Hillside Care Home

I STRONGLY DISAGREE with CQC rating of this care home as inadequate. My mother-in-law has been a resident since September 2018 and I have found all the staff at Hillside to be professional, caring, supportive and friendly. When I have needed to ask them anything they are always willing to stop and help. I have found Hillside to be kept clean and tidy which was important to the family when we were looking at care homes for Mum.

My mum came to Hillside Care Home on the 24th September 2018. From the very first day, my mum has been treated with the utmost courtesy, respect and professional care. Both nursing staff and HCA staff are exceptional. Nothing is ever too much trouble. Any concerns I may have about my mum are dealt with straight away. My mum is always kept clean and comfortable. The home is kept clean and welcoming at all times. I couldn't ask for a better place for mum in the final stages of her life.

I think Hillside Care Home are taking very great care of my stepfather and I have no complaints whatsoever. He gets all the care and attention he needs.

My experience with Hillside Care Home has been very positive. My sister-in-law is always very clean and comfortable when we visit. The staff are very warm and welcoming and are willing to answer any questions I may have.

Since my mum has been a resident of Hillside Care Home, all the family have noticed that her personal care is well looked after. Mum is always clean, her hair is always done and her clothes are always clean. She is very settled and appears to like the staff. I have personally noticed how attentive the staff are and I feel safe in the knowledge that my mum is being well looked after. I am very happy with the care that Hillside gives to my mum.

On behalf of the family and myself, we attribute her well being to the dedicated staff (nurses and carers).

I think Hillside Care Home is excellent in every respect.

My mother has been a resident since September 2018 and I have found all the staff at Hillside to be professional and caring, when I have needed to ask them anything they are always willing to stop and help, I have found Hillside to be kept clean and tidy which was important to the family when we where looking at care homes for Mum.

My mum has been in 5 previous homes and this is by far the best one. The staff are lovely and look after my mum's every need. The building and facilities are great, the home is always clean and fresh and there is always staff who will help with anything that is needed. I can't praise this home enough.

Thank you to all the staff at Hillside who have all been excellent and welcoming.

All the family are very pleased with mum's care and are happy that she is in such a good environment.

On the whole, I cannot fault anyone in Hillside that cares for my husband.

His medication, blood monitoring and all care needs are now being met. He is content and settled.

The home provides a caring and safe place for my dad.

I feel that my Mum is in a safe and caring environment with varied activities, however, staffing could be increased when there are personal needs to be met. Hillside smells fresh and the rooms are cleaned to a high standard every day, the availability of a daily bath is much appreciated by my Mum as is the weekly 'hair do'. Mum enjoys her poetry class, occasional game of bingo, and there are different activities organised each day by encouraging staff.

They have a very demanding job, but their performance is A1