Heartly Green

34 Cutnook Lane, Irlam, Manchester M44 6JX
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9.3 35 Reviews
  • Heartly Green, Manchester
Heartly Green is situated in Irlam, Salford. It offers residential care to older people and people living with dementia.

The home is divided into different households, each has plenty of space to relax, including spacious lounges. Everyone who lives at Heartly Green has a large bedroom which can be personalised to individual taste and has its own en-suite facility.

The home also has a number of outdoor garden areas, which makes for a wonderful place to relax with visiting family and friends.

By getting to know the people supported, trained staff deliver the highest standards of person-centred care. Every person living at Heartly Green leads a happy, active and fulfilled life, tailored to their individual passions and interests. There is a varied activity programme on offer for all to enjoy, which includes arts and crafts, reminiscence sessions and entertainment.

Heartly Green recognises that every individual has unique preferences and requirements and the home takes personalised approach to care planning, working closely with residents and their families to develop customised care plans that promote independence, dignity, and fulfilment. Each resident has their own assigned key worker who will spend time getting to know each individual and personalising care packages to the preference and wishes of the individual and family member. The dedicated staff undergo regular training and education to stay abreast of the latest developments in healthcare.

Nutritious meals are cooked onsite by the home's own chefs which offer choices and are tailored to resident preferences and to any dietary requirements.

Heartly Green are dedicated to providing exceptional care and support to residents, empowering them to live life to the fullest with dignity, respect, and compassion.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Prices exclude therapeutic activities such as hairdressing and chiropody.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Victoria Baker (Service Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (59)

Heartly Green Reviews (35)

9.3

Heartly Green has a Review Score of 9.3 (9.267) out of 10, based on 16 reviews in the last 2 years.
Over all time Heartly Green has 35 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heartly Green
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Total of 35, showing 21-35
Review from B J (Daughter of Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are currently not allowed to visit due to coronavirus, but I have regular video calls with my mum and write letters to her. She is being kept safe and well by the amazing staff who are going above and beyond to ensure my mum is safe and others.
Well done everyone and thank you to the amazing staff
at Heartly Green.
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Review from Lisa J (Daughter of Resident) published on 5 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is thoroughly enjoying his time at Heartly Green and is delighted to have secured a permanent place.
The friendly and professional team provide excellent care and support. Communication with family members is also excellent.
Throughout incredibly difficult circumstances, they have worked tirelessly
to keep everyone safe and ensure that residents and loved ones can keep in touch.
It is a huge relief to know that Dad is thriving and looked after, to an amazingly high standard.
The environment is welcoming and residents are helped to personalise their accommodation - so it is truly a home.
Dad loves the camaraderie, dignity the care has afforded him... and the food!
Although lockdown and shielding have provided challenges, the team have done everything possible to keep spirits up and provide entertainment/stimulation.
I highly recommend Heartly Green to anyone seeking 24-hour care for themselves or a loved one.
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Review from B L (Daughter of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has not been very well this month and has had to stop in bed for a few days. Everyone at Heartly Green have been wonderful with Mum and have taken excellent care of her. I cannot thank them enough.
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Review from J I (Resident) assisted by family/friend published on 21 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for nearly two years, I can't walk or do much. The staff are so helpful, nothing is too much trouble for them. They work long hours just to help us. The food is lovely, and we get to go out often for meals and such. I like it when the school came to us and sing with us. I wouldn't
live anywhere else now.
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Review from M N (Resident) assisted by family/friend published on 21 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived at Heartly Green for over a year. The staff are very caring and look after us well. I really like living at Heartly Green.
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Review from June S (Daughter-in-law of Resident) published on 13 November 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
My 91-yr-old mother-in-law broke her hip. After surgery was transferred to Heartly Green. From day 1 we were told she was there for physiotherapy. A therapist came to see her the second morning and from then until a couple of days ago she had no physio whatsoever! She had been left to sit in an uncomfortable
chair all day every day. She has no weight on her and was sitting on her bones, her feet swelled which have never done before. After I complained they decided to begin physio. After a week they took her into her bathroom, watched as she got undressed, left her on her own closing the door, she had no zimmer to lean on. She was terrified of moving in case she fell, she couldn't open the door it was too heavy, she is 5stone. For the past few days, it was absolutely freezing every day and they did take her in the dayroom. She and the other patients complained about the cold. They were ignored until I complained and begged for blankets for them there.
Reply from Lynn Billingham, Sales, Marketing and Customer Service Manager at Heartly Green

Thank you for your review. We are sorry that you were unhappy with the care your loved one received. The heating was broken early October for around 24 hours, however, the temperature was continually monitored and a full supply of blankets was available to all residents in the building who were affected. The Intermediate Care Unit where your loved one was being cared for is run by the local NHS and we believe your concerns have been addressed via their complaints procedure.

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Review from John S (Son of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I am very pleased with the service provided.
The staff are a credit in the way they deal with difficult situations and the residents in general.
There have been a couple of occasions when my mother has ended up with the wrong clothes - sometimes dirty blankets etc. If I have a gripe, it is
access.
I have never had a fob and as a result, have spent a significant proportion of my life, since mum came in, waiting to be admitted to both outer and inner doors.
Reply from Lynn Billingham, Sales, Customer Service and Marketing Manager at Heartly Green

Thank you for your review. We are pleased that overall you are happy with the service and care provided at the home. We will speak to our housekeeping team to ensure items are returned to the named individual. With regards to access to the building the safety and security of the people we support is of paramount importance to us which sometimes results in a delay in accessing the building, particularly at weekends and evenings.

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Review from David B (Nephew of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Super staff, super care and excellent home.
The staff cannot do enough for you.
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Review from Barbara B (Niece of Resident) published on 8 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home, excellent care and excellent staff.
The staff make you very welcome.
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Review from Sheila B (Daughter of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother moved into Heartly Green in March. She is a much happier person. The care she receives is second to none. She has friends to chat to and the carers are so kind and caring. Nothing is too much trouble for them. On the 21st May, my Mum was 99 and she had a lovely day. Everyone enjoyed
themselves. A singer provided the entertainment and everyone joined in the singing. It was such a happy day. If I was to need care in the future it is where I would like to stay.
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Review from Julie R (Daughter of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother came to Heartly Green just under one year ago. We are all so pleased with the support of staff/management. Nothing is any trouble for the staff. Our mother is very happy and settled here. I am a nurse myself and always recommend Heartly Green to other service users! Great job! Keep up the
good work!
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Review from Lynda H (Daughter of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was resident at Heartly Green for almost 4 years.
The unit was bright, cheerful and homely with kind and caring staff who often went the extra mile to make the environment as pleasant as possible by decorating communal areas and helping to make the garden a welcoming space in which to spend time
outdoors. Staff were always willing to listen to families and residents to help resolve any problems.
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Review from Miriam R (Daughter of Resident) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was always treated with kindness, respect and patience. As her mental and physical health deteriorated, carers adapted to her needs and made necessary changes to keep her safe and as well as possible.


I always found Heartly Green to have a welcoming and homely atmosphere and feel Mum was well

looked after.
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Review from Lynn S (Daughter of Resident) published on 21 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
This really is the Gold Standard of care. From the moment my Mother arrived in the facility, it was clear the focus of all the staff was to create a safe, secure and welcoming environment where the all the needs of the residents and consideration of the family are central to the care plan.
Communication
is outstanding.
Personal care, hygiene and care for all aspects of well-being are outstanding.
Staff in all areas from administration, care, food ... are outstanding. This is not only a reflection of the training but the ethos created that runs throughout the entire site.
Over a sixth month period, the staff dealt with my Mother with sensitivity and understanding in what were challenging circumstances dealing with dementia.


This is a place where residents are made to feel like they are in a family unit and are treated and cared for as family members.


My sister and I would like to thank the staff for their hard work, care and support.

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Review from Lizzie F (Granddaughter of Resident) published on 5 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my nan who has quickly deteriorated and is finding it difficult to come to terms with her disabilities and lack of independent living skills. She has emphasised how kind the staff are (she is never so positive!) and I witnessed this myself today. They know her care needs 100%, they are so 'on
the ball' so that her safety was never compromised (even when she tries to run away from her zimmer). They support and encourage her and welcomed us on to the ward. In such a time of stress and sadness I left the home today knowing that although I am unsure how my nans health will be, I know she is in best hands. 10/10 for the staff on shift today.
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Current Review Score: 9.3 (9.267)

Overview of Review Score

The Review Score of 9.3 (9.267) out of 10 for Heartly Green is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.267 for Heartly Green is calculated as follows: ( (103 Excellents x 5) + (58 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (13 Very Poors x 1) ) ÷ 187 Ratings = 4.267
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heartly Green is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

No Bed Vacancies

Posted: 15 Sep 2025

We currently have vacancies available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!

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