Care Homes Owned by Surecare Group in Merseyside

My Mum has been at the care home since October 25. She is so well cared for by all of the staff. The home itself is lovely and clean and smells like a 'home' not a care facility. My mum had lived for 62 years in the same house and I was very concerned that she would have a difficult time settling somewhere else but with the support of the manger Nikki and her brilliant team this has not been an issue. I would recommend this home wholeheartedly. Thanks to all of the lovely staff for looking after my Mum so well.

My mum has been in Lezayre Nursing Home for about 3 months now. And since she has been there the staff has been fantastic and not only do anything for the clients but very nice to the visitors. Lezayre Nursing Home is fantastic home. Very clean and fantastic place for our dear mother.

You make my life so much better thank you.

The main aspect of Lezayre is the high standard of care and support from the staff. It's not a new building but the staff are excellent. My sister is 88 and is very frail with dementia so her activities are highly restricted, but the staff and management do their best to improve her quality of life. They are always available and courteous to me.

Thank you. Barbara

Mum has been in the care home approx 1 year. She came from another care home that did not do nursing care. Mam's health had deteriorated and she went into hospital. She was then told she required nursing care and moved into Derwent Lodge. In this time her health has improved. She is well cared for and happy, all the staff I have met are lovely, very caring and nothing is a bother to them. Mam tells me how kind they are, the food is good, and she feels well cared for. Thank you to all the lovely staff for their kindness.

The manager is extremely helpful.

My Father is currently a resident at Derwent Lodge. The staff have been incredible. They have treated him with respect and dignity, and are always smiling. The manager, Nichola, has been so attentive and has answered all of the questions I have had since my dad moved in - which has been a lot! She made a very difficult time a lot easier on both of us. Thank you!

The home itself is a lovely, clean and calm place and the staff go above and beyond so thank you

Thanks for all you all do.

I can honestly say my mum was treated with the utmost care and respect here. She was in for respite care for nearly two months and was upset when it was time to leave. There are always staff around to speak to when there are questions to ask. What a lovely group of staff who are always friendly and caring. I can totally recommend Lezayre Nursing Home, lovely people.

My mother loves being here, and we know she is in good hands, and we can phone anytime, day or night. I would recommend this home if my mum asked for anything, they are trying to get it. She has a lovely room which has all her personal things, pictures etc

My aunt has been at Lezayre for over a year now and is happy with the level of care she has been receiving,she would say if she wasn't,All the staff are friendly and caring she also says the food is good always someone checking in on her to make sure she is okay.

Dad moved to Derwent in December 2024 due to health review , staff at Derwent were welcoming and warm from the beginning not only to dad but us as his family. He was treated with dignity care and compassion, always greeted with a smile and time to not only see to his needs but to generally chat with him and us . Dad's care was above and beyond what we expected, he was kept warm, clean and plenty of refreshments on hand. Sadly we lost dad on 25th January 2025 and he was continued to be treated with the dignity and respect he deserved. Thank you all at Derwent.

My father came to Derwent Lodge from hospital after being admitted from home (with carers) in Feb 2024. It was such a relief to see he was treated with dignity and respect despite some challenging behaviour at times. At last he was in a safe environment where he was given proper meals, kept clean and regularly checked.

He stayed there until he passed away at the beginning of September 2024. Throughout this time he needed to be referred to a number of external agencies and various changes in needs and meds were necessary. Most of this went smoothly although there were occasions when I needed to chase for information rather than being contacted with updates by phone.

The carers and nurses were all approachable and friendly - they quickly got to know my dad and his likes and dislikes. This broke down somewhat when agency staff were needed to cover. Entire place was clean throughout.

Overall I would recommend. Bring back the entertainment though - the other residents loved it.

We as a family are extremely grateful to all the staff nurses, care, management, chefs, handyman, cleaning. We can't thank them enough

Having worked in the care sector most of my life I could see that the positive culture in the home comes from her, she is very caring and has respect for everyone. Her staff are very happy in their jobs, that speaks volumes I think about how the residents are treated.

Relatively new here, so still finding our feet as such. So far so good.

Having only been a resident for 3 weeks we have limited experience of the home but up to now have found it excellent with staff very helpful and spotlessly clean at all times so a good start! Nearly all newly decorated and a lovely new furnishings.

My sister has been removed from this home 29/07/2024. She was neglected so badly that I got authorities in. Mental health and adult social care, I would not recommend this home to anyone. The pictures I have of the care she didn't receive and the conditions she was in were disgusting. My sister was end of life and treated very poorly. It was heartbreaking. I did report to CQC the staff and management are rude and arrogant. My sister is in hospital with very large spleen and chest pains. The home was told she was in pain and did nothing and kept the door shut so no one would see the state of her. No one ever bothered to sit and talk to her, but now she is safe clean and cared for 24 hours. The proof I have of the conditions she was in is disgusting.