Qualia Care Ltd in Merseyside | 3 Care Homes

Review of
Hillside Care Home
from Rhodie B (Sister-in-law of Resident) published on 25 August 2025 Submitted via Postal Card • Report

Overall Experience

All the staff were welcoming, kind and helpful.
The care given was exceptional. Nothing was too much trouble.
Kindness in life is what we all need. We certainly received it at Hillside.

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Review of
Hillside Care Home
from Paula H (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

I have sent reviews before but felt I had to make more comments on this lovely home.
My mum has been here for several years now and i try to visit almost daily.
During this time I have got to know members of staff and wanted to say how friendly and caring they all are.
They work together brilliantly

as a team and all are very willing to help each other out as needed, they just get on with things in a very positive manner.
Thank You all for looking after my mum so well.

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Review of
Hillside Care Home
from Peter M (Brother of Resident) published on 29 May 2025 Submitted via Website • Report

Overall Experience

I thought the care for my brother was excellent and the staff were very considerate and very caring not only for my brother but also for us all as a family visiting. They went out of there way to help us all in any way that my brother and family needed

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team at Hillside.

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Review of
Simonsfield Residential Care Home
from Gillian S (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report

Overall Experience

Simonsfield is great Care Home and my Dad is very settled and contented. Home gets decorated with cards and pictures and decorations for Valentines Day, Easter, Christmas and other events. It has a very homely atmosphere and the Managers and Staff are very friendly and excellent care is given to

each individual Residents different needs and personalities.
The Staff also look after the relatives of Residents with regular updates on care, appointments etc.
and have a way of cheering up relatives who may be adapting to having a family Member moving to the Home.
My Dad has been living at Simonsfield for over 2 years now and would not be here now without the expert care and dedication of the hardworking Staff who all have a great sense of humour.

Reply from Rachael Clough, Regional Manager at Simonsfield Residential Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team at Simonsfield

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Review of
Simonsfield Residential Care Home
from Amanda C (Daughter of Resident) published on 28 March 2025 Submitted via Website • Report

Overall Experience

My mum has now been a resident at Simonsfield for 10 months. The difference this has made to all of the family is amazing as we know she is safe and happy.
The staff here are outstanding. They are warm, friendly, supportive and always willing to help.
Everyone is treated with respect and receives

the personal touch and attention they need.
I would recommend Simonsfield to anyone who is considering a care home for their loved ones.
Thank you to everyone.

Reply from Rachael Clough, Regional Manager at Simonsfield Residential Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team at Simonsfield.

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Review of
Simonsfield Residential Care Home
from V J (Daughter of Resident) published on 28 March 2025 Submitted via Website • Report

Overall Experience

Simonsfield is amazing, yes it's not perfect but it's very close. My mum is thriving. The activities they do are brilliant, theatre visits, meals out, going the pub, exercises, games, entertainment, the list honestly goes on. I cannot recommend this home enough. My mum is safe, looked after, well fed

and all her medical needs are met. The staff are lovely, always gave a smile and are so caring with the residents. I love this place x

Reply from Rachael Clough, Regional Manager at Simonsfield Residential Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team at Simonsfield.

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Review of
Walton Manor Residential and Nursing Home
from B W (Daughter of Resident) published on 25 March 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been in Walton Manor for 5 years in March 25. She is looked after brilliantly by all the excellent staff. The care home is always clean and today. A good choice of meals which the chef will ask all residents what they prefer. Staff consistently organising events and medical staff act promptly

when required. The administrator is always happy to help as is also the caretaker. All in all, a fantastic team.

Reply from Rachael Clough, Regional Manager at Walton Manor Residential and Nursing Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team at Walton Manor.

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Review of
Simonsfield Residential Care Home
from June F (Daughter of Resident) published on 25 March 2025 Submitted via Website • Report

Overall Experience

My dad has been a resident for the last year and I cannot fault the care this home provides. All the staff and management are lovely and attentive, they work really hard and nothing is too much trouble, keeping us updated if any issues.
Nice to see the activities they do with all the residents and

being able to see on social media means I can still see him even when I don't visit. I feel I can relax knowing he is well looked after as he always seems contented.
They also have lots of parties, his social life is better than mine .. haha!
It was a big decision having to move Dad into residential care but probably one of the best we have made as a family.

Reply from Rachael Clough, Regional Manager at Simonsfield Residential Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team at Simonsfield .

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Review of
Hillside Care Home
from A W (Resident) published on 3 March 2025 Submitted via Postal Card • Report

Overall Experience

I cannot give any negative feedback with regard to my experience at Hillside Care Home. This applies to day of administration through to day of discharge. The level of care received was impeccable. On arrival I was very anxious and depressed but the care and compassion I was treated with quickly put

me at ease. Which in turn gave me the confidence to do what was needed to help with my rehab.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.

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Review of
Hillside Care Home
from P O (Resident) published on 3 March 2025 Submitted via Postal Card • Report

Overall Experience

At first it was quite a shock, but I soon got over that. The staff were very helpful and kind and made it very pleasant. I just want to say thank you to you all for your kindness at this time.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.

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Review of
Walton Manor Residential and Nursing Home
from G G (Son of Resident) published on 5 February 2025 Submitted via Postal Card • Report

Overall Experience

Home is very caring, loving and extremely helpful, must mention staff are amazing.

Reply from Rachael Clough, Regional Manager at Walton Manor Residential and Nursing Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.

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Review of
Hillside Care Home
from P M (Sister of Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

I visited my relative on 14th of January 2025; I was shocked at the fact that the room wreaked of urine. My relative had a thin sheet covering his face, he was cold, deeply depressed, lonely, felt humiliated by comments made by certain members of staff, the smart tv was impossible to access as he has

severe sight loss. The room is bland and very gloomy, no visual or sensory stimulation. Social care is very limited. Physiotherapy? Occupational therapy? I saw no evidence.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for taking time to leave your feedback. I must apologise if this is the experience you have had at Hillside Care Home. At the home we value the feedback we receive and we would always encourage visitors that at the time in which you should have a concern, that this is raised to the home manager to investigate immediately and without delay. Due to your feedback the home manager will contact you directly to discuss this further.

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Review of
Hillside Care Home
from M R (Resident) published on 18 November 2024 Submitted via Postal Card • Report

Overall Experience

Immaculate care, excellent staff.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback it is greatly appreciated. I will ensure that this is shared with the Hillside staffing team.

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Review of
Hillside Care Home
from Alison P (Daughter of Resident) published on 4 November 2024 Submitted via Postal Card • Report

Overall Experience

Hillside Care Home staff are amazing, they have continuously provided a high level of care for my mum and allow her to have dignity despite her condition. We know our mum is safe and feels secure. All members of staff are always approachable and have made the time to get to know my mum which means a

lot to us. Thank you.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback it is greatly appreciated. I will ensure that this is shared with the Hillside staffing team.

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Review of
Simonsfield Residential Care Home
from Ann C (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report

Overall Experience

Absolutely brilliant place, my mum is well cared for, great staff, Mum loves them, very caring, management are great, nothing is a bother. Always a warm welcome off all the staff. Lovely and clean. Mum has been great.

Reply from Rachael Clough, Regional Manager at Simonsfield Residential Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.

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Review of
Hillside Care Home
from R C (Son of Resident) published on 15 October 2024 Submitted via Postal Card • Report

Overall Experience

Hillside is a place that our dad feels safe and comfortable in.
That makes us feel really good and takes away any stress that we may have had.
Staff have been great with Dad.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.

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Review of
Hillside Care Home
from Darren P (Resident) published on 15 October 2024 Submitted via Postal Card • Report

Overall Experience

I have received great care and support in the home. All the staff have been amazing. The room has been kept clean. The food has been very nice and plentiful!
The physio team are fantastic and I have exceeded expectations during my stay.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.

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Review of
Hillside Care Home
from Robert O (Husband of Resident) published on 11 October 2024 Submitted via Postal Card • Report

Overall Experience

My wife has been in Hillside for three and a half years. I find the home to be warm, clean and comfortable. The staff are friendly and welcoming, always willing to help, they take the time to listen to any concerns I may have, and act upon them.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.

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Review of
Hillside Care Home
from Cathy S (Daughter of Resident) published on 10 October 2024 Submitted via Website • Report

Overall Experience

What an abhorrent place for the elderly. This place lacks compassion, empathy, dignity, and respect, and as for the staff, sheer lack of professionalism. The manager is just as bad, she refuses to acknowledge any complaints. I was wondering where the staff get their training from as their moving and

handling skills are all atrocious. A la carte menu, chips egg and beans or they change to sausage, sausage roll or pie, chips and beans. These are elderly people, not children. The rooms are a disgrace, dirty, outdated, paint peeling off the woodwork, marks all over the walls. As for care, well there is none. My mother has had 2 showers and a bath in 12 weeks, the rest of the time it's a wash. Her hair never gets brushed by staff, they use nighttime catheter bags during the day so they don't have to keep emptying it. I could say more but I will finish with this place needs closing down for good.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

We take all concerns and complaints seriously and are committed to providing the best care for our residents. We are, however, really sorry that you feel this way. This is not the experience or feedback reviews of the vast majority of our residents and their families. We are confident that Hillside is a caring place with compassionate and professional staff. We are aware of improvements to the environment that are needed, and our dedicated maintenance operatives are working hard to refurb areas of the home. It is, however, always very disappointing when a relationship with a family breaks down. I do hope your Mum will be happy in her new surroundings.

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Review of
Simonsfield Residential Care Home
from E C (Sister of Resident) published on 29 August 2024 Submitted via Website • Report

Overall Experience

My sister was a resident of Simonfields Anfield. She was 95 years old when she passed peacefully away. Her time in Simonfields was 8 months. From entering Simonfields I felt my sister was in the perfect place. The care she received was more than I expected, from the manager, through to all the staff

was a step beyond the best I could ever have expected.
The residents have recreation, entertainment, fun, celebrating every event, such as Valentine's Day, creating hearts, cards and homemade decorations. Thank you from the bottom of our hearts.

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Care Homes Owned by Qualia Care Ltd in Merseyside

Qualia Care Ltd Locations in Merseyside (3)

Qualia Care Ltd Reviews in Merseyside (97)

Hillside Care Home

Hillside Care Home

Hillside Care Home

Simonsfield Residential Care Home

Simonsfield Residential Care Home

Simonsfield Residential Care Home

Walton Manor Residential and Nursing Home

Simonsfield Residential Care Home

Hillside Care Home

Hillside Care Home

Walton Manor Residential and Nursing Home

Hillside Care Home

Hillside Care Home

Hillside Care Home

Simonsfield Residential Care Home

Hillside Care Home

Hillside Care Home

Hillside Care Home

Hillside Care Home

Simonsfield Residential Care Home

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