Gilwood Lodge Nursing Home

My dad who has become a resident this year is a critical man who has high standards. However, he praises the cleaners, the laundry assistants and carers and nurses. He mentions how clothes are washed each day, neatly folded and put back in his cupboards. How all the staff chat to him. He explains how some carers are very experienced and choose to spend time with him for a chat. They also try and meet his requirements even though they can be busy. He likes the wet room shower and is impressed with the bath with a hoist.

Dad has been in Gilwood Lodge Nursing Home for two years. He's loved by all, content and well looked after. He is clean, never smells and clean shaven. We are kept well informed of any changes in his health. His room is clean and a pleasant place to reside.

Gillwood Lodge is to be highly recommended. The residents are involved by activities and various music. The meals are excellent quality and hot. There are cleaners on site who keep cleanliness standards. The staff are amazing and relatives are encouraged to have their say at quarterly meetings. Management and staff are very friendly and approachable. This dementia home should be the first to be looked at for any family who has a relative who requires dementia care. It is secure and safe. Under the sad circumstances I am very happy with Dad's care.

My relative has been in this home for 2 years. They appear to be well looked after and cared for.

Staffing levels appear to have increased. Overall I am happy with the establishment.

It is amazing how quickly mum has settled in. The staff have been extremely kind and welcoming to both her and the rest of the family and the home is great. Her room is bright, clean, tidy, very homely and the home itself caters superbly for visits from the family, with a lovely conservatory and large garden which she will love. There are also well thought out activities such as gardening, baking, music and movies etc which I know will make a difference to her. As any one will attest, it is such a difficult decision where to place your loved ones and a period filled with worry about whether the decision was the correct one, but we certainly needn't have worried. Everyone has a caring but a professional attitude to the residents and the staff have made every effort to understand mum's needs and I am particularly impressed by the way they have spent time asking about her character and social likes and dislikes as well as looking after her medical well-being, which is fantastic. Thank you from all the family.

Gilwood Lodge is an excellent care home where standards are very high. Food is of a very good quality. Drinks are available throughout the day where residents and visitors can indulge freely in hot and cold drinks. The residents are always invited to partake of numerous activities and most of them do so with gusto. Residents are always treated with the utmost care and attention.

This is the third care home I have visited. Gilwood Lodge is refurbished so is obviously a joy to others but the residents are all cared for, the staff treat them as anyone else, with courtesy, understanding and care. Patience is a priority in my opinion and this is displayed constantly. There has only been one occasion that I have heard a member of staff be 'snappy'. They do a wonderful job and I have total admiration for Gilwood Lodge.

Great home, great staff, great atmosphere. Mom settled from day one, always alert and best move we ever did. Family are always made welcome. Always events going on which my mom involved in all, not like my mom but she loves it. Thanks to all. Keep up the good work.

The surroundings are lovely and I know it's the type of home my Mum would have chosen for herself.

I had POA for a lady in this Care Home. I cannot fault it in any way. The love, care and concern for her well-being was second to none. The whole place has a wonderful feeling and looks so beautiful. Her room was extremely beautiful as were others. All the staff were fantastic. They all knew her very well and were so kind. When she became very ill I was informed and when it was obvious that she was coming to the end of her life I was informed again. I live 32 miles away and came over straight away. The staff were very kind to me and they had made sure that this lady was looked after to the end. She loved Hymn music and they had put a CD of hymns on for her and had put her "Holding Cross" in her hand. I was very impressed. We were cared for too whilst there. When she passed away we were ministered too and were given something to eat. An amazing place with such dedicated staff. Thank you. She was treated with dignity at all times.

Took our beloved dad to live at Gilwood today. Staff were fabulous gave us time to look and explore, listened to us and him. Actually the word 'staff' is not right but Manager, nurses, carers and all other members of the very important team gave time, expertise and comfort to us all, nothing was too much trouble and allayed all our worries and concerns. Sure dad will be very happy in their loving care.