here and all residents are well looked after and treated with respect.
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Review of
Hafod House
from Jamie N (Son of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My elderly mother, since staying at Hafod House, has been so well cared for by the lovely staff in a homely environment. Nothing is too much trouble. The food served is wholesome and healthy, which my mother really enjoys.
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Review of
Hafod House
from Kath E (Daughter of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Hafod House is like home from home, the staff can’t do enough for you. Always on hand and make us feel so welcome no matter what time of day or evening that you call. The manager and all the staff are so helpful. Hafod House is really clean and the food is amazing. They look after Mum so well. They
know what she likes and what she doesn’t.
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Review of
Hafod House
from Thomas A (Grandson of Resident) published on 25 September 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are always helpful and caring and willing to accommodate any requests. Fantastic care for patients.
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Review of
Hafod House
from Donna J (Granddaughter of Resident) published on 25 September 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Fantastic care with my Nan. Keep updated with everything and staff are amazing and look after her really well. nothing is ever too much trouble.
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Review of
Hafod House
from Jennifer A (Relative of Resident) published on 25 September 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely location, surroundings. The staff are extremely helpful and caring. The care home is lovely, fresh and well looked after. Lovely ethos Would recommend. A Really special place.
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Review of
Hafod House
from M J (Friend of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
The staff are wonderful. Everyone is treated like family. i.e residents and visitors alike. The care home is in a pleasant setting, the gardens are well kept. seating arrangements outside are available to those who wish to use them. Food is nicely cooked and presented, well balanced. There are varied
activities for the residents who wish to take part. What is lacking is a comfortable sitting room where guests interfere with these activities.
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Review of
Hafod House
from Glynn R (Son of Resident) published on 19 August 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been part of the Hafod House community since 2019 and in this time, the care, attention, love and empathy has surpassed all expectations. To add to the home’s excellence, a refurbishment programme now affords an even more crisp and beautifully presented living environment. The living and
communal areas, corridors and grounds are presented to such a high standard. As has ever been the case (and even more so now), the staff are amazing and I salute every single one of them for their dedication and genuine commitment to bettering the lives of those in their care. I have always left after my visits, full of optimism and a feeling that Hafod House is the best choice that we made and streets ahead of others that I have visited.
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Review of
Hafod House
from Donna T (Private Carer of Resident) published on 3 December 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been supporting a wonderful lady in the community for over a year now. She is currently in respite at Hafod House, until a program of home care can be implemented.
I have nothing but praise and admiration for the level and standard of care the manageress and her fantastic team provide to all
I have nothing but praise and admiration for the level and standard of care the manageress and her fantastic team provide to all
the residents.
All the staff go above and beyond and work so hard. The residents are treated with respect, kindness, dignity and above all love.
The service provided is more than 5 star. From the fantastic food, the rooms themselves (which all have a personal touch), the medical care, the cleanliness, humour and dedication of the staff and the activity program that’s provided, it really is phenomenal.
I have nothing but total admiration and thanks to all the super, empathetic staff that genuinely care for the lovely residents.
It’s a pleasure to go to Hafod House.
All the staff go above and beyond and work so hard. The residents are treated with respect, kindness, dignity and above all love.
The service provided is more than 5 star. From the fantastic food, the rooms themselves (which all have a personal touch), the medical care, the cleanliness, humour and dedication of the staff and the activity program that’s provided, it really is phenomenal.
I have nothing but total admiration and thanks to all the super, empathetic staff that genuinely care for the lovely residents.
It’s a pleasure to go to Hafod House.
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Review of
Hafod House
from C J (Niece of Resident) published on 3 May 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My auntie has been staying at Hafod House for nearly a month now.
The care is outstanding and nothing is too much trouble for the staff.
The menu is varied and caters for individuals and food is available as and when required.
It is also nice to know that their health is closely monitored and any
The care is outstanding and nothing is too much trouble for the staff.
The menu is varied and caters for individuals and food is available as and when required.
It is also nice to know that their health is closely monitored and any
concerns, medical attention is called immediately.
There is an activity lady who keeps the residents occupied and weekly bingo!
All the residents look well cared for.
There is an activity lady who keeps the residents occupied and weekly bingo!
All the residents look well cared for.
Much appreciated.
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Review of
Hafod House
from Gillian H (Daughter of Resident) published on 11 August 2020 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother stayed at Hafod House for nine weeks respite care. The staff were friendly and attentive and my mum was made to feel welcome.
Snacks and drinks were freely available throughout the day and a varied meal menu was offered. My mum actually gained 7lb while at Hafod House, which was good. I
Snacks and drinks were freely available throughout the day and a varied meal menu was offered. My mum actually gained 7lb while at Hafod House, which was good. I
would have no hesitation in referring my mother to Hafod House in the future.
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Review of
Hafod House
from Derek P (Nephew of Resident) published on 17 June 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Hafod House is a very nice care home.
The management and staff at Hafod House are excellent; they look after their residents like one big happy family. They always keep you well informed.
They always make visitors welcome.
The management and staff at Hafod House are excellent; they look after their residents like one big happy family. They always keep you well informed.
They always make visitors welcome.
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Review of
Hafod House
from Linda T (Sister of Resident) published on 11 November 2019 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I go and visit my brother and his care is fantastic. We want him to be independent and the carers are great at keeping an eye on him. As I do not drive, they give me a lift to the house from the train station. I have had a few meals and the food is lovely, the staff are great and very friendly and helpful.
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Review of
Hafod House
from Andrew G (Grandson of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Taid loves being at Hafod House, the care staff are 100% brilliant, really caring, the manager is hands-on with everything including the cooking which Taid always comments to say the food is really good,
The home is homely and the staff always makes you feel welcome, refreshments and privacy are
The home is homely and the staff always makes you feel welcome, refreshments and privacy are
always offered. Taid only came to get himself well to go back home but after a few weeks decided Hafod House was where he wanted to be. He feels safe and well looked after, the home is managed to a high standard and excellent leadership skills.
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Review of
Hafod House
from Tracey G (Friend of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Had a friend that was a resident of this care home. Visited on many occasions and the staff were amazing, so caring and couldn't do enough to make all the residents comfortable and well looked after. The staff were so kind and welcoming, my friend was always well dressed, clean and looked immaculate.
I cannot praise this care home enough. It is a homely atmosphere, the manager was very approachable and helpful and I noticed was very hands-on.
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Review of
Hafod House
from Kris G (Friend of Resident) published on 1 November 2019 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend that I visit is very happy here, when I visit the residents always look happy and well cared for, food looks and smells great, the staff are always polite and good interaction with the residents, the home is very homely.
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Review of
Hafod House
from Wendy P (Friend of Resident) published on 30 October 2019 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Highly recommend the service at this care home, the residents are well cared for, not just as in caring but emotionally supported. All staff and management take extreme care and devotion in their job and ensure all residents are comfortable and happy. I felt a homely sense when I visited.
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Review of
Hafod House
from Andrew J (Son of Resident) published on 15 October 2019 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Caring considerate staff who cared for my father with no notice and assisted him to get back on his feet and to live independently.
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