
I must write a review the staff are caring, compassionate and go well beyond their remitT H(Father of Resident/Service User)

I have felt continually supported and informedJane M(Niece of Resident/Service User)

The staff and management are friendly and that helps so muchAndrea S(Daughter of Resident/Service User)

I must write a review the staff are caring, compassionate and go well beyond their remitT H(Father of Resident/Service User)

I have felt continually supported and informedJane M(Niece of Resident/Service User)

The staff and management are friendly and that helps so muchAndrea S(Daughter of Resident/Service User)

Millfield Care Home is a welcoming care home in the friendly town of Heywood in Greater Manchester, committed to delivering high standards of considerate care.
Millfield provides a comprehensive range of quality care. This includes nursing, convalescence, palliative, residential and residential dementia care.
Specialist care is also available for people with Huntington’s and Parkinson’s, while the young physically disabled unit provides specialist facilities and care for a wide range of disabilities.
Dedicated...
Care Provided by Millfield Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 92 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Contact Millfield Care Home to confirm what's included and get a personalised quote:
Good to Know
Group / Owner
- Qualia Care Ltd
- Private Owned
Person in charge
- Lisa Astley (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (88)
- Couples/Companion Rooms (2)
Visiting
- Millfield Care Home is thrilled to welcome visitors. Visitors encouraged to visit their loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.
Parking
- Millfield Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Millfield Care Home Reviews (70)
Millfield Care Home has a Review Score of 9.1 (9.128) out of 10, based on 14 reviews in the last 2 years.
Over all time Millfield Care Home has 70 reviews.
I have been very happy with the treatment my mother has received while staying at Millfield Care Home. The staff are very professional and provide a caring environment where they are always there to help and provide support.
I find the staff rather useless at times and can often be found sitting watching tv rather than doing the job they are paid for. If you want a cup of tea off them to forget it we had to buy mum her own tea making facilities in order for her to actually have a drink as the staff would often call my mum a nuisance for asking. The food is what you would serve at a nursery rather than a care home! The staff would ask mum if she would like to participate in activities but would then 'forget' to get her from her room leaving her in there all day with nothing to do.
There has been a noticeable difference since the new manager took over. The staff seem to have a renewed pride in themselves, the paperwork's up to date and more people are smiling. The home has always been clean but the maintenance and cleanliness is particularly uplifting. There is absolutely no smell of urine anywhere.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Happy with her carers and happy with her care. Happy with her room, warmth and security.
Because she is happy, so am I. When taking into account that I used to worry about her living as I do on the continent.
The staff constantly keep me informed.
Thank you for your lovely review. I am so pleased that you and your Mother are happy with the care she is receiving and the environment she is in. It is our duty to ensure the residents feel at home. I will pass on your kind words to the home manager. The Bupa Customer Care Team.
The person I care for and visit regularly has been happy and comfortable at Millfield Care Home. The staff have been excellent in their treatment of her and her personal care has been very good. One thing I would ask for is that she be given a drink more frequently as she cannot help herself.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
The laundry is done every day which is good and hygienic but then delivered to the residents room and instead of being hung up in the wardrobe jumpers etc are shoved in a drawer and totally creased up.
I would be happier if each resident had a nominated carer who was familiar with all aspects of mums care.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service
and variation of the food when you spend so much time in a care home.
Food plays a massive part in the quality of life and should be something to look forward to each day (especially paying nearly £40k year)
PS a really good effort by the new management in all areas (except food) especial the memory lane features, well done.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Millfield is a purpose built residential home that is well managed and run to provide as good an environment for frail older people as possible. The staff know each of the residents as individuals and do their best to cater to my mother's requirements. They are flexible in their approach to allow my mother to still have some control over her life. I have nothing but praise for their caring and professionalism.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
My relative has lived on Hopwood unit for nearly a year now. In the past I have been concerned that there were no staff 'about'. I am so pleased the staff now occupy a nursing station, opposite the buzzer panel. I feel more assured that they are attentive to what is happening. My grandma says the buzzer is answered more quickly. Thank You to the home for realising a change was needed to make a difference.
My family chose Millfield for my Grandma because it is a beautiful home. The rooms are en-suite and are decorated to a high standard. Food is amazing, the staff are kind and the management really care.
I am so pleased that with the help of social services, my Grandma now has such an amazing home. Care in the community was not working... Millfield care is, as she is happy!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 April 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Millfield Care Home.
There are no upcoming events for Millfield Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Millfield Care Home.
Accreditations
There are no accreditations posted yet for Millfield Care Home.
Meet the Team (1)

I started my nursing training in 1986 and have worked in the care sector ever since, becoming the manager at Millfield in 2018.
I always wanted to do something medical and to teach, and I am extremely lucky to have had a career in which I have been able to fulfil both of my ambitions. I have been a nurse in both the NHS and the private sectors and have lectured in the adult education sector.
My "personal" motto is: “Treat others how you wish to be treated yourself”. It is of the utmost importance that our residents are always treated with respect and dignity, and that they enjoy an enriching and fulfilling experience at Millfield.
I am married with two grown-up children and love to read, cycle and walk my dog. I am also a trustee of a local charity that runs six nurseries.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millfield Care Home to verify any information. View our terms and conditions. Millfield Care Home has an Enhanced Service -more info.