Washington Lodge Nursing Home

The Avenue, Washington Village, Washington NE38 7LE
Review Us
9.6 93 Reviews
  • Washington Lodge Nursing Home, Washington
Welcome to Washington Lodge Care Home, nestled within the charming residential area of Washington Village. The purpose-built home offers a warm and inviting environment where residents receive high standards of compassionate and dignified care.

Washington Lodge specialises in providing 24-hour nursing dementia care for individuals living with dementia or related conditions, as well as nursing and residential care for older adults with diverse health needs. Each resident receives personalised care tailored to their unique needs and preferences. The qualified nursing teams work closely with residents and their families to create individualised care plans that reflect their strengths, interests, and physical and emotional abilities.

In addition to exceptional care services, the home is also proud to offer a range of enriching activities facilitated by the wonderful activities coordinator, who engages residents in activities five days a week. Residents also have the opportunity to enjoy visits from a hairdresser who comes once a week, as well as access to a chiropractor and dentist who visit the home as needed.

Furthermore, the home hosts weekly meetings with healthcare professionals from the local GP surgery, The Galleries Medical Practice, ensuring that residents receive comprehensive and coordinated care.

The talented chefs take pride in crafting delicious home-cooked meals using fresh, nutritious ingredients. They cater to diverse dietary and cultural needs, ensuring that every resident enjoys meals that suit their tastes and preferences.

The home's comfortable and well-equipped single rooms are wheelchair-friendly and feature amenities such as nurse call systems, sinks, and TV points, with some rooms offering picturesque views over the courtyard area. Residents can also relax in the choice of lounge areas, featuring specially designed furnishings for comfort and relaxation.
Show Washington Lodge Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £965 – £1000
  • Self-Funded Residential Dementia Care: £1027 – £1035
  • Self-Funded Nursing Care: £1250 – £1300
  • Self-Funded Nursing Dementia Care: £1362 – £1365
  • RESPITE Self-Funded Residential Care: £965 – £1000
  • RESPITE Self-Funded Residential Dementia Care: £1027 – £1035
  • RESPITE Self-Funded Nursing Care: £1250 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1362 – £1365

We do not charge a top up fee at washington lodge nursing home. We have nurses on site 24 hours a day.
We do have hairdresser, podiatry and dentist who come to the home although this is paid separate to the weekly fees.

These prices are only a guideline, please contact Washington Lodge Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Lyndsay Martin (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)

Visiting

  • Encourage visitors as often as possible to see their loved ones. Only ask to avoid meal times as these are protected for the residents. Times can be given for meals upon request.

Parking

  • On site parking is available.

Washington Lodge Nursing Home Reviews (93)

9.6

Washington Lodge Nursing Home has a Review Score of 9.6 (9.643) out of 10, based on 43 reviews in the last 2 years.
Over all time Washington Lodge Nursing Home has 93 reviews.

Overall Experience
  • 66
  • 25
  • 2
  • 0
  • 0
Date Published
  • 93
  • 5
  • 13
  • 43
  • 50
Reviewer Connection to Washington Lodge Nursing Home
  • 35
  • 20
  • 11
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 41-60
Review from A H (Son of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say four years ago we handed my beloved father over to the care of Washington Lodge staff, little did we know a global pandemic would follow and we would rely on the staff to keep my dad safe. They did but not only that, they cared for him, respected him and showed love for him. During his
dying days staff came in to see him. They shared their experiences of being with him and how he spent his life at the home. Today we said goodbye to Dad and their staff also said goodbye. A sense of them being family came to mind. The quality of a care home to me is about the quality of the staff. Washington Lodge has some incredible staff and this is the reason for my high rating from office to kitchen to nurses to carers and now manager.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian M (Husband of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management and staff are very good with me and my wife has been well looked after and assist with meals. The meals are good and the rooms are kept clean. I do not think the staff could do much more to assist my wife's stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan S (Wife of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the nursing staff at the home very caring and supportive of my husband over the past 8 months. I know that I can ask them anything that concerns me and they come and explain everything (I find that very comforting, that his needs come first). Each visit I make (4 times a week) how friendly
they are and if I need to chat they also put themselves out to say hello and ask about how I am doing (sometimes things get me down because people ask about my husband but don't bother asking about me). All around a great team of carers!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R G (Son of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mam receives. The staff are always friendly and professional. I highly recommend Washington Lodge to anyone. I am very grateful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P W (Son of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very settled and her care is first-class. The staff are excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marion D (Daughter of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since being a resident in Washington Lodge, my mum has improved in every way you can imagine. The staff are amazing. They truly care about their residents and it shows in everything they do.
The work they have done has given my mum her dignity back. Her confidence has grown and she is able to communicate
again. It is amazing to have my mum back again, with all her personality!
Before coming to Washington Lodge, she had just about given up on life and was asking to be allowed to die. To see her happy and comfortable is fantastic.
I cannot thank the staff enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Corrine L (Stepdaughter of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for the love and care the Washington Lodge Nursing Home had shown to our loved one during her final weeks, we had the reassurance she was happy and well cared for. She was treated with dignity and respect. We knew that the staff were well-trained and took the time to know each person for their
individual worth. The staff were always smiling and nothing was any trouble.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M K (Wife of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Washington Lodge for over a year. He was quite poorly at first but because of the care and attention he gets he is much improved. The staff and management are all so dedicated to the residents with their caring and friendliness that I am sure my husband is in the best nursing
home, which is a great relief to me as I am unable to care for him at home and I want the first class care Washington Lodge provides for people in their care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P N (Son of Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional and compassionate care. The team at Washington Lodge Nursing Home cannot do enough for my mother. She is being treated with the utmost dignity and respect and has been throughout her time with them. She is treated like a whole person and they recognise the humanity in her even though she
is frail and poorly - thank you to them all and keep up the great work
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan T (Husband of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff good at their jobs, always happy to help. It is always clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D I (Sister of Resident) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was admitted in December 2022 and passed away peacefully in April 2023. I can't praise the manager and staff enough, they took good care of him and if we needed anything or had any problems regarding him we only had to ask and it was sorted.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julia B (Daughter of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say - this nursing home has cared for my mam in an exceptional manner. All staff genuinely love my mam.
The care given is second to none. I feel privileged to be part of this community who, in spite of COVID, manage under incredibly difficult circumstances - give them a pay rise and holiday
in the Maldives!
Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Samantha P (Daughter of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to Washington Lodge when she was terminally ill and was only a resident for a couple of weeks. It was one of the best decisions our family made. From the very first moment they welcomed her in and she was treated with the utmost care, attention and kindness. As were the rest of us.
Every single member of staff was absolutely amazing and we really could not have found a better place for my mum's last days. She received respect, dignity and love for the full time she stayed with them. Everyone there supported the family through such a difficult and heartbreaking time. We will always be truly grateful for everything.
Reply from Lyndsay Martin, Manager at Washington Lodge Nursing Home

Hi Samantha, thank you for your kind words, we are so glad you's had chosen Washington Lodge and it was a privilege to care for your mum and you's even though it was only a short time. Take care, thank you again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sylvia W (Wife of Resident) published on 23 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have lost my wonderful husband to Alzheimer's for a long period of time now; however, the thought of him not being with me in order to be reassured he was loved was a dread. From the first encounter with people from his now home, I felt a weight lifted from my very tired shoulders. I have always been
able to communicate my feelings, be it concerns re his care, and have always been given their time to listen and move forward. The staff are kind and patient, and believe me, given some of my husband's episodes, I have to commend them in that department. I cannot speak highly enough of the manager; she is, without a doubt, someone you wish every care home looking after your loved ones were lucky to have in charge. If you have to let go of caring for a loved one, I would say you should certainly consider this home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andy S (Son of Resident) published on 23 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home and staff are very professional and offer a high level of care.
My mother's care has been first-class since entering in August 2019.
I have been kept fully informed of my mother's care throughout.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D T (Daughter of Resident) published on 23 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mam is well looked after here as is all the family when we visit. She has settled in well since April 2022.
The staff work really hard and are always happy to help.
The home is in a great location for getting mam out and about.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from May P (Ex Family Member) published on 23 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff at Washington Lodge Nursing Home are very helpful and caring at all times and I feel very comfortable approaching them with any problems. My ex husband has been there five years now and had some very difficult days but with the care and support from the carers has made great improvement in his
mental health and general well being.
I am his only visitor really so the staff are also like friends to him.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A T (Daughter of Resident) published on 23 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Washington Lodge for two years now, in that time management has changed and I must say there has been huge improvements. They have done a very good job keeping residents safe and cared for during a very difficult time due to Covid. Mam is very happy and settled there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amanda F (Resident) published on 23 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam been in care with Washington Lodge Nursing Home since June 2022 and really looked after, and settled they do a great job looking after mam. Would like to see more entertainment on for them but maybe in summer months but overall great.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol M (Daughter of Resident) published on 26 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had been a resident at Washington Lodge for 4 years and passed away at the home in September 2022. Each time I visited I felt so supported by all the staff and feel blessed that Mum was able to live in such caring surroundings.
If someone asked me if I regretted Mum being there, I would say
no, because she felt like this was her home and loved it there.
Is there anything I would change about the home or the staff? Again, no. Everyone has been amazing throughout Mum's stay, from the manager (who went above and beyond what was expected of her when Mum was receiving her end-of-life care) to each and every member of staff. Day team, night team, kitchen staff, admin...honestly, I cannot thank them enough for the love and support they gave both Mum and me. They made a huge difference in such a sad time and I will always be grateful to them and recommend them to everyone who is looking for a placement for someone they love.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Washington Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.643 for Washington Lodge Nursing Home is calculated as follows: ( (343 Excellents x 5) + (124 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 490 Ratings = 4.643
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Washington Lodge Nursing Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Washington Lodge Nursing Home to verify any information. View our terms and conditions. Washington Lodge Nursing Home has an Enhanced Service - more info.