Millfield Care Home

I have been very happy with the treatment my mother has received while staying at Millfield Care Home. The staff are very professional and provide a caring environment where they are always there to help and provide support.

I find the staff rather useless at times and can often be found sitting watching tv rather than doing the job they are paid for. If you want a cup of tea off them to forget it we had to buy mum her own tea making facilities in order for her to actually have a drink as the staff would often call my mum a nuisance for asking. The food is what you would serve at a nursery rather than a care home! The staff would ask mum if she would like to participate in activities but would then 'forget' to get her from her room leaving her in there all day with nothing to do.

There has been a noticeable difference since the new manager took over. The staff seem to have a renewed pride in themselves, the paperwork's up to date and more people are smiling. The home has always been clean but the maintenance and cleanliness is particularly uplifting. There is absolutely no smell of urine anywhere.

The staff constantly keep me informed.

The person I care for and visit regularly has been happy and comfortable at Millfield Care Home. The staff have been excellent in their treatment of her and her personal care has been very good. One thing I would ask for is that she be given a drink more frequently as she cannot help herself.

I would be happier if each resident had a nominated carer who was familiar with all aspects of mums care.

PS a really good effort by the new management in all areas (except food) especial the memory lane features, well done.

Millfield is a purpose built residential home that is well managed and run to provide as good an environment for frail older people as possible. The staff know each of the residents as individuals and do their best to cater to my mother's requirements. They are flexible in their approach to allow my mother to still have some control over her life. I have nothing but praise for their caring and professionalism.

My relative has lived on Hopwood unit for nearly a year now. In the past I have been concerned that there were no staff 'about'. I am so pleased the staff now occupy a nursing station, opposite the buzzer panel. I feel more assured that they are attentive to what is happening. My grandma says the buzzer is answered more quickly. Thank You to the home for realising a change was needed to make a difference.

My family chose Millfield for my Grandma because it is a beautiful home. The rooms are en-suite and are decorated to a high standard. Food is amazing, the staff are kind and the management really care.

I am so pleased that with the help of social services, my Grandma now has such an amazing home. Care in the community was not working... Millfield care is, as she is happy!