I think Hillside Care Home is an amazing homeMarie S(Daughter of Resident/Service User)
Food is lovely, couldn't ask for better nursing home.S M(Daughter of Resident/Service User)
The building and facilities are great, the home is always clean and freshJanet V(Daughter of Resident/Service User)
I think Hillside Care Home is an amazing homeMarie S(Daughter of Resident/Service User)
Food is lovely, couldn't ask for better nursing home.S M(Daughter of Resident/Service User)
The building and facilities are great, the home is always clean and freshJanet V(Daughter of Resident/Service User)
Welcome to Hillside Care Home, a modern and inviting 114-bed home located in the heart of Huyton, Merseyside, dedicated to upholding high standards of compassionate and attentive care for all residents.
At Hillside, the experienced and highly qualified team has fostered a warm and friendly environment where everyone is treated with dignity and respect. They prioritise promoting residents' independence and enhancing their quality of life.
The home offers a range of care...
Welcome to Hillside Care Home, a modern and inviting 114-bed home located in the heart of Huyton, Merseyside, dedicated to upholding high standards of compassionate and attentive care for all residents.
At Hillside, the experienced and highly qualified team has fostered a warm and friendly environment where everyone is treated with dignity and respect. They prioritise promoting residents' independence and enhancing their quality of life.
The home offers a range of care services including short and long-term dementia nursing and residential care, as well as convalescence, palliative, Parkinson's, and care for young physically disabled individuals. Each resident receives a tailored care plan designed to address their individual needs and well-being effectively.
The homely and well-furnished en suite bedrooms provide safe, clean, and comfortable personal spaces for residents, with pleasant views overlooking the landscaped gardens. These are complemented by light and welcoming communal dining and lounge areas.
Hillside believes in providing residents with delicious and nutritious home-cooked meals. Additionally, they offer a full and diverse program of enjoyable events and activities throughout the week to ensure residents remain engaged and fulfilled.
Conveniently located in the residential suburb of Huyton, Hillside enjoys easy access to shops, amenities, and nearby attractions such as Knowsley Hall stately home and Knowsley Safari Park. Liverpool city centre, with its array of attractions, is just nine miles away.
The team invites you to visit Hillside Care Home and experience the warm and welcoming environment and see how they're dedicated to providing exceptional care and creating a vibrant community where residents can thrive and enjoy life to the fullest.
Excluded - Hairdresser and Private Chiropdy
The price(s) shown are provided by the care home. Contact Hillside Care Home for full pricing details and T&Cs.
Contact Hillside Care Home to confirm what's included and get a personalised quote:
Hillside Care Home has a Review Score of 8.5 (8.530) out of 10, based on 14 reviews in the last 2 years.
Over all time Hillside Care Home has 56 reviews.
The home is very friendly and welcoming. Staff can't do enough. Residents are well looked after, and food is good. Home is always clean and smells nice. Management is lovely. They all made you feel welcome. I couldn't ask for a nicer place.
The home is very friendly and welcoming. Staff can't do enough. Residents are well looked after, and food is good. Home is always clean and smells nice. Management is lovely. They all made you feel welcome. I couldn't ask for a nicer place.
Been good - everything I ask them to do, they do - can sometimes wait a while.Everyones friendly - would recommend to anyone night staff wonderful.
Been good - everything I ask them to do, they do - can sometimes wait a while.Everyones friendly - would recommend to anyone night staff wonderful.
Kindness in life is what we all need. We certainly received it at Hillside.
Kindness in life is what we all need. We certainly received it at Hillside.
They work together...
Thank You all for looking after my mum so well.
I thought the care for my brother was excellent and the staff were very considerate and very caring not only for my brother but also for us all as a family visiting. They went out of there way to help us all in any way that my brother and family needed
I thought the care for my brother was excellent and the staff were very considerate and very caring not only for my brother but also for us all as a family visiting. They went out of there way to help us all in any way that my brother and family needed
Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team at Hillside.
I cannot give any negative feedback with regard to my experience at Hillside Care Home. This applies to day of administration through to day of discharge. The level of care received was impeccable. On arrival I was very anxious and depressed but the care and compassion I was treated with quickly...
I cannot give any negative feedback with regard to my experience at Hillside Care Home. This applies to day of administration through to day of discharge. The level of care received was impeccable. On arrival I was very anxious and depressed but the care and compassion I was treated with quickly put me at ease. Which in turn gave me the confidence to do what was needed to help with my rehab.
Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.
At first it was quite a shock, but I soon got over that. The staff were very helpful and kind and made it very pleasant. I just want to say thank you to you all for your kindness at this time.
At first it was quite a shock, but I soon got over that. The staff were very helpful and kind and made it very pleasant. I just want to say thank you to you all for your kindness at this time.
Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.
I visited my relative on 14th of January 2025; I was shocked at the fact that the room wreaked of urine. My relative had a thin sheet covering his face, he was cold, deeply depressed, lonely, felt humiliated by comments made by certain members of staff, the smart tv was impossible to access as he...
I visited my relative on 14th of January 2025; I was shocked at the fact that the room wreaked of urine. My relative had a thin sheet covering his face, he was cold, deeply depressed, lonely, felt humiliated by comments made by certain members of staff, the smart tv was impossible to access as he has severe sight loss. The room is bland and very gloomy, no visual or sensory stimulation. Social care is very limited. Physiotherapy? Occupational therapy? I saw no evidence.
Thank you for taking time to leave your feedback. I must apologise if this is the experience you have had at Hillside Care Home. At the home we value the feedback we receive and we would always encourage visitors that at the time in which you should have a concern, that this is raised to the home...
Thank you for taking time to leave your feedback. I must apologise if this is the experience you have had at Hillside Care Home. At the home we value the feedback we receive and we would always encourage visitors that at the time in which you should have a concern, that this is raised to the home manager to investigate immediately and without delay. Due to your feedback the home manager will contact you directly to discuss this further.
Immaculate care, excellent staff.
Immaculate care, excellent staff.
Thank you for your valued feedback it is greatly appreciated. I will ensure that this is shared with the Hillside staffing team.
Hillside Care Home staff are amazing, they have continuously provided a high level of care for my mum and allow her to have dignity despite her condition. We know our mum is safe and feels secure. All members of staff are always approachable and have made the time to get to know my mum which means...
Hillside Care Home staff are amazing, they have continuously provided a high level of care for my mum and allow her to have dignity despite her condition. We know our mum is safe and feels secure. All members of staff are always approachable and have made the time to get to know my mum which means a lot to us. Thank you.
Thank you for your valued feedback it is greatly appreciated. I will ensure that this is shared with the Hillside staffing team.
Staff have been great with Dad.
Staff have been great with Dad.
Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.
The physio team are fantastic and I have exceeded expectations during my stay.
The physio team are fantastic and I have exceeded expectations during my stay.
Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.
My wife has been in Hillside for three and a half years. I find the home to be warm, clean and comfortable. The staff are friendly and welcoming, always willing to help, they take the time to listen to any concerns I may have, and act upon them.
My wife has been in Hillside for three and a half years. I find the home to be warm, clean and comfortable. The staff are friendly and welcoming, always willing to help, they take the time to listen to any concerns I may have, and act upon them.
Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.
What an abhorrent place for the elderly. This place lacks compassion, empathy, dignity, and respect, and as for the staff, sheer lack of professionalism. The manager is just as bad, she refuses to acknowledge any complaints. I was wondering where the staff get their training from as their moving...
What an abhorrent place for the elderly. This place lacks compassion, empathy, dignity, and respect, and as for the staff, sheer lack of professionalism. The manager is just as bad, she refuses to acknowledge any complaints. I was wondering where the staff get their training from as their moving and handling skills are all atrocious. A la carte menu, chips egg and beans or they change to sausage, sausage roll or pie, chips and beans. These are elderly people, not children. The rooms are a disgrace, dirty, outdated, paint peeling off the woodwork, marks all over the walls. As for care, well there is none. My mother has had 2 showers and a bath in 12 weeks, the rest of the time it's a wash. Her hair never gets brushed by staff, they use nighttime catheter bags during the day so they don't have to keep emptying it. I could say more but I will finish with this place needs closing down for good.
We take all concerns and complaints seriously and are committed to providing the best care for our residents. We are, however, really sorry that you feel this way. This is not the experience or feedback reviews of the vast majority of our residents and their families. We are confident that Hillside...
We take all concerns and complaints seriously and are committed to providing the best care for our residents. We are, however, really sorry that you feel this way. This is not the experience or feedback reviews of the vast majority of our residents and their families. We are confident that Hillside is a caring place with compassionate and professional staff. We are aware of improvements to the environment that are needed, and our dedicated maintenance operatives are working hard to refurb areas of the home. It is, however, always very disappointing when a relationship with a family breaks down. I do hope your Mum will be happy in her new surroundings.
On behalf of "myself and wife" we can only describe our stay at Hillside as excellent from day one of arrival. Staff and service "excellent" the only word we can describe for our experience at Hillside Care Home.
On behalf of "myself and wife" we can only describe our stay at Hillside as excellent from day one of arrival. Staff and service "excellent" the only word we can describe for our experience at Hillside Care Home.
Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.
I came for a short stay, the food was excellent. I have enjoyed my stay here.
I came for a short stay, the food was excellent. I have enjoyed my stay here.
Thank you for your lovely feedback, we will ensure this is shared with the staff team at Hillside.
Very impressed, staff friendly and efficient. What could have been a worrying time was made very easy.
Very impressed, staff friendly and efficient. What could have been a worrying time was made very easy.
Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.
After being moved from a variety of homes due to...
After being moved from a variety of homes due to closures my mother seems happy and contented.
My dad has been here for a couple of months and will be living here permanently. Every time I visit, he is clean and well-fed, he has put weight on since being there. All the staff are lovely and caring. No smell of wee and rooms are always clean. They always have little snacks.
My dad has been here for a couple of months and will be living here permanently. Every time I visit, he is clean and well-fed, he has put weight on since being there. All the staff are lovely and caring. No smell of wee and rooms are always clean. They always have little snacks.
Since my stepmother has been a resident she is taking her medication regularly, eating and...
Thank you Hillside staff you are all wonderful and have made the decision of my stepmother's care so easy.
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Sue Lucas has worked in health and social care for over 20 years and has been a Registered Manager since 2003. She joined Hillside Care Home as...
Sue Lucas has worked in health and social care for over 20 years and has been a Registered Manager since 2003. She joined Hillside Care Home as Registered Manager in 2020, bringing with her a wealth of experience across a variety of care settings.
Throughout her career, Sue has managed both residential and nursing homes, supporting younger and older adults with a wide range of physical health, mental health and complex care needs. Her extensive experience has given her a thorough understanding of person-centred care and the importance of creating a safe, welcoming and supportive environment for residents.
Sue is passionate about delivering high-quality care that promotes dignity, independence and wellbeing. She works closely with residents, families and the care team to ensure that each individual receives compassionate support tailored to their unique needs and preferences.
Committed to continuous improvement, Sue strives to maintain the highest standards of care and service at Hillside Care Home, ensuring residents can enjoy fulfilling lives in a comfortable and caring home environment.
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
There are 119 Single Rooms.
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
5.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillside Care Home to verify any information. View our terms and conditions. Hillside Care Home has an Enhanced Service -what an Enhanced Service includes.