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Hillside Care Home

Hillside Avenue, Huyton, Liverpool, Merseyside L36 8DU
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I think Hillside Care Home is an amazing homeMarie S(Daughter of Resident/Service User)
Hillside Care Home, Liverpool
Food is lovely, couldn't ask for better nursing home.S M(Daughter of Resident/Service User)
Hillside Care Home, Liverpool
The building and facilities are great, the home is always clean and freshJanet V(Daughter of Resident/Service User)
Hillside Care Home, Liverpool

Welcome to Hillside Care Home, a modern and inviting 114-bed home located in the heart of Huyton, Merseyside, dedicated to upholding high standards of compassionate and attentive care for all residents.

At Hillside, the experienced and highly qualified team has fostered a warm and friendly environment where everyone is treated with dignity and respect. They prioritise promoting residents' independence and enhancing their quality of life.

The home offers a range of care...  

Care Provided by Hillside Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 119 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Contact Hillside Care Home to confirm what's included and get a personalised quote:

Good to Know

Group / Owner

Person in charge

  • Sue Lucas (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (119)
  • Single Rooms with ensuite Wet Room (118)

Visiting

  • Hillside Care Home is thrilled to welcome visitors. Visitors encouraged to visit their loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.

Parking

  • Hillside Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Hillside Care Home Reviews (56)

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8.5

Hillside Care Home has a Review Score of 8.5 (8.530) out of 10, based on 14 reviews in the last 2 years. Over all time Hillside Care Home has 56 reviews.

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Showing 56 reviews matching selected criteria
Review from Ray M (Son-in-law of Resident) published on 8 April 2019 Submitted via Website
Overall Experience

I STRONGLY DISAGREE with CQC rating of this care home as inadequate. My mother-in-law has been a resident since September 2018 and I have found all the staff at Hillside to be professional, caring, supportive and friendly. When I have needed to ask them anything they are always willing to stop and help. I have found Hillside to be kept clean and tidy which was important to the family when we were looking at care homes for Mum.

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Review from Gina B (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card
Overall Experience

My mum came to Hillside Care Home on the 24th September 2018. From the very first day, my mum has been treated with the utmost courtesy, respect and professional care. Both nursing staff and HCA staff are exceptional. Nothing is ever too much trouble. Any concerns I may have about my mum are dealt with straight away. My mum is always kept clean and comfortable. The home is kept clean and welcoming at all times. I couldn't ask for a better place for mum in the final stages of her life.

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Review from Yvonne A (Stepdaughter of Resident) published on 21 February 2019 Submitted via Postal Card
Overall Experience

I think Hillside Care Home are taking very great care of my stepfather and I have no complaints whatsoever. He gets all the care and attention he needs.

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Review from Janet M (Sister-in-law of Resident) published on 15 February 2019 Submitted via Postal Card
Overall Experience

My experience with Hillside Care Home has been very positive. My sister-in-law is always very clean and comfortable when we visit. The staff are very warm and welcoming and are willing to answer any questions I may have.

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Review from Angela S (Daughter of Resident) published on 24 January 2019 Submitted via Postal Card
Overall Experience

Since my mum has been a resident of Hillside Care Home, all the family have noticed that her personal care is well looked after. Mum is always clean, her hair is always done and her clothes are always clean. She is very settled and appears to like the staff. I have personally noticed how attentive the staff are and I feel safe in the knowledge that my mum is being well looked after. I am very happy with the care that Hillside gives to my mum.

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Review from Joseph D (Partner of Resident) published on 18 January 2019 Submitted via Postal Card
Overall Experience
My partner has resided here since 3rd September 2018.
She was admitted on end of life package, the treatment prescribed was palliative which included DNR.
Since her admission, her progress with the help of nurses and carers is superb. She is now comfortable and peaceful, with a very good appetite and great sleeping pattern.

On behalf of the family and myself, we attribute her well being to the dedicated staff (nurses and carers).

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Review from Kathleen H (Resident / Service User) published on 18 January 2019 Submitted via Postal Card
Overall Experience

I think Hillside Care Home is excellent in every respect.

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Review from James P (Son of Resident) published on 18 January 2019 Submitted via Website
Overall Experience

My mother has been a resident since September 2018 and I have found all the staff at Hillside to be professional and caring, when I have needed to ask them anything they are always willing to stop and help, I have found Hillside to be kept clean and tidy which was important to the family when we where looking at care homes for Mum.

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Review from Janet V (Daughter of Resident) published on 18 January 2019 Submitted via Postal Card
Overall Experience

My mum has been in 5 previous homes and this is by far the best one. The staff are lovely and look after my mum's every need. The building and facilities are great, the home is always clean and fresh and there is always staff who will help with anything that is needed. I can't praise this home enough.

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Review from Susan W (Son of Resident) published on 24 August 2018 Submitted via Postal Card
Overall Experience
Dad moved to Hillside on 15th July. We have been very pleased with the care he is receiving, as he has had a chest infection, doctor called and care and treatment given. He now looks better and well kept. The first few days he was much brighter and alert, as I'm sure he will be gain when better.

Thank you to all the staff at Hillside who have all been excellent and welcoming.

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Review from Janet W (Daughter of Resident) published on 19 July 2018 Submitted via Postal Card
Overall Experience
Mum has always received the best care from all the staff who are very friendly, helpful, cheerful and can't do enough.
Mum is now bedridden and is always clean and fresh, is hydrated and fed to a good standard.

All the family are very pleased with mum's care and are happy that she is in such a good environment.

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Review from E M (Wife of Resident) published on 19 June 2018 Submitted via Postal Card
Overall Experience
My husband is paralysed and can only communicate by facial expressions or pointing, and I am really happy with the care and understanding of carers, nurses etc.
My husband does have full capacity and enjoys a good laugh with all the staff.
The food is not always what he can eat but they do their best to accommodate.

On the whole, I cannot fault anyone in Hillside that cares for my husband.

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Review from R W (Wife of Resident) published on 19 June 2018 Submitted via Postal Card
Overall Experience
Husband was admitted 6 months ago, care was adequate at this time but many issues and areas of concern were raised and acted upon. His diet was not nourishing or appropriate for a diabetic (spaghetti hoops and baked beans, lack of fresh vegetables and fruit).
Under new present management, there has been a vast improvement, his diet is now excellent.
He is clean and comfortable at all times.

His medication, blood monitoring and all care needs are now being met. He is content and settled.

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Review from Lee W (Son of Resident) published on 1 June 2018 Submitted via Postal Card
Overall Experience

The home provides a caring and safe place for my dad.

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Review from Heather (Daughter of Resident) published on 14 December 2016 Submitted via Website
Overall Experience

I feel that my Mum is in a safe and caring environment with varied activities, however, staffing could be increased when there are personal needs to be met. Hillside smells fresh and the rooms are cleaned to a high standard every day, the availability of a daily bath is much appreciated by my Mum as is the weekly 'hair do'. Mum enjoys her poetry class, occasional game of bingo, and there are different activities organised each day by encouraging staff.

Reply from Jayne Duck, Customer Servicies Administrator at Hillside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from J H (Friend of Resident) published on 19 October 2015 Submitted via Website
Overall Experience
IF for one minute I was not completely satisfied with the Care, conditions & treatments received by my Niece, I would have taken action by now.
She is happy, and has improved greatly from her condition when transferred there from the Hospital.
ALL the Staff are capable, kind, welcoming and friendly, and they treat all Residents calmly and efficiently, and with respect.

They have a very demanding job, but their performance is A1

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 November 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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