Washington Lodge Nursing Home

The Avenue, Washington Village, Washington NE38 7LE
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9.7 93 Reviews
  • Washington Lodge Nursing Home, Washington
Welcome to Washington Lodge Care Home, nestled within the charming residential area of Washington Village. The purpose-built home offers a warm and inviting environment where residents receive high standards of compassionate and dignified care.

Washington Lodge specialises in providing 24-hour nursing dementia care for individuals living with dementia or related conditions, as well as nursing and residential care for older adults with diverse health needs. Each resident receives personalised care tailored to their unique needs and preferences. The qualified nursing teams work closely with residents and their families to create individualised care plans that reflect their strengths, interests, and physical and emotional abilities.

In addition to exceptional care services, the home is also proud to offer a range of enriching activities facilitated by the wonderful activities coordinator, who engages residents in activities five days a week. Residents also have the opportunity to enjoy visits from a hairdresser who comes once a week, as well as access to a chiropractor and dentist who visit the home as needed.

Furthermore, the home hosts weekly meetings with healthcare professionals from the local GP surgery, The Galleries Medical Practice, ensuring that residents receive comprehensive and coordinated care.

The talented chefs take pride in crafting delicious home-cooked meals using fresh, nutritious ingredients. They cater to diverse dietary and cultural needs, ensuring that every resident enjoys meals that suit their tastes and preferences.

The home's comfortable and well-equipped single rooms are wheelchair-friendly and feature amenities such as nurse call systems, sinks, and TV points, with some rooms offering picturesque views over the courtyard area. Residents can also relax in the choice of lounge areas, featuring specially designed furnishings for comfort and relaxation.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £965 – £1000
  • Self-Funded Residential Dementia Care: £1027 – £1035
  • Self-Funded Nursing Care: £1250 – £1300
  • Self-Funded Nursing Dementia Care: £1362 – £1365
  • RESPITE Self-Funded Residential Care: £965 – £1000
  • RESPITE Self-Funded Residential Dementia Care: £1027 – £1035
  • RESPITE Self-Funded Nursing Care: £1250 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1362 – £1365

We do not charge a top up fee at washington lodge nursing home. We have nurses on site 24 hours a day.
We do have hairdresser, podiatry and dentist who come to the home although this is paid separate to the weekly fees.

These prices are only a guideline, please contact Washington Lodge Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Lyndsay Martin (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)

Visiting

  • Encourage visitors as often as possible to see their loved ones. Only ask to avoid meal times as these are protected for the residents. Times can be given for meals upon request.

Parking

  • On site parking is available.

Washington Lodge Nursing Home Reviews (93)

9.7

Washington Lodge Nursing Home has a Review Score of 9.7 (9.670) out of 10, based on 40 reviews in the last 2 years.
Over all time Washington Lodge Nursing Home has 93 reviews.

Overall Experience
  • 66
  • 25
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Date Published
  • 93
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Reviewer Connection to Washington Lodge Nursing Home
  • 35
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  • 11
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Total of 93, showing 61-80
Review from Florence D (Wife of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has a good atmosphere and the staff are helpful and supportive.
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Review from Mark W (Son of Resident) published on 26 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my opinion, since late 2021 I have witnessed a significant improvement in the condition of the home. As an example, it has been redecorated and now has new furniture etc and it has been done to a very high standard. In my opinion, all of the staff are committed, professional and warm and welcoming
to visitors.
My father who is a resident and suffers from dementia is cared for to a very high standard and more importantly to me is treated with dignity and respect.
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Review from S S (Daughter of Resident) published on 15 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was pleased to see that there was an exercise class to music going on for residents. Sitting exercises are wonderful for all residents, and most of them joined in. I tried to encourage my mam to join in, but she has Alzheimer's and is in a wheelchair, so limited to what she can do. Anyway, everyone
took part in some way, either by singing along with the music or actually doing the exercises. Judging by the look on their faces and their singing, I can only assume it was beneficial for them.
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Review from Judith B (Wife of Resident) published on 22 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the staff and the help that they give to keep people safe as my husband is very strong and they are a good team so he trusts them a lot. They do the best they can for him and he is happy there.
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Review from J B (Wife of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Washington Lodge for just over 4 months and I am extremely happy with the care that he receives there. All of the staff are very friendly and caring and treat the residents with both respect and affection. There is a warm atmosphere which is really nice to see and
nothing is too much trouble. I am very grateful to all the staff for their kindness and support. It's a huge relief to see my husband happy and settled and know he is being well looked after.
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Review from A H (Friend of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming staff and always happy to help. Premises always appear clean, tidy and nice smelling. Residents' rooms are neat and tidy.
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Review from Joy H (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been in Washington Lodge since 2013, during which the home has changed hands a number of times and had a number of managers.
The current manager is running this home exceptionally well. She is brilliant with communication. Always is accessible and will do anything she can to help.
The
staff in the home are attentive and during Covid clearly followed guidelines as Mam did not contract Covid which is a pure credit to them.
The home is always clean and Mam is in a new room, freshly decorated which is spacious and airy.
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Review from Phil C (Son of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents both moved into the home together. On the first day, Mam had a fall and immediately the staff suggested hospital treatment. She was kept in for 4 weeks, confirming their prompt attention was correct. Dad is very happy with the care he recieves. Last night we had a celebration party at our
house (only 200 meters away) and the staff persuaded him to join us. To top it all, they even pushed him around. Above and beyond the call of duty.
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Review from Irene C (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The improvement within the home in the last few months has been amazing, new furniture, new decor and most of all more activity with everyone joining in.
My mam is happy and all the staff genuinely show how much they care for her.
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Review from Susan M (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Washington Lodge Nursing Home for seven weeks, it took him a couple of weeks to adjust but he has settled now. The staff are amazing, always on hand to help my father and help answer any problems we have. Staff are very good at encouraging him to join in with activities. It's one
of the hardest decisions to make leaving your loved ones in a care home but I know my father is safe and well cared for in Washington Lodge Nursing Home
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Review from Marion C (Wife of Resident) published on 25 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has lived at Washington Lodge Nursing Home for three and a half years. Initially, I was very reluctant to have him in any nursing home as his condition is very rare and challenging, however, the nurses and carers have exceeded all of my expectations. They show genuine affection for him, which
I see every day. I know he is being cared for very well and this is of great comfort to me and all of his family. I am always informed of any changes in his condition, which are dealt with promptly and efficiently. Myself and my family cannot thank them enough for all they do for him.
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Review from Amy W (Great-granddaughter of Resident) published on 25 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nanna has been a resident at Washington Lodge Nursing Home for a year and a half now. She loves every single member of staff due to the care they show towards her. They know her routine, what she likes and what she doesn't like. Not only do the staff get to know the resident but they also take the
time to get to know the family of the resident. Every time you visit they keep you up to date with how your family member is doing and what activities they've taken part in.
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Review from K R (Wife of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been in Washington Lodge for nearly three years having been unsettled in two previous care homes. Everyone is extremely friendly and dedicated to caring for all his needs in challenging situations. The new manager has implemented changes in all areas of the home for the benefit of residents,
relatives and staff. I am very grateful to all the staff for looking after him as I appreciate that caring for dementia patients can be demanding.
Reply from Lyndsay Martin, Registered Manager at Washington Lodge Nursing Home

Thank you for taking the time to review us, it is really appreciated. We are also glad you are happy with the changes within the home and decor for everyone.
Thank you again.

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Review from Nick K (Son of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was transferred from the hospital, after having a stroke, to Washington Lodge, he has only been in several weeks, but all of the staff are friendly and most obliging and responsive to questions.
The care so far has been great and feels like a nice place for my dad to be in.
The food he gets
seems very good quality and eats it even though he’s fussy when it comes to his food.
It is a very hard choice when selecting a care home for your loved one, Washington Lodge is a great place and I’d have no worries advising anyone to select this for their loved one.
The only thing is rooms don’t have ensuite toilets, but this isn’t a big thing as there are numerous toilets around.
Reply from Lyndsay Martin, Registered Manager at Washington Lodge Nursing Home

Thank you for this review, it is much appreciated, we do have a good care team which reflects throughout the home.

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Review from Sean G (Son of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall experience in Washington Lodge Nursing Home in my eyes is a very good nursing home. The staff are very, very good. They treat my dad with the best care, the rooms are very nice and you can put your own TV in there etc. So, overall, the staff, management and rooms are 10/10.
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Review from D S (Friend of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good experience, staff are kind and welcoming and highly trained for dementia care. Could do with updating the home in general, a bit bare and out of date, which would be nice for the residents and staff. Thanks all.
Reply from Lyndsay Martin, Registered Manager at Washington Lodge Nursing Home

Thank you for your review, we are currently under a programme for decorating within the home and have done quite a lot within the last couple of months and often speak of this within the relative and residents meeting if you would like to attend. Notices are displayed within the home. Thank you again.

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Review from Maria M (Daughter of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am absolutely delighted with Mam's care at Washington Lodge. The staff are so caring and friendly and Mam looks really well and is happy. I would not hesitate to recommend this care home. Very handy for the village too.
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Review from L S (Granddaughter of Resident) published on 20 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been in Washington Lodge Nursing Home for a number of years now. Prior to entering the home, he was in and out of hospital as he had struggled to care for himself however since entering Washington Lodge, he has remained well, including during Covid-19 which is fantastic. Staff have a
great rapport with him which is great to see, they are always helpful, kind and remain in contact with us about his care, health and wellbeing. His care plan continues to be monitored and the care he receives is adjusted to his needs as and when required.
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Review from Allison L (Daughter of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mam has been in Washington Lodge for 2 years now and is very comfortable and well taken care of. The staff are very caring and make mam feel part of a family. This year has been stressful for all but the home have done extremely well in keeping all the residents safe whilst accommodating the needs of
the family to see Mam.
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Review from David D (Son of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been at the Home with Dementia for about 18 months now and has been well looked after. The staff I have met, have been caring and lay on activities for residents, which I think is important. Although it is not possible at the moment with the problems with Covid 19, I would, however, like
to see the residents taken out a bit more often. I do realise this is not easy to do though.
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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Washington Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.670 for Washington Lodge Nursing Home is calculated as follows: ( (328 Excellents x 5) + (107 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 454 Ratings = 4.67
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Washington Lodge Nursing Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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