The Fountains Care Centre

My experience for my sister has been 'transforming' for her and us. The care and support has allowed her to grow in confidence and communication with others residents. The support staff are excellent. Her personal and medical needs are met with dignity and care. Administered with kindness which has had a remarkable effect on her sense of wellbeing. Her weight and health has improved greatly. Due to the meal and drinks served. The facilities are excellent to assist her with her independence she has, knowing she has help at hand when needed too. Safety is paramount she and I know she safe. She joins in activities and is making friends with others and members of staff. I find this care home gives value for money. Her room is always clean, neat and tidy. Her clothes always ready clean, above and beyond care. Thank you to management and staff who go the extra mile to make her life, happier and healthier.

Mum and Dad has been at The Fountains for over 12 months and has benefited from the care from the team. Mum and Dad has become involved in daily life and the activities at The Fountains and is happy and very well cared for - which we couldn't ask for more.

The fact since he has moved to a new care home and he has shown to be better all round is testament to how bad the home really is and its staff.

I would like to take this opportunity to thank all the staff, both daytime and nighttime, in the residential and the nursing suite for the care, comfort and love that was provided for my mother-in-law during the 18 month period of her stay at The Fountains Care Centre. My mother-in-law arrived as a resident following an intense few months of ill health and hospital stays. After just two weeks, her baseline improved tremendously, enabling her to settle happily into life at The Fountains, where she made friends amongst other residents and indeed the staff. Her room was so pretty and the staff tended to her every need, treating her as an individual, listening to her concerns and encouraging her independent decision making. Eventually, after being diagnosed with Vascular Dementia, her gradual transition into nursing care upstairs was handled impeccably, where she spent her final days surrounded by genuine love from all the staff. For this and much more besides, I will be eternally grateful.

Has this is the first care home for my wife the staff are exelent all know her jobs realy well run fountains.

As the nephew of a resident at Fountains Care Home in Swinton, I can't speak highly enough of the care and compassion shown to my uncle during his time there. From the moment he arrived, the staff made him (and us as a family) feel completely welcome and supported.

The atmosphere in the home is calm, warm, and respectful. You can tell that the staff genuinely care - not only are they professional and attentive, but they take the time to get to know each resident personally, treating them with dignity and kindness. My uncle often spoke about how safe and comfortable he felt, and he clearly enjoyed the company of both the team and other residents.

The communication with us as a family was excellent. We were always kept informed and involved in decisions, and staff were always happy to answer questions or offer reassurance when needed.

The home itself is spotlessly clean, beautifully maintained, and feels more like a family home than a facility. The activities and social events were al

My mother has been a resident in The Fountains Care Centre for 18 months and has been happy and settled there. The regular staff are friendly and approachable and have lovely relationships with the residents. There is a culture of transparency, and concerns and requests raised by myself have been dealt with in a responsive way. I have been impressed with senior staff's knowledge and understanding of dementia and their dealing with medical issues and dispensing medication.

Overall very happy with service provided. Staff on Lowry very caring, attentive, compassionate (days). Activities would have been marked as poor but on Wednesday (11/12) was a huge success and big improvement, much laughter on Lowry. Occasionally disappointed with night staff as I can come in some morning and my wife has not been attended to by night staff.

I think the unit and staff are excellent, caring and professional and give all residents constant care and full attention at all times. I myself have witnessed all as these statements and I'm proud to say it's a homely and inviting atmosphere for myself in my visits.

Mum has been at The Fountains since 2021 and sadly passed away on 26th August 2024. During Mum's time at The Fountains we have shared a few difficult times with management and staff but none as difficult as Mum's passing. I cannot praise everyone enough for the way we were treated over the long weekend leading up to Mum's passing. We spent the weekend with Mum and the staff were fabulous. Nothing was too much trouble. We were given advice, guidance, love and support which helped us immensely. The care they gave to Mum at this sad time was 'second to none' and Mum passed away peacefully. Thank you to each and every one at The Fountains. Carry on your good work

Nothing is too much trouble, even when we phoned every day when Mum first went there, we were never made to feel a nuisance and were encouraged to ring and check on Mum knowing how worrying it can be for families placing Mum in a new setting.

My mum moved here from another care home 6 months ago and the change in her is wonderful, she engages with both staff and other residents in the lovely communal area. After her initial settling in teething problems due to her dementia, I am very pleased that she has adapted so well. The home is still undergoing some refurbishment but all that is positive and makes the environment very pleasing.

After returning from hospital with pneumonia which it wasn't. She was just left to fend for herself unless we moaned about it, I came in the Tuesday before mam passed on the Friday. She was slumped at the dining table with no response, tried picking her up and she was a dead weight, then the main care nurse said there was something wrong and took her blood pressure which was 68 over 51, then she decided to phone the doctor, by this time mam was none coherent, went to the hospital with a strangulated hernia and died 4 days later.

She has now settled in well and although she doesn't normally socialise easily, she has already made a close friend. It is so nice visiting her now, she looks happier and has started to eat proper meals again. The staff and management team are so friendly and helpful. I would not hesitate to recommend it.

An absolute pleasure to have my grandad in The Fountains Care Home. He was looked after to the highest of standards.

The Fountains have been amazing for my father he was looked after nothing was too much trouble. He passed away on 14th March 2024 and the staff were excellent throughout. A big thank you to all.

I looked at a few homes in the area as I was looking for a certain special feeling which I knew I would get when I found the right one. On going to The Fountains, it was instant. There was laughing and joking in the reception area where I was welcomed by a friendly smile. The receptionist was laughing with a staff member and another visitor. It immediately felt like Home. My mother-in-law moved in the following week. She was always the life and soul of our family but due to becoming unwell had lost her sparkle. But, after only a few weeks, she has blossomed. The care and attention she has received makes my heart swell. It makes me and my son smile each time we visit. Please, if you are worried or wondering is this home the right home for your loved one, then don't hesitate. It has definitely eased any worries we had.

I would recommend the Fountains Care Centre to anyone.

Poor. Removed my Mum from here as the standard of care fell below basic. Dirty bed linen, cutlery, lack of stimulation, missing clothes and fiddle items. Half-eaten soap in her room. My list is endless and management and staff are not at all interested in any concerns we raised. I would not recommend this home whatsoever.

My uncle stayed in the care home on respite. He was well looked after, staff were friendly, treated my uncle with dignity throughout his stay. Would recommend this home to anyone. Management are approachable. The home has been under refurbishment and is ongoing and looks very nice. If my uncle needed respite I would like him to stay in The Fountains.