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Care Homes Owned by Surecare Group in Merseyside

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Surecare Group in Merseyside

Only the locations & reviews in Merseyside for Surecare Group are showing below.

View the details of all 6 locations (with 237 reviews) owned by Surecare Group

Surecare Group Locations in Merseyside (2)

 - Browse 2 Care Homes owned by Surecare Group in Merseyside
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Lezayre Nursing Home
100/102 Egerton Park, Rock Ferry, Birkenhead CH42 4RB 
9.6 35 reviews
Lezayre Nursing Home, Birkenhead, Merseyside
"I am very happy to see my mother in such a caring, loving home. She is so happy with everything the staff food and manager are all lovely.…"   Read all 35 reviews
  • from £1,150 / week
  • 36 Rooms
Location Type Care Home

Lezayre Nursing Home is a Victorian building with excellent features and is situated in the shipping town of Rock Ferry. Lezayre is ideally placed for visits to Birkenhead, Liverpool and Chester, ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Derwent Lodge Nursing Home
197 New Ferry Road, New Ferry, Wirral CH62 1DX 
9.0 42 reviews
Derwent Lodge Nursing Home, Wirral, Merseyside
"Mum has been in the care home approx 1 year. She came from another care home that did not do nursing care. Mam's health had deteriorated…"   Read all 42 reviews
  • from £1,150 / week
  • 46 Rooms
Location Type Care Home

Derwent Lodge Nursing home offers a large communal lounge on the ground floor that has floor-to-ceiling windows providing a spectacular view of the River Mersey, looking out onto the sky line of ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Surecare Group Reviews in Merseyside (77)

9.3

Surecare Group has a Group Review Score of 9.3 (9.328) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Surecare Group must have a Review Score.

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Review of

Lezayre Nursing Home

from C S (Daughter of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy to see my mother in such a caring, loving home. She is so happy with everything the staff food and manager are all lovely. Mum is bedridden now and staff talk and help her so much. Thank you to all the staff at Lezayre regards Carol.
You make my life so much better thank you.
Reply from Nicola Willett, Home Manager at Lezayre Nursing HomeThank you so much for the lovely feedback.
I am so pleased, you and Mum are happy with the care and support we provide at Lezayre. I am over the moon that we have made the transition easier for you both.
The feed back is much appreciated by all staff, Take care Nicki & Team
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Review of

Lezayre Nursing Home

from Robin T (Brother of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The main aspect of Lezayre is the high standard of care and support from the staff. It's not a new building but the staff are excellent. My sister is 88 and is very frail with dementia so her activities are highly restricted, but the staff and management do their best to improve her quality of life.
They are always available and courteous to me.
Reply from Nicola Willett, Home Manager at Lezayre Nursing HomeHi Robin, Thank you for the kind feed back, I am so happy you feel the staff at Lezayre provide a high standard of care and promote quality of life, this is very important to us as a team, providing the best possible care and support to loved ones. You are always welcome at Lezayre.
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Review of

Lezayre Nursing Home

from Barbara F (Daughter of Resident) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I looked after my dad for a long time. But gradually things became more and more difficult until just before christmas we couldn't cope. Its a very painful thing letting a loved one go into care. But the kindness, understanding , compassion and support both dad and me received from all the staff
at Lezayre Nursing Home was second to none.
Sadly dad became ill and had to hospital where he passed away surrounded by love. Even though his stay was short at the home his time there is something I will not forget.
Thank you. Barbara
Reply from Rebecca Crilly, Home Manager at Lezayre Nursing HomeThank you so much for your incredibly kind and heartfelt review, Barb. It truly means a great deal to all of us here at Lezayre Nursing Home.
It was an absolute pleasure to meet both you and your dad. Even though his stay with us was short, we are very grateful to have been able to care for him and to get to know you both during that time. Your warmth and kindness towards our team did not go unnoticed and was very much appreciated.
Please remember that you are always welcome at Lezayre. Our door is always open, and you will remain a valued part of our community.
With our warmest wishes and heartfelt thanks. Nicola & Team
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Review of

Derwent Lodge Nursing Home

from Jayne A (Daughter of Resident) published on 11 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the care home approx 1 year. She came from another care home that did not do nursing care. Mam's health had deteriorated and she went into hospital. She was then told she required nursing care and moved into Derwent Lodge. In this time her health has improved. She is well cared for and
happy, all the staff I have met are lovely, very caring and nothing is a bother to them. Mam tells me how kind they are, the food is good, and she feels well cared for. Thank you to all the lovely staff for their kindness.
Reply from Nichola Dunn, Registered Manager at Derwent Lodge Nursing HomeThank you for our lovely review Jayne. Mum is a lovely lady and we are honoured to care for her.
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Review of

Derwent Lodge Nursing Home

from Susan W (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very welcoming and the staff go out of their was to greet and make you feel comfortable.
Bedrooms are comfortable and Mum has settled in well in this new enviornment.
The manager is extremely helpful.
Reply from Nichola Dunn, Registered Manager at Derwent Lodge Nursing HomeThank you for your lovely review Susan, we all love your mum here at Derwent.
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Review of

Derwent Lodge Nursing Home

from F D (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father is currently a resident at Derwent Lodge. The staff have been incredible. They have treated him with respect and dignity, and are always smiling. The manager, Nichola, has been so attentive and has answered all of the questions I have had since my dad moved in - which has been a lot! She made
a very difficult time a lot easier on both of us. Thank you!
Reply from Nichola Dunn, Registered Manager at Derwent Lodge Nursing HomeThank you for your lovely review F D, I am so pleased you chose us to care for your lovely father :)
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Review of

Derwent Lodge Nursing Home

from Sian S (Granddaughter of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad stayed at Derwent from January 2025 up until he passed away August 2025 and the care he received was exceptional. My Nan and the rest of my family are so grateful to all the staff for giving my grandad the best care they could at the end of his life.
The home itself is a lovely, clean and
calm place and the staff go above and beyond so thank you
Reply from Nichola Dunn, Registered Manager at Derwent Lodge Nursing HomeHi Sian,
Thank you for your lovely review. Your Grandad was a true gent. Please send our love to your Nan and family from us all.
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Review of

Lezayre Nursing Home

from Paul T (Great-Nephew of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a friendly welcome at the door from staff, whatever the day or time we visit.
My Great Aunt is very well taken care of, even at the young age of 100! She seems very relaxed and content in her room and the staff take her downstairs as and when they can and she wants.
Thanks for all you all
do.
Reply from Nicola Willett, Home Manager at Lezayre Nursing HomeThank you so much for taking the time to leave such a positive review on Carehome.co.uk. Your kind words mean a great deal to the whole team at Lezayre. We are delighted to hear that your experience has been so reassuring.
At Lezayre, we promote a 'Your Home' ethos, ensuring that everyone who lives with us feels valued, respected and truly at the heart of everything we do. Our aim is always to provide high standards of care, quality and support, creating an environment where residents feel safe, comfortable, and genuinely at home.
Your feed back also reflects the principles of the CQC Quality statements (KLOE's) - Safe, Effective, Caring, Responsive and well-led, which guides our everyday practice and help us continually improve the service we provide at Lezayre.
Thank you once again for your thoughtful review. It is greatly appreciated by all of us at Lezayre.
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Review of

Lezayre Nursing Home

from Suzanne T (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can honestly say my mum was treated with the utmost care and respect here. She was in for respite care for nearly two months and was upset when it was time to leave. There are always staff around to speak to when there are questions to ask. What a lovely group of staff who are always friendly and
caring. I can totally recommend Lezayre Nursing Home, lovely people.
Reply from Nicola Willett, Home Manager at Lezayre Nursing HomeThank you for taking the time to share such a wonderful review. It truly means a great deal to our whole team. We are delighted to hear that your mum had a positive experience during her respite stay with us, and that you all felt supported throughout. Providing compassionate, personalised care is at the heart of everything we do, knowing that we were able to offer comfort, safety and peace of mind during her stay is incredibly rewarding. Your kind words will be shared with the staff, for them to know that their efforts made such a difference. It was a privilege to care and support your mum, she made a big impact on the entire team.
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Review of

Derwent Lodge Nursing Home

from Lynne S (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother loves being here, and we know she is in good hands, and we can phone anytime, day or night. I would recommend this home if my mum asked for anything, they are trying to get it. She has a lovely room which has all her personal things, pictures etc
Reply from Nichola Dunn, Registered Manager at Derwent Lodge Nursing HomeThank you for your kind words, it is very much appreciated.
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Review of

Lezayre Nursing Home

from Irene B (Niece of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt has been at Lezayre for over a year now and is happy with the level of care she has been receiving,she would say if she wasn't,All the staff are friendly and caring she also says the food is good always someone checking in on her to make sure she is okay.
Reply from Natalia Szmigiel, Home Manager at Lezayre Nursing Home Thank you for your kind review, we are delighted to hear that your Aunt is happy leaving at Lezayre.It means a lot that you have noticed the care and the kindness of our staff, they all go above and beyond to deliver excellent care to our residents. We are also glad to know your Aunt enjoys the meals, out kitchen team will be thrilled with your feedback. Thank you again for taking the time to share your experience, it is greatly appreciated.
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Review of

Derwent Lodge Nursing Home

from Georgina B (Daughter of Resident) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved to Derwent in December 2024 due to health review , staff at Derwent were welcoming and warm from the beginning not only to dad but us as his family. He was treated with dignity care and compassion, always greeted with a smile and time to not only see to his needs but to generally chat with
him and us . Dad's care was above and beyond what we expected, he was kept warm, clean and plenty of refreshments on hand. Sadly we lost dad on 25th January 2025 and he was continued to be treated with the dignity and respect he deserved. Thank you all at Derwent.
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Review of

Derwent Lodge Nursing Home

from Jacqueline B (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father came to Derwent Lodge from hospital after being admitted from home (with carers) in Feb 2024. It was such a relief to see he was treated with dignity and respect despite some challenging behaviour at times. At last he was in a safe environment where he was given proper meals, kept clean and
regularly checked.


He stayed there until he passed away at the beginning of September 2024. Throughout this time he needed to be referred to a number of external agencies and various changes in needs and meds were necessary. Most of this went smoothly although there were occasions when I needed to chase for information rather than being contacted with updates by phone.


The carers and nurses were all approachable and friendly - they quickly got to know my dad and his likes and dislikes. This broke down somewhat when agency staff were needed to cover. Entire place was clean throughout.


Overall I would recommend. Bring back the entertainment though - the other residents loved it.

Reply from Nichola Dunn, Registered Manager at Derwent Lodge Nursing HomeThank you for your feedback, we take on board all feedback given, it enables us to know where there is room for improvement. Take care
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Review of

Lezayre Nursing Home

from G M (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Superb nursing home.
My mum has always received excellent nursing care. She has complex needs and can pose challenges sometimes. The staff at the home are always good with Mum. Nothing is too much trouble. Myself and my family are reassured she is safe and in capable hands. Staff are really friendly,
smiling and approachable.
All staff go out of their way to chat with myself and family. They will update us on anything new with Mum.
We as a family are extremely grateful to all the staff nurses, care, management, chefs, handyman, cleaning. We can't thank them enough
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Review of

Derwent Lodge Nursing Home

from Wendy M (Wife of Resident) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Emergency respite had to be arranged quickly for my husband who has Huntington's. I was struggling to cope and he had never been in a care home, we were both so frightened about this but also knew we couldn't carry on as we were. He stayed in Derwent Lodge for 2 weeks whilst a care package was put in
place.
From the moment we walked through the door we found it to be so welcoming and friendly, from the receptionist to all of the front-line care staff, chef and cleaner. Everyone was so kind and looked after my husband so well. This was such a relief as I was worried about leaving him initially, but felt reassured by how warm and welcoming everyone was. I got to know the manager who is very approachable.
Having worked in the care sector most of my life I could see that the positive culture in the home comes from her, she is very caring and has respect for everyone. Her staff are very happy in their jobs, that speaks volumes I think about how the residents are treated.
Reply from Nichola Dunn, Registered Manager at Derwent Lodge Nursing HomeThank you for your lovely review. You are always in our thoughts and we hope you are both doing well. Take Care.
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Review of

Derwent Lodge Nursing Home

from P M (Husband of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Relatively new here, so still finding our feet as such. So far so good.
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Review of

Derwent Lodge Nursing Home

from L C (Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having only been a resident for 3 weeks we have limited experience of the home but up to now have found it excellent with staff very helpful and spotlessly clean at all times so a good start! Nearly all newly decorated and a lovely new furnishings.
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Review of

Derwent Lodge Nursing Home

from Heather M (Sister of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My sister has been removed from this home 29/07/2024. She was neglected so badly that I got authorities in. Mental health and adult social care, I would not recommend this home to anyone. The pictures I have of the care she didn't receive and the conditions she was in were disgusting. My sister was
end of life and treated very poorly. It was heartbreaking. I did report to CQC the staff and management are rude and arrogant. My sister is in hospital with very large spleen and chest pains. The home was told she was in pain and did nothing and kept the door shut so no one would see the state of her. No one ever bothered to sit and talk to her, but now she is safe clean and cared for 24 hours. The proof I have of the conditions she was in is disgusting.
Reply from Nicky Dunn, Home Manager at Derwent Lodge Nursing HomeDear Heather, I completely understand that this is a sensitive time for you and your family. However, I do want to clarify that your review appears to have been written before we had the opportunity to meet and present the evidence of the steps taken by our team to support your sister. While the circumstances surrounding this situation are challenging, I respectfully ask for your confirmation that the issues you have referred to are not related to neglect on the part of Derwent Lodge. Throughout your sister's stay, all appropriate referrals were made, and external healthcare professionals were regularly involved in her care. Additionally, no safeguarding concerns were raised regarding Derwent Lodge by any of the involved professionals. Due to the importance of confidentiality and maintaining the dignity of our residents, there are limitations to what we can share publicly. However, I would be more than happy to meet with you again to provide additional clarification where needed.
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Review of

Derwent Lodge Nursing Home

from P M (Power of Attorney of Resident) published on 26 July 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have previously submitted a review and this one covers the new management. The new manager has made improvements in the overall care standards. The room is not well organised in terms of layout. The ensuite door does not close for privacy. Activities are currently very poor. They were previously excellent.
There was a "buzz" before now nothing. The quiz continues due to one resident's skills. Liaison with relatives/Next of Kin - is not often followed up. The laundry is outstandingly good. The care staff are kind.
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Review of

Lezayre Nursing Home

from M B (Partner of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional care and management. I was initially anxious for my partner to be placed in a home. She was dying and in need of round-the-clock support which I could not give. I have not had experience with homes and read and seen a lot of negativity about care homes.
I'd just like to say my anxiety
was short-lived when stepping into Lezayre. Management was so accommodating to my and my partner's wishes. Carers and nurses gave my partner outstanding care and respect. All staff were always smiling and friendly. Nothing was ever too much trouble.
I have seen and heard a lot of kind and heartfelt moments in this home between staff and their service users. I would see staff talking to the service users with love and compassion. Many times I would come in and see and hear party preparations. I know my partner would have loved this if she had been well enough. It was obvious all service users mattered and the focus seemed to be about them and making days fun and worthwhile.
Thank you Lezayre!
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