
I think Hillside Care Home is an amazing homeMarie S(Daughter of Resident/Service User)

Food is lovely, couldn't ask for better nursing home.S M(Daughter of Resident/Service User)

The building and facilities are great, the home is always clean and freshJanet V(Daughter of Resident/Service User)

I think Hillside Care Home is an amazing homeMarie S(Daughter of Resident/Service User)

Food is lovely, couldn't ask for better nursing home.S M(Daughter of Resident/Service User)

The building and facilities are great, the home is always clean and freshJanet V(Daughter of Resident/Service User)

Welcome to Hillside Care Home, a modern and inviting 114-bed home located in the heart of Huyton, Merseyside, dedicated to upholding high standards of compassionate and attentive care for all residents.
At Hillside, the experienced and highly qualified team has fostered a warm and friendly environment where everyone is treated with dignity and respect. They prioritise promoting residents' independence and enhancing their quality of life.
The home offers a range of care...
Care Provided by Hillside Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 119 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Contact Hillside Care Home to confirm what's included and get a personalised quote:
Good to Know
Group / Owner
- Qualia Care Ltd
- Private Owned
Person in charge
- Sue Lucas (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (119)
- Single Rooms with ensuite Wet Room (118)
Visiting
- Hillside Care Home is thrilled to welcome visitors. Visitors encouraged to visit their loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.
Parking
- Hillside Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Hillside Care Home Reviews (56)
Hillside Care Home has a Review Score of 8.5 (8.530) out of 10, based on 14 reviews in the last 2 years.
Over all time Hillside Care Home has 56 reviews.
I STRONGLY DISAGREE with CQC rating of this care home as inadequate. My mother-in-law has been a resident since September 2018 and I have found all the staff at Hillside to be professional, caring, supportive and friendly. When I have needed to ask them anything they are always willing to stop and help. I have found Hillside to be kept clean and tidy which was important to the family when we were looking at care homes for Mum.
My mum came to Hillside Care Home on the 24th September 2018. From the very first day, my mum has been treated with the utmost courtesy, respect and professional care. Both nursing staff and HCA staff are exceptional. Nothing is ever too much trouble. Any concerns I may have about my mum are dealt with straight away. My mum is always kept clean and comfortable. The home is kept clean and welcoming at all times. I couldn't ask for a better place for mum in the final stages of her life.
I think Hillside Care Home are taking very great care of my stepfather and I have no complaints whatsoever. He gets all the care and attention he needs.
My experience with Hillside Care Home has been very positive. My sister-in-law is always very clean and comfortable when we visit. The staff are very warm and welcoming and are willing to answer any questions I may have.
Since my mum has been a resident of Hillside Care Home, all the family have noticed that her personal care is well looked after. Mum is always clean, her hair is always done and her clothes are always clean. She is very settled and appears to like the staff. I have personally noticed how attentive the staff are and I feel safe in the knowledge that my mum is being well looked after. I am very happy with the care that Hillside gives to my mum.
She was admitted on end of life package, the treatment prescribed was palliative which included DNR.
Since her admission, her progress with the help of nurses and carers is superb. She is now comfortable and peaceful, with a very good appetite and great sleeping pattern.
On behalf of the family and myself, we attribute her well being to the dedicated staff (nurses and carers).
I think Hillside Care Home is excellent in every respect.
My mother has been a resident since September 2018 and I have found all the staff at Hillside to be professional and caring, when I have needed to ask them anything they are always willing to stop and help, I have found Hillside to be kept clean and tidy which was important to the family when we where looking at care homes for Mum.
My mum has been in 5 previous homes and this is by far the best one. The staff are lovely and look after my mum's every need. The building and facilities are great, the home is always clean and fresh and there is always staff who will help with anything that is needed. I can't praise this home enough.
Thank you to all the staff at Hillside who have all been excellent and welcoming.
Mum is now bedridden and is always clean and fresh, is hydrated and fed to a good standard.
All the family are very pleased with mum's care and are happy that she is in such a good environment.
My husband does have full capacity and enjoys a good laugh with all the staff.
The food is not always what he can eat but they do their best to accommodate.
On the whole, I cannot fault anyone in Hillside that cares for my husband.
Under new present management, there has been a vast improvement, his diet is now excellent.
He is clean and comfortable at all times.
His medication, blood monitoring and all care needs are now being met. He is content and settled.
The home provides a caring and safe place for my dad.
I feel that my Mum is in a safe and caring environment with varied activities, however, staffing could be increased when there are personal needs to be met. Hillside smells fresh and the rooms are cleaned to a high standard every day, the availability of a daily bath is much appreciated by my Mum as is the weekly 'hair do'. Mum enjoys her poetry class, occasional game of bingo, and there are different activities organised each day by encouraging staff.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
She is happy, and has improved greatly from her condition when transferred there from the Hospital.
ALL the Staff are capable, kind, welcoming and friendly, and they treat all Residents calmly and efficiently, and with respect.
They have a very demanding job, but their performance is A1
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 November 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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