Care Homes Owned by Qualia Care Ltd

Staff fabricated the truth, lots of Agency staff was being used and they were often in unsafe numbers. Senior Nurse Assistant perceived herself to be qualified which resulted in neglect and difficulties in communication. Family were not informed of any illnesses which resulted in my Fathers quick demise!! Staff forgot to give him his Oxygen, personal care was limited. Complaints were not acted upon until my Father passed away, despite multiple complaints being submitted. Rooms are sweltering hot in summer and staff do nothing to make this more comfortable. Staff were observed using foul language about residents. The manager was dismissive. Documentation was poor!

My husband Phil spent the last 10 months of his life here. I was content to know he was treated with dignity and kindness from people who that mattered to.

Could not be more satisfied with the care, love and attention given to my uncle by all the staff. We have never heard him make any criticism of his care or of the staff and facilities. We will always be grateful for their help and support.

My family member has been at Washington Lodge for sixteen months. We have been overwhelmed by the care, consideration and support shown. Not only to him but to all of us. Nothing is too much trouble for the staff, and the management are extremely attentive. We will always be grateful for their kindness.

This home has been in administration for years, it is so bad, nobody will actually take it over.

Moving both my Gran and Grandad into a new care home was a daunting and emotional experience for our family, but from the moment they arrived at Gilwood Lodge, the staff made us feel completely welcome and reassured.The care, compassion, and kindness shown by every member of the team have been truly exceptional. They took the time to get to know both my grandparents and always made them feel valued, comfortable, and at home.Sadly, we recently lost my Gran, which has been one of the most difficult times our family has ever faced.Everyone at Gilwood Lodge went above and beyond to support us. They handled everything with such dignity, sensitivity, and compassion, always keeping my Gran's best interests at heart. Since losing my Gran, the team have continued to be amazing with my Grandad. They have kept an extra eye on him.Knowing he is surrounded by such caring people gives our family great peace of mind. We will always be grateful for the love and kindness shown by everyone. Thankyou

Both of my parents have recently moved to Gillwood Lodge from other care homes. My dad moved first, he has Parkinsons and needs 24hr care. Everyone at Gilwood has welcomed him and treated him with care and respect. They let him be himself and he is so happy there. My mum moved in shortly after after she broke her hip, she also had dementia. She moved in after a long stint in hospital as she now needed 24hr care. Again everyone at Gilwood gave her such live and care. My mum was there for 6 weeks when she passed away, the staff were amazing. At my mums funeral some staff came including the manager to support us as a family. And they continue to care for dad with such love and care. We as a family cannot thank them enough for everything they have done and continue to do.

The staff members we interact with most frequently are excellent.

Over the years, several members of my family have required social care. All homes have been high quality, but pale into insignificance when compared to High Peak. Cannot speak highly enough about all the staff. They are professional, caring and are a real credit to the company. I have no hesitation in recommending High Peak to anyone requiring first class social care for a loved one.

They have a variety of meals with choice. The staff go above and beyond when it's a resident's birthday, Easter, Christmas, providing extra activities including buffet and singers, etc. Weekly entertainment - dominoes, trips out to bingo.

My father has been a resident since July 2023. Always received constant care and attention. Recently moved rooms to be on ground floor, nearer office to be kept an eye on, due to him wandering away from his room. Medical updates and phone calls to inform the family always.

The home is very friendly and welcoming. Staff can't do enough. Residents are well looked after, and food is good. Home is always clean and smells nice. Management is lovely. They all made you feel welcome. I couldn't ask for a nicer place.

My dad has been at Downshaw Lodge since August 2025. Since being here, my dad has been the most content and happy. I've seen him in a long time. The care he receives is excellent and the activities team are brilliant. The home keeps me updated when necessary and I have peace of mind that he is being well looked after.

The staff at Downshaw Lodge look after my brother-in-law. I am very happy with the care provided. The communication from the senior team on the residential unit is excellent. The unit is always clean and tidy on arrival. The team know how to approach my brother-in-law's complex needs very well. I am forever grateful for the care and dignity that Downshaw Lodge provided.

My father had mixed dementia and challenging behaviours which meant he could no longer be cared for at home. We brought dad to Washington Lodge from a another care home and from the minute he was collected from the car we knew he was in the right place. He has been looked after and cared for wonderfully by all the team, ensuring he was clean, shaven and had dignity in his final months. He was spoken to as a human being, not a "resident", and we were made to feel part of a community. Thank you to everyone who cared for my dad, and also for looking after us in difficult times.

Everyone is very kind, caring and respectful, lots of patience and always happy to help with all matters. Partner is always clean, well-dressed and looks good. Manager and staff all informative and keep me up to date with appointments, activities, etc... My partner is eating well and enjoying his food. Lovely place for him to be.

I would highly highly recommend Millfield to anyone this place has been amazing my nanna passed away 3 days ago and was a resident at Millfield the care and compassion from the staff was incredible the support they shown us as a family the way they had cared for my nanna throughout was just nothing short of amazing we will forever been indebted to Millfield it felt like my nannas home and we didn't want to leave we have never had that connection before to any other care home big shout out to all the staff on the Pilsworth unit you guys are heroes every single staff member there have a heart of gold please please if anyone is thinking of where to let a loved one to go live my nanna was nursing and dementia and I would hand on my heart advice anyone to go to Millfield

Been good - everything I ask them to do, they do - can sometimes wait a while.Everyones friendly - would recommend to anyone night staff wonderful.

My brother was moved from hospital to the nursing home. As his family we are very happy with his care. The staff are all professional in their approach. He is well cared for. I cannot comment on the food as I have never been there when meals are served, or seen activities so cannot comment. Value for money have no idea of the costs. Thank you so much for his care.

My. Mum came here in Jan 2026, she was going very with drawn, but since she has been in Simonsfield she has gone back to her old self, made lost of new friends there ,me and my family are so happy and can sleep at night knowing that my mum is getting looked after. The staff are amazing they are the right people in the right job as it takes a special type of person. Activities they are great Suzanne is amazing, am looking at social media and can see my mum enjoying herself, going out for meals dancing getting facials and doing excerisers and arts and crafts,she would never be doing the likes if this, i can't thanks Everyone enough, great place xx