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Hillside Care Home

Hillside Avenue, Huyton, Liverpool, Merseyside L36 8DU
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I think Hillside Care Home is an amazing homeMarie S(Daughter of Resident/Service User)
Hillside Care Home, Liverpool
Food is lovely, couldn't ask for better nursing home.S M(Daughter of Resident/Service User)
Hillside Care Home, Liverpool
The building and facilities are great, the home is always clean and freshJanet V(Daughter of Resident/Service User)
Hillside Care Home, Liverpool

Welcome to Hillside Care Home, a modern and inviting 114-bed home located in the heart of Huyton, Merseyside, dedicated to upholding high standards of compassionate and attentive care for all residents.

At Hillside, the experienced and highly qualified team has fostered a warm and friendly environment where everyone is treated with dignity and respect. They prioritise promoting residents' independence and enhancing their quality of life.

The home offers a range of care...  

Care Provided by Hillside Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 119 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Contact Hillside Care Home to confirm what's included and get a personalised quote:

Good to Know

Group / Owner

Person in charge

  • Sue Lucas (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (119)
  • Single Rooms with ensuite Wet Room (118)

Visiting

  • Hillside Care Home is thrilled to welcome visitors. Visitors encouraged to visit their loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.

Parking

  • Hillside Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Hillside Care Home Reviews (56)

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8.5

Hillside Care Home has a Review Score of 8.5 (8.530) out of 10, based on 14 reviews in the last 2 years. Over all time Hillside Care Home has 56 reviews.

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Showing 56 reviews matching selected criteria
Review from Leah O (Niece of Resident) published on 15 May 2026 Submitted via Postal Card
Overall Experience

The home is very friendly and welcoming. Staff can't do enough. Residents are well looked after, and food is good. Home is always clean and smells nice. Management is lovely. They all made you feel welcome. I couldn't ask for a nicer place.

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Review from Elizabeth P (Resident / Service User) published on 27 March 2026 Submitted via Postal Card
Overall Experience

Been good - everything I ask them to do, they do - can sometimes wait a while.Everyones friendly - would recommend to anyone night staff wonderful.

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Review from Rhodie B (Sister-in-law of Resident) published on 25 August 2025 Submitted via Postal Card
Overall Experience
All the staff were welcoming, kind and helpful.
The care given was exceptional. Nothing was too much trouble.

Kindness in life is what we all need. We certainly received it at Hillside.

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Review from Paula H (Daughter of Resident) published on 18 August 2025 Submitted via Website
Overall Experience
I have sent reviews before but felt I had to make more comments on this lovely home.
My mum has been here for several years now and i try to visit almost daily.
During this time I have got to know members of staff and wanted to say how friendly and caring they all are.
They work together brilliantly as a team and all are very willing to help each other out as needed, they just get on with things in a very positive manner.

Thank You all for looking after my mum so well.

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Review from Peter M (Brother of Resident) published on 29 May 2025 Submitted via Website
Overall Experience

I thought the care for my brother was excellent and the staff were very considerate and very caring not only for my brother but also for us all as a family visiting. They went out of there way to help us all in any way that my brother and family needed

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team at Hillside.

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Review from A W (Resident / Service User) published on 3 March 2025 Submitted via Postal Card
Overall Experience

I cannot give any negative feedback with regard to my experience at Hillside Care Home. This applies to day of administration through to day of discharge. The level of care received was impeccable. On arrival I was very anxious and depressed but the care and compassion I was treated with quickly put me at ease. Which in turn gave me the confidence to do what was needed to help with my rehab.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.

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Review from P O (Resident / Service User) published on 3 March 2025 Submitted via Postal Card
Overall Experience

At first it was quite a shock, but I soon got over that. The staff were very helpful and kind and made it very pleasant. I just want to say thank you to you all for your kindness at this time.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.

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Review from P M (Sister of Resident) published on 20 January 2025 Submitted via Website
Overall Experience

I visited my relative on 14th of January 2025; I was shocked at the fact that the room wreaked of urine. My relative had a thin sheet covering his face, he was cold, deeply depressed, lonely, felt humiliated by comments made by certain members of staff, the smart tv was impossible to access as he has severe sight loss. The room is bland and very gloomy, no visual or sensory stimulation. Social care is very limited. Physiotherapy? Occupational therapy? I saw no evidence.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for taking time to leave your feedback. I must apologise if this is the experience you have had at Hillside Care Home. At the home we value the feedback we receive and we would always encourage visitors that at the time in which you should have a concern, that this is raised to the home...  

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Review from M R (Resident / Service User) published on 18 November 2024 Submitted via Postal Card
Overall Experience

Immaculate care, excellent staff.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback it is greatly appreciated. I will ensure that this is shared with the Hillside staffing team.

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Review from Alison P (Daughter of Resident) published on 4 November 2024 Submitted via Postal Card
Overall Experience

Hillside Care Home staff are amazing, they have continuously provided a high level of care for my mum and allow her to have dignity despite her condition. We know our mum is safe and feels secure. All members of staff are always approachable and have made the time to get to know my mum which means a lot to us. Thank you.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback it is greatly appreciated. I will ensure that this is shared with the Hillside staffing team.

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Review from R C (Son of Resident) published on 15 October 2024 Submitted via Postal Card
Overall Experience
Hillside is a place that our dad feels safe and comfortable in.
That makes us feel really good and takes away any stress that we may have had.

Staff have been great with Dad.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.

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Review from Darren P (Resident / Service User) published on 15 October 2024 Submitted via Postal Card
Overall Experience
I have received great care and support in the home. All the staff have been amazing. The room has been kept clean. The food has been very nice and plentiful!

The physio team are fantastic and I have exceeded expectations during my stay.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.

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Review from Robert O (Husband of Resident) published on 11 October 2024 Submitted via Postal Card
Overall Experience

My wife has been in Hillside for three and a half years. I find the home to be warm, clean and comfortable. The staff are friendly and welcoming, always willing to help, they take the time to listen to any concerns I may have, and act upon them.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.

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Review from Cathy S (Daughter of Resident) published on 10 October 2024 Submitted via Website
Overall Experience

What an abhorrent place for the elderly. This place lacks compassion, empathy, dignity, and respect, and as for the staff, sheer lack of professionalism. The manager is just as bad, she refuses to acknowledge any complaints. I was wondering where the staff get their training from as their moving and handling skills are all atrocious. A la carte menu, chips egg and beans or they change to sausage, sausage roll or pie, chips and beans. These are elderly people, not children. The rooms are a disgrace, dirty, outdated, paint peeling off the woodwork, marks all over the walls. As for care, well there is none. My mother has had 2 showers and a bath in 12 weeks, the rest of the time it's a wash. Her hair never gets brushed by staff, they use nighttime catheter bags during the day so they don't have to keep emptying it. I could say more but I will finish with this place needs closing down for good.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

We take all concerns and complaints seriously and are committed to providing the best care for our residents. We are, however, really sorry that you feel this way. This is not the experience or feedback reviews of the vast majority of our residents and their families. We are confident that Hillside...  

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Review from Lawrence D (Resident / Service User) published on 19 June 2024 Submitted via Postal Card
Overall Experience

On behalf of "myself and wife" we can only describe our stay at Hillside as excellent from day one of arrival. Staff and service "excellent" the only word we can describe for our experience at Hillside Care Home.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.

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Review from K R (Respite Resident) published on 20 May 2024 Submitted via Postal Card
Overall Experience

I came for a short stay, the food was excellent. I have enjoyed my stay here.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback, we will ensure this is shared with the staff team at Hillside.

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Review from R S (Son of Resident) published on 13 March 2024 Submitted via Postal Card
Overall Experience

Very impressed, staff friendly and efficient. What could have been a worrying time was made very easy.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.

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Review from Angela M (Daughter of Resident) published on 26 February 2024 Submitted via Website
Overall Experience
My mother has been in Hillside for a couple of years now she seems happy enough. When we visit and her bedding is always clean.
My mother too always looks clean and well cared for and happy with the staff. They are always friendly and caring.

After being moved from a variety of homes due to closures my mother seems happy and contented.

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Review from N D (Daughter of Resident) published on 27 July 2023 Submitted via Website
Overall Experience

My dad has been here for a couple of months and will be living here permanently. Every time I visit, he is clean and well-fed, he has put weight on since being there. All the staff are lovely and caring. No smell of wee and rooms are always clean. They always have little snacks.

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Review from Jan A (Daughter of Resident) published on 17 July 2023 Submitted via Website
Overall Experience
My stepmother recently came to Hillside Care Home for respite but will now be staying. On entering we were greeted by a member of staff who had a smile on her face and was very polite, helpful and courteous.
Since my stepmother has been a resident she is taking her medication regularly, eating and drinking.
her personal hygiene is so much better.
The staff have been amazing, always professional but friendly, they will share a laugh with my stepmother while looking after her and meeting her needs.
The rooms are clean and well maintained. There is a variety of food with particular likes and dislikes taken into consideration.
Clothes are freshly laundered and all the residents are dressed well.

Thank you Hillside staff you are all wonderful and have made the decision of my stepmother's care so easy.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 November 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Hillside Care Home.

Accreditations

There are no accreditations posted yet for Hillside Care Home.

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Frequently Asked Questions about Hillside Care Home

What types of Care is Hillside Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hillside Care Home have?

There are 119 Single Rooms.

What are the Facilities & Services at Hillside Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Hillside Care Home to the centre of Liverpool?

5.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillside Care Home to verify any information. View our terms and conditions. Hillside Care Home has an Enhanced Service -more info.