Millfield Care Home

Bury New Road, Heywood OL10 4RQ
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9.4 67 Reviews
  • Millfield Care Home, Heywood
Millfield Care Home is a welcoming care home in the friendly town of Heywood in Greater Manchester, committed to delivering high standards of considerate care.

Millfield provides a comprehensive range of quality care. This includes nursing, convalescence, palliative, residential and residential dementia care.

Specialist care is also available for people with Huntington’s and Parkinson’s, while the young physically disabled unit provides specialist facilities and care for a wide range of disabilities.

Dedicated and skilled staff take time to get to know each resident, creating individual care plans that suit their specific needs and ensure they retain as much independence as possible.

This care is provided in attractive, clean purpose-built facilities located across four ‘houses’, surrounded by beautiful landscaped gardens with comfortable seating areas, raised flowerbeds and a tranquil sensory garden.

The comfortable, well-furnished en-suite bedrooms are fitted with a 24-hour call system, adjustable electric profiling beds and telephone points. Many of the rooms have lovely garden views, while some on the ground floor have patio windows.

Chefs at Millfield serve a varied menu of delicious and nutritious home-cooked meals – made with fresh, locally-sourced ingredients – and can cater to dietary and cultural needs.

A varied and interesting activity programme aims to deliver something fun and engaging for every resident, encouraging them to lead as full and active a life as possible.

Millfield enjoys a convenient location in a residential area of Heywood, on a local bus route and close to local shops, amenities and parks. It is just a short drive from the M62 and M66 motorways, yet is close to the outstanding natural beauty of the Pennines.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in charge

  • Lisa Astley (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (88)
  • Couples/Companion Rooms (2)

Visiting

  • Millfield Care Home is thrilled to welcome visitors. Visitors encouraged to visit their loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.

Parking

  • Millfield Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Millfield Care Home Reviews (67)

9.4

Millfield Care Home has a Review Score of 9.4 (9.422) out of 10, based on 11 reviews in the last 2 years.
Over all time Millfield Care Home has 67 reviews.

Overall Experience
  • 49
  • 13
  • 2
  • 1
  • 2
Date Published
  • 67
  • 3
  • 6
  • 11
  • 56
Reviewer Connection to Millfield Care Home
  • 31
  • 8
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 67, showing 61-67
Review from Philip M (Son of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is happy here and that says it all.
Happy with her carers and happy with her care. Happy with her room, warmth and security.
Because she is happy, so am I. When taking into account that I used to worry about her living as I do on the continent.
The staff constantly keep me informed.
Reply from Emily Wilson, Customer Service Administrator at Millfield Care Home

Thank you for your lovely review. I am so pleased that you and your Mother are happy with the care she is receiving and the environment she is in. It is our duty to ensure the residents feel at home. I will pass on your kind words to the home manager. The Bupa Customer Care Team.

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Review from Margaret P (Friend of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The person I care for and visit regularly has been happy and comfortable at Millfield Care Home. The staff have been excellent in their treatment of her and her personal care has been very good. One thing I would ask for is that she be given a drink more frequently as she cannot help herself.
Reply from Emily Wilson, Customer Service Administrator at Millfield Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Judy D (Daughter of Resident) published on 5 December 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
I find the Millfield Home extremely good in some aspects and not very good in others.
The laundry is done every day which is good and hygienic but then delivered to the residents room and instead of being hung up in the wardrobe jumpers etc are shoved in a drawer and totally creased up.
I would
be happier if each resident had a nominated carer who was familiar with all aspects of mums care.
Reply from Jayne Duck, Customer Services Administrator at Millfield Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service

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Review from Paul (Son of Resident) published on 15 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum seems really settled at Millfield Care Home. My/her one big issue is the quality
and variation of the food when you spend so much time in a care home.
Food plays a massive part in the quality of life and should be something to look forward to each day (especially paying nearly £40k year)

PS
a really good effort by the new management in all areas (except food) especial the memory lane features, well done.
Reply from Rose Pickering, Customer Service Administrator at Millfield Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from James H (Son of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Millfield is a purpose built residential home that is well managed and run to provide as good an environment for frail older people as possible. The staff know each of the residents as individuals and do their best to cater to my mother's requirements. They are flexible in their approach to allow my
mother to still have some control over her life. I have nothing but praise for their caring and professionalism.
Reply from Rose Pickering, Customer Service Administrator at Millfield Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Rob E (Grandson of Resident) published on 5 August 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My relative has lived on Hopwood unit for nearly a year now. In the past I have been concerned that there were no staff 'about'. I am so pleased the staff now occupy a nursing station, opposite the buzzer panel. I feel more assured that they are attentive to what is happening. My grandma says the buzzer
is answered more quickly. Thank You to the home for realising a change was needed to make a difference.
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Review from Amy E (Granddaughter of Resident) published on 5 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family chose Millfield for my Grandma because it is a beautiful home. The rooms are en-suite and are decorated to a high standard. Food is amazing, the staff are kind and the management really care.


I am so pleased that with the help of social services, my Grandma now has such an amazing home.

Care in the community was not working... Millfield care is, as she is happy!
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Current Review Score: 9.4 (9.422)

Overview of Review Score

The Review Score of 9.4 (9.422) out of 10 for Millfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Millfield Care Home is calculated as follows: ( (107 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 125 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.598 Points relating to the number of positive Reviews for Millfield Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 11 Positive Reviews ÷ 18.4 = 0.598
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Katarzyna

Katarzyna Kapalka

Job Title: Care Home Managers

I started my nursing training in 1986 and have worked in the care sector ever since, becoming the manager at Millfield in 2018.


I always wanted to do something medical and to teach, and I am extremely lucky to have had a career in which I have been able to fulfil both of my ambitions. I have been a nurse in both the NHS and the private sectors and have lectured in the adult education sector.


My "personal" motto is: “Treat others how you wish to be treated yourself”. It is of the utmost importance that our residents are always treated with respect and dignity, and that they enjoy an enriching and fulfilling experience at Millfield.


I am married with two grown-up children and love to read, cycle and walk my dog. I am also a trustee of a local charity that runs six nurseries.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millfield Care Home to verify any information. View our terms and conditions. Millfield Care Home has an Enhanced Service - more info.