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Hillside Care Home

Hillside Avenue, Huyton, Liverpool, Merseyside L36 8DU
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I think Hillside Care Home is an amazing homeMarie S(Daughter of Resident/Service User)
Hillside Care Home, Liverpool
Food is lovely, couldn't ask for better nursing home.S M(Daughter of Resident/Service User)
Hillside Care Home, Liverpool
The building and facilities are great, the home is always clean and freshJanet V(Daughter of Resident/Service User)
Hillside Care Home, Liverpool

Welcome to Hillside Care Home, a modern and inviting 114-bed home located in the heart of Huyton, Merseyside, dedicated to upholding high standards of compassionate and attentive care for all residents.

At Hillside, the experienced and highly qualified team has fostered a warm and friendly environment where everyone is treated with dignity and respect. They prioritise promoting residents' independence and enhancing their quality of life.

The home offers a range of care...  

Care Provided by Hillside Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 119 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Contact Hillside Care Home to confirm what's included and get a personalised quote:

Good to Know

Group / Owner

Person in charge

  • Sue Lucas (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (119)
  • Single Rooms with ensuite Wet Room (118)

Visiting

  • Hillside Care Home is thrilled to welcome visitors. Visitors encouraged to visit their loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.

Parking

  • Hillside Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Hillside Care Home Reviews (56)

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8.5

Hillside Care Home has a Review Score of 8.5 (8.530) out of 10, based on 14 reviews in the last 2 years. Over all time Hillside Care Home has 56 reviews.

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Showing 56 reviews matching selected criteria
Review from E R (Wife of Resident) published on 9 June 2023 Submitted via Website
Overall Experience

My husband has been at Hillside Care Home for over a year. The carers and nurses are very attentive and he is well looked after. Every time we go in to see him, he is well fed and comfortable. The home is lovely and clean and and the caretakers do a great job with the upkeep. I can go about my day knowing my husband is well looked after. Thank you to all his carers and staff at Hillside Care Home.

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Review from L M (Grandson of Resident) published on 2 March 2023 Submitted via Website
Overall Experience
My grandad has been at Hillside Care Home for around a year now. From day one, the carers, nurses, cleaners and every other member of staff have been amazing.
The building is always clean and tidy. The cleaners and caretakers do a great job with the upkeep.
The care he receives has been fantastic and the whole family can relax knowing he is in good hands. Every time we go in he is clean, well fed and had all his medications. Best of all, he is always happy and laughing.
The carers and nurses have always communicated with us how he has been and if there are any issues we need to be aware of.

The staff are incredibly friendly and always willing to help out where and when needed even going above and beyond their job description.

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Review from F W (Son of Resident) published on 21 October 2022 Submitted via Postal Card
Overall Experience
Mum always in clean condition, washed hair etc.
Staff always pleasant and helpful.

Was a but weary her being transferred here due to closedown, but not problems with transfer or settling in.

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Review from Stephen J (Nephew of Resident) published on 6 June 2022 Submitted via Website
Overall Experience

I cannot being to explain how good the staff are at Hillside Care Home. For the short time my uncle was there, they treated him with ultimate respect, dignity, love and care. The senior Nurses were amazing as were all the staff from the cleaners to the carers. Thank you all so much for what you have done for my uncle and family. Xxx

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Review from Christine K (Daughter-in-law of Resident) published on 30 July 2021 Submitted via Website
Overall Experience

Today we visited our mum, the visit took place in her bedroom. Looking out of the window, we saw one of the health care workers who we thought had left. Mum noticed him and asked us to call him over to the window. He was just amazing, chatting away to mum, her face brightened upon seeing and engaging with him. What a delightful young man he was, please pass our thanks on to him for his time today, which was a break for him. Thank you, you made our visit special today. We hope to see you again soon.

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Review from Helen S (Resident / Service User) published on 10 June 2021 Submitted via Postal Card
Overall Experience

I found Hillside Care Home wonderful in every way, staff of all departments go above and beyond with the care you receive while you are in the home. My experience was more than anyone could imagine. Well done Hillside.

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Review from R B (Son of Resident) published on 24 May 2021 Submitted via Postal Card
Overall Experience

Fabulous caring staff.

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Review from Keith G (Brother of Resident) published on 24 May 2021 Submitted via Website
Overall Experience

In October 2020 my sister was discharged from the local hospital, into the care of Hillside in a very frail and confused state. She was very underweight and has always been one for not liking a variety of foods. At home, Covid didn't help as she shielded, not venturing out and this accelerated her mental decline through isolation. The staff have welcomed her as if she was family and given her a better quality of life she lacked at home. I found the staff to be very good and caring. Her weight has increased by some 10kgs even with her picky diet. I would recommend Hillside for your loved one.

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Review from C T (Friend of Resident) published on 5 May 2021 Submitted via Postal Card
Overall Experience

Pleasant rooms. Very caring, professional but friendly staff. Activity staff ensure social activities are available for residents.

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Review from S R (Daughter of Resident) published on 4 May 2021 Submitted via Postal Card
Overall Experience

Dad has been a resident for two and a half years, and straight away, felt at home. I am a regular visitor and know Dad is well looked after. All his needs are catered for and is always shown dignity and respect by all staff who are always happy to help and support in any way. Home is bright and spacious and always clean, and I would recommend to anyone needing care.

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Review from Mark B (Brother of Resident) published on 30 April 2021 Submitted via Postal Card
Overall Experience

This is a lovely home for my brother. He gets on well with some of the staff. He likes his room very much, likes to talk with staff, and the ones who are there to put his TV on, and he loves to have time in the afternoon with his book.

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Review from Patricia J (Mother of Resident) published on 8 October 2020 Submitted via Postal Card
Overall Experience

The care in this home you will go far and wide to get carers like these. They are not only there for the resident, they are there for you. They listen to your concerns and act. My son has been here 3 years. I have never had cause for complaint on any level. Brilliant staff and care. Cannot fault it at all. Ask my son he loves it.

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Review from Susan M (Daughter of Resident) published on 23 April 2020 Submitted via Website
Overall Experience

My Mum recently passed away at Hillside after living there for quite some time. My mum had a progressive illness which meant she could pass at any time. Every time I visited Mum she was always clean, comfortable and had a smile on her face. I must say that they made the time she had left the best they could. I went once during her changing routine and I patiently waited outside whilst listening to a couple of the staff singing to mum and mum laughing the whole time. That was the best and most reassuring thing you could ever hear. I want to say a very big thank you for everything you have done.

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Review from J W (Resident / Service User) published on 10 April 2020 Submitted via Postal Card
Overall Experience
This is the first time I have been in a care home, and I must say, I am pleasantly surprised how dedicated the staff are, they work long hours without any complaints, and they are very obliging and caring.

I cannot praise them highly enough.

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Review from J F (Resident / Service User) published on 7 April 2020 Submitted via Postal Card
Overall Experience

All staff are pleasant, hard-working, nothing is too much trouble and always ready to listen when I am worried. My bedroom is clean, bedding changed daily and kept tidy. The food is of a high standard, plenty of choice and portion size good. I enjoy the activities that Hillside provide, and I would like more of these. I always feel that I am treated with respect and dignity. I feel safe and comfortable here.

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Review from Paula (Daughter of Resident) published on 18 February 2020 Submitted via Website
Overall Experience

My mum recently passed away, having been at Hillside for 18 months. The care that she was given in that time has been excellent and our family cannot thank the staff enough. My mum was really happy there and thought of it as her home. The kindness and dedication shown towards mum, especially during the last days of her life, will never be forgotten. We were lucky to find Hillside, thank you.

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Review from C S (Daughter of Resident) published on 12 September 2019 Submitted via Postal Card
Overall Experience
My mum has vascular dementia which causes her to be very confused and distressed. Staff can't do enough to help, changing strategies sometimes daily, to ease her confusion and engaging with her in conversation or encouraging her to move, eat and drink.

I am very grateful for their support too as, at times, I find it distressing.

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Review from Susan L (Daughter of Resident) published on 11 September 2019 Submitted via Postal Card
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My mum came in here in 2018. Since mum has been here she has been brill, put on weight and looking great. I am made up with her and the staff on Ash.

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Review from S M (Daughter of Resident) published on 22 June 2019 Submitted via Postal Card
Overall Experience
The staff extremely lovely and helpful, nothing is too much trouble for them.

Food is lovely, couldn't ask for better nursing home.

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Review from Marie S (Daughter of Resident) published on 18 June 2019 Submitted via Postal Card
Overall Experience

I think Hillside Care Home is an amazing home. The staff give the most amazing care, they are very understanding and very very supportive they are always there for the resident giving them the most amazing care in every way I wouldn't want, my mum to live in any other place.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 November 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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