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Care Home Owned by Qualia Care Ltd in Lancashire

9.0 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Qualia Care Ltd in Lancashire

Only the locations & reviews in Lancashire for Qualia Care Ltd are showing below.

View the details of all 8 locations (with 353 reviews) owned by Qualia Care Ltd

Qualia Care Ltd Locations in Lancashire (1)

 
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1 Care Home owned by Qualia Care Ltd in Lancashire
Gilwood Lodge Nursing Home

Clifton Drive, Blackpool FY4 1NP 

9.6 46 reviews
"My grandad hasn't been a resident for long but since being a resident at Gilwood lodge I have seen a significant change in him. My grandad…"   Read all 46 reviews
Location Type Care Home

Gilwood Lodge Nursing Home is a high-quality care facility that enjoys a great location in the South Shore area of Blackpool, just a short stroll away from the resort’s world-famous promenade, golden sands and many attractions. A £1.4m renovation… Read more about Gilwood Lodge Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 47 Rooms

Qualia Care Ltd Reviews in Lancashire (46)

9.0
Qualia Care Ltd has a Group Review Score of 9.0 (9.007) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Qualia Care Ltd must have a Review Score.

Overall Experience

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Review of

Gilwood Lodge Nursing Home

from Meaghan B (Granddaughter of Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad hasn't been a resident for long but since being a resident at Gilwood lodge I have seen a significant change in him.
My grandad has Alzheimer's and was previously a resident in a different care home before coming here, and when coming to Gilwood lodge he was very underweight and his condition,
we thought was worsening. I can truly say that the team at Gilwood lodge have saved my grandad and have given me the grandad back that I remember! Nothing is ever too much for them and they are so kind, caring and
I can say with confidence that he is looked after to a gold standard and I trust the team wholeheartedly. They are always keeping me and my family in the loop with videos and pictures of my grandad dancing and just enjoying himself in general. I wish I could rate them higher than 5 stars because they deserve it.
I can't thank them enough for helping my grandad find his spark again!

Reply from Michelle Dicks, Registered Manager at Gilwood Lodge Nursing Home

Thank you for your lovely review. I will pass your kind comments on to the team.

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Review of

Gilwood Lodge Nursing Home

from Philip M (Son of Resident) published on 25 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to Gilwood Lodge from Hospital. To say he wasn't keen on becoming a resident of any nursing home would be an understatement. I cannot praise the nursing home and their staff highly enough. They allowed him to settle in at his own pace and were extremely considerate concerning
his initial reluctance. Their care, compassion and continuous social interaction with my dad have helped him fully settle. He has said to me on numerous occasions that he can't imagine being anywhere else now. He compares it to a five star hotel. If there was an option to award more than five stars I would do it in a heartbeat. I wouldn't hesitate in recommending the home to anyone. They say staff make the environment and it couldn't be better than at Gilwood Lodge.

Reply from Michelle Dicks, Registered Manager at Gilwood Lodge Nursing Home

Thank you so much for your kind review. I will pass this on to all the staff

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Review of

Gilwood Lodge Nursing Home

from David M (Son of Resident) published on 25 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have asked for a better experience with gilwood lodge, the staff are very attentive and I can tell they actually care about my dad.
Facilities and room and food also spot on. I'm so happy he's there and he is very settled too and enjoys it.

Reply from Michelle Dicks, Registered Manager at Gilwood Lodge Nursing Home

Thank you so much for your lovely review. I will pass this on to all the staff.

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Review of

Gilwood Lodge Nursing Home

from A B (Sister of Resident) published on 17 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

my brother has had good care at Gilwood lodge.
He gets taken out to visit our mum in another care home and they arrange cards and flowers for him to take on special occasions.
The staff and manager are very helpful whenever I have asked anything.
My brother has made friends in the home and seems
happy.

Reply from Michelle Dicks, Registered Manager at Gilwood Lodge Nursing Home

Thank you for your lovely review. I will pass your kind comments on to the staff

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Review of

Gilwood Lodge Nursing Home

from E M (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I hope this review helps others at a difficult time when you are placing your loved one into a home, as it can be distressing & upsetting for all involved, a time of uncertainty, sadness, guilt, so many emotions overwhelming & the last thing you want to do is going to visit the care homes.. I picked
Gilwood Lodge South Shore Blackpool greeted by the manager ( I did also visit other care homes which the manager said I should do) they were welcoming & understanding allowing me to ask questions and offer of telephone assistance if I remembered anything later. Whilst I walked around the home I noticed all the staff knew ALL the patients names & treated them like family, it was bright and sunny (from other viewings elsewhere not always the norm).
I felt this was where my mother would be treated like a human not a £££ and given caring and respect.
At Gilwood Lodge she has been treated so kindly with understanding & care always, all the team are fantastic 100% recommend

Reply from Michelle Dicks, Registered Manager at Gilwood Lodge Nursing Home

Thank you for your lovely review. I will pass your comments onto the staff.

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Review of

Gilwood Lodge Nursing Home

from Jill K (Wife of Resident) published on 21 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was taken to Gilwood Lodge in November 2023. He had challenging behaviour which they managed with expertise. He had complex medical needs which they also met with expertise. Both my husband and myself were totally supported by both management and staff. I cannot thank them enough for their
love and support. He sadly passed away on 6th February, his passing was peaceful thanks to the diligence of the staff around us.

Reply from Rachael Clough, Regional Manager at Gilwood Lodge Nursing Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Gilwood Lodge.

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Review of

Gilwood Lodge Nursing Home

from Julie T (Daughter of Resident) published on 17 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to put in words the wonderful care this nursing home gives to my lovely mum. She has advanced Alzheimer's dementia and her illness is slowly getting the better of her sadly but the love and care of the team at Gilwood Lodge never fails her. The professionalism and dedication is second to
none. Currently, she is in bed a little under the weather but she is turned hourly and has company sat with her making sure she is 100% comfortable. I myself am going through a tough time in my life but the management team are there for me too. They are a well-run, well-managed family of carers. Bravo!

Reply from Rachael Clough, Regional Manager at Gilwood Lodge Nursing Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Gilwood Lodge.

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Review of

Gilwood Lodge Nursing Home

from Margaret R (Sister of Resident) published on 5 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has recently moved into Gilwood Lodge due to the last care home not being adequate in many respects. I was introduced to the manager who was so very helpful and professional, a person who really cares for her patients.
This is the third care home for my brother and my heart goes out to them
as for the first time I am happy, content and so very pleased my brother has found somewhere he can call home.

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Review of

Gilwood Lodge Nursing Home

from Cherith H (Daughter of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t tell you how much we as a family are relieved to have Mum at Gilwood Lodge! She has Alzheimer’s disease and our past experience of care homes has not been good, where we felt Mum was neglected and at risk of harm. At Gilwood, Mum is always warm and appropriately dressed in her own clothes, she
is always clean and comfortable. The meals appear good and she is putting weight back on, staff provide hot or cold drinks as soon as she asks and encourage her to eat snacks in between. We are able to visit in her own room which is always warm, clean and with her own nic-naks is welcoming and familiar for her. Staff always stop and talk to her and us and respond quickly and accurately to any questions or concerns we have. The care she receives is fabulous, Mum always appears comfortable and very happy with the staff and the interactions that she has with them, it is very reassuring for us as a family.
The home is in need of a little updating, but I believe this is underway.

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Review of

Gilwood Lodge Nursing Home

from Helen H (Daughter of Resident) published on 13 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have been visiting my mother now for 3 years and find the nursing care very caring and professional. However, over these years the receptionist has never said Hello or even acknowledged myself and my siblings... to the point of being ignorant and rude (at every single visit we have made). Surely when
visiting a loved one in this kind of environment, a welcome or a smile/acknowledgement would help to make a difficult visit for many more pleasant.

Reply from Michelle Dicks, Home Manager at Gilwood Lodge Nursing Home

I would like to sincerely thank you for taking the time to share your feedback regarding your visits to our care home over the past three years. We greatly appreciate your continued trust in our nursing care, and I am pleased to hear that you have found the care provided to your mother to be caring and professional.
It is our priority to ensure that every aspect of your visit, including your interactions with our staff, contributes positively to the overall experience. Your comments will be addressed, as this falls far short of the warm, welcoming environment we aim to create for our residents and their families. Our goal is to provide not only exceptional nursing care but also a supportive and welcoming atmosphere for all our visitors.
Please do not hesitate to contact me directly if you have any further concerns or comments. Your feedback helps us to continually improve, and we look forward to the opportunity to make your future visits more pleasant and enjoyable.

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Review of

Gilwood Lodge Nursing Home

from S H (Son of Resident) published on 25 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to place a loved one in a nursing home is a heart-wrenching thing to do. After visiting several homes, we were told about Gillwood Lodge and straight away it felt right. The staff were excellent. Straight talking and very easy to deal with. Dad had some very challenging behaviour and the early
days weren't easy but the manager and her team stuck by us and after a short period of time Dad settled in. He still can be very challenging at times but the team here are amazing with him. The communication from everyone is excellent and everyone knows who my dad is. I get told stories about him every time I visit and the team here definitely lightens a far-from-ideal situation. They've taken a massive amount of pressure off of Mum by looking after Dad the way they do. Thanks to all of you. Keep up the good work.

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Review of

Gilwood Lodge Nursing Home

from Maureen H (Wife of Resident) published on 23 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident since January 2023. All staff are very helpful and always pleasant and obliging.
We can visit any time of day and it is always the same, all staff are ready to help where they can.
Thank you all so much for your patience and understanding.

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Review of

Gilwood Lodge Nursing Home

from Laura D (Daughter of Resident) published on 8 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family cannot thank all staff at Gilwood Lodge enough! From the moment my dear dad arrived at the home, over 6 months ago, the staff have welcomed him and cared for him like he was their own dad. I feel truly blessed that my dad is being cared for at Gilwood. I can say from the bottom
of my heart this is home from home. We always feel welcome, nothing is ever too much trouble. I can sleep at night knowing my dad is being cared for and looked after properly. He has settled in so well, the home is clean, comfortable and most importantly safe. I feel my dad is in a safe environment with people that genuinely care for him and want to make sure he is properly looked after.
Thank you all so much for everything.

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Review of

Gilwood Lodge Nursing Home

from Jan M (Friend of Resident) published on 29 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I’ve seen the Staff are always polite and helpful with residents and visitors. The Lodge is clean and tidy and the Residents are happy and well cared for. Carers and nursing staff all do their very best to keep the residents comfortable and happy as do the Cleaning and kitchen staff.

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Review of

Gilwood Lodge Nursing Home

from Jesse J (Granddaughter of Resident) published on 15 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb nursing home which provide excellent health care not only to my grandfather but all the service users residing here.


Gilwood Lodge has been an excellent help to my grandfather providing all his needs within the home. My grandfather has always been happy with the home and the staff, he often

tells me how he "gets treated like a king".


With Covid-19 ongoing, my visits have always been facilitated in the most safest way for me and my grandfather. The management have always updated myself and my family with new policies regarding covid and any other issues regarding my grandfather. I can not fault the management and staff in any way, my grandfather sees all the staff members as extended family they are perfect with him.


Management keep all their staff up to date with training and the ongoing Covid-19. The management and staff have always kept my grandfather safe and ensure that my visits are 100% safe when I visit. I want to thank all staff I couldn't ask for more.

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Review of

Gilwood Lodge Nursing Home

from Kathy C (Friend of Resident) published on 7 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff I have dealt with seem really caring and loving towards the residents. I have dealt with the activity coordinator more than most as she was the one-to-one for my friend for quite some time and she is a very special lady. She gives it 100%. She goes the extra mile to make the residents
and their families feel special. Since she has changed positions and become the activity coordinator, it seems from the content on Facebook that there are many more fun things going on now at Gilwood Lodge to entertain the residents.
It seems really well managed by the manager and I would recommend it to anyone who was considering a residential/nursing home for their loved one.

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Review of

Gilwood Lodge Nursing Home

from Shelley h (Friend of Resident) published on 24 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been here a few years now has been cared for in a great way. It is a caring home with the staff being very helpful when you attend. My friend seems very happy here and before Covid, it was like a second home to me. Yes, there are things they can improve on all places have that, but generally,
I am very happy with everything. Communication between the home and myself has been great, I can all anytime and usually get through, apart from a weekend. The phone can ring for a long time and then ring out. Her husband is in another care home and their contact is my prime importance, and I would like to think Gilwood for feeling the same. Helping to charge the phone and supporting the arrangements they have. The staff are very friendly and I feel happy leaving her in their secure hands.

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Review of

Gilwood Lodge Nursing Home

from Steven C (Son of Resident) published on 21 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Significant improvements to the environment and atmosphere in Gilwood Lodge have been made over the last two years, bringing it up to the standard that you would expect for a modern-day Care Home facility.

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Review of

Gilwood Lodge Nursing Home

from Maggie G (Wife of Resident) published on 6 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find everybody very helpful and friendly. Always willing to talk when I ring up, the home always contacts me if I need to informed of any issues my husband may have; hospital attention. I think he has settled in very well, he comes across content and at ease.

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Review of

Gilwood Lodge Nursing Home

from Diane C (Daughter of Resident) published on 5 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff of Gillwood very helpful. Unfortunately due to the Covid we have not been allowed into the home, my mother was admitted during lockdown so we have been unable to look at the home inside, but what we have seen seems nice. From pictures and videos of the staff and patients there seem
lots of activities to do.

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