Lady of the Vale Nursing Home

The staff are lovely, warm, friendly and very caring. The home is light, bright and spotlessly clean. We looked at many homes for Mum before we chose Lady of The Vale, this was by far the best! There are activities for her to take part in, she can attend Mass and her visitors can too. She has settled well and is well cared for.

Our mum has been in the care for several months now and we are so happy she is there, the care and kindness given to her are second to none. All the staff are so helpful to us relatives of the residents and genuinely lovely caring people, it's not easy at times seeing your mum in care but when she's getting the best she can it helps, thank you so much.

I have visited a few times & it always seems peaceful and clean as well my cousin seems to be very comfortable & happy. The carers also seem very nice & friendly and supportive to visitors and of course to the patients which is important.

All the staff are warm and friendly. They are all very caring and really care about all the residents. Each and every resident is made to feel very special. The care that they all receive is of an extremely high standard.

Lady of the Vale Nursing Home provides the very best in care. The carers do care, they are in and out all the time, making sure the residents are looked after. The food is amazing and is offered to family members. The staff look after them like they are their own family. I would recommend Lady of the Vale to anyone in search of a place to stay for care, comfort and dedicated staff.

Well done to the whole team your work is valued and appreciated greatly.

Mum came to Lady of the Vale to be assessed over a three-week period and it was immediately apparent that the management and staff were professional, caring and compassionate. I was so happy and relieved that following the assessment, the manager managed to provide a permanent home and room for Mum. The carers, manager, nurses, chefs, cleaning and gardening staff are wonderfully pleasant, efficient and caring and manage to go about their busy everyday duties with a smile and sense of humour. Approachable, organised and motivated. I would like to thank and praise every individual at the home for making Mum feel like the Lady of the Vale is her family.

The staff are all extremely welcoming. My mother has been made to feel at home, something which has been a concern to all the family. A lovely atmosphere, very clean, food cooked on site and varied and enjoyed by our mother.

My brother was in a lovely room, looking out onto the trees and garden. The nurses and staff looked after him very kindly with much patience and gentleness. The home has a family feel, and everyone is at ease with one another. The home is nicely furnished and very clean. The food is well prepared and varied. They are angels.

My ex-husband was treated wonderfully during his time at Lady of the Vale Nursing Home. All his visitors were welcomed and treated brilliantly. The standards at this home are simply excellent. The staff were so caring so helpful and so accommodating. The whole building was so clean we had peace of mind whilst he was at this nursery home, they couldn't do enough for him. If I become so ill I would like to spend my last days at Lady of the Vale.

My dad transferred from hospital to Lady of the Vale and spent the last week of his earthly life there. He was made comfortable, he was checked on regularly, his pain and discomfort was managed with great skill and care. The staff also took time to look after us and make sure we were happy with the care being provided and to offer tea, coffee, biscuits and other types of food. Nothing was too much for them. I will be forever grateful that my dad was looked after here - I could not ask for more.

The service provided by the manager and his whole team is amazing. The overall atmosphere is serene, comforting and relaxed, with nothing too much for the staff to respond to with a smile and a pleasantry. My wife has been in their care since July, and I have reserved my time before commenting, and I cannot fault anything. The level of care from all staff members has to be experienced, and I find visiting a pleasant experience in rather sad circumstances as everyone is so welcoming on my twice daily visits. Absolutely no hesitation in recommending.

Since the new manager has taken over at Bowdon Vale there have been various changes. The manager is very approachable and always welcoming. Any questions raised are answered fully and explanations are detailed. There is a new activities coordinator who seems very keen to include as many residents as possible. The 'Dog Appreciation Day' yesterday was really well received by the residents, relatives and staff. The staff, both new and longstanding are wonderful, and caring and always treat residents with dignity.

My husband has only been in Lady of the Vale Nursing Home for one week but up to now everything is going well.

All the staff are fantastic with my mum, especially two members of staff. Always a pleasure to visit Mum and see that the two ladies are working that day. Nothing is too much to ask for they are always happy, which makes my mum happy - lovely to see.

Thank you to the Manger and her team - we really appreciate what a wonderful job you are all doing.

My husband seems quite happy here and the staff seem to be very personal and pleasant.

My grandad seems to be very settled and happy here.

I just wish she were in a slightly bigger room, with enough space for the two screens she uses to be accommodated properly: the tv and the computer screen which allows our 'virtual, daily chats'.

Courteous, kind, considerate, attentive - these are just a few of the words which describe the care Mum has received since coming to Lady of the Vale in April 2021. The staff do everything they can to support both Mum and the family in these very difficult times. Our gratitude and thanks to them all.