Victoria Park, Swinton Hall Road, Swinton, Manchester M27 4DZ
In a beautiful, parkland setting next to Victoria Park in Salford, The Fountains Care Centre provides nursing, residential and dementia care for older people.
Holistically, The Fountains Care Centre provides a range of activities and entertainment for residents, as well as a nutritionally-focussed menu plan designed with each individual resident's needs in mind, in a welcoming and inclusive environment.
Owner: SPV4 Ltd
Person in charge: Humar Anwar (Manager)
Local Authority / Social Services: Salford City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 98 Service Users
Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 98
Rooms with ensuite WC: 0
Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Fountains Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.7 out of 10 for The Fountains Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for The Fountains Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.463 for The Fountains Care Centre is calculated as follows: ( (47 Excellents x 5) + (26 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 82 Ratings = 4.463
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.255 Points relating to the number of positive Reviews for The Fountains Care Centre is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 19.6 positive Reviews (98 registered maximum number of service users ÷ 5). 5 Reviews ÷ 19.6 Target = 0.255
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Fountains Care Centre has a Review Score of 8.7 (8.718) out of 10 and an Average Rating of 4.5 out of 5 from 7 Reviews over all time
Review submitted on 13 April 2018 from a Postal Card by Nicholas K (Son of Resident). Relates to March 2018.
My father has been a resident at The Fountains Care Centre since 2014. All the staff have cared for him in a thoroughly professional and kind manner. He suffers from dementia and I have always noticed how his condition is always taken into consideration. I, therefore, have to say I have no complaints about the service provided.
How likely would you be to recommend The Fountains Care Centre? Extremely Likely
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Review submitted on 31 December 2017 from a Website Submission by Maggie M (Daughter of Resident). Relates to September 2017.
My 88-year-old mum was in this care home for a few months before her death this year. The shining quality of The Fountains is the warm-hearted, caring staff. They were respectful and kind to everyone - residents and residents’ family alike.
Whilst the decor is a bit tired, the patience and help the staff give is brilliant. I felt my mum was comfortable and so well cared for here.
How likely would you be to recommend The Fountains Care Centre? Extremely Likely
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Review submitted on 3 October 2017 from a Postal Card by Liz S (Daughter of Resident). Relates to September 2017.
The care given by every member of staff that we encountered was exceptional.
They have been caring and sensitive to her needs and ours.
Everything they do goes above and beyond what we might have expected.
Mum has been here for 5 months and we are so glad that we chose this nursing home for her to spend the final months of her life.
How likely would you be to recommend The Fountains Care Centre? Extremely Likely
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Review submitted on 8 September 2017 from a Website Submission by June S (Niece of Resident). Relates to September 2017.
When my uncle first came to The Fountains Care Centre after a stroke he could do nothing, now six months on and he's doing well trying to help himself and smiling. The staff are professional and friendly and caring, nothing is too much for them they treat our Uncle with respect and kindness thank you.
How likely would you be to recommend The Fountains Care Centre? Extremely Likely
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Review submitted on 31 August 2017 from a Website Submission by Alga & Colin C (Friend of Resident). Relates to August 2017.
We visit friends who live in this care home regularly and we are always impressed by the care they receive and the cheerfulness and friendliness of the staff. Today was a special anniversary for them and the staff went out of their way to make it as memorable as they could. I hope that if ever I'm in need of care that there is room for me in there. We have visited friends in other care homes but we are surprised and astounded at the cheerfulness and informality of the staff here. We commend both staff and management on running a truly "happy ship".
How likely would you be to recommend The Fountains Care Centre? Extremely Likely
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Review submitted on 28 July 2017 from a Website Submission by T C (Daughter of Resident). Relates to July 2017.
During mums 5 years at The Fountains, there have been 'up & downs'. In recent months, things have improved. The standard of care is good, the environment is pleasant, some things could be better e.g record keeping.
Staff and management are friendly and approachable. When I have had concerns regarding mums care or practices within the home, I have been listened to and issues have been dealt with.
People are encouraged to share their views and feelings about the service.
I've rated questions on this review as satisfactory or good, rather than excellent because, there's always room for improvement!
The way forward is by people making themselves heard. There is the opportunity to do this. In the reception area, there's a list of family/visitor meeting days, questionnaires regarding the service, a suggestion box and a complaints procedure.
Regarding the staff, my rating was good but there are several staff, in varying roles, that I would consider excellent.
Anything below good, I would discuss with management.
How likely would you be to recommend The Fountains Care Centre? Likely
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Review submitted on 20 June 2017 from a Postal Card by Tracy M (Daughter of Resident). Relates to May 2017.
Staff members are always friendly. When asking about Mum they are clear in their explanation and keep you up to date with all aspects of care, arranging opticians and dentist. They encourage Mum to engage with activities with no pressure to get involved - if Mum wants to watch her TV that's fine. Food is of good quality and there is plenty of variety. The cleanliness of the home is very good as well. Lovely setting.
How likely would you be to recommend The Fountains Care Centre? Extremely Likely
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There are currently no awards/recognitions posted yet for The Fountains Care Centre
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