Avalon Park Care Home

My mum who suffers with vascular dementia has had 2 short stay respite stays I can't thank Alannah and her staff enough for the excellent care they gave to my mum and the great work they do looking after the residents I wouldn't hesitate for my mum to stay there again thanks again

Poor care due to not enough staff. Too many agency staff especially on nights and sometimes mum can't understand them, no patience. Elderly left on their own for hours. We have complained many times, but nothing changes. Mum should have 24/7 care - this does NOT happen. Manager spends all her time upstairs doing paperwork, rarely downstairs overseeing or helping. Food terrible. No entertainment, stimulation, or exercise (just left in chairs or rooms). If we didn't attend to mum's needs, she would be a lot worse. Residents, bored and left for too long.

My wife Jean will eat all her food, but she needs time to eat it, as several others do. Some carers help her, but clear up after so long to clean the kitchen, as I have witnessed it myself. I have asked some of the one of the senior carers for a supplement of vitamins for my wife.

Staff are very helpful and caring. Nothing is too much trouble. The manager has the best interest of all her residents and staff. Also, the secretary has things very organised and displays everything that is going on.

No care plan in place. Wow. Told 28 days legal requirement. Not "we are extremely happy to share this information with you, with have prepared this immediately so you can be confident that you loved one is in safe hands with us". So in a home with no care plan, bet handover times went well. Such a loving caring home. Blah Blah Blah. Note I really appreciate you don't want your loved one here so we will do everything in our power to get them home. They were neglected and left in their own urine its disgusting after asking for help. Come up with all your excuses. You messed with the wrong family. We took video evidence. Deny that in court.

Would definitely recommend Avalon Park.

The staff here are warm, friendly, extremely helpful and caring as is the management. Residents' well-being is important and displayed by the range of activities available. Family is always welcome with management and staff always ready to support you. Overall a lovely home, well-run by dedicated and caring staff.

Home-from-home experience. The staff are absolutely brilliant. No worries about leaving my mum as I know she is safe and well looked after. Kept fully updated on Mum's well-being.

I would like to thank all the staff for the support and care for my mum who has complex needs and can be very testing. Always warm and welcoming, a happy place to be as I visit up to 4/5 times a week. A big thank you.

Friendly and welcoming home. The staff are lovely. We were made to feel very welcome and our minds were put to rest as Mum was cared for and looked after.

So much so that if the need arrives, both myself and my brother will book ourselves in... eventually.

On the night of the event, a lot of people attended and everyone enjoyed the party. All the staff had made all their hard work a very successful time for everyone. Very well done Avalon Park.

The carers and nursing staff work very hard. The kitchen staff are very good. The cleaners do a brilliant job. The laundry staff also do a good job.

The home put on a Halloween Party for the residents, family and friends. It was lovely and all of the residents had a great time listening to music, dancing, taking part in the party games and enjoying the food! Well done Avalon Park Care Home!

My mum was recently admitted to Avalon Park in the dementia section of the home. Right from day one the staff kept us informed on what was happening with Mum and helped us to cope with leaving her that very first day which was very difficult for us as a family. She has been there just over a week and she already looks healthier and has settled in well. They allow my dad to visit whenever he wants and always make him feel welcome. I honestly don’t know how the carers do it on the upstairs unit they are all absolutely amazing and we feel Mum is in the very best care, giving us peace of mind.

As I say, it is a very stressful time for me, but I’m confident she’ll be well cared for. Thank you.

My mum has only been at Avalon Park for 3 weeks but she already seems brighter and is walking more. The staff have all been lovely, I don't know everyone's names yet to name them individually but all I have met seem friendly and efficient. My mum has some dementia but she also says everyone is very kind to her. As I say she has only been there three weeks but very happy so far.

My mum has stayed at this care home twice and has thoroughly enjoyed her stay both times. The staff are all very friendly and professional in a very clean and welcoming environment. I would recommend this care home to anyone.

My mum had an all too short stay at Avalon Park. When she arrived she wasn't in the best of places with regard to her mental state. We were soon put at ease with how well mum was cared for, mum soon settled into her new home and was extremely well cared for. In my experience, all members of staff couldn't do enough for us as a family or my mum. When mum passed away she was treated with the utmost dignity. It was obvious they all really cared and they couldn't do enough for us at a very difficult time. I cannot thank all the staff enough they have made this most difficult of times that much easier to bear.

Mum has been very well looked after since she has been in the home last year. She could no longer look after herself in her home, and was suffering from severe depression. Since going into Avalon Park she is happy and it's nice to see Mum happy again. She has made friends and the staff have been great with her and are very patient from what I have seen with other residents. This has also changed my life and allowed me to spend more time with my children and have a better quality of life. Thank you!