Gilwood Lodge Nursing Home

Clifton Drive, Blackpool FY4 1NP

Gilwood Lodge Nursing Home is a high-quality care facility that enjoys a great location in the South Shore area of Blackpool, just a short stroll away from the resort’s world-famous promenade, golden sands and many attractions.

A £1.4m renovation has transformed Gilwood Lodge into a modern, comfortable care home. Its 47 bedrooms (43 en suite) benefit from a calming colour scheme and modern amenities like Smart TVs, while new luxurious pamper bathrooms equipped with cosseting multi-sensory baths are present.

There are welcoming and comfortable communal areas offering the latest in technological and sensory features. A restful dementia memory garden provides a tranquil space where residents can enjoy the fresh sea air.

Gilwood Lodge provides quality nursing care and individualised care packages for people living with a dementia or a related condition, and compassionate holistic care to those with palliative and end-of-life care needs.

Staff at Gilwood Lodge believe a diagnosis of dementia is not given to an individual but to all their loved ones, and so values all who are involved.

The team is made up of experienced, qualified and caring professionals chosen for their genuine desire to make a lasting positive impact on the lives of residents, families and the wider community.

Residents can engage in a diverse range of activities and have a wide choice of delicious and nutritious meals to choose from.

Group: Qualia Care Ltd

Person in charge: Gillian Starkey (Manager)

Local Authority / Social Services: Blackpool Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 18+.

Single Rooms: 47

Rooms with ensuite WC: 43

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Gilwood Lodge Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Gilwood Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Gilwood Lodge Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.674 for Gilwood Lodge Nursing Home is calculated as follows: ( (162 Excellents x 5) + (56 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 227 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Gilwood Lodge Nursing Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 13 Reviews ÷ 9.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Gilwood Lodge Nursing Home has a Review Score of 9.7 (9.674) from 19 Reviews


Average Ratings

  • Excellent
    15
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gilwood Lodge Nursing Home?

  • Extremely LIKELY
    15
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gilwood Lodge Nursing Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My wife has been in Gilwood Lodge 18 months. I have seen previous managers come and go undoubtedly many issues were evident during the time of the deported management. However the "current" manageress is so much better, many improvements have been implemented by this management, now any issues are discussed and acted on and invariably delegated to the appropriate section to resolve the concerns quickly.

How likely would you be to recommend Gilwood Lodge Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

Visited most weeks, have found home works well, would soon tell them if not.

How likely would you be to recommend Gilwood Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Some excellent and caring staff dedicated to providing a good care package at Gilwood Lodge. Cleanliness is good and the rooms are well proportioned and kept in a good state of repair.

How likely would you be to recommend Gilwood Lodge Nursing Home? Likely

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Average Rating:   3.8 out of 5

My mum seems very relaxed since moving in. Her health seems very stable.

How likely would you be to recommend Gilwood Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

As I can no longer take mum out due to her condition, I have time on my visits to look around and watch the staff in action. The genuine care and affection shown to mum and other residents is amazing. These people are not in this job for the money, it is obviously a vocation - care comes from within. I feel grateful that mum is in such wonderful and safe hands.

How likely would you be to recommend Gilwood Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Until my mother arrived here from another nursing home, her life expectancy was minimal. Now, I am sure she will make 100. The staff have been so kind. She is much happier here. So glad we chose the Gilwood Lodge.

How likely would you be to recommend Gilwood Lodge Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

Staff always pleasant, helpful and obliging. Rooms warm, clean and comfortable. Everyone well cared for.

How likely would you be to recommend Gilwood Lodge Nursing Home? Likely

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Average Rating:   4.9 out of 5

What I appreciate most is that the staff are very caring with mum and show her respect, friendship and dignity. Mum needs a lot of time to eat her meals which are now fully liquidized. The staff show incredible patience and take the time to ensure she swallows as comfortably as possible. Overall, we are very happy with the care and service given to mum.

How likely would you be to recommend Gilwood Lodge Nursing Home? Likely

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Average Rating:   4.5 out of 5

My dad who has become a resident this year is a critical man who has high standards. However, he praises the cleaners, the laundry assistants and carers and nurses. He mentions how clothes are washed each day, neatly folded and put back in his cupboards. How all the staff chat to him. He explains how some carers are very experienced and choose to spend time with him for a chat. They also try and meet his requirements even though they can be busy. He likes the wet room shower and is impressed with the bath with a hoist.

How likely would you be to recommend Gilwood Lodge Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

Dad has been in Gilwood Lodge Nursing Home for two years. He's loved by all, content and well looked after. He is clean, never smells and clean shaven. We are kept well informed of any changes in his health. His room is clean and a pleasant place to reside.

How likely would you be to recommend Gilwood Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Gillwood Lodge is to be highly recommended. The residents are involved by activities and various music. The meals are excellent quality and hot. There are cleaners on site who keep cleanliness standards. The staff are amazing and relatives are encouraged to have their say at quarterly meetings. Management and staff are very friendly and approachable. This dementia home should be the first to be looked at for any family who has a relative who requires dementia care. It is secure and safe. Under the sad circumstances I am very happy with Dad's care.

How likely would you be to recommend Gilwood Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My relative has been in this home for 2 years. They appear to be well looked after and cared for.

Staffing levels appear to have increased. Overall I am happy with the establishment.

How likely would you be to recommend Gilwood Lodge Nursing Home? Likely

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Average Rating:   3.5 out of 5

It is amazing how quickly mum has settled in. The staff have been extremely kind and welcoming to both her and the rest of the family and the home is great. Her room is bright, clean, tidy, very homely and the home itself caters superbly for visits from the family, with a lovely conservatory and large garden which she will love. There are also well thought out activities such as gardening, baking, music and movies etc which I know will make a difference to her. As any one will attest, it is such a difficult decision where to place your loved ones and a period filled with worry about whether the decision was the correct one, but we certainly needn't have worried. Everyone has a caring but a professional attitude to the residents and the staff have made every effort to understand mum's needs and I am particularly impressed by the way they have spent time asking about her character and social likes and dislikes as well as looking after her medical well-being, which is fantastic. Thank you from all the family.

How likely would you be to recommend Gilwood Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Gilwood Lodge is an excellent care home where standards are very high. Food is of a very good quality. Drinks are available throughout the day where residents and visitors can indulge freely in hot and cold drinks. The residents are always invited to partake of numerous activities and most of them do so with gusto. Residents are always treated with the utmost care and attention.

How likely would you be to recommend Gilwood Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

This is the third care home I have visited. Gilwood Lodge is refurbished so is obviously a joy to others but the residents are all cared for, the staff treat them as anyone else, with courtesy, understanding and care. Patience is a priority in my opinion and this is displayed constantly. There has only been one occasion that I have heard a member of staff be 'snappy'. They do a wonderful job and I have total admiration for Gilwood Lodge.

How likely would you be to recommend Gilwood Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Great home, great staff, great atmosphere. Mom settled from day one, always alert and best move we ever did. Family are always made welcome. Always events going on which my mom involved in all, not like my mom but she loves it. Thanks to all. Keep up the good work.

How likely would you be to recommend Gilwood Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My Mum has been a resident at Gilwood Lodge since Dec 15. I visited the home in advance of my Mum moving in and was impressed by the model of care described. Since Mum has been there, I've seen this first hand. My Mum is very happy and settled there which is a big relief.
The surroundings are lovely and I know it's the type of home my Mum would have chosen for herself.

How likely would you be to recommend Gilwood Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I had POA for a lady in this Care Home. I cannot fault it in any way. The love, care and concern for her well-being was second to none. The whole place has a wonderful feeling and looks so beautiful. Her room was extremely beautiful as were others. All the staff were fantastic. They all knew her very well and were so kind. When she became very ill I was informed and when it was obvious that she was coming to the end of her life I was informed again. I live 32 miles away and came over straight away. The staff were very kind to me and they had made sure that this lady was looked after to the end. She loved Hymn music and they had put a CD of hymns on for her and had put her "Holding Cross" in her hand. I was very impressed. We were cared for too whilst there. When she passed away we were ministered too and were given something to eat. An amazing place with such dedicated staff. Thank you. She was treated with dignity at all times.

How likely would you be to recommend Gilwood Lodge Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Took our beloved dad to live at Gilwood today. Staff were fabulous gave us time to look and explore, listened to us and him. Actually the word 'staff' is not right but Manager, nurses, carers and all other members of the very important team gave time, expertise and comfort to us all, nothing was too much trouble and allayed all our worries and concerns. Sure dad will be very happy in their loving care.

How likely would you be to recommend Gilwood Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

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