Care Home Owned by Qualia Care Ltd in Lancashire

disease but mum is cared for and has her basic needs such as personal hygiene dealt with ( when now it seems it previously wasn't).
Mum needs specialist attention, Michelle and her team organise it and make sure myself and my family are kept updated and informed of everything.
Our thoughts and wishes for mums care are taken into consideration by every person in the home and I can sleep knowing mum is safe and I will be contacted when needed.
I cannot thank or praise Michelle or her staff more and will continue to appreciate everything they do regarding caring for mum.

we thought was worsening. I can truly say that the team at Gilwood lodge have saved my grandad and have given me the grandad back that I remember! Nothing is ever too much for them and they are so kind, caring and
I can say with confidence that he is looked after to a gold standard and I trust the team wholeheartedly. They are always keeping me and my family in the loop with videos and pictures of my grandad dancing and just enjoying himself in general. I wish I could rate them higher than 5 stars because they deserve it.
I can't thank them enough for helping my grandad find his spark again!

his initial reluctance. Their care, compassion and continuous social interaction with my dad have helped him fully settle. He has said to me on numerous occasions that he can't imagine being anywhere else now. He compares it to a five star hotel. If there was an option to award more than five stars I would do it in a heartbeat. I wouldn't hesitate in recommending the home to anyone. They say staff make the environment and it couldn't be better than at Gilwood Lodge.

happy.

Gilwood Lodge South Shore Blackpool greeted by the manager ( I did also visit other care homes which the manager said I should do) they were welcoming & understanding allowing me to ask questions and offer of telephone assistance if I remembered anything later. Whilst I walked around the home I noticed all the staff knew ALL the patients names & treated them like family, it was bright and sunny (from other viewings elsewhere not always the norm).
I felt this was where my mother would be treated like a human not a £££ and given caring and respect.
At Gilwood Lodge she has been treated so kindly with understanding & care always, all the team are fantastic 100% recommend

love and support. He sadly passed away on 6th February, his passing was peaceful thanks to the diligence of the staff around us.

none. Currently, she is in bed a little under the weather but she is turned hourly and has company sat with her making sure she is 100% comfortable. I myself am going through a tough time in my life but the management team are there for me too. They are a well-run, well-managed family of carers. Bravo!

as for the first time I am happy, content and so very pleased my brother has found somewhere he can call home.

is always clean and comfortable. The meals appear good and she is putting weight back on, staff provide hot or cold drinks as soon as she asks and encourage her to eat snacks in between. We are able to visit in her own room which is always warm, clean and with her own nic-naks is welcoming and familiar for her. Staff always stop and talk to her and us and respond quickly and accurately to any questions or concerns we have. The care she receives is fabulous, Mum always appears comfortable and very happy with the staff and the interactions that she has with them, it is very reassuring for us as a family.
The home is in need of a little updating, but I believe this is underway.

visiting a loved one in this kind of environment, a welcome or a smile/acknowledgement would help to make a difficult visit for many more pleasant.

days weren't easy but the manager and her team stuck by us and after a short period of time Dad settled in. He still can be very challenging at times but the team here are amazing with him. The communication from everyone is excellent and everyone knows who my dad is. I get told stories about him every time I visit and the team here definitely lightens a far-from-ideal situation. They've taken a massive amount of pressure off of Mum by looking after Dad the way they do. Thanks to all of you. Keep up the good work.

of my heart this is home from home. We always feel welcome, nothing is ever too much trouble. I can sleep at night knowing my dad is being cared for and looked after properly. He has settled in so well, the home is clean, comfortable and most importantly safe. I feel my dad is in a safe environment with people that genuinely care for him and want to make sure he is properly looked after.
Thank you all so much for everything.

tells me how he "gets treated like a king".

With Covid-19 ongoing, my visits have always been facilitated in the most safest way for me and my grandfather. The management have always updated myself and my family with new policies regarding covid and any other issues regarding my grandfather. I can not fault the management and staff in any way, my grandfather sees all the staff members as extended family they are perfect with him.

Management keep all their staff up to date with training and the ongoing Covid-19. The management and staff have always kept my grandfather safe and ensure that my visits are 100% safe when I visit. I want to thank all staff I couldn't ask for more.

and their families feel special. Since she has changed positions and become the activity coordinator, it seems from the content on Facebook that there are many more fun things going on now at Gilwood Lodge to entertain the residents.
It seems really well managed by the manager and I would recommend it to anyone who was considering a residential/nursing home for their loved one.

I am very happy with everything. Communication between the home and myself has been great, I can all anytime and usually get through, apart from a weekend. The phone can ring for a long time and then ring out. Her husband is in another care home and their contact is my prime importance, and I would like to think Gilwood for feeling the same. Helping to charge the phone and supporting the arrangements they have. The staff are very friendly and I feel happy leaving her in their secure hands.