Washington Lodge Nursing Home

The Avenue, Washington Village, Washington NE38 7LE

Washington Lodge Nursing Home, Washington, Tyne & Wear
Washington Lodge Nursing Home, Washington, Tyne & Wear
Washington Lodge Nursing Home, Washington, Tyne & Wear

Located within a pleasant residential area in the heart of Washington Village, Washington Lodge Care Home is a purpose-built 62-bed facility offering high standards of kind and dignified care.

Washington Lodge provides 24-hour nursing dementia care for people living with dementia or related conditions, and nursing care for older people who have health needs and require either greater support than can be provided in their current home, or who are recovering from a significant health issue.

Care is provided by qualified and dedicated nursing teams in an environment specially adapted to each resident’s needs. Each resident receives a care plan which reflects their individual strengths, interests and physical and emotional abilities.

Chefs at Washington Lodge take pride in knowing the tastes of residents, and prepare a choice of delicious home-cooked, fresh and nutritional meals, as well as catering for any dietary and cultural needs.

Washington Lodge’s comfortable, attractive and well-equipped single rooms are all wheelchair friendly, have a nurse call system and are equipped with a sink and TV points. Some rooms have lovely views over the courtyard area, which is being transformed into a tranquil sensory garden. Residents have a choice of lounge areas featuring comfortable and specially designed furnishings.

Washington Lodge is benefiting from a rolling programme of refurbishment, which is being carried out sensitively to minimise any disturbance to residents.

Group: Qualia Care Ltd

Person in charge: June Smith (Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 65

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Washington Lodge Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Washington Lodge Nursing Home has a Review Score of 8.9 (8.871)

The Review Score of 8.9 (maximum of 10) for Washington Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Washington Lodge Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.333 for Washington Lodge Nursing Home is calculated as follows: ( (57 Excellents x 5) + (46 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 120 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.538 Points relating to the number of positive Reviews for Washington Lodge Nursing Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 7 Reviews ÷ 13 Target = 0.538

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Washington Lodge Nursing Home?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Washington Lodge Nursing Home

  • Daughter of Resident/Service User
    4
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

At first, I was unsure about the choice of care home as there were a lot of changes going on. My husband was transferred from hospital in June and this went very smoothly and I was kept informed throughout the day.
From the very start, I was impressed by all of the staff at Washington Lodge. The care and attention he has received has been of the highest quality. His needs have been met across the board, he now eats independently, can wash himself and joins in the activities offered.
The staff are happy to talk to me if I have concerns and I would not hesitate to ask staff if I had anything I wished to discuss. They contact relevant professionals and keep me informed as well as supporting me when I am seeking to obtain something on his behalf.
All of my husband's visitors comment on what a lovely atmosphere there is at Washington Lodge and how nice the staff are too.

All in all, I am delighted with the level of care and attention that he receives.

How likely would you be to recommend Washington Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My brother has been a resident since 2014 as my mother died and he lived with her. She did everything for him, so it has been a big change. With the love, care and understanding Washington have given him, he has settled. He does get upset and angry at times but is normally happy and loves the staff. Since the new manager and new staff came, they have built this place up nicely. The revamp is great and coming on nicely.

How likely would you be to recommend Washington Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has been at Washington Lodge now for a number of years. I am very grateful for the staff who look after him as they treat him with dignity and respect and he can, I know because of his dementia, be at times very difficult. I was concerned when the home changed ownership but I have to say that the same standard of care has continued and he seems to be very happy there.

How likely would you be to recommend Washington Lodge Nursing Home? Neither Unlikely or Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

There was a good standard of care prior to the change of ownership and the staff level of care was exceptional. A difference now is that there is more staff on every Sunday.
The refurbishment is very good, it is more homely with pictures, etc.
I am more than pleased with the standards of the staff and I am on first name terms with them, including the two nurses.

How likely would you be to recommend Washington Lodge Nursing Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff members really do care.
Recent and ongoing improvements within the building are welcome and good.
Patients requirements are constantly considered and satisfied.

How likely would you be to recommend Washington Lodge Nursing Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

The staff and management I find extremely good. Although the décor could so with an update (which is in progress) the layout of the home is very good. The room's - although not large, are quite comfortable and warm. My Mam is on end of life care, I find the staff really helpful and keep her very comfortable, changing her bed and nightie as needed. They talk to her and I hear them with other residents as they assist in feeding and moving them in their beds and chairs. Overall, I find I am quite satisfied with the quality of care provided. The 3 nurses I have met are excellent in answering any questions.

How likely would you be to recommend Washington Lodge Nursing Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My mam is very well looked after and cared for at Washington Lodge. The staff couldn't be more helpful, caring and kind. Nothing is a problem. We have not got any criticism to make.

How likely would you be to recommend Washington Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The building is not modern as it does not have a shower or personal toilets. This is not required as my wife needs a hoist to lift her in and out of bed and chairs. The staff listen to me and are very friendly and helpful, not only to my wife but to other residents as well. Some of the residents are aggressive and the staff are very patient. My wife cannot speak, feed herself or walk.

How likely would you be to recommend Washington Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

HC-One, Careline Team at Washington Lodge Nursing Home responded to this review on 14 Dec 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Washington Lodge does not currently have en-suite facilities but hopes to be planning a refurbishment once the home is transferred to the new provider.

My mum had to go into residential care in December 2015 following a stroke. She has been in Washington Lodge for five months now and her care has been great. I have visited many times and have seen how lovely and caring the staff are with her. Her room is clean and tidy, she seems happy to be home. If she can't be with us I'm glad she's in Washington Lodge.

How likely would you be to recommend Washington Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I find the care is good and my brother tells me the girls are lovely, the food is nice and he enjoys it. My brother is communicating well in the home and I much brighter. He enjoys chatting with the girls.

How likely would you be to recommend Washington Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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