Care Homes Owned by Vayra Care Homes Ltd

An exceptional care home with an outstanding team. The nurses, carers and manager have been absolutely wonderful in supporting my sister after cancer treatments. Their dedication and professionalism and genuine warmth has provided her with a safe, comforting environment. I am incredibly grateful for the high standard of care she has received and still receives. Thank you for everything you do.

My husband has been a resident in High Peak Lodge Nursing Home since April 2024. He has Parkinson's disease with dementia and requires constant assistance with his daily needs. The manager and staff have always been very helpful and deal with any problems should they arise. The staff are pleasant and caring. I would recommend this nursing home.

Agency staff are used frequently which we understand is a requirement but it is difficult as mum has communication issues and when they are not familiar with her can lead to problems.

Some absolutely amazing staff on Summit unit, please keep them happy.

The care is exceptional. My brother is always clean and tidy. He is washed and dressed each day. He eats his meals in the kitchen with other residents and then he can transfer to the lounge. If he wants a quieter day he has a lovely light and airy room with his own tv and radio where he can rest. He is in a warm and caring environment staffed by girls who go above and beyond in order to make the each day as comfortable as possible for residents. He is unable to use his hands very well and due to his disability converse very well but the entertainment staff support by allowing him to be part of any event taking place. Everyone is welcome. My brother is happy at Millfield. I am so impressed by the standard of care and always feel so welcomed when I visit.

On visiting mum today, I found very friendly and helpful staff. Mums room is nice and clean and fresh. The staff were always keen to help and advise on what is going on . Food good and plenty of tea and biscuits available.

I am always asked if I want to get involved in any activities which are happening in the home we go on local trips nearly every week

I cannot praise the staff enough and would not hesitate to to recommend this care home,

Dad has been looked after with so much care and attention. Staff are always considerate and respectful to residents and family members. We are as a family very happy with the manner in which staff have made every effort to get to know dad as a person his likes dislikes his interests and what makes him content and happy.

My family and I wanted to express our deepest gratitude for the wonderful care, kindness and dignity the staff showed my mother in law over the past 3 and a half years. They didn't just care for her, they truly made her feel at home and treated her like family. Knowing she was in such warm and capable hands has meant everything to us, and we will always be grateful for the dedicated support the staff gave her throughout her time at Simonfields!

My Dad has very recently moved into High Peak with a view to it becoming permanent. (4wks respite) Our experience over 2 wks has been extremly positive. From the cleaner to the manager every single encounter has been friendly and consistently good. The care staff and nursing team are all full of energy and enthusiasm, very bubbly and happy. They are a wonderful team of caring individuals. My Dad has settled really well and wants to stay here because he really likes it and he happy, which is all I need and can ask for.

Thank you Rachel, Mary and Caroline

It was just over 2 weeks care from 4 July to 23 July. Dad was accepted with behavioural issues after Assesment was greeted with dad didn't seem meet criteria for nursing emi bed .b and once behavioural issues dad had were mentioned bed was given at Walton manor. Dads mental health declined in short space of 2 weeks not aggressive just disruptive. Dad had unwitnessed fall and was left on floor for over 4 hours resulting in hospital visit no broken bones etc.which once ready for discharge back to home he was told home were not accepting dad back. There is long list of things happened in short space which we witnessed and addressed with manager and nursing staff also.

I have found the Home to be very homely and welcoming the staff always speak and are welcoming from answering the door to passing on a corridor. This has been a very difficult time for us as a family but mum has been welcomed and made to feel comfortable she has nothing but praise for all the staff she regularly tells me everyone is lovely if there was an issue she would definitely tell me. My dad has found this a difficult time but is still reassured that she is being looked after. Mum has joined in with activities which she is enjoying and everything from hairdressing to chiropody services are taken care of but most of all I am reassured my mum is safe and taken care of.

At the most painful and challenging time for our family, the team was an absolute pillar of strength. They were incredibly compassionate, supportive, and attentive, not only to my dad's needs but to our family's emotional well-being too. They truly made us all feel at home whenever we visited, creating a peaceful environment filled with warmth and comfort. We can never thank them enough for the peace of mind they gave us, and for ensuring my dad received the absolute best care in his final days. They are true angels.x

Staff fabricated the truth, lots of Agency staff was being used and they were often in unsafe numbers. Senior Nurse Assistant perceived herself to be qualified which resulted in neglect and difficulties in communication. Family were not informed of any illnesses which resulted in my Fathers quick demise!! Staff forgot to give him his Oxygen, personal care was limited. Complaints were not acted upon until my Father passed away, despite multiple complaints being submitted. Rooms are sweltering hot in summer and staff do nothing to make this more comfortable. Staff were observed using foul language about residents. The manager was dismissive. Documentation was poor!

Could not be more satisfied with the care, love and attention given to my uncle by all the staff. We have never heard him make any criticism of his care or of the staff and facilities. We will always be grateful for their help and support.

My family member has been at Washington Lodge for sixteen months. We have been overwhelmed by the care, consideration and support shown. Not only to him but to all of us. Nothing is too much trouble for the staff, and the management are extremely attentive. We will always be grateful for their kindness.

This home has been in administration for years, it is so bad, nobody will actually take it over.

Over the years, several members of my family have required social care. All homes have been high quality, but pale into insignificance when compared to High Peak. Cannot speak highly enough about all the staff. They are professional, caring and are a real credit to the company. I have no hesitation in recommending High Peak to anyone requiring first class social care for a loved one.

They have a variety of meals with choice. The staff go above and beyond when it's a resident's birthday, Easter, Christmas, providing extra activities including buffet and singers, etc. Weekly entertainment - dominoes, trips out to bingo.