What types of Care is Derwent Lodge Nursing Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Derwent Lodge Nursing Home have?

There are 30 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Derwent Lodge Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Derwent Lodge Nursing Home to the centre of Wirral?

7.1 mile(s) as the crow flies, distance by road may be significantly further.

Derwent Lodge Nursing Home, 197 New Ferry Road, New Ferry, Wirral, Merseyside CH62 1DX

Review from Lynne S (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report

Overall Experience

My mother loves being here, and we know she is in good hands, and we can phone anytime, day or night. I would recommend this home if my mum asked for anything, they are trying to get it. She has a lovely room which has all her personal things, pictures etc

Reply from Nichola Dunn, Registered Manager at Derwent Lodge Nursing Home

Thank you for your kind words, it is very much appreciated.

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Review from Georgina B (Daughter of Resident) published on 10 February 2025 Submitted via Website • Report

Overall Experience

Dad moved to Derwent in December 2024 due to health review , staff at Derwent were welcoming and warm from the beginning not only to dad but us as his family. He was treated with dignity care and compassion, always greeted with a smile and time to not only see to his needs but to generally chat with

him and us . Dad's care was above and beyond what we expected, he was kept warm, clean and plenty of refreshments on hand. Sadly we lost dad on 25th January 2025 and he was continued to be treated with the dignity and respect he deserved. Thank you all at Derwent.

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Review from Jacqueline B (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report

Overall Experience

My father came to Derwent Lodge from hospital after being admitted from home (with carers) in Feb 2024. It was such a relief to see he was treated with dignity and respect despite some challenging behaviour at times. At last he was in a safe environment where he was given proper meals, kept clean and

regularly checked.

He stayed there until he passed away at the beginning of September 2024. Throughout this time he needed to be referred to a number of external agencies and various changes in needs and meds were necessary. Most of this went smoothly although there were occasions when I needed to chase for information rather than being contacted with updates by phone.

The carers and nurses were all approachable and friendly - they quickly got to know my dad and his likes and dislikes. This broke down somewhat when agency staff were needed to cover. Entire place was clean throughout.

Overall I would recommend. Bring back the entertainment though - the other residents loved it.

Reply from Nichola Dunn, Registered Manager at Derwent Lodge Nursing Home

Thank you for your feedback, we take on board all feedback given, it enables us to know where there is room for improvement. Take care

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Review from Wendy M (Wife of Resident) published on 7 October 2024 Submitted via Website • Report

Overall Experience

Emergency respite had to be arranged quickly for my husband who has Huntington's. I was struggling to cope and he had never been in a care home, we were both so frightened about this but also knew we couldn't carry on as we were. He stayed in Derwent Lodge for 2 weeks whilst a care package was put in

place.
From the moment we walked through the door we found it to be so welcoming and friendly, from the receptionist to all of the front-line care staff, chef and cleaner. Everyone was so kind and looked after my husband so well. This was such a relief as I was worried about leaving him initially, but felt reassured by how warm and welcoming everyone was. I got to know the manager who is very approachable.
Having worked in the care sector most of my life I could see that the positive culture in the home comes from her, she is very caring and has respect for everyone. Her staff are very happy in their jobs, that speaks volumes I think about how the residents are treated.

Reply from Nichola Dunn, Registered Manager at Derwent Lodge Nursing Home

Thank you for your lovely review. You are always in our thoughts and we hope you are both doing well. Take Care.

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Review from P M (Husband of Resident) published on 4 September 2024 Submitted via Postal Card • Report

Overall Experience

Relatively new here, so still finding our feet as such. So far so good.

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Review from L C (Resident) published on 4 September 2024 Submitted via Postal Card • Report

Overall Experience

Having only been a resident for 3 weeks we have limited experience of the home but up to now have found it excellent with staff very helpful and spotlessly clean at all times so a good start! Nearly all newly decorated and a lovely new furnishings.

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Review from Heather M (Sister of Resident) published on 22 August 2024 Submitted via Website • Report

Overall Experience

My sister has been removed from this home 29/07/2024. She was neglected so badly that I got authorities in. Mental health and adult social care, I would not recommend this home to anyone. The pictures I have of the care she didn't receive and the conditions she was in were disgusting. My sister was

end of life and treated very poorly. It was heartbreaking. I did report to CQC the staff and management are rude and arrogant. My sister is in hospital with very large spleen and chest pains. The home was told she was in pain and did nothing and kept the door shut so no one would see the state of her. No one ever bothered to sit and talk to her, but now she is safe clean and cared for 24 hours. The proof I have of the conditions she was in is disgusting.

Reply from Nicky Dunn, Home Manager at Derwent Lodge Nursing Home

Dear Heather, I completely understand that this is a sensitive time for you and your family. However, I do want to clarify that your review appears to have been written before we had the opportunity to meet and present the evidence of the steps taken by our team to support your sister. While the circumstances surrounding this situation are challenging, I respectfully ask for your confirmation that the issues you have referred to are not related to neglect on the part of Derwent Lodge. Throughout your sister's stay, all appropriate referrals were made, and external healthcare professionals were regularly involved in her care. Additionally, no safeguarding concerns were raised regarding Derwent Lodge by any of the involved professionals. Due to the importance of confidentiality and maintaining the dignity of our residents, there are limitations to what we can share publicly. However, I would be more than happy to meet with you again to provide additional clarification where needed.

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Review from P M (Power of Attorney of Resident) published on 26 July 2024 Submitted via Postal Card • Report

Overall Experience

I have previously submitted a review and this one covers the new management. The new manager has made improvements in the overall care standards. The room is not well organised in terms of layout. The ensuite door does not close for privacy. Activities are currently very poor. They were previously excellent.

There was a "buzz" before now nothing. The quiz continues due to one resident's skills. Liaison with relatives/Next of Kin - is not often followed up. The laundry is outstandingly good. The care staff are kind.

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Review from Susan M (Friend of Resident) published on 3 November 2023 Submitted via Postal Card • Report

Overall Experience

Very welcoming and friendly atmosphere where one feels at ease. The staff are most approachable with one feeling if any concerns are easily seen to.

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Review from E W (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report

Overall Experience

My mum came to live here last month. The home is lovely with lots of activities for the residents to join in with. All the staff are lovely and caring and my mum is shown dignity and respect at all times. The new management team have improved things a lot since taking over. Care plans are in place and

referred to, to ensure the correct care is given. I'm very happy my mum is at this home.

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Review from L C (Daughter of Resident) published on 21 September 2023 Submitted via Website • Report

Overall Experience

My parents had to suddenly go into care and I was a little worried about how they would adapt to such a major lifestyle change from independent living. However, the friendly and helpful staff have helped them settle far better than I expected and I am very pleased with the care and support they have

received in the home. There is a real community spirit and a genuine desire to please.

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Review from Michael E (Son of Resident) published on 28 July 2023 Submitted via Postal Card • Report

Overall Experience

Derwent Lodge is a well-run, friendly place which has my Mum's best interests at heart. The staff are very caring and attentive and she loves getting involved in all the many activities they regularly have. My mum is very happy at Derwent Lodge.

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Review from P W (Sister of Resident) published on 25 July 2023 Submitted via Postal Card • Report

Overall Experience

I find Derwent Lodge to be the best place that my brother could be in. The staff are wonderful and caring, nothing is too much trouble for them. He enjoys the food. His room is always clean and he feels comfortable. There are plenty of activities for the residents to enjoy. Whenever I visit the atmosphere

feels calm and welcoming.

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Review from Brian N (Brother of Resident) published on 25 July 2023 Submitted via Postal Card • Report

Overall Experience

I visit my brother most weeks at least once. Every time I have been there I have been greeted with a smile and a wave, by the staff who always seem to be busy looking after the resident. I have not seen anything that would make me anxious about my brother's care.

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Review from Esther B (Daughter of Resident) published on 20 July 2023 Submitted via Website • Report

Overall Experience

My dad is so happy here. He has been living here for just under a year and he feels so at home.
The staff couldn't be more lovely and willing to help my dad in every aspect.
Thank you all at Derwent Lodge.

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Review from Jennifer M (Daughter of Resident) published on 19 July 2023 Submitted via Website • Report

Overall Experience

My mother is happy and settled at Derwent Lodge. She is well looked after and due to the good food and the excellent care that she receives, she is in better health now than when she lived at home.
I can say in all honesty that every single one of the staff is smiley, friendly and helpful. It is very

reassuring to know that they are unfailingly cheerful and kind towards my mum.
Both staff and management are ready and willing to listen to any enquiries or concerns.
The lady who organises the activities is always jolly and raises everyone's spirits. The residents love her. She was born to do that job! The nurses are very professional and manage medication efficiently. They know the residents well but will always be on the side of caution if they have concerns.
At such times, communication with family members is good and I always feel that I have a say in her treatment. When I say goodbye to Mum after visiting, I feel I am leaving her in safe hands.

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Review from Andrew C (Son of Resident) published on 12 July 2023 Submitted via Website • Report

Overall Experience

Staff very friendly, helpful and knowledgeable. Clean and tidy doing what they say they will do.
There are good activities available nearly every day but a lot seem to be animal related. I only say this as Mum being a country girl has never been enthusiastic about animals!
I feel the premises restricts

the staff and residents but appreciate there is nothing that can be done about that.
There is always a member of staff to hand to call on and they are willing to be multi-functional.

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Review from Karen J (Granddaughter of Resident) published on 19 April 2023 Submitted via Website • Report

Overall Experience

This home has changed my nan's life. She seems to have come alive with the brilliant care and activities available. The staff are so caring and all the residents have the chance to be involved in afternoon activities and day trips out. She seems so much happier and feels safer as she is surrounded by

other people and if she becomes unwell the staff are able to get her checked over by a doctor. When we visit the atmosphere is very friendly and relaxed and the residents look well cared for. I think Derwent Lodge is an amazing home that cares well for its residents and enables relatives to relax knowing that their loved ones are being well looked after.

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Review from S D (Son of Resident) published on 30 January 2023 Submitted via Postal Card • Report

Overall Experience

I came to see my uncle and the home is friendly. The home does not smell of food or urine and the residents all look clean and tidy. They could do with a bigger TV in the lounge. My uncle seems happy. A member of staff, in particular, is very friendly and good with the residents, very attentive with

my uncle.

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Review from Andrew L (Brother of Resident) published on 31 August 2022 Submitted via Postal Card • Report

Overall Experience

My brother recently spent four weeks at Derwent Lodge for respite care. During his time there, I found the care he received to be excellent, all the staff were very welcoming, friendly and attentive throughout. The premises itself is in a lovely position overlooking the river, is clean, well managed

and cared for with regular social events for residents. Going forward, I would be very happy for my brother to move there full-time in the future if his needs dictate.