Hillside Care Home

Hillside Avenue, Huyton, Liverpool L36 8DU
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8.8 54 Reviews
  • Hillside Care Home, Liverpool
Welcome to Hillside Care Home, a modern and inviting 114-bed home located in the heart of Huyton, Merseyside, dedicated to upholding high standards of compassionate and attentive care for all residents.

At Hillside, the experienced and highly qualified team has fostered a warm and friendly environment where everyone is treated with dignity and respect. They prioritise promoting residents' independence and enhancing their quality of life.

The home offers a range of care services including short and long-term dementia nursing and residential care, as well as convalescence, palliative, Parkinson's, and care for young physically disabled individuals. Each resident receives a tailored care plan designed to address their individual needs and well-being effectively.

The homely and well-furnished en suite bedrooms provide safe, clean, and comfortable personal spaces for residents, with pleasant views overlooking the landscaped gardens. These are complemented by light and welcoming communal dining and lounge areas.

Hillside believes in providing residents with delicious and nutritious home-cooked meals. Additionally, they offer a full and diverse program of enjoyable events and activities throughout the week to ensure residents remain engaged and fulfilled.

Conveniently located in the residential suburb of Huyton, Hillside enjoys easy access to shops, amenities, and nearby attractions such as Knowsley Hall stately home and Knowsley Safari Park. Liverpool city centre, with its array of attractions, is just nine miles away.

The team invites you to visit Hillside Care Home and experience the warm and welcoming environment and see how they're dedicated to providing exceptional care and creating a vibrant community where residents can thrive and enjoy life to the fullest.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 119 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in charge

  • Sue Lucas (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (119)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (118)

Visiting

  • Hillside Care Home is thrilled to welcome visitors. Visitors encouraged to visit their loved ones at their convenience; dedicated team members
    always available to greet them with a warm welcome.

Parking

  • Hillside Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Hillside Care Home Reviews (54)

8.8

Hillside Care Home has a Review Score of 8.8 (8.825) out of 10, based on 16 reviews in the last 2 years.
Over all time Hillside Care Home has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hillside Care Home
  • 18
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Total of 54, showing 1-20
Review from Rhodie B (Sister-in-law of Resident) published on 25 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were welcoming, kind and helpful.
The care given was exceptional. Nothing was too much trouble.
Kindness in life is what we all need. We certainly received it at Hillside.
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Review from Paula H (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have sent reviews before but felt I had to make more comments on this lovely home.
My mum has been here for several years now and i try to visit almost daily.
During this time I have got to know members of staff and wanted to say how friendly and caring they all are.
They work together brilliantly
as a team and all are very willing to help each other out as needed, they just get on with things in a very positive manner.
Thank You all for looking after my mum so well.
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Review from Peter M (Brother of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I thought the care for my brother was excellent and the staff were very considerate and very caring not only for my brother but also for us all as a family visiting. They went out of there way to help us all in any way that my brother and family needed
Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team at Hillside.

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Review from A W (Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot give any negative feedback with regard to my experience at Hillside Care Home. This applies to day of administration through to day of discharge. The level of care received was impeccable. On arrival I was very anxious and depressed but the care and compassion I was treated with quickly put
me at ease. Which in turn gave me the confidence to do what was needed to help with my rehab.
Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.

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Review from P O (Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At first it was quite a shock, but I soon got over that. The staff were very helpful and kind and made it very pleasant. I just want to say thank you to you all for your kindness at this time.
Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.

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Review from P M (Sister of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I visited my relative on 14th of January 2025; I was shocked at the fact that the room wreaked of urine. My relative had a thin sheet covering his face, he was cold, deeply depressed, lonely, felt humiliated by comments made by certain members of staff, the smart tv was impossible to access as he has
severe sight loss. The room is bland and very gloomy, no visual or sensory stimulation. Social care is very limited. Physiotherapy? Occupational therapy? I saw no evidence.
Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for taking time to leave your feedback. I must apologise if this is the experience you have had at Hillside Care Home. At the home we value the feedback we receive and we would always encourage visitors that at the time in which you should have a concern, that this is raised to the home manager to investigate immediately and without delay. Due to your feedback the home manager will contact you directly to discuss this further.

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Review from M R (Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Immaculate care, excellent staff.
Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback it is greatly appreciated. I will ensure that this is shared with the Hillside staffing team.

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Review from Alison P (Daughter of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hillside Care Home staff are amazing, they have continuously provided a high level of care for my mum and allow her to have dignity despite her condition. We know our mum is safe and feels secure. All members of staff are always approachable and have made the time to get to know my mum which means a
lot to us. Thank you.
Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback it is greatly appreciated. I will ensure that this is shared with the Hillside staffing team.

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Review from R C (Son of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hillside is a place that our dad feels safe and comfortable in.
That makes us feel really good and takes away any stress that we may have had.
Staff have been great with Dad.
Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.

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Review from Darren P (Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received great care and support in the home. All the staff have been amazing. The room has been kept clean. The food has been very nice and plentiful!
The physio team are fantastic and I have exceeded expectations during my stay.
Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.

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Review from Robert O (Husband of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been in Hillside for three and a half years. I find the home to be warm, clean and comfortable. The staff are friendly and welcoming, always willing to help, they take the time to listen to any concerns I may have, and act upon them.
Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.

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Review from Cathy S (Daughter of Resident) published on 10 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
What an abhorrent place for the elderly. This place lacks compassion, empathy, dignity, and respect, and as for the staff, sheer lack of professionalism. The manager is just as bad, she refuses to acknowledge any complaints. I was wondering where the staff get their training from as their moving and
handling skills are all atrocious. A la carte menu, chips egg and beans or they change to sausage, sausage roll or pie, chips and beans. These are elderly people, not children. The rooms are a disgrace, dirty, outdated, paint peeling off the woodwork, marks all over the walls. As for care, well there is none. My mother has had 2 showers and a bath in 12 weeks, the rest of the time it's a wash. Her hair never gets brushed by staff, they use nighttime catheter bags during the day so they don't have to keep emptying it. I could say more but I will finish with this place needs closing down for good.
Reply from Rachael Clough, Regional Manager at Hillside Care Home

We take all concerns and complaints seriously and are committed to providing the best care for our residents. We are, however, really sorry that you feel this way. This is not the experience or feedback reviews of the vast majority of our residents and their families. We are confident that Hillside is a caring place with compassionate and professional staff. We are aware of improvements to the environment that are needed, and our dedicated maintenance operatives are working hard to refurb areas of the home. It is, however, always very disappointing when a relationship with a family breaks down. I do hope your Mum will be happy in her new surroundings.

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Review from Lawrence D (Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On behalf of "myself and wife" we can only describe our stay at Hillside as excellent from day one of arrival. Staff and service "excellent" the only word we can describe for our experience at Hillside Care Home.
Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.

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Review from K R (Respite Resident) assisted by family/friend published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came for a short stay, the food was excellent. I have enjoyed my stay here.
Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback, we will ensure this is shared with the staff team at Hillside.

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Review from R S (Son of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed, staff friendly and efficient. What could have been a worrying time was made very easy.
Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.

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Review from Angela M (Daughter of Resident) published on 26 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been in Hillside for a couple of years now she seems happy enough. When we visit and her bedding is always clean.
My mother too always looks clean and well cared for and happy with the staff. They are always friendly and caring.
After being moved from a variety of homes due to closures
my mother seems happy and contented.
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Review from N D (Daughter of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been here for a couple of months and will be living here permanently. Every time I visit, he is clean and well-fed, he has put weight on since being there. All the staff are lovely and caring. No smell of wee and rooms are always clean. They always have little snacks.
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Review from Jan A (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepmother recently came to Hillside Care Home for respite but will now be staying. On entering we were greeted by a member of staff who had a smile on her face and was very polite, helpful and courteous.
Since my stepmother has been a resident she is taking her medication regularly, eating and
drinking.
her personal hygiene is so much better.
The staff have been amazing, always professional but friendly, they will share a laugh with my stepmother while looking after her and meeting her needs.
The rooms are clean and well maintained. There is a variety of food with particular likes and dislikes taken into consideration.
Clothes are freshly laundered and all the residents are dressed well.
Thank you Hillside staff you are all wonderful and have made the decision of my stepmother's care so easy.
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Review from E R (Wife of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Hillside Care Home for over a year. The carers and nurses are very attentive and he is well looked after. Every time we go in to see him, he is well fed and comfortable. The home is lovely and clean and and the caretakers do a great job with the upkeep. I can go about my day knowing
my husband is well looked after. Thank you to all his carers and staff at Hillside Care Home.
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Review from L M (Grandson of Resident) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been at Hillside Care Home for around a year now. From day one, the carers, nurses, cleaners and every other member of staff have been amazing.
The building is always clean and tidy. The cleaners and caretakers do a great job with the upkeep.
The care he receives has been fantastic
and the whole family can relax knowing he is in good hands. Every time we go in he is clean, well fed and had all his medications. Best of all, he is always happy and laughing.
The carers and nurses have always communicated with us how he has been and if there are any issues we need to be aware of.
The staff are incredibly friendly and always willing to help out where and when needed even going above and beyond their job description.
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Current Review Score: 8.8 (8.825)

Overview of Review Score

The Review Score of 8.8 (8.825) out of 10 for Hillside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.237 for Hillside Care Home is calculated as follows: ( (112 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (18 Very Poors x 1) ) ÷ 186 Ratings = 4.237
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.588 Points relating to the number of positive Reviews for Hillside Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 119 registered maximum number of service users is 23.8. 14 Positive Reviews ÷ 23.8 = 0.588
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hillside Care Home

What types of Care is Hillside Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hillside Care Home have?

There are 119 Single Rooms.

What are the Facilities & Services at Hillside Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hillside Care Home to the centre of Liverpool?

5.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillside Care Home to verify any information. View our terms and conditions. Hillside Care Home has an Enhanced Service - more info.