Washington Lodge Nursing Home

The Avenue, Washington Village, Washington NE38 7LE
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9.8 94 Reviews
  • Washington Lodge Nursing Home, Washington
Welcome to Washington Lodge Care Home, nestled within the charming residential area of Washington Village. The purpose-built home offers a warm and inviting environment where residents receive high standards of compassionate and dignified care.

Washington Lodge specialises in providing 24-hour nursing dementia care for individuals living with dementia or related conditions, as well as nursing and residential care for older adults with diverse health needs. Each resident receives personalised care tailored to their unique needs and preferences. The qualified nursing teams work closely with residents and their families to create individualised care plans that reflect their strengths, interests, and physical and emotional abilities.

In addition to exceptional care services, the home is also proud to offer a range of enriching activities facilitated by the wonderful activities coordinator, who engages residents in activities five days a week. Residents also have the opportunity to enjoy visits from a hairdresser who comes once a week, as well as access to a chiropractor and dentist who visit the home as needed.

Furthermore, the home hosts weekly meetings with healthcare professionals from the local GP surgery, The Galleries Medical Practice, ensuring that residents receive comprehensive and coordinated care.

The talented chefs take pride in crafting delicious home-cooked meals using fresh, nutritious ingredients. They cater to diverse dietary and cultural needs, ensuring that every resident enjoys meals that suit their tastes and preferences.

The home's comfortable and well-equipped single rooms are wheelchair-friendly and feature amenities such as nurse call systems, sinks, and TV points, with some rooms offering picturesque views over the courtyard area. Residents can also relax in the choice of lounge areas, featuring specially designed furnishings for comfort and relaxation.
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Care Provided by Washington Lodge Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

We do not charge a top up fee at washington lodge nursing home. We have nurses on site 24 hours a day.
We do have hairdresser, podiatry and dentist who come to the home although this is paid separate to the weekly fees.

Contact Washington Lodge Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Washington Lodge Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lyndsay Martin (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)

Visiting

  • Encourage visitors as often as possible to see their loved ones. Only ask to avoid meal times as these are protected for the residents. Times can be given for meals upon request.

Parking

  • On site parking is available.

Washington Lodge Nursing Home Reviews (94)

9.8

Washington Lodge Nursing Home has a Review Score of 9.8 (9.775) out of 10, based on 24 reviews in the last 2 years.
Over all time Washington Lodge Nursing Home has 94 reviews.

Overall Experience
  • 67
  • 25
  • 2
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Date Published
  • 94
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  • 24
  • 70
Reviewer Connection to Washington Lodge Nursing Home
  • 35
  • 20
  • 11
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
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  • 1
  • 1
  • 1
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Total of 94, showing 21-40
Review from Rachel D (Daughter of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Washington Lodge last year and received a great welcome. She settled well and has developed suitable relationships with the staff. The care she receives is great - everyone is friendly, competent and responsive to anything we ask.
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Review from M Q (Daughter of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam is nearing the end of her life and needs nursing care. I met with one of the staff on my visit to Washington Lodge, she made me feel that we were joining a family and that my mam was would be well cared for.
I then met with the manager and was again made to feel that my mam would be cared for
with compassion she talked about what mattered to Mam, the local church and her friends, she talked about Mam still being a part of her community but with a great care team and nursing support. This fabulous leadership inspires the team to deliver the best care and compassion.
The care staff show my mum compassion and respect her dignity, in fact, her face lights up with a smile when they come to help her. The nurses are responsive to her ever-changing needs, going the extra mile to ensure she has all her medical needs met.
The catering is great, mam once said to me when she was much younger that if I have to go into a home, make sure it has good food, she does have good food.
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Review from Rosie S (Daughter of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam needed 24 hour nursing care quite suddenly. After much research, we chose Washington Lodge. The manager and her team worked so hard to make Mam feel settled. The staff from the home are absolutely outstanding. Their care, love, compassion and understanding are amazing. They care wonderfully for
Mam but also ensure the family and other visitors are welcome. We can't thank each of you for your hard work enough. And you are all making a very difficult time much easier. Thank you.
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Review from Catherine H (Daughter of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to Washington Lodge for hosting a fantastic afternoon celebrating International Women’s Day. Both me and my sister loved joining our mam to celebrate this important day, listening and attempting to sing along to the songs, Mam enjoyed herself thoroughly albeit a very happy tired at the end
of the day.
Special shout out to one staff members who worked so hard decorating the room, planning the menu and music for the female residents, and making sure everyone was having a good time. Thanks to all staff for making this a memorable day for mam and the family.
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Review from R G (Son of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my mam's care we are very lucky to have care at Washington Lodge.
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Review from D L (Daughter of Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Massive thank you to the home manager for her continued support and help. Carers are always helpful and caring. Meals are a bit repetitive, could do with more fruit and veg. Generally very pleased with care.
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Review from P M (Son of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always happy with the care my father receives.
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Review from Neil H (Son of Resident) published on 8 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very welcoming and friendly.
Amenities are adequate and generally to a good standard.
Rooms could do with an extra mop out each day.
Meal times are organised and food looks good, possibly a little repetitive.
Washing facilities are adequate also.
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Review from R J (Son of Resident) published on 8 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of Washington Lodge has been a pleasant one, in fact much better than I expected. Everyone there is approachable and helpful and treat you with respect. After every visit, I leave my mother with the confidence that she is in good hands and well looked after.
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Review from D B (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since November 2023. We had the normal heartbreak for all of us to get her settled, however, the staff gave us a lot of confidence she would settle. I can only say they have been so caring towards her and she was quite challenging at first. Some of the girls treat her like
their own family and my mam loves the attention. If there is a negative and probably every home in the country is the same, it's the washing situation, not getting Mam's clothes back. I honestly don't know the answer but as far as caring we wouldn't ask for more.
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Review from Vicky H (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Washington Lodge are very helpful and kind to both our mam and us. Nothing is ever too much trouble. The home is a nice environment and the rooms are clean.
We can visit at any time, it’s just like we were visiting Mam in her home. Mam has made a massive improvement in her health since
coming to the home.
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Review from S L (Granddaughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad was in the home for 6 years, it became his home. He was as happy as he could be, was always well looked after and kept clean and healthy.
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Review from K L (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Washington Lodge was Dad's home for the last 6 years of his life. The management and staff treat Dad with love, respect and dignity up to the very end. Sitting with him through the night in his final days. We were able to be with our dad as he passed, I believe this was because of how much attention
staff took.
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Review from L C (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent caring well run home and always a pleasure to go and see my dad. Staff are always friendly and helpful.
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Review from D H (Son of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would say Washington Lodge is a very good care home, excellent in most areas. The staff do a great job looking after the residents, many of whom have great problems and are very unwell. The staff do their jobs diligently and in a friendly, communicative manner, from the carers to the doctors, the
cleaners, the people who upkeep the nursing home and the managers and administrative staff. I want to say a big thank you to all concerned.
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Review from W H (Brother of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very hard-working and caring bunch of people and friends to the residents.
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Review from Lewis E (Grandson of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Whilst I have no doubt that members of staff care for their residents I have a total lack of confidence in the standards of the home.
My gran has had several serious falls in her time at the home which are always 'unwitnessed'. Additionally, we are often given the excuse that it was inexperienced
or agency staff, or things haven't been handed over.
The home itself is not a pleasant environment - I would suggest the management team take a trip to the – inpatient dementia service at a local hospital to see how they do things. Washington Lodge is uninviting, photos 6-10 on this site do not replicate what you actually get. There is nothing engaging for the residents and the place feels tired.
Certain members of staff really do care about my Gran and this is clear through conversation however, I don't feel management take our concerns seriously, leading us to make several official complaints with social services.
Reply from Lyndsay Martin, Manager at Washington Lodge Nursing HomeThank you for taking the time to share your feedback about Washington Lodge. We are deeply sorry for your grandmother's experience of our home and want to assure you that the safety and well-being of our residents remain our top priorities. Regarding your concerns about the staff, we want to emphasise that our team, including agency staff, receive comprehensive training to ensure the highest standards of care. We understand the importance of effective communication and responsiveness, and we apologise if you have felt otherwise. We are committed to working together to address any outstanding issues. To further discuss your concerns and explore resolutions, we would appreciate the opportunity to connect with you directly. Please feel free to contact myself at lyndsay.martin@qualiacare.co.uk.

Thank you again for your feedback.
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Review from S W (Son of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam had to be transferred from a different care home because she became challenging to look after. But because of the patience of the staff at Washington Lodge, she is a lot happier and is enjoying herself with the activities provided.
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Review from Marjorie L (Wife of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Washington Lodge for 6 years and the standard of care has been very good. Over that length of time, things have changed for the better. The staff are very caring and the management team go beyond what is expected of them.
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Review from M R (Niece of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came from India all the way and was pleased to see that my aunt was in good hands. All the staff took really good care of my aunt. I would like to thank you all for such a wonderful job you all do.
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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Washington Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for Washington Lodge Nursing Home is calculated as follows: ( (220 Excellents x 5) + (50 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 276 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Washington Lodge Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Washington Lodge Nursing Home to verify any information. View our terms and conditions. Washington Lodge Nursing Home has an Enhanced Service - more info.