
I think Hillside Care Home is an amazing homeMarie S(Daughter of Resident/Service User)

Food is lovely, couldn't ask for better nursing home.S M(Daughter of Resident/Service User)

The building and facilities are great, the home is always clean and freshJanet V(Daughter of Resident/Service User)

I think Hillside Care Home is an amazing homeMarie S(Daughter of Resident/Service User)

Food is lovely, couldn't ask for better nursing home.S M(Daughter of Resident/Service User)

The building and facilities are great, the home is always clean and freshJanet V(Daughter of Resident/Service User)

Welcome to Hillside Care Home, a modern and inviting 114-bed home located in the heart of Huyton, Merseyside, dedicated to upholding high standards of compassionate and attentive care for all residents.
At Hillside, the experienced and highly qualified team has fostered a warm and friendly environment where everyone is treated with dignity and respect. They prioritise promoting residents' independence and enhancing their quality of life.
The home offers a range of care...
Care Provided by Hillside Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 119 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Contact Hillside Care Home to confirm what's included and get a personalised quote:
Good to Know
Group / Owner
- Qualia Care Ltd
- Private Owned
Person in charge
- Sue Lucas (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (119)
- Single Rooms with ensuite Wet Room (118)
Visiting
- Hillside Care Home is thrilled to welcome visitors. Visitors encouraged to visit their loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.
Parking
- Hillside Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Hillside Care Home Reviews (56)
Hillside Care Home has a Review Score of 8.5 (8.530) out of 10, based on 14 reviews in the last 2 years.
Over all time Hillside Care Home has 56 reviews.
The home is very friendly and welcoming. Staff can't do enough. Residents are well looked after, and food is good. Home is always clean and smells nice. Management is lovely. They all made you feel welcome. I couldn't ask for a nicer place.
Been good - everything I ask them to do, they do - can sometimes wait a while.Everyones friendly - would recommend to anyone night staff wonderful.
The care given was exceptional. Nothing was too much trouble.
Kindness in life is what we all need. We certainly received it at Hillside.
My mum has been here for several years now and i try to visit almost daily.
During this time I have got to know members of staff and wanted to say how friendly and caring they all are.
They work together brilliantly as a team and all are very willing to help each other out as needed, they just get on with things in a very positive manner.
Thank You all for looking after my mum so well.
I thought the care for my brother was excellent and the staff were very considerate and very caring not only for my brother but also for us all as a family visiting. They went out of there way to help us all in any way that my brother and family needed
Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team at Hillside.
I cannot give any negative feedback with regard to my experience at Hillside Care Home. This applies to day of administration through to day of discharge. The level of care received was impeccable. On arrival I was very anxious and depressed but the care and compassion I was treated with quickly put me at ease. Which in turn gave me the confidence to do what was needed to help with my rehab.
Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.
At first it was quite a shock, but I soon got over that. The staff were very helpful and kind and made it very pleasant. I just want to say thank you to you all for your kindness at this time.
Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.
I visited my relative on 14th of January 2025; I was shocked at the fact that the room wreaked of urine. My relative had a thin sheet covering his face, he was cold, deeply depressed, lonely, felt humiliated by comments made by certain members of staff, the smart tv was impossible to access as he has severe sight loss. The room is bland and very gloomy, no visual or sensory stimulation. Social care is very limited. Physiotherapy? Occupational therapy? I saw no evidence.
Thank you for taking time to leave your feedback. I must apologise if this is the experience you have had at Hillside Care Home. At the home we value the feedback we receive and we would always encourage visitors that at the time in which you should have a concern, that this is raised to the home...
Immaculate care, excellent staff.
Thank you for your valued feedback it is greatly appreciated. I will ensure that this is shared with the Hillside staffing team.
Hillside Care Home staff are amazing, they have continuously provided a high level of care for my mum and allow her to have dignity despite her condition. We know our mum is safe and feels secure. All members of staff are always approachable and have made the time to get to know my mum which means a lot to us. Thank you.
Thank you for your valued feedback it is greatly appreciated. I will ensure that this is shared with the Hillside staffing team.
That makes us feel really good and takes away any stress that we may have had.
Staff have been great with Dad.
Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.
The physio team are fantastic and I have exceeded expectations during my stay.
Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.
My wife has been in Hillside for three and a half years. I find the home to be warm, clean and comfortable. The staff are friendly and welcoming, always willing to help, they take the time to listen to any concerns I may have, and act upon them.
Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.
What an abhorrent place for the elderly. This place lacks compassion, empathy, dignity, and respect, and as for the staff, sheer lack of professionalism. The manager is just as bad, she refuses to acknowledge any complaints. I was wondering where the staff get their training from as their moving and handling skills are all atrocious. A la carte menu, chips egg and beans or they change to sausage, sausage roll or pie, chips and beans. These are elderly people, not children. The rooms are a disgrace, dirty, outdated, paint peeling off the woodwork, marks all over the walls. As for care, well there is none. My mother has had 2 showers and a bath in 12 weeks, the rest of the time it's a wash. Her hair never gets brushed by staff, they use nighttime catheter bags during the day so they don't have to keep emptying it. I could say more but I will finish with this place needs closing down for good.
We take all concerns and complaints seriously and are committed to providing the best care for our residents. We are, however, really sorry that you feel this way. This is not the experience or feedback reviews of the vast majority of our residents and their families. We are confident that Hillside...
On behalf of "myself and wife" we can only describe our stay at Hillside as excellent from day one of arrival. Staff and service "excellent" the only word we can describe for our experience at Hillside Care Home.
Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.
I came for a short stay, the food was excellent. I have enjoyed my stay here.
Thank you for your lovely feedback, we will ensure this is shared with the staff team at Hillside.
Very impressed, staff friendly and efficient. What could have been a worrying time was made very easy.
Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.
My mother too always looks clean and well cared for and happy with the staff. They are always friendly and caring.
After being moved from a variety of homes due to closures my mother seems happy and contented.
My dad has been here for a couple of months and will be living here permanently. Every time I visit, he is clean and well-fed, he has put weight on since being there. All the staff are lovely and caring. No smell of wee and rooms are always clean. They always have little snacks.
Since my stepmother has been a resident she is taking her medication regularly, eating and drinking.
her personal hygiene is so much better.
The staff have been amazing, always professional but friendly, they will share a laugh with my stepmother while looking after her and meeting her needs.
The rooms are clean and well maintained. There is a variety of food with particular likes and dislikes taken into consideration.
Clothes are freshly laundered and all the residents are dressed well.
Thank you Hillside staff you are all wonderful and have made the decision of my stepmother's care so easy.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 November 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hillside Care Home.
There are no upcoming events for Hillside Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hillside Care Home.
Accreditations
There are no accreditations posted yet for Hillside Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Hillside Care Home
What types of Care is Hillside Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hillside Care Home have?
There are 119 Single Rooms.
What are the Facilities & Services at Hillside Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Hillside Care Home to the centre of Liverpool?
5.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillside Care Home to verify any information. View our terms and conditions. Hillside Care Home has an Enhanced Service -more info.