Avalon Park Care Home

Everyone takes wonderful care of my mum. I know she is safe and well looked after in all aspects. My mum is more settled and happy since moving into Avalon Park. I can only say positive things about this care home.

My mum went into Avalon Park about 8 weeks ago and we can't fault everything about the home, they have made her welcome and looked after her so well she has fun with the staff and has made lots of friends. It's made a big difference to her life, she was giving up on life when she lived alone, it was a very hard decision for her to go into a care home but she is settling very well and it has given us peace of mind knowing she is being looked after 24 hours a day. Thank you so much to all the staff at Avalon Park.

Staff communication is very good, living conditions are clean and comfortable. My Mother has had issues with falling as she is very frail but staff have been there for her. Overall I'm pleased with the care my Mum receives.

Dad has been in Avalon Park Care Home for his first month, when his dementia meant that he could no longer live in his own home with visiting carers, he needs 24/7 care. It was really hard to visit homes to be able to make a choice for where to place him, I’m sure everyone feels like this. I chose Avalon Park Care Home for several reasons, it being a small home, the happy atmosphere, friendliness of the staff (both with residents and with each other), staff always in attendance and always someone I can ask for help or information. More too, and all has been positive. The staff are obviously very experienced in working with people with dementia, it is a horrible, difficult disease, but they get to know each resident individually, so they know when someone may be unwell or having difficulties, and they take appropriate action. I’m so pleased to see that all residents are treated with care and respect and their individual needs and choices are supported as best as they can. Highly recommended!

Thank you!

This place was amazing, the staff were brilliant in dealing with and looking after my Mum. They were very professional and caring with her. One member of staff, in particular, was so kind in arranging visits for visiting my Mum. We cannot thank you guys enough. 5-star service thank you.

Whilst visiting my sister recently I commented about a member of staff who always seemed to be smiling whenever I saw her. My sister told me that this was the entertainments manager and said: "...she is always happy and she makes us all happy". This was lovely to hear. It is a great gift to be able to bring joy to others. Well done to her and all the staff at Avalon Park who take such good care of my sister.

This care home is excellent and awesome. The staff are awesome and first class. The activities staff are awesome too. The food could be improved by having baked spuds at night with different fillings, rice crispies in the morning.

I would like to praise the staff at Avalon Park for the exceptional care they are providing for my grandad. Unfortunately, we, as a family, had to make the difficult decision to seek care support for the most precious person in the family. This was extremely hard and caused lots of tears and guilt. The manager was absolutely outstanding! Her dedication to the residents is unquestionable, and time spent with us as a family was never to much trouble. She answered all questions and ensured his personal preferences were catered for. The staff are also fantastic; I ring often for an update on Grandad and I am always greeted with a friendly voice; they always put Grandad on the phone, which he relishes.

Thank you to the manager and the team.

My Mum moved to Avalon Park in January so it is very early days but I can see in the short period of time that she has been in that she has been treated with kindness, dignity and respect. The management and staff have been a pleasure to deal with and nothing is too much trouble for them. I can also see that the staff do show care and compassion towards the residents. They also have a visiting booth so at least we can go and visit at a pre-booked time. Well done Avalon Park.

Grandad moved into Avalon Park at the start of lockdown (March 20). We have been unable to see the home or meet other residents or staff face to face. However, staff have been happy to do what they can to ensure my grandad feels settled with his home comforts around him. We ring each day to see how he is and we are always given a full update including when Grandad's having a wobbly day. We are able to have Whatsapp calls and window visits with him which means a lot in these very difficult times.

Meals are terrible here, too much agency staff. No chef input.

I have always been very happy here.

To all the staff a warm thank you.

The staff are very good.

As a mystery shopper for retail etc., I advise, it might be a good idea, to note, that people are more likely to discuss a bad experience than a good one!

My mum has stayed at Avalon Park for 6 weeks. Brilliant staff, nothing too much trouble for them, always approachable. Lovely rooms, food excellent. The manager is also fantastic and friendly. We can't thank you all enough for our mum's care. Outstanding. Not to forget administration. The manager has built a fantastic team up.

Everything was explained about mum's care, about medication etc. I was asked if there was anything I wanted to ask or if there was anything I wasn't happy with. Everything about her needs and care were fully explained.

The resident's son had Xmas lunch with our mum and the other service users and the atmosphere and food was a credit to all the staff.

My mother-in-law has been in the home a few months now and been treated with respect and cared for. The seniors have been outstanding with her and looked after. The carers even when they are busy have always been there to help her and always take time to speak to her when we visit. Excellent, nothing is too much trouble for them all. Would also like to say that the manager is a very lovely person and they couldn't get a better manager anywhere.