Care Homes Owned by Qualia Care Ltd in Tyne & Wear

Could not be more satisfied with the care, love and attention given to my uncle by all the staff. We have never heard him make any criticism of his care or of the staff and facilities. We will always be grateful for their help and support.

My family member has been at Washington Lodge for sixteen months. We have been overwhelmed by the care, consideration and support shown. Not only to him but to all of us. Nothing is too much trouble for the staff, and the management are extremely attentive. We will always be grateful for their kindness.

This home has been in administration for years, it is so bad, nobody will actually take it over.

My father had mixed dementia and challenging behaviours which meant he could no longer be cared for at home. We brought dad to Washington Lodge from a another care home and from the minute he was collected from the car we knew he was in the right place. He has been looked after and cared for wonderfully by all the team, ensuring he was clean, shaven and had dignity in his final months. He was spoken to as a human being, not a "resident", and we were made to feel part of a community. Thank you to everyone who cared for my dad, and also for looking after us in difficult times.

My brother was moved from hospital to the nursing home. As his family we are very happy with his care. The staff are all professional in their approach. He is well cared for. I cannot comment on the food as I have never been there when meals are served, or seen activities so cannot comment. Value for money have no idea of the costs. Thank you so much for his care.

My cousin is receiving palliative care at Washington Lodge Nursing Home. As I live in Hertfordshire I have only managed to drive up to visit him on 3 occasions, however, on each visit I have been so impressed with the kindness, patience and care he is receiving. The whole nursing home has such a friendly and homely feeling that I associate with the North East of England. They nursing home is spotlessly clean and the manager and all the staff are always so helpful. Many thanks.

Dad has been a resident for over 3 years took him a while to settle in but they where amazing with him. Nothing is to much trouble ,staff are always friendly and approachable . I know dad is safe and well looked after.

Good staff providing excellent care.Thank you.

Mum has only been at Washington Lodge for a couple of weeks and she has settled really well. This is due to the staff who are constantly popping in and out to check on her and have a chat. I have had many questions, all of which have been answered clearly, the open door policy meant I never felt like I was being a nuisance.

So far, so good! I have only been here coming up 2 weeks and am very happy with my experience so far. You can not fault the staff, they are helpful and caring, they appear quickly when I press the buzzer. Things are explained clearly regarding medication.

My MIL came into the home urgently just before Christmas 2024, the home couldn't have done more to make her feel welcome & at home. My MIL had dementia & had a couple of falls so was in an immobile state, they did try to get her mobility back but it had gone to far, they couldn't, but tried. All staff at this home couldn't have done enough for her & she was loved by all that met her. She started to deteriorate a couple of weeks ago & they keep the three sons & her husband informed & involved all the time, when it came to near the end, the staff sat with her 24/7 so she wasn't on her own, when we went in the day before she passed. We were given time on our own with her & then the staff nurse came & told us everything that was happening & that it wouldn't be long. Then next morning we got the call & rushed to the home & she has passed peacefully in her sleep 10 mins before. The staff have done more to help her passing not be as hard & are wonderful. We all can't thank them enough.

Everyone is so caring of my mother so patient. She is so happy and settled and well cared for. The manager goes out of her way to help us.

My husband has been a resident in Washington Lodge for nearly eight years. He has been well cared for and looked after. All the staff are very friendly and caring and polite. And do a very good job in sometimes stressful situations. The food could sometimes be better but depends who is working in the kitchen. I would recommend the home to anyone who is looking for a good care home.

I have every confidence that my Fathers needs are being met.

Our brother moved here in September after being in hospital and we could not be happier. Downstairs suits him so much being able to see outside and use his bike in the garden with the help of the fantastic staff.

We are so grateful to all at Washington Lodge, they are all caring and excellent.

The carers are fantastic and help out a lot. Numerous staff members have come in and cared for my grandma while we have visited her and have spoken about how lovely she is. Not only do they care for the residents but they have shown a lot of compassion for my family. I appreciate absolutely everything they have done for my grandma and would recommend this home to everyone. Me and my family really truly appreciate everything that has been done and the care that has taken place while we couldn't be there to help her.

The home has a social media page too where you can view their activities.

My wife has settled into Washington Lodge but it was difficult for me to trust her care to other people. However I have been delighted with how all the care staff, nurses and managers look after her, deal with any issues that arise, and all that provides me with the peace of mind I needed. I'm genuinely impressed with the compassion of the staff and their gentle kindness with the residents.

Washington Lodge has been such a warm, safe place for my mother. She was accepted after a really bad experience in a different home. She has got well and happy and they understand her dementia. The staff are really caring. Thank you.