Wyncourt Nursing Home

162 Park Road, Timperley, Altrincham WA15 6QH
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Top 20 carehome certificate
9.6 35 Reviews
  • Wyncourt Nursing Home, Altrincham
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Care Provided by Wyncourt Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Wyncourt Nursing Home Ltd
  • Privately Owned

Person in Charge

  • Sue Mattinson (Matron)

Local Authority / Social Services

Admission Information

  • Ages 16+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)
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Wyncourt Nursing Home Reviews (35)

9.6

Wyncourt Nursing Home has a Review Score of 9.6 (9.565) out of 10, based on 12 reviews in the last 2 years.
Over all time Wyncourt Nursing Home has 35 reviews.

Overall Experience
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Date Published
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Total of 35, showing 21-35
Review from Nicky U (Daughter of Resident) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent three months in Wyncourt Nursing Home with complex health needs including dementia, Parkinson's and significant mobility issues. Despite this, he was sociable, enjoyed people and company and so needed lots of social care and attention as well as medical and hygiene care. The Wyncourt team
nailed it on all fronts: he settled in, felt part of the Wyncourt family quickly, relating well to carers and nurses. His medical needs were well catered for and his end-of-life care could not have been better from our point of view: it was compassionate and caring and medically on point.
I can't recommend the home highly enough - we feel lucky we were able to get him in there.
Reply from Ben, Deputy Manager at Wyncourt Nursing HomeWe feel equally lucky to have looked after your dad. Thank you so much for taking the time to review us.
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Review from Rachel M (Daughter of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing, friendly and caring staff. In the short time Dad was there, they welcomed him and us into their family and made us feel like we had always belonged. We couldn't have asked for more. Thank you for everything.
Reply from Ben, Deputy Manager at Wyncourt Nursing HomeWe cannot thank you enough for taking the time to review us.
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Review from P F (Son of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident for 5-years and died in Wyncourt on 19th April this year. Our experience of Wyncourt was first class; my mum received brilliant care and was always treated with the utmost respect.
I would recommend Wyncourt to anybody looking for a superb nursing home in the South Manchester
area.
Reply from Ben, Deputy Manager at Wyncourt Nursing HomeThanks for the review; your mum will always be remembered by us all at Wyncourt.
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Review from Karen M (Daughter of Resident) published on 17 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a fall, a hospital stay and a period in intermediate care, my mum was unable to return home and I needed to find 24-hour care. After much searching, I heard about Wyncourt and thankfully they were able to offer Mum a room. Sadly Mum passed away after only a few weeks but I cannot praise the
staff and management of Wyncourt enough for the care they gave Mum. I would not hesitate to recommend Wyncourt and I thank them for all they did for my mum.
Reply from Ben, Deputy Manager at Wyncourt Nursing HomeThank you for taking the time to give us a review; we really do appreciate it.
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Review from Gill F (Daughter of Resident) published on 12 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at Wyncourt for nearly 5 years and was always treated with the most exceptional kindness and care. I cannot praise the management team and all the staff highly enough, they made my dad and myself feel like we were part of the Wyncourt family and I loved the friendly fun atmosphere
that was always part of my visits.
I would recommend Wyncourt Nursing Home to anyone looking for a homely, while professional, care home as I am absolutely certain they would be more than satisfied with the level of care and would feel extremely happy that their relative was in such good hands.
Thank you so much for everything you did for my dad, you gave me total peace of mind for 5 years.
Reply from Ben, Deputy Manager at Wyncourt Nursing HomeThank you so much for your kind words. Your dad will always be remembered by us all at Wyncourt.
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Review from Martine M (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a hospital admission, my Mum 94 years young, needed 24-hour nursing care. I had heard Wyncourt was the best nursing home in the area and when Mum moved there, I was not disappointed. Mum was welcomed into the Wyncourt family and her confidence grew from day one. Due to Mum's Alzheimer's, her
speech and communication skills were very limited, so Mum required all her needs anticipating. With skilled delivery of care (day and night), patience and understanding, Mum's confidence grew and within a short time Mum had started to smile again and Mum even started to communicate verbally. Wyncourt is exceptional and as an ex-nurse I am picky! Mum passed away very peacefully and I am forever grateful to the Wyncourt family for truly spoiling Mum (as she deserved), during her final months. Thank you.
Reply from Ben, Deputy Manager at Wyncourt Nursing HomeThank you for taking the time to review. It was our pleasure to care for your mum, she was a very special lady. It means a lot to everyone at Wyncourt to hear such positive feedback and motivates us all to continue to provide the best care.
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Review from Annette K (Daughter of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can recommend this nursing home. My mother received excellent nursing care from the staff. The food was excellent, in the difficult year the home tried to ensure as a family we could still feel connected to our mum. As soon as possible visits were facilitated via pods and outdoor screens or i Pads.
Reply from Ben surname, Deputy Manager at Wyncourt Nursing HomeThank you so much for your support and kind words.
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Review from Niall O (Husband of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff from household to senior management have been fantastic to my wife and visitors alike; considerate, patient, friendly, caring, flexible and efficient. I am sure for every care home the most difficult problem has been dealing with Covid pandemic restrictions, testing and vaccine jabs and Wyncourt
have dealt with it admirably. We are a large close family with four adult siblings who have been unable to have meaningful contact with their mother for 14 months. Desperately sad for everyone, my wife suffered a significant stroke resulting in PEG tube feeding, long term catheter, LHS paralysis and stroke fatigue and very limited speech and understanding. She has relatively improved in peaking since visitors were permitted in mid-March. Visiting is absolutely critical.
Reply from Ben, Deputy Manager at Wyncourt Nursing HomeThank you for your review. You and your family have never known Wyncourt without Covid restrictions, and we appreciate your understanding. We cannot wait to invite you all in and experience the home as it was before the pandemic.
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Review from K K (Husband of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wyncourt provides outstanding social and nursing care.
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Review from Pauline S (Daughter of Resident) published on 27 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum needed to move to a nursing home after the death of her husband of 63 years. I did a lot of research and Wyncourt came highly recommended from several sources including my own GP. From my very first visit, I was made extremely welcome as was Mum, when she went to see the room available which
was bright, homely and exceptionally clean, as are the whole premises. My mum lived happily at Wyncourt for 7 years until she passed away and there was no other place she wanted to be. She felt very safe and secure there, as part of the Wyncourt family and made some wonderful friends amongst the other residents and many staff. As the owner personally leads her team and expects them to provide exceptional care in all areas and we found this always to be the case, on the very rare occasion that I felt something might be improved upon the owners 'open door' policy meant things were responded to very quickly. Wyncourt is a very special place providing exceptional care but is also very homely.
Reply from Sue Mattinson, Owner/Manager at Wyncourt Nursing HomeThank you so much for your review, it means the world to us to hear such positive feedback from the people that know us best. Your mum will forever be remembered by us all at Wyncourt.
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Review from Patricia W (Daughter of Resident) published on 14 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked around several nursing homes for our mother and felt Wyncourt was welcoming, clean, had a nice atmosphere and it was our only choice. It did have a waiting list at the time but luckily, we managed to secure a place. Mum was in a beautiful room with french doors looking onto the charming garden.
We were always made welcome by the staff, when visiting and were always able to make ourselves a drink. On the whole, Mum's care was excellent, she loved the staff, and they loved her. I visited at all times of day and sometimes, Mum was having her tea in bed and was not properly positioned to reach it. This did seem to be down to one member of staff mainly. I felt too many of the staff had breaks together and were not always free to toilet Mum, as when she needed to go, it was very urgent. Activities for the residents on a day to day basis were not enough, they need much more during the day, however they had a lot of visiting entertainers in, who were always fabulous. Wine was always served at lunch.
Reply from Lesley, Deputy Manager at Wyncourt Nursing HomeThanks for your review. Your Mum really did have a special relationship with all the staff. On the other points raised, we pride ourselves on our staffing levels all staff breaks are paid for so that the residents' needs come first. We aim to respond to any residents' call bells within 3 minutes, which on the whole is achieved and audited. In terms of residents positioning, we have a full-time physiotherapist and now all staff, including the nutritionist, are trained in moving and handling. I will pass on your thoughts to Chris and her activities team. I know she will personally be very disappointed to hear your comments.
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Review from Anne-marie O (Daughter-in-law of Resident) published on 14 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wyncourt is a very special nursing home. Their compassionate care, under the most difficult circumstances, is a credit to every one of the wonderful staff and management. The skill and care of the trained nurses to manage a complex health condition with kindness, calmness and reassurance was so valued
by all the family. Maintaining family contact within the conditions of the Covid pandemic was outstanding, there was the provision of outdoor visits and iPad chats were made fully available. We know how fortunate we are to have our loved one in your care during that time. Thank you so much to everyone at Wyncourt Nursing Home.
Reply from Ben Mattinson, Junior Manager at Wyncourt Nursing HomeThank you so much for your kind words and taking the time to review us.
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Review from Desmond O (Son of Resident) published on 14 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A real family feeling throughout the facility. Happy staff and happy residents. Looked after my mum in her fading weeks with real genuine care and attention. We are now looking to rest my wife's stepfather from his existing care home. The difference in the quality of overall care is staggering.
Reply from Ben Mattinson, Junior Manager at Wyncourt Nursing HomeThanks for the review Des. We are proud of our family values and your mum was a big part of the Wyncourt family. She kept everyone in line and made us laugh every day. Hope you are well.
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Review from Julie H (Daughter of Resident) published on 14 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived here for eight and a half years until she passed away through a natural death.
We visited so many places and this stood out way above any others. The friendliness, approachability and my mum being the total focus of their attention. They welcomed the family in any time we wanted which
was all hours, initially. There was no place other than home where we would have left her. They engage all the time with the residents and know their individual needs inside and out. I cannot praise or promote this home enough. The team and environment are one-off.
Reply from Sue Mattinson, Owner at Wyncourt Nursing HomeThank you for your review. Your mum and your family will always remain very special to us all at Wyncourt.
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Review from Nicola (Grandson of Resident) published on 30 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Best Nursing Home in the area, very homely and welcoming. Staff are very attentive and treat my grandma with love and compassion.
The home is always clean and tidy and has no unpleasant smells, my Grandma says its like being in a 5 star hotel.
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Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Wyncourt Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Wyncourt Nursing Home is calculated as follows: ( (132 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 143 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Wyncourt Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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