Millfield Care Home, Heywood, Greater Manchester
Millfield Care Home, Heywood, Greater Manchester
Millfield Care Home, Heywood, Greater Manchester

Millfield Care Home is a welcoming care home in the friendly town of Heywood in Greater Manchester, committed to delivering high standards of considerate care.

Millfield provides a comprehensive range of quality care. This includes nursing, convalescence, palliative, residential and residential dementia care.

Specialist care is also available for people with Huntington’s and Parkinson’s, while the young physically disabled unit provides specialist facilities and care for a wide range of disabilities.

Dedicated and skilled staff take time to get to know each resident, creating individual care plans that suit their specific needs and ensure they retain as much independence as possible.

This care is provided in attractive, clean purpose-built facilities located across four ‘houses’, surrounded by beautiful landscaped gardens with comfortable seating areas, raised flowerbeds and a tranquil sensory garden.

The comfortable, well-furnished en-suite bedrooms are fitted with a 24-hour call system, adjustable electric profiling beds and telephone points. Many of the rooms have lovely garden views, while some on the ground floor have patio windows.

Chefs at Millfield serve a varied menu of delicious and nutritious home-cooked meals – made with fresh, locally-sourced ingredients – and can cater to dietary and cultural needs.

A varied and interesting activity programme aims to deliver something fun and engaging for every resident, encouraging them to lead as full and active a life as possible.

Millfield enjoys a convenient location in a residential area of Heywood, on a local bus route and close to local shops, amenities and parks. It is just a short drive from the M62 and M66 motorways, yet is close to the outstanding natural beauty of the Pennines.

Group: Qualia Care Ltd

Person in charge: Lance Tipper (General Manager)

Local Authority / Social Services: Rochdale Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 92 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 88

Shared Rooms: 2

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Millfield Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 Millfield Care Home has a Review Score of 7.9 (7.867)

The Review Score of 7.9 (maximum of 10) for Millfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Millfield Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.204 for Millfield Care Home is calculated as follows: ( (50 Excellents x 5) + (36 Goods x 4) + (16 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 108 Ratings = 4.204

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.663 Points relating to the number of positive Reviews for Millfield Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 18.4 positive Reviews (92 registered maximum number of service users ÷ 5). 3 Reviews ÷ 18.4 Target = 0.163

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Millfield Care Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Millfield Care Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

I find the staff rather useless at times and can often be found sitting watching tv rather than doing the job they are paid for. If you want a cup of tea off them to forget it we had to buy mum her own tea making facilities in order for her to actually have a drink as the staff would often call my mum a nuisance for asking. The food is what you would serve at a nursery rather than a care home! The staff would ask mum if she would like to participate in activities but would then 'forget' to get her from her room leaving her in there all day with nothing to do.

How likely would you be to recommend Millfield Care Home? Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Poor

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

There has been a noticeable difference since the new manager took over. The staff seem to have a renewed pride in themselves, the paperwork's up to date and more people are smiling. The home has always been clean but the maintenance and cleanliness is particularly uplifting. There is absolutely no smell of urine anywhere.

How likely would you be to recommend Millfield Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Millfield Care Home responded to this review on 11 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother is happy here and that says it all.
Happy with her carers and happy with her care. Happy with her room, warmth and security.
Because she is happy, so am I. When taking into account that I used to worry about her living as I do on the continent.
The staff constantly keep me informed.

How likely would you be to recommend Millfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Millfield Care Home responded to this review on 17 Mar 2017:

Thank you for your lovely review. I am so pleased that you and your Mother are happy with the care she is receiving and the environment she is in. It is our duty to ensure the residents feel at home. I will pass on your kind words to the home manager. The Bupa Customer Care Team.

The person I care for and visit regularly has been happy and comfortable at Millfield Care Home. The staff have been excellent in their treatment of her and her personal care has been very good. One thing I would ask for is that she be given a drink more frequently as she cannot help herself.

How likely would you be to recommend Millfield Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Millfield Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I find the Millfield Home extremely good in some aspects and not very good in others.
The laundry is done every day which is good and hygienic but then delivered to the residents room and instead of being hung up in the wardrobe jumpers etc are shoved in a drawer and totally creased up.
I would be happier if each resident had a nominated carer who was familiar with all aspects of mums care.

How likely would you be to recommend Millfield Care Home? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Millfield Care Home responded to this review on 03 Dec 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service

Mum seems really settled at Millfield Care Home. My/her one big issue is the quality
and variation of the food when you spend so much time in a care home.
Food plays a massive part in the quality of life and should be something to look forward to each day (especially paying nearly £40k year)

PS a really good effort by the new management in all areas (except food) especial the memory lane features, well done.

How likely would you be to recommend Millfield Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Rose Pickering, Customer Service Administrator at Millfield Care Home responded to this review on 14 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Millfield is a purpose built residential home that is well managed and run to provide as good an environment for frail older people as possible. The staff know each of the residents as individuals and do their best to cater to my mother's requirements. They are flexible in their approach to allow my mother to still have some control over her life. I have nothing but praise for their caring and professionalism.

How likely would you be to recommend Millfield Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Millfield Care Home responded to this review on 06 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My family chose Millfield for my Grandma because it is a beautiful home. The rooms are en-suite and are decorated to a high standard. Food is amazing, the staff are kind and the management really care.

I am so pleased that with the help of social services, my Grandma now has such an amazing home. Care in the community was not working... Millfield care is, as she is happy!

How likely would you be to recommend Millfield Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative has lived on Hopwood unit for nearly a year now. In the past I have been concerned that there were no staff 'about'. I am so pleased the staff now occupy a nursing station, opposite the buzzer panel. I feel more assured that they are attentive to what is happening. My grandma says the buzzer is answered more quickly. Thank You to the home for realising a change was needed to make a difference.

How likely would you be to recommend Millfield Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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