






Heartley Green is situated in Irlam, Salford. It offers residential care to older people and people living with dementia.
The home is divided into different households, each has plenty of space to relax, including spacious lounges. Everyone who lives at Heartly Green has a large bedroom which can be personalised to individual taste and has its own en-suite facility.
The home also has a number of outdoor garden areas, which makes for...
Care Provided by Heartly Green
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices exclude therapeutic activities such as hairdressing and chiropody.
The price(s) shown are provided by the care home. Contact Heartly Green for full pricing details and T&Cs.
Contact Heartly Green to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Park Homes UK Ltd
- Private Owned
Person in charge
- Gemma Bennett(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (59)
- Single Rooms with ensuite Wet Room (59)
Heartly Green Reviews (35)
Heartly Green has a Review Score of 9.4 (9.364) out of 10, based on 13 reviews in the last 2 years.
Over all time Heartly Green has 35 reviews.
In particular, their open-door policy and recent proactive approach to managing mum's emotional health and wellbeing have been invaluable. As a family, we cannot emphasise enough how comforting it is to know that they listen to us and, as a result, provide an environment and level of care of high quality. Their genuine interest and attentiveness to the details is much appreciated!
Thank you so much for your kind words and lovely feedback. We are delighted to hear that you feel supported and reassured by our team at Heartley Green.
Providing a caring, well-organised home and listening to both our residents and their families is incredibly important to us. Your comments will mean a great deal to the whole team.
Thank you for your trust and support.
I found the team so kind and caring. My friend has to have respite from time to time, he is very spoilt. I have complete peace of mind. Thank you so much.
Thank you for your lovely feedback. We're so pleased your friend feels well cared for, and that you have peace of mind - that's exactly what we strive for. We will be sure to share this with the team at Heartly Green!
It is a difficult decision to hand your loved one over to strangers but we believe it is thanks to you that we had Mum for 97 years.
She could be trying at times due to dementia but you were always patient and understanding of her needs, always keeping us updated on what was happening.
As Mum slowly declined in health you ensured she was always clean and fresh, things that mattered to her, e.g. her nails, always kept clean. When she didn't want to eat you tempted her and found she would eat yogurt or egg custards. Little things that meant so much.
Her last few weeks we cannot thank you enough for all you did, going above and beyond.
We just want to take this opportunity to Thank every member of staff, past and present for everything, there are no words to convey how much we appreciate what you have done for her and us over 6 1/2 years.
Thank you so much for your heartfelt words. We're truly sorry for your loss, and it means so much to us to hear that our care and support made a difference to both your mum and your family. It was an honor for the team to care for her over the years, and we're incredibly grateful for your kind appreciation of the team's efforts.
Mum has lived at Heatly Green for 3 years. The carers and staff are so caring. Mum enjoys living there. She says the food is lovely and the staff are lovely and kind. Any issues raised are listened to and acted upon quickly.
Many thanks for your lovely review. We will pass on your kind words to the team at Heartly Green!
I have found that all the people who look after my friend are very pleasant and caring. He is looked after very well and we couldn't ask for a better place for him. He gets excellent care and he loves being here.
Thank you so much for your wonderful feedback. We are thrilled to hear that you find the team at Heartly Green to be pleasant, caring, and attentive to your friend's needs. It means the world to us that your friend is receiving excellent care and enjoys being with us. We truly appreciate your trust...
I think they look after my friend really good.
Thank you for your kind feedback. We're so pleased to hear that you feel your friend is well looked after at Heartly Green. We strive to provide the best care and support for all our residents, and your positive words mean a lot to us. Thank you for trusting us with your friend's care.
I've always found Heartly Green to be a friendly, welcoming place. The staff do their best in difficult circumstances, usually with a smile on their face. Food appears ok and the home is always clean.
"Thank you for your kind review. We're so pleased to hear that you find Heartly Green to be a friendly and welcoming place. Our staff are committed to providing the best care in any circumstances, and we're happy to know that their efforts, along with the food and cleanliness of the home, have made...
Mum has been in Heartly Green for 18 months. Settled in really well, seems happy and cared for.
Thank you for your lovely review. We're so pleased to hear that your mum has settled in well and feels happy and cared for at Heartly Green. It's always our goal to create a warm and welcoming environment for our residents and we're glad to know that she's been enjoying her time with us. Thank you...
Brilliant care, fantastic staff, I couldn't ask for anymore.
Very much improved in the last few months.
Thank you for the kind review. We will pass this on to the team at the home
I believe children came in carol singing and Mum truly loved singing along with them.
Thank you for taking the time to write this review. I am extremely pleased that your mum received the high-quality care that our hard-working team aspire to every day.
I'm so relieved that I can go home after visiting and know he is safe and well looked after.
Thank you so much for the kind review! We will share this with the team at the home.
It is a great place, the staff are amazing they do so much for the people here, nothing is too much trouble. They are on top of everything and as much as they have activities each week. When my aunt had an accident they were quick to sort out and inform us how she was and what was happening. It might not be the poshest one around but would definitely recommend.
Thank you for your wonderful review. We will share this with the team at the home.
Never see management, Mum always seems happy, well kept and clean. I would like to see Mum engage in more activities, such as flower arranging, crafts and outings to have a change.
Dad had a fall after being in the home for 20 days. It had been agreed that the door to his room should be left open in the evening with a pressure pad in place. He wanders in the evening with his dementia, but this wasn't the case, he fell behind the door. Mum attended after the ambulance was called, there were no senior staff in attendance and we are not sure how long he had been on the floor bleeding, but he was still in clothes and slippers that he had on when my mum left at 7:00 pm (not changed for bed). Since his admission, nobody has telephoned my mum to ask after dad. Dad is not going back to Heartly Green, the care is far off the standard that we would wish for our lovely dad. Mum emptied his room, and not one member of staff (the manager of the care home was in the office) spoke with my mum. This care home is appalling for the care of dementia patients. Dad deserves to be treated with dignity and above all quality of care, none of which he received at Heartly Green.
Hi, I'm so sorry that this has been your experience. One of our senior management team will reach out to conduct a complaint investigation into this incident so that we can ensure this does not happen again.
We told the manager that my dad needed a pressure pad at the side of his bed and to leave the bedroom door open as he wandered at night. He had only been in the home for 20 days when he fell at night and we have no idea how long he had been left! We think he was left on the floor for hours as his door was closed. He has been deteriorating in the hospital since the fall. Not one of the care home staff has called to see how he is! To add insult to injury we have been sent a bill for the 4 weeks he has been in hospital. Avoid this home.
Hi, I'm so sorry that this has been your experience. One of our senior management team will reach out to conduct a complaint investigation into this incident so that we can ensure this does not happen again.
Firstly I feel better knowing my mum is safe and well taken care of.
My mum's room is of good high standards too.
Thanks for all your hard work and professionalism.
Thank you for the lovely feedback. We will make sure this is shared with the care home team.
Mum very happy and settled here. Staff have been good considering the difficulties of the pandemic.
Our mum has been in this home (Heartly Green) for above 5 years. The staff show genuine interest in all the resident's welfare and are both caring and kind. The home is always clean and well presented and the management keep us up to date with changes in an email.
Mum moved into Heartly Green just before Christmas '21 after a stay in hospital. She loves the team who have been brilliant with her, and she has absolutely thrived. She has regained her health and is now happy and able to go home, thank you everyone.
Thank you for your kind review. It is lovely to hear your mum settled into the homes and wonderful that she has been able to return to her own home. I will share your comments with al the team.
Plus there is never a bad smell in Heartly Green and feels more like a hotel.
Thank you for your kind reveview and positive comments about the home which I will share with all the team at Heartly Green.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 27 July 2026We currently have vacancies available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!
News (0) & Events (0)
There are no news items for Heartly Green.
There are no upcoming events for Heartly Green.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Heartly Green.
Accreditations
There are no accreditations posted yet for Heartly Green.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Heartly Green
What types of Care is Heartly Green registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heartly Green have?
There are 59 Single Rooms.
What are the Facilities & Services at Heartly Green?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Heartly Green to the centre of Manchester?
7.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heartly Green to verify any information. View our terms and conditions. Heartly Green has an Enhanced Service -more info.