Wyncourt Nursing Home

The staff from household to senior management have been fantastic to my wife and visitors alike; considerate, patient, friendly, caring, flexible and efficient. I am sure for every care home the most difficult problem has been dealing with Covid pandemic restrictions, testing and vaccine jabs and Wyncourt have dealt with it admirably. We are a large close family with four adult siblings who have been unable to have meaningful contact with their mother for 14 months. Desperately sad for everyone, my wife suffered a significant stroke resulting in PEG tube feeding, long term catheter, LHS paralysis and stroke fatigue and very limited speech and understanding. She has relatively improved in peaking since visitors were permitted in mid-March. Visiting is absolutely critical.

Wyncourt provides outstanding social and nursing care.

My mum needed to move to a nursing home after the death of her husband of 63 years. I did a lot of research and Wyncourt came highly recommended from several sources including my own GP. From my very first visit, I was made extremely welcome as was Mum, when she went to see the room available which was bright, homely and exceptionally clean, as are the whole premises. My mum lived happily at Wyncourt for 7 years until she passed away and there was no other place she wanted to be. She felt very safe and secure there, as part of the Wyncourt family and made some wonderful friends amongst the other residents and many staff. As the owner personally leads her team and expects them to provide exceptional care in all areas and we found this always to be the case, on the very rare occasion that I felt something might be improved upon the owners 'open door' policy meant things were responded to very quickly. Wyncourt is a very special place providing exceptional care but is also very homely.

We looked around several nursing homes for our mother and felt Wyncourt was welcoming, clean, had a nice atmosphere and it was our only choice. It did have a waiting list at the time but luckily, we managed to secure a place. Mum was in a beautiful room with french doors looking onto the charming garden. We were always made welcome by the staff, when visiting and were always able to make ourselves a drink. On the whole, Mum's care was excellent, she loved the staff, and they loved her. I visited at all times of day and sometimes, Mum was having her tea in bed and was not properly positioned to reach it. This did seem to be down to one member of staff mainly. I felt too many of the staff had breaks together and were not always free to toilet Mum, as when she needed to go, it was very urgent. Activities for the residents on a day to day basis were not enough, they need much more during the day, however they had a lot of visiting entertainers in, who were always fabulous. Wine was always served at lunch.

Wyncourt is a very special nursing home. Their compassionate care, under the most difficult circumstances, is a credit to every one of the wonderful staff and management. The skill and care of the trained nurses to manage a complex health condition with kindness, calmness and reassurance was so valued by all the family. Maintaining family contact within the conditions of the Covid pandemic was outstanding, there was the provision of outdoor visits and iPad chats were made fully available. We know how fortunate we are to have our loved one in your care during that time. Thank you so much to everyone at Wyncourt Nursing Home.

A real family feeling throughout the facility. Happy staff and happy residents. Looked after my mum in her fading weeks with real genuine care and attention. We are now looking to rest my wife's stepfather from his existing care home. The difference in the quality of overall care is staggering.

We visited so many places and this stood out way above any others. The friendliness, approachability and my mum being the total focus of their attention. They welcomed the family in any time we wanted which was all hours, initially. There was no place other than home where we would have left her. They engage all the time with the residents and know their individual needs inside and out. I cannot praise or promote this home enough. The team and environment are one-off.

The home is always clean and tidy and has no unpleasant smells, my Grandma says its like being in a 5 star hotel.