The staff are obviously very experienced in working with people with dementiaKristen B(Daughter of Resident/Service User)
The staff are obviously very experienced in working with people with dementiaKristen B(Daughter of Resident/Service User)
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Avalon Park Care Home has a Review Score of 8.4 (8.351) out of 10, based on 10 reviews in the last 2 years.
Over all time Avalon Park Care Home has 105 reviews.
I'm happy if my dad is happy so thank you, Avalon Park, for all you do for my dad.
I'm happy if my dad is happy so thank you, Avalon Park, for all you do for my dad.
We are very pleased with the care provided for our mother. The staff are always very helpful and considerate.
We are very pleased with the care provided for our mother. The staff are always very helpful and considerate.
Mum's quite happy here, likes the food and company the carers are all very nice and she as settled in well.
Mum's quite happy here, likes the food and company the carers are all very nice and she as settled in well.
This is like a mansion to keep me safe regards feeding and keeping me safe. My lovely home keeps me happy. My friends all think my home is lovely. I love to arrange my ornaments and flowers but they polish and was the floors. I love my home for my care.
This is like a mansion to keep me safe regards feeding and keeping me safe. My lovely home keeps me happy. My friends all think my home is lovely. I love to arrange my ornaments and flowers but they polish and was the floors. I love my home for my care.
Very helpful and professional, nice and clean. Nice atmosphere.
Very helpful and professional, nice and clean. Nice atmosphere.
This care home does not care for their residents. They do not show residents the dignity and respect they should. Residents are allowed to wander into other residents' rooms. Residents allowed to sleep in other residents' beds and staff seem to just ignore this. Personal belongings keep going...
This care home does not care for their residents. They do not show residents the dignity and respect they should. Residents are allowed to wander into other residents' rooms. Residents allowed to sleep in other residents' beds and staff seem to just ignore this. Personal belongings keep going missing and staff use residents' items on other residents such as hair brushes etc. If you miss a meal such as breakfast - then you miss it. There is no option to have a late breakfast. Residents are not properly dressed in the morning - there have been many occasions when we have had to re-dress a resident.
Thank you for your review, we value all feedback as this helps us to improve our service where required. These concerns were brought to our attention directly and as such they have been fully investigated and responded to. Some of the Residents at Avalon Park are living with dementia and therefore...
Thank you for your review, we value all feedback as this helps us to improve our service where required. These concerns were brought to our attention directly and as such they have been fully investigated and responded to. Some of the Residents at Avalon Park are living with dementia and therefore they do, at times, go into other Residents’ bedrooms. Staff do distract them from doing so as far as possible and most certainly do not ignore situations where Residents fall asleep on beds that they think are theirs. We are very flexible with providing meals when Residents wish to eat. When a Resident has a lie in we always ensure that breakfast is provided for them when they want it. Alternatives are offered at every mealtime to ensure that our Residents can have a lighter or more substantial meal at a time that suits them.
They treat my mum with respect and care for all her needs. It's not easy for the relatives sometimes having somebody in a care...
They treat my mum with respect and care for all her needs. It's not easy for the relatives sometimes having somebody in a care home, they feel guilty but the staff look after my mum as I would that gives me comfort knowing she is safe and being looked after.
Staff good, food excellent. Activities are good and there is something going on most days.
Staff good, food excellent. Activities are good and there is something going on most days.
I have visited two people here and they both seemed to like it. The staff are friendly and attentive. I hope when it is my time I get somewhere just as nice.
I have visited two people here and they both seemed to like it. The staff are friendly and attentive. I hope when it is my time I get somewhere just as nice.
I leave my Mum every day with confidence and reassurance that she is being very well looked after. The staff are quick to notice and deal with issues as they arise. They are also very welcoming, smile easily and make good eye contact. Mum reports they are kind and supportive.
I leave my Mum every day with confidence and reassurance that she is being very well looked after. The staff are quick to notice and deal with issues as they arise. They are also very welcoming, smile easily and make good eye contact. Mum reports they are kind and supportive.
Staff are very friendly, accommodation clean and comfortable.
Staff are very friendly, accommodation clean and comfortable.
We have been very happy with the care mum has received here, would recommend to others.
We have been very happy with the care mum has received here, would recommend to others.
A very welcoming reception area with a lovely administrator who is extremely busy but always very pleasant and eager to help.
The staff are all lovely. They are all so busy but always find the time to meet mum's needs and demands great maintenance staff.
The food is amazing and the head chef...
A very welcoming reception area with a lovely administrator who is extremely busy but always very pleasant and eager to help.
The staff are all lovely. They are all so busy but always find the time to meet mum's needs and demands great maintenance staff.
The food is amazing and the head chef is so pleasant and offers to try and meet any changes requested - laundry is brilliant and the cleaners are great. Thank you.
Staff are always friendly and not only so they take their time to speak to the residents to make them feel comfortable but they also take the time to speak to us as family keeping us up-to-date on activities residents have done and what is happening.
Staff are always friendly and not only so they take their time to speak to the residents to make them feel comfortable but they also take the time to speak to us as family keeping us up-to-date on activities residents have done and what is happening.
The home is lovely. It's been refurbished. It feels new. The staff are very good and for entertainment too.
The home is lovely. It's been refurbished. It feels new. The staff are very good and for entertainment too.
Mum is a stroke patient with loss of left side movement. The care and treatment she has received in her time here has been second to none! The staff are amazing. They work so hard and there are not enough of them. It is welcoming, warm and a happy place.
Mum is a stroke patient with loss of left side movement. The care and treatment she has received in her time here has been second to none! The staff are amazing. They work so hard and there are not enough of them. It is welcoming, warm and a happy place.
Excellent care, kindness and compassion received.
Excellent care, kindness and compassion received.
The staff are very friendly, caring and efficient. The home is very good and has recently been refurbished, it is clean and the food is excellent. My auntie is very happy and settled. I would not hesitate to recommend Avalon Park.
The staff are very friendly, caring and efficient. The home is very good and has recently been refurbished, it is clean and the food is excellent. My auntie is very happy and settled. I would not hesitate to recommend Avalon Park.
Not been here long but up to now very satisfied.
Not been here long but up to now very satisfied.
My friend is very happy and contented in this care home. Staff very friendly and caring. The rooms are excellent and food very good.
My friend is very happy and contented in this care home. Staff very friendly and caring. The rooms are excellent and food very good.
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