Heartly Green

Well done everyone and thank you to the amazing staff at Heartly Green.

I highly recommend Heartly Green to anyone seeking 24-hour care for themselves or a loved one.

Mum has not been very well this month and has had to stop in bed for a few days. Everyone at Heartly Green have been wonderful with Mum and have taken excellent care of her. I cannot thank them enough.

I have lived here for nearly two years, I can't walk or do much. The staff are so helpful, nothing is too much trouble for them. They work long hours just to help us. The food is lovely, and we get to go out often for meals and such. I like it when the school came to us and sing with us. I wouldn't live anywhere else now.

I have lived at Heartly Green for over a year. The staff are very caring and look after us well. I really like living at Heartly Green.

My 91-yr-old mother-in-law broke her hip. After surgery was transferred to Heartly Green. From day 1 we were told she was there for physiotherapy. A therapist came to see her the second morning and from then until a couple of days ago she had no physio whatsoever! She had been left to sit in an uncomfortable chair all day every day. She has no weight on her and was sitting on her bones, her feet swelled which have never done before. After I complained they decided to begin physio. After a week they took her into her bathroom, watched as she got undressed, left her on her own closing the door, she had no zimmer to lean on. She was terrified of moving in case she fell, she couldn't open the door it was too heavy, she is 5stone. For the past few days, it was absolutely freezing every day and they did take her in the dayroom. She and the other patients complained about the cold. They were ignored until I complained and begged for blankets for them there.

I have never had a fob and as a result, have spent a significant proportion of my life, since mum came in, waiting to be admitted to both outer and inner doors.

The staff cannot do enough for you.

The staff make you very welcome.

Since my mother moved into Heartly Green in March. She is a much happier person. The care she receives is second to none. She has friends to chat to and the carers are so kind and caring. Nothing is too much trouble for them. On the 21st May, my Mum was 99 and she had a lovely day. Everyone enjoyed themselves. A singer provided the entertainment and everyone joined in the singing. It was such a happy day. If I was to need care in the future it is where I would like to stay.

Our mother came to Heartly Green just under one year ago. We are all so pleased with the support of staff/management. Nothing is any trouble for the staff. Our mother is very happy and settled here. I am a nurse myself and always recommend Heartly Green to other service users! Great job! Keep up the good work!

The unit was bright, cheerful and homely with kind and caring staff who often went the extra mile to make the environment as pleasant as possible by decorating communal areas and helping to make the garden a welcoming space in which to spend time outdoors. Staff were always willing to listen to families and residents to help resolve any problems.

Mum was always treated with kindness, respect and patience. As her mental and physical health deteriorated, carers adapted to her needs and made necessary changes to keep her safe and as well as possible.

I always found Heartly Green to have a welcoming and homely atmosphere and feel Mum was well looked after.

Over a sixth month period, the staff dealt with my Mother with sensitivity and understanding in what were challenging circumstances dealing with dementia.

This is a place where residents are made to feel like they are in a family unit and are treated and cared for as family members.

My sister and I would like to thank the staff for their hard work, care and support.

Visited my nan who has quickly deteriorated and is finding it difficult to come to terms with her disabilities and lack of independent living skills. She has emphasised how kind the staff are (she is never so positive!) and I witnessed this myself today. They know her care needs 100%, they are so 'on the ball' so that her safety was never compromised (even when she tries to run away from her zimmer). They support and encourage her and welcomed us on to the ward. In such a time of stress and sadness I left the home today knowing that although I am unsure how my nans health will be, I know she is in best hands. 10/10 for the staff on shift today.