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Washington Lodge Nursing Home

The Avenue, Washington Village, Washington, Tyne & Wear NE38 7LE
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To see her happy and comfortable is fantastic. I cannot thank the staff enough.Marion D(Daughter of Resident/Service User)
Washington Lodge Nursing Home, Washington
The staff were always smiling and nothing was any trouble.Corrine L(Stepdaughter of Resident/Service User)
Washington Lodge Nursing Home, Washington
I want the first class care Washington Lodge provides for people in their care.M K(Wife of Resident/Service User)
Washington Lodge Nursing Home, Washington

Welcome to Washington Lodge Care Home, nestled within the charming residential area of Washington Village. The purpose-built home offers a warm and inviting environment where residents receive high standards of compassionate and dignified care.

Washington Lodge specialises in providing 24-hour nursing dementia care for individuals living with dementia or related conditions, as well as nursing and residential care for older adults with diverse health needs. Each resident receives personalised care tailored...  

Care Provided by Washington Lodge Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£900 - £1,500£900 - £1,499
Residential Dementia Care£900 - £1,500£900 - £1,500
Nursing Care£900 - £1,500£900 - £1,500
Nursing Dementia Care£900 - £1,500£900 - £1,500
We do not charge a top up fee at washington lodge nursing home. We have nurses on site 24 hours a day.

We do have hairdresser, podiatry and dentist who come to the home although this is paid separate to the weekly fees.

Contact Washington Lodge Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Lyndsay Martin(Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (65)

Visiting

  • Encourage visitors as often as possible to see their loved ones. Only ask to avoid meal times as these are protected for the residents. Times can be given for meals upon request.

Parking

  • On site parking is available.

Washington Lodge Nursing Home Reviews (99)

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9.7

Washington Lodge Nursing Home has a Review Score of 9.7 (9.679) out of 10, based on 21 reviews in the last 2 years. Over all time Washington Lodge Nursing Home has 99 reviews.

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Review from W H (Brother of Resident) published on 25 January 2024 Submitted via Postal Card
Overall Experience

A very hard-working and caring bunch of people and friends to the residents.

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Review from Lewis E (Grandson of Resident) published on 10 January 2024 Submitted via Website
Overall Experience
Whilst I have no doubt that members of staff care for their residents I have a total lack of confidence in the standards of the home.
My gran has had several serious falls in her time at the home which are always 'unwitnessed'. Additionally, we are often given the excuse that it was inexperienced or agency staff, or things haven't been handed over.
The home itself is not a pleasant environment - I would suggest the management team take a trip to the – inpatient dementia service at a local hospital to see how they do things. Washington Lodge is uninviting, photos 6-10 on this site do not replicate what you actually get. There is nothing engaging for the residents and the place feels tired.

Certain members of staff really do care about my Gran and this is clear through conversation however, I don't feel management take our concerns seriously, leading us to make several official complaints with social services.

Reply from Lyndsay Martin, Manager at Washington Lodge Nursing Home

Thank you for taking the time to share your feedback about Washington Lodge. We are deeply sorry for your grandmother's experience of our home and want to assure you that the safety and well-being of our residents remain our top priorities. Regarding your concerns about the staff, we want to...  

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Review from S W (Son of Resident) published on 3 January 2024 Submitted via Postal Card
Overall Experience

My mam had to be transferred from a different care home because she became challenging to look after. But because of the patience of the staff at Washington Lodge, she is a lot happier and is enjoying herself with the activities provided.

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Review from Marjorie L (Wife of Resident) published on 13 December 2023 Submitted via Postal Card
Overall Experience

My husband has been in Washington Lodge for 6 years and the standard of care has been very good. Over that length of time, things have changed for the better. The staff are very caring and the management team go beyond what is expected of them.

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Review from M R (Niece of Resident) published on 10 October 2023 Submitted via Postal Card
Overall Experience

Came from India all the way and was pleased to see that my aunt was in good hands. All the staff took really good care of my aunt. I would like to thank you all for such a wonderful job you all do.

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Review from Lorraine G (Daughter of Resident) published on 28 September 2023 Submitted via Website
Overall Experience
My mam was a resident in Washington Lodge for fifteen months and in that time she was loved and cared for in a special way, I cannot thank everyone involved with my mam enough, from the manager, the secretary, the wonderful care staff, the nurses and activities lady they all had a big part in looking after my mam in the most caring way, when my mam was very poorly I also was cared for by them by making sure I was ok, even when the care staff was on a day off they came in to see her!
I can’t recommend this care home enough, so once again I thank you all for making my mams stay here special, you made me feel safe and happy that she was getting the best attention and best care.

Thank you.

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Review from Catherine S (Niece of Resident) published on 21 September 2023 Submitted via Website
Overall Experience

I visited this nursing home every week for over a year and the care from all of the staff towards my aunt and the family could not be faulted. We never had any reason to complain about anything or anyone. From my experience I would certainly recommend this nursing home.

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Review from A H (Son of Resident) published on 12 September 2023 Submitted via Website
Overall Experience

What can I say four years ago we handed my beloved father over to the care of Washington Lodge staff, little did we know a global pandemic would follow and we would rely on the staff to keep my dad safe. They did but not only that, they cared for him, respected him and showed love for him. During his dying days staff came in to see him. They shared their experiences of being with him and how he spent his life at the home. Today we said goodbye to Dad and their staff also said goodbye. A sense of them being family came to mind. The quality of a care home to me is about the quality of the staff. Washington Lodge has some incredible staff and this is the reason for my high rating from office to kitchen to nurses to carers and now manager.

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Review from Ian M (Husband of Resident) published on 11 September 2023 Submitted via Postal Card
Overall Experience

Management and staff are very good with me and my wife has been well looked after and assist with meals. The meals are good and the rooms are kept clean. I do not think the staff could do much more to assist my wife's stay.

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Review from Susan S (Wife of Resident) published on 11 September 2023 Submitted via Postal Card
Overall Experience

I have found the nursing staff at the home very caring and supportive of my husband over the past 8 months. I know that I can ask them anything that concerns me and they come and explain everything (I find that very comforting, that his needs come first). Each visit I make (4 times a week) how friendly they are and if I need to chat they also put themselves out to say hello and ask about how I am doing (sometimes things get me down because people ask about my husband but don't bother asking about me). All around a great team of carers!

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Review from R G (Son of Resident) published on 8 September 2023 Submitted via Postal Card
Overall Experience

I am very happy with the care my mam receives. The staff are always friendly and professional. I highly recommend Washington Lodge to anyone. I am very grateful.

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Review from P W (Son of Resident) published on 8 September 2023 Submitted via Postal Card
Overall Experience

My mother is very settled and her care is first-class. The staff are excellent.

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Review from Marion D (Daughter of Resident) published on 7 September 2023 Submitted via Website
Overall Experience
Since being a resident in Washington Lodge, my mum has improved in every way you can imagine. The staff are amazing. They truly care about their residents and it shows in everything they do.
The work they have done has given my mum her dignity back. Her confidence has grown and she is able to communicate again. It is amazing to have my mum back again, with all her personality!
Before coming to Washington Lodge, she had just about given up on life and was asking to be allowed to die. To see her happy and comfortable is fantastic.

I cannot thank the staff enough.

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Review from Corrine L (Stepdaughter of Resident) published on 21 July 2023 Submitted via Postal Card
Overall Experience

Thank you for the love and care the Washington Lodge Nursing Home had shown to our loved one during her final weeks, we had the reassurance she was happy and well cared for. She was treated with dignity and respect. We knew that the staff were well-trained and took the time to know each person for their individual worth. The staff were always smiling and nothing was any trouble.

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Review from M K (Wife of Resident) published on 17 July 2023 Submitted via Postal Card
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My husband has been in Washington Lodge for over a year. He was quite poorly at first but because of the care and attention he gets he is much improved. The staff and management are all so dedicated to the residents with their caring and friendliness that I am sure my husband is in the best nursing home, which is a great relief to me as I am unable to care for him at home and I want the first class care Washington Lodge provides for people in their care.

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Review from P N (Son of Resident) published on 11 July 2023 Submitted via Website
Overall Experience

Exceptional and compassionate care. The team at Washington Lodge Nursing Home cannot do enough for my mother. She is being treated with the utmost dignity and respect and has been throughout her time with them. She is treated like a whole person and they recognise the humanity in her even though she is frail and poorly - thank you to them all and keep up the great work

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Review from Alan T (Husband of Resident) published on 11 July 2023 Submitted via Postal Card
Overall Experience

Staff good at their jobs, always happy to help. It is always clean.

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Review from D I (Sister of Resident) published on 27 June 2023 Submitted via Website
Overall Experience

My brother was admitted in December 2022 and passed away peacefully in April 2023. I can't praise the manager and staff enough, they took good care of him and if we needed anything or had any problems regarding him we only had to ask and it was sorted.

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Review from Julia B (Daughter of Resident) published on 23 March 2023 Submitted via Postal Card
Overall Experience
What can I say - this nursing home has cared for my mam in an exceptional manner. All staff genuinely love my mam.
The care given is second to none. I feel privileged to be part of this community who, in spite of COVID, manage under incredibly difficult circumstances - give them a pay rise and holiday in the Maldives!

Thank you.

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Review from Samantha P (Daughter of Resident) published on 9 December 2022 Submitted via Website
Overall Experience

My mum was admitted to Washington Lodge when she was terminally ill and was only a resident for a couple of weeks. It was one of the best decisions our family made. From the very first moment they welcomed her in and she was treated with the utmost care, attention and kindness. As were the rest of us. Every single member of staff was absolutely amazing and we really could not have found a better place for my mum's last days. She received respect, dignity and love for the full time she stayed with them. Everyone there supported the family through such a difficult and heartbreaking time. We will always be truly grateful for everything.

Reply from Lyndsay Martin, Manager at Washington Lodge Nursing Home

Hi Samantha, thank you for your kind words, we are so glad you's had chosen Washington Lodge and it was a privilege to care for your mum and you's even though it was only a short time. Take care, thank you again.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 April 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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