Care Homes Owned by Surecare Group in Merseyside

him and us . Dad's care was above and beyond what we expected, he was kept warm, clean and plenty of refreshments on hand. Sadly we lost dad on 25th January 2025 and he was continued to be treated with the dignity and respect he deserved. Thank you all at Derwent.

regularly checked.

He stayed there until he passed away at the beginning of September 2024. Throughout this time he needed to be referred to a number of external agencies and various changes in needs and meds were necessary. Most of this went smoothly although there were occasions when I needed to chase for information rather than being contacted with updates by phone.

The carers and nurses were all approachable and friendly - they quickly got to know my dad and his likes and dislikes. This broke down somewhat when agency staff were needed to cover. Entire place was clean throughout.

Overall I would recommend. Bring back the entertainment though - the other residents loved it.

smiling and approachable.
All staff go out of their way to chat with myself and family. They will update us on anything new with Mum.
We as a family are extremely grateful to all the staff nurses, care, management, chefs, handyman, cleaning. We can't thank them enough

place.
From the moment we walked through the door we found it to be so welcoming and friendly, from the receptionist to all of the front-line care staff, chef and cleaner. Everyone was so kind and looked after my husband so well. This was such a relief as I was worried about leaving him initially, but felt reassured by how warm and welcoming everyone was. I got to know the manager who is very approachable.
Having worked in the care sector most of my life I could see that the positive culture in the home comes from her, she is very caring and has respect for everyone. Her staff are very happy in their jobs, that speaks volumes I think about how the residents are treated.

end of life and treated very poorly. It was heartbreaking. I did report to CQC the staff and management are rude and arrogant. My sister is in hospital with very large spleen and chest pains. The home was told she was in pain and did nothing and kept the door shut so no one would see the state of her. No one ever bothered to sit and talk to her, but now she is safe clean and cared for 24 hours. The proof I have of the conditions she was in is disgusting.

There was a "buzz" before now nothing. The quiz continues due to one resident's skills. Liaison with relatives/Next of Kin - is not often followed up. The laundry is outstandingly good. The care staff are kind.

was short-lived when stepping into Lezayre. Management was so accommodating to my and my partner's wishes. Carers and nurses gave my partner outstanding care and respect. All staff were always smiling and friendly. Nothing was ever too much trouble.
I have seen and heard a lot of kind and heartfelt moments in this home between staff and their service users. I would see staff talking to the service users with love and compassion. Many times I would come in and see and hear party preparations. I know my partner would have loved this if she had been well enough. It was obvious all service users mattered and the focus seemed to be about them and making days fun and worthwhile.
Thank you Lezayre!

The care my mum was given at the end of her life was comforting, respectful, and dignified. Me and my family walked away from such an emotional and heartbreaking experience, to have comfort in the fact Mum died peacefully.

who has joined to engage with residents is already making a difference, although not to take anything away from everyone else who are amazing and do an incredibly difficult job with compassion, kindness, conscientiousness and humour. Thank you all so much.

a parent from their home and independence but it was the best thing we did. All members of staff are pleasant and friendly. They all muck in with jobs and work so hard, always with a smile. We now sleep at night knowing Mum is safe.

and consulted throughout.
Thankfully, he recovered enough to enjoy his birthday celebrations last week and once again I was delighted to see the genuine, heartfelt care from the staff and the further enjoyment of the residents singing Happy Birthday! The chef made a special fuss of him.
This is an extremely well-run care home, with an emphasis on really being home from home. From cleaning to catering, care to clinical needs, entertainment and maintenance, and everything in between, all staff are cheerful and happy to accommodate any requests.

referred to, to ensure the correct care is given. I'm very happy my mum is at this home.

received in the home. There is a real community spirit and a genuine desire to please.