Washington Lodge Nursing Home

The Avenue, Washington Village, Washington NE38 7LE
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9.6 93 Reviews
  • Washington Lodge Nursing Home, Washington
Welcome to Washington Lodge Care Home, nestled within the charming residential area of Washington Village. The purpose-built home offers a warm and inviting environment where residents receive high standards of compassionate and dignified care.

Washington Lodge specialises in providing 24-hour nursing dementia care for individuals living with dementia or related conditions, as well as nursing and residential care for older adults with diverse health needs. Each resident receives personalised care tailored to their unique needs and preferences. The qualified nursing teams work closely with residents and their families to create individualised care plans that reflect their strengths, interests, and physical and emotional abilities.

In addition to exceptional care services, the home is also proud to offer a range of enriching activities facilitated by the wonderful activities coordinator, who engages residents in activities five days a week. Residents also have the opportunity to enjoy visits from a hairdresser who comes once a week, as well as access to a chiropractor and dentist who visit the home as needed.

Furthermore, the home hosts weekly meetings with healthcare professionals from the local GP surgery, The Galleries Medical Practice, ensuring that residents receive comprehensive and coordinated care.

The talented chefs take pride in crafting delicious home-cooked meals using fresh, nutritious ingredients. They cater to diverse dietary and cultural needs, ensuring that every resident enjoys meals that suit their tastes and preferences.

The home's comfortable and well-equipped single rooms are wheelchair-friendly and feature amenities such as nurse call systems, sinks, and TV points, with some rooms offering picturesque views over the courtyard area. Residents can also relax in the choice of lounge areas, featuring specially designed furnishings for comfort and relaxation.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £965 – £1000
  • Self-Funded Residential Dementia Care: £1027 – £1035
  • Self-Funded Nursing Care: £1250 – £1300
  • Self-Funded Nursing Dementia Care: £1362 – £1365
  • RESPITE Self-Funded Residential Care: £965 – £1000
  • RESPITE Self-Funded Residential Dementia Care: £1027 – £1035
  • RESPITE Self-Funded Nursing Care: £1250 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1362 – £1365

We do not charge a top up fee at washington lodge nursing home. We have nurses on site 24 hours a day.
We do have hairdresser, podiatry and dentist who come to the home although this is paid separate to the weekly fees.

These prices are only a guideline, please contact Washington Lodge Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Lyndsay Martin (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)

Visiting

  • Encourage visitors as often as possible to see their loved ones. Only ask to avoid meal times as these are protected for the residents. Times can be given for meals upon request.

Parking

  • On site parking is available.

Washington Lodge Nursing Home Reviews (93)

9.6

Washington Lodge Nursing Home has a Review Score of 9.6 (9.643) out of 10, based on 43 reviews in the last 2 years.
Over all time Washington Lodge Nursing Home has 93 reviews.

Overall Experience
  • 66
  • 25
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Date Published
  • 93
  • 5
  • 13
  • 43
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Reviewer Connection to Washington Lodge Nursing Home
  • 35
  • 20
  • 11
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
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  • 1
  • 1
  • 1
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Total of 93, showing 81-93
Review from Joyce H (Daughter of Resident) published on 28 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank Washington Lodge for the exemplary care afforded to my mam for the duration of her residency. This period was from January to August 2020.
When my mam was admitted to Washington Lodge in January of this year, she was officially classified as being in a state of palliative care.
Within the first 2 weeks of her stay, her state of health improved and she was then deemed no longer to be in that state.
When mam was transferred from hospital to this nursing home it was an anxious time for all concerned, but she settled into her new residence really quite well, which was entirely down to the care and consideration from members of staff, who with kindness and patience went about seeing to her every need and carried out all tasks around mam and her environment, including looking after her family visitors.
When mam began her end of life process, the staff knew exactly what to do, and managed the situation with seamless professionalism,
Thank you so much.
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Review from Laura M (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Washington Lodge are excellent and genuinely care about the residents they are looking after.
There are some minor areas that need attention such as decoration of the bathrooms and living spaces could be more dementia friendly!
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Review from Ann F (Sister-in-law of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my brother in law every week and always find him comfortable and happy. Staff always very pleasant and helpful.
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Review from T L (Daughter of Resident) published on 30 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a resident of this home for 18 months now, after bad experiences in two others and suffers from Vascular Dementia and Alzheimers. In relation to the care given to my father and other residents by staff, I can only use one word - 'Outstanding!' As mentioned , due to previous bad
experiences in other homes, my family know what poor care looks like.


The staff here get to know each resident personally, and in the case of dementia what triggers episodes etc so that they can take action to avoid 'episodes'. Their approach and constant good humour and smiles, help residents feel safe and secure, which in turn helps the extended families come to terms with relatives being in a care home, which can be traumatic.


The home has been open for many years and was showing signs of wear, however, the new manager and owners are in the process of improvements, and nothing seems too much trouble. The food is of a very good standard, and the homemade cakes are lovely.

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Review from Ken S (Son of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There was a good standard of care prior to the change of ownership and the staff level of care was exceptional. A difference now is that there is more staff on every Sunday.
The refurbishment is very good, it is more homely with pictures, etc.
I am more than pleased with the standards of the staff
and I am on first name terms with them, including the two nurses.
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Review from L H (Sister of Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a resident since 2014 as my mother died and he lived with her. She did everything for him, so it has been a big change. With the love, care and understanding Washington have given him, he has settled. He does get upset and angry at times but is normally happy and loves the staff.
Since the new manager and new staff came, they have built this place up nicely. The revamp is great and coming on nicely.
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Review from Ann T (Daughter of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been at Washington Lodge now for a number of years. I am very grateful for the staff who look after him as they treat him with dignity and respect and he can, I know because of his dementia, be at times very difficult. I was concerned when the home changed ownership but I have to say that
the same standard of care has continued and he seems to be very happy there.
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Review from Ann D (Daughter of Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff members really do care.
Recent and ongoing improvements within the building are welcome and good.
Patients requirements are constantly considered and satisfied.
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Review from Linda P (Daughter of Resident) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff and management I find extremely good. Although the décor could so with an update (which is in progress) the layout of the home is very good. The room's - although not large, are quite comfortable and warm. My Mam is on end of life care, I find the staff really helpful and keep her very comfortable,
changing her bed and nightie as needed. They talk to her and I hear them with other residents as they assist in feeding and moving them in their beds and chairs. Overall, I find I am quite satisfied with the quality of care provided. The 3 nurses I have met are excellent in answering any questions.
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Review from Paul A (Son of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam is very well looked after and cared for at Washington Lodge. The staff couldn't be more helpful, caring and kind. Nothing is a problem. We have not got any criticism to make.
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Review from J M (Husband of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The building is not modern as it does not have a shower or personal toilets. This is not required as my wife needs a hoist to lift her in and out of bed and chairs. The staff listen to me and are very friendly and helpful, not only to my wife but to other residents as well. Some of the residents are
aggressive and the staff are very patient. My wife cannot speak, feed herself or walk.
Reply from HC-One, Careline Team at Washington Lodge Nursing Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Washington Lodge does not currently have en-suite facilities but hopes to be planning a refurbishment once the home is transferred to the new provider.

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Review from Anna K (Daughter of Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had to go into residential care in December 2015 following a stroke. She has been in Washington Lodge for five months now and her care has been great. I have visited many times and have seen how lovely and caring the staff are with her. Her room is clean and tidy, she seems happy to be home.
If she can't be with us I'm glad she's in Washington Lodge.
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Review from Kathleen W (Sister of Resident) published on 15 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care is good and my brother tells me the girls are lovely, the food is nice and he enjoys it. My brother is communicating well in the home and I much brighter. He enjoys chatting with the girls.
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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Washington Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.643 for Washington Lodge Nursing Home is calculated as follows: ( (343 Excellents x 5) + (124 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 490 Ratings = 4.643
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Washington Lodge Nursing Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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