Millfield Care Home

My mum has been in Millfield carehome since December 2024 after suffering a massive stroke in September 2024. She is on the hopwood residential unit. The staff on this unit are what makes this place the best place for my mum they have taken the time to understand what she wants and needs as she is non-verbal. The staff really do care about the people on the unit thanks to them I am happy my mum is at Millfield. There is some things I would change the food I don't think is great and it's the same all the time and the food is overcooked a lot which is not easy for my mum to eat sometimes.

Agency staff are used frequently which we understand is a requirement but it is difficult as mum has communication issues and when they are not familiar with her can lead to problems.

Some absolutely amazing staff on Summit unit, please keep them happy.

The care is exceptional. My brother is always clean and tidy. He is washed and dressed each day. He eats his meals in the kitchen with other residents and then he can transfer to the lounge. If he wants a quieter day he has a lovely light and airy room with his own tv and radio where he can rest. He is in a warm and caring environment staffed by girls who go above and beyond in order to make the each day as comfortable as possible for residents. He is unable to use his hands very well and due to his disability converse very well but the entertainment staff support by allowing him to be part of any event taking place. Everyone is welcome. My brother is happy at Millfield. I am so impressed by the standard of care and always feel so welcomed when I visit.

I cannot praise the staff enough and would not hesitate to to recommend this care home,

At the most painful and challenging time for our family, the team was an absolute pillar of strength. They were incredibly compassionate, supportive, and attentive, not only to my dad's needs but to our family's emotional well-being too. They truly made us all feel at home whenever we visited, creating a peaceful environment filled with warmth and comfort. We can never thank them enough for the peace of mind they gave us, and for ensuring my dad received the absolute best care in his final days. They are true angels.x

Staff fabricated the truth, lots of Agency staff was being used and they were often in unsafe numbers. Senior Nurse Assistant perceived herself to be qualified which resulted in neglect and difficulties in communication. Family were not informed of any illnesses which resulted in my Fathers quick demise!! Staff forgot to give him his Oxygen, personal care was limited. Complaints were not acted upon until my Father passed away, despite multiple complaints being submitted. Rooms are sweltering hot in summer and staff do nothing to make this more comfortable. Staff were observed using foul language about residents. The manager was dismissive. Documentation was poor!

I would highly highly recommend Millfield to anyone this place has been amazing my nanna passed away 3 days ago and was a resident at Millfield the care and compassion from the staff was incredible the support they shown us as a family the way they had cared for my nanna throughout was just nothing short of amazing we will forever been indebted to Millfield it felt like my nannas home and we didn't want to leave we have never had that connection before to any other care home big shout out to all the staff on the Pilsworth unit you guys are heroes every single staff member there have a heart of gold please please if anyone is thinking of where to let a loved one to go live my nanna was nursing and dementia and I would hand on my heart advice anyone to go to Millfield

Thank you.

I have seen a big difference in my auntie since arriving at Millfield. The staff are amazing! Although my auntie doesn't take pert in all activities there is plenty on offer. My auntie was just surviving at her previous care home, at Millfield she is thriving. Thanks particularly to two carers.

Thank you for all your help.

I am a friend of a resident here. I assisted him making the choice of care home. From the start the staff were so welcoming & approachable. My friend moved in in October & has been very happy & feels safe & cared for. There is always activities etc to join in with & Halloween party, Christmas events etc. In my opinion this residential home is one of the best that I have seen.

The staff work so hard in taking care of the residents and the care home is very clean. The resident I go to see has said the food is good.

Brilliant care home, best in the area. All staff are attentive and caring, too many to mention. Lovely place for my mum to stay.

My dad seems to enjoy being at Millfield Care Home, and I am happy he is safe and well looked after.

Mum has been a resident for nearly 6 years - Millfield and its staff are the best in the area. The facilities (bars, lounge, shop and cafe etc) are fantastic and homely. The rooms are spacious, clean and well-presented/furnished. All staff are friendly, approachable and professional - they all feel like our extended family! They look after Mum perfectly and make her happy/comfortable. There are loads of activities and Mum is always encouraged to join in when she's able. We can't rate this home highly enough - it's perfect!

Staff are outstanding, go above and beyond. Also other departments such as kitchen, cleaners and laundry all work together and maintenance.

Your care home is full of the most wonderful and loving people ever. You took care of my great-grandmother until the very end. I saw the love and care you had for her, when your carer came in and kissed her on the head, in the final days of her life, whilst I was visiting her with family. You are such a compassionate bunch. Keep up the really great work.

Thanks to you all.

The Unit Manager and Care Team have been amazing, and nothing has been too much trouble, my aunty is comfortable, well cared for and settled and looks better than she has for a long time. As a family member, I have felt continually supported and informed throughout the whole process of my aunty coming initially as a short-stay resident to now being permanent. My aunty has a nice room, with a great view of the lovely gardens.

My dad was transferred here from the hospital as he was at end of life. He was only there for approx 8 hours before he passed away. The staff are friendly enough but the home itself is not very clean. My dad's room hadn't been cleaned, there was a bin in the room that was full of rubbish. The floor was dirty and the overall decor was very outdated. I wouldn't have had my dad as a resident in there and unfortunately, as he was at end of life the hospital decided it was their choice not mine to transfer him there. I think there is a lot of room for improvement to the home and then it would be a lovely place.