Avalon Park Care Home

We have found mum has settled down very well, and we have found the home provides mum with all she now needs. We feel nothing is too much trouble all our requests or questions get dealt with in a timely manner.

The month of April was excellent plenty for the residents to do. My aunt was very happy and settled.

My mother has been a resident for approximately 10 months. The care she receives is great. The home is clean and tidy. I feel that my mum's needs are met. I am pleased with the staff as nothing is too much trouble and from what I have seen when I visit mum, they go out of the way. Thank you and well done.

A lovely clean and comfortable 'home from home'. Friendly, caring and patient staff. They always have time to chat to residents and relatives alike. A good range of activities to engage the residents. Good communication between staff and relatives when asked for.

The meals they receive are of a good quality and special diets and needs are catered for. Residents are always treated with respect. I feel as though I can talk to any member of staff regarding any concerns I have.

I have found the improvement over the time that the new manager took over to be quite dramatic. The home is now clean - brighter and happier and the staff appear happier and more caring. I am delighted at the improvement.

My Mum came to Avalon Park Care Home after being in a respite home. We immediately felt we were welcomed and Mum has settled in very, very well. This is very much down to the staff who have been all excellent. As a family, this decision was an extremely hard one to make and it makes us all feel so much better that we know Mum is being really well looked after. The food is really nice and Mum is putting the weight back on that she lost whilst in respite.

My Mother-in-law has resided at Avalon Park for 20 months, the last 12 months with a new manager and a very supportive and caring team and the home has improved enormously. My Mother-in-law is safe and comfortable and is being well looked after. Since engaging an activities co-ordinator, lovely activities are provided, eventually with outings. Entertainment is put on singers etc. there are also pampering days. Regular meetings are held with any issues raised being dealt with. We as relatives are always invited to join the residents to enjoy a meal with them. The hairdresser visits on a weekly basis. Avalon Park is a caring and friendly home with dedicated staff and management.

They treat the patients with respect which I like very much

My nan has lived in Avalon Park for years and they have been very supportive of her living with dementia. My nan was very unwell a few months ago and even had pressure sores. With the home;s help, she is now walking again, eating again and the sore has healed.

Really pleased with the way things have improved since my mum arrived in August. Our main concern was mum enjoys trips out and there were none in place but now if has been introduced. The staff are always friendly and helpful and great you with a smile. Every time I visit, there is always tea, coffee and biscuits available for residents and plenty of activities for them to join in with. Overall a good experience.

My mother was admitted to Avalon Park Care Home in August 2016 after having two broken hips. I chose the home because it was bright and modern and had no funny smells, I didn't think I would ever see my mother walk again but she is! All the staff are lovely always pleasant and cheerful. My mother also has dementia and can sometimes be a bit difficult but the staff always seem to be able to calm her down. Overall I'm pleased by the way she's settled.

Staff motivation is apparent with everyone working as a great team. My husband is very precious to me and if I can't have him at home with me, which isn't possible due to his condition, then there is nowhere I would rather him be. I have every satisfaction that this home is going from strength to strength.

All the staff are friendly and the atmosphere is extremely pleasant. The staff have time to listen and to talk and answer questions. I am very pleased with all of the facilities.

The care home takes good care of my father making sure he gets the care he needs and to provide a reasonable environment to make sure he is happy as he can be in his later years.

The care providers are very attentive and seem to genuinely care about the clients. It's clean and tidy and each time we come it's a cheerful experience.

The care home is clean and welcoming they provide all the support you need. My father has been in there since December 2013 and has settled really well, great atmosphere always there for support for family if needed, clean rooms all the residents get well looked after. Staff are all there for you when needed, you know that your family are in safe hands and that they are being well looked after. You can sit back and know they are in safe hands.

Thoroughly satisfied with the progress and development of the home over the past couple of months. My granddad is happy and settled even though confronted with set backs, staff have always been supportive and twice for him whenever he needs. It's really relieving to know he's in safe hands.

My wife lives at Avalon Park and I have peace of mind that she is cared for well and is safe.

My mother was so happy at Avalon Park for 21 months until her death in January 2016. She loved all the staff and they loved her too. She felt safe an cared for. Yes there were a few issues such as the cleanliness of her room but they could be addressed. The staff although overworked and I must add grossly underpaid, always had time for residents as well as relatives. The joy and stimulation provided, especially, the activities team was amazing. The visual aesthetically pleasing corridors, lounge and gardens were the result of sheer hard work over and above what was expected of them. It was a place where even her great grandchildren would come which delighted my mother, as well as the other residents. Every event was superbly put together. It was a care home with a heart not a sterile institution, I do hope the new management do not take happiness and love out of Avalon Park and replace it with bureaucratic rules and regulations to deflate and reduce morale of both staff and residents!