






Heartley Green is situated in Irlam, Salford. It offers residential care to older people and people living with dementia.
The home is divided into different households, each has plenty of space to relax, including spacious lounges. Everyone who lives at Heartly Green has a large bedroom which can be personalised to individual taste and has its own en-suite facility.
The home also has a number of outdoor garden areas, which makes for...
Care Provided by Heartly Green
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices exclude therapeutic activities such as hairdressing and chiropody.
The price(s) shown are provided by the care home. Contact Heartly Green for full pricing details and T&Cs.
Contact Heartly Green to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Park Homes UK Ltd
- Private Owned
Person in charge
- Gemma Bennett (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (59)
- Single Rooms with ensuite Wet Room (59)
Heartly Green Reviews (35)
Heartly Green has a Review Score of 9.3 (9.335) out of 10, based on 12 reviews in the last 2 years.
Over all time Heartly Green has 35 reviews.
Well done everyone and thank you to the amazing staff at Heartly Green.
The friendly and professional team provide excellent care and support. Communication with family members is also excellent.
Throughout incredibly difficult circumstances, they have worked tirelessly to keep everyone safe and ensure that residents and loved ones can keep in touch.
It is a huge relief to know that Dad is thriving and looked after, to an amazingly high standard.
The environment is welcoming and residents are helped to personalise their accommodation - so it is truly a home.
Dad loves the camaraderie, dignity the care has afforded him... and the food!
Although lockdown and shielding have provided challenges, the team have done everything possible to keep spirits up and provide entertainment/stimulation.
I highly recommend Heartly Green to anyone seeking 24-hour care for themselves or a loved one.
Mum has not been very well this month and has had to stop in bed for a few days. Everyone at Heartly Green have been wonderful with Mum and have taken excellent care of her. I cannot thank them enough.
I have lived here for nearly two years, I can't walk or do much. The staff are so helpful, nothing is too much trouble for them. They work long hours just to help us. The food is lovely, and we get to go out often for meals and such. I like it when the school came to us and sing with us. I wouldn't live anywhere else now.
I have lived at Heartly Green for over a year. The staff are very caring and look after us well. I really like living at Heartly Green.
My 91-yr-old mother-in-law broke her hip. After surgery was transferred to Heartly Green. From day 1 we were told she was there for physiotherapy. A therapist came to see her the second morning and from then until a couple of days ago she had no physio whatsoever! She had been left to sit in an uncomfortable chair all day every day. She has no weight on her and was sitting on her bones, her feet swelled which have never done before. After I complained they decided to begin physio. After a week they took her into her bathroom, watched as she got undressed, left her on her own closing the door, she had no zimmer to lean on. She was terrified of moving in case she fell, she couldn't open the door it was too heavy, she is 5stone. For the past few days, it was absolutely freezing every day and they did take her in the dayroom. She and the other patients complained about the cold. They were ignored until I complained and begged for blankets for them there.
Thank you for your review. We are sorry that you were unhappy with the care your loved one received. The heating was broken early October for around 24 hours, however, the temperature was continually monitored and a full supply of blankets was available to all residents in the building who were...
The staff are a credit in the way they deal with difficult situations and the residents in general.
There have been a couple of occasions when my mother has ended up with the wrong clothes - sometimes dirty blankets etc. If I have a gripe, it is access.
I have never had a fob and as a result, have spent a significant proportion of my life, since mum came in, waiting to be admitted to both outer and inner doors.
Thank you for your review. We are pleased that overall you are happy with the service and care provided at the home. We will speak to our housekeeping team to ensure items are returned to the named individual. With regards to access to the building the safety and security of the people we support...
The staff cannot do enough for you.
The staff make you very welcome.
Since my mother moved into Heartly Green in March. She is a much happier person. The care she receives is second to none. She has friends to chat to and the carers are so kind and caring. Nothing is too much trouble for them. On the 21st May, my Mum was 99 and she had a lovely day. Everyone enjoyed themselves. A singer provided the entertainment and everyone joined in the singing. It was such a happy day. If I was to need care in the future it is where I would like to stay.
Our mother came to Heartly Green just under one year ago. We are all so pleased with the support of staff/management. Nothing is any trouble for the staff. Our mother is very happy and settled here. I am a nurse myself and always recommend Heartly Green to other service users! Great job! Keep up the good work!
The unit was bright, cheerful and homely with kind and caring staff who often went the extra mile to make the environment as pleasant as possible by decorating communal areas and helping to make the garden a welcoming space in which to spend time outdoors. Staff were always willing to listen to families and residents to help resolve any problems.
Mum was always treated with kindness, respect and patience. As her mental and physical health deteriorated, carers adapted to her needs and made necessary changes to keep her safe and as well as possible.
I always found Heartly Green to have a welcoming and homely atmosphere and feel Mum was well looked after.
Communication is outstanding.
Personal care, hygiene and care for all aspects of well-being are outstanding.
Staff in all areas from administration, care, food ... are outstanding. This is not only a reflection of the training but the ethos created that runs throughout the entire site.
Over a sixth month period, the staff dealt with my Mother with sensitivity and understanding in what were challenging circumstances dealing with dementia.
This is a place where residents are made to feel like they are in a family unit and are treated and cared for as family members.
My sister and I would like to thank the staff for their hard work, care and support.
Visited my nan who has quickly deteriorated and is finding it difficult to come to terms with her disabilities and lack of independent living skills. She has emphasised how kind the staff are (she is never so positive!) and I witnessed this myself today. They know her care needs 100%, they are so 'on the ball' so that her safety was never compromised (even when she tries to run away from her zimmer). They support and encourage her and welcomed us on to the ward. In such a time of stress and sadness I left the home today knowing that although I am unsure how my nans health will be, I know she is in best hands. 10/10 for the staff on shift today.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 07 September 2026We currently have vacancies available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!
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