Washington Lodge Nursing Home

A very hard-working and caring bunch of people and friends to the residents.

Certain members of staff really do care about my Gran and this is clear through conversation however, I don't feel management take our concerns seriously, leading us to make several official complaints with social services.

My mam had to be transferred from a different care home because she became challenging to look after. But because of the patience of the staff at Washington Lodge, she is a lot happier and is enjoying herself with the activities provided.

My husband has been in Washington Lodge for 6 years and the standard of care has been very good. Over that length of time, things have changed for the better. The staff are very caring and the management team go beyond what is expected of them.

Came from India all the way and was pleased to see that my aunt was in good hands. All the staff took really good care of my aunt. I would like to thank you all for such a wonderful job you all do.

Thank you.

I visited this nursing home every week for over a year and the care from all of the staff towards my aunt and the family could not be faulted. We never had any reason to complain about anything or anyone. From my experience I would certainly recommend this nursing home.

What can I say four years ago we handed my beloved father over to the care of Washington Lodge staff, little did we know a global pandemic would follow and we would rely on the staff to keep my dad safe. They did but not only that, they cared for him, respected him and showed love for him. During his dying days staff came in to see him. They shared their experiences of being with him and how he spent his life at the home. Today we said goodbye to Dad and their staff also said goodbye. A sense of them being family came to mind. The quality of a care home to me is about the quality of the staff. Washington Lodge has some incredible staff and this is the reason for my high rating from office to kitchen to nurses to carers and now manager.

Management and staff are very good with me and my wife has been well looked after and assist with meals. The meals are good and the rooms are kept clean. I do not think the staff could do much more to assist my wife's stay.

I have found the nursing staff at the home very caring and supportive of my husband over the past 8 months. I know that I can ask them anything that concerns me and they come and explain everything (I find that very comforting, that his needs come first). Each visit I make (4 times a week) how friendly they are and if I need to chat they also put themselves out to say hello and ask about how I am doing (sometimes things get me down because people ask about my husband but don't bother asking about me). All around a great team of carers!

I am very happy with the care my mam receives. The staff are always friendly and professional. I highly recommend Washington Lodge to anyone. I am very grateful.

My mother is very settled and her care is first-class. The staff are excellent.

I cannot thank the staff enough.

Thank you for the love and care the Washington Lodge Nursing Home had shown to our loved one during her final weeks, we had the reassurance she was happy and well cared for. She was treated with dignity and respect. We knew that the staff were well-trained and took the time to know each person for their individual worth. The staff were always smiling and nothing was any trouble.

My husband has been in Washington Lodge for over a year. He was quite poorly at first but because of the care and attention he gets he is much improved. The staff and management are all so dedicated to the residents with their caring and friendliness that I am sure my husband is in the best nursing home, which is a great relief to me as I am unable to care for him at home and I want the first class care Washington Lodge provides for people in their care.

Exceptional and compassionate care. The team at Washington Lodge Nursing Home cannot do enough for my mother. She is being treated with the utmost dignity and respect and has been throughout her time with them. She is treated like a whole person and they recognise the humanity in her even though she is frail and poorly - thank you to them all and keep up the great work

Staff good at their jobs, always happy to help. It is always clean.

My brother was admitted in December 2022 and passed away peacefully in April 2023. I can't praise the manager and staff enough, they took good care of him and if we needed anything or had any problems regarding him we only had to ask and it was sorted.

Thank you.

My mum was admitted to Washington Lodge when she was terminally ill and was only a resident for a couple of weeks. It was one of the best decisions our family made. From the very first moment they welcomed her in and she was treated with the utmost care, attention and kindness. As were the rest of us. Every single member of staff was absolutely amazing and we really could not have found a better place for my mum's last days. She received respect, dignity and love for the full time she stayed with them. Everyone there supported the family through such a difficult and heartbreaking time. We will always be truly grateful for everything.