Derwent Lodge Nursing Home

My Mum has been at the care home since October 25. She is so well cared for by all of the staff. The home itself is lovely and clean and smells like a 'home' not a care facility. My mum had lived for 62 years in the same house and I was very concerned that she would have a difficult time settling somewhere else but with the support of the manger Nikki and her brilliant team this has not been an issue. I would recommend this home wholeheartedly. Thanks to all of the lovely staff for looking after my Mum so well.

Mum has been in the care home approx 1 year. She came from another care home that did not do nursing care. Mam's health had deteriorated and she went into hospital. She was then told she required nursing care and moved into Derwent Lodge. In this time her health has improved. She is well cared for and happy, all the staff I have met are lovely, very caring and nothing is a bother to them. Mam tells me how kind they are, the food is good, and she feels well cared for. Thank you to all the lovely staff for their kindness.

The manager is extremely helpful.

My Father is currently a resident at Derwent Lodge. The staff have been incredible. They have treated him with respect and dignity, and are always smiling. The manager, Nichola, has been so attentive and has answered all of the questions I have had since my dad moved in - which has been a lot! She made a very difficult time a lot easier on both of us. Thank you!

The home itself is a lovely, clean and calm place and the staff go above and beyond so thank you

My mother loves being here, and we know she is in good hands, and we can phone anytime, day or night. I would recommend this home if my mum asked for anything, they are trying to get it. She has a lovely room which has all her personal things, pictures etc

Dad moved to Derwent in December 2024 due to health review , staff at Derwent were welcoming and warm from the beginning not only to dad but us as his family. He was treated with dignity care and compassion, always greeted with a smile and time to not only see to his needs but to generally chat with him and us . Dad's care was above and beyond what we expected, he was kept warm, clean and plenty of refreshments on hand. Sadly we lost dad on 25th January 2025 and he was continued to be treated with the dignity and respect he deserved. Thank you all at Derwent.

My father came to Derwent Lodge from hospital after being admitted from home (with carers) in Feb 2024. It was such a relief to see he was treated with dignity and respect despite some challenging behaviour at times. At last he was in a safe environment where he was given proper meals, kept clean and regularly checked.

He stayed there until he passed away at the beginning of September 2024. Throughout this time he needed to be referred to a number of external agencies and various changes in needs and meds were necessary. Most of this went smoothly although there were occasions when I needed to chase for information rather than being contacted with updates by phone.

The carers and nurses were all approachable and friendly - they quickly got to know my dad and his likes and dislikes. This broke down somewhat when agency staff were needed to cover. Entire place was clean throughout.

Overall I would recommend. Bring back the entertainment though - the other residents loved it.

Having worked in the care sector most of my life I could see that the positive culture in the home comes from her, she is very caring and has respect for everyone. Her staff are very happy in their jobs, that speaks volumes I think about how the residents are treated.

Relatively new here, so still finding our feet as such. So far so good.

Having only been a resident for 3 weeks we have limited experience of the home but up to now have found it excellent with staff very helpful and spotlessly clean at all times so a good start! Nearly all newly decorated and a lovely new furnishings.

My sister has been removed from this home 29/07/2024. She was neglected so badly that I got authorities in. Mental health and adult social care, I would not recommend this home to anyone. The pictures I have of the care she didn't receive and the conditions she was in were disgusting. My sister was end of life and treated very poorly. It was heartbreaking. I did report to CQC the staff and management are rude and arrogant. My sister is in hospital with very large spleen and chest pains. The home was told she was in pain and did nothing and kept the door shut so no one would see the state of her. No one ever bothered to sit and talk to her, but now she is safe clean and cared for 24 hours. The proof I have of the conditions she was in is disgusting.

I have previously submitted a review and this one covers the new management. The new manager has made improvements in the overall care standards. The room is not well organised in terms of layout. The ensuite door does not close for privacy. Activities are currently very poor. They were previously excellent. There was a "buzz" before now nothing. The quiz continues due to one resident's skills. Liaison with relatives/Next of Kin - is not often followed up. The laundry is outstandingly good. The care staff are kind.

Very welcoming and friendly atmosphere where one feels at ease. The staff are most approachable with one feeling if any concerns are easily seen to.

My mum came to live here last month. The home is lovely with lots of activities for the residents to join in with. All the staff are lovely and caring and my mum is shown dignity and respect at all times. The new management team have improved things a lot since taking over. Care plans are in place and referred to, to ensure the correct care is given. I'm very happy my mum is at this home.

My parents had to suddenly go into care and I was a little worried about how they would adapt to such a major lifestyle change from independent living. However, the friendly and helpful staff have helped them settle far better than I expected and I am very pleased with the care and support they have received in the home. There is a real community spirit and a genuine desire to please.

Derwent Lodge is a well-run, friendly place which has my Mum's best interests at heart. The staff are very caring and attentive and she loves getting involved in all the many activities they regularly have. My mum is very happy at Derwent Lodge.

I find Derwent Lodge to be the best place that my brother could be in. The staff are wonderful and caring, nothing is too much trouble for them. He enjoys the food. His room is always clean and he feels comfortable. There are plenty of activities for the residents to enjoy. Whenever I visit the atmosphere feels calm and welcoming.

I visit my brother most weeks at least once. Every time I have been there I have been greeted with a smile and a wave, by the staff who always seem to be busy looking after the resident. I have not seen anything that would make me anxious about my brother's care.

Thank you all at Derwent Lodge.