Berkeley Park

The smell of urine was really bad, rooms not cleaned, bedding not changed regularly. My husband was upset most of the time he was there. He was in to get him walking after a hospital stay. No proper attempt was made, it was left to myself and my daughter to get him mobile.

My dad didn't want to leave. Following his stroke, my dad was sent to Alexander Court until he was ready to receive care at home. He loved it and in his own words, they couldn't do enough for you. Yes they were understaffed and at times this was noticeable but they carried on with a smile on their faces and got the jobs done that needed to be done. My dad's gluten-free needs were catered for as other personal care needs and we had no complaints at all during his 6 weeks. Now his home care is another matter which is why I am writing this review. If only he could have stayed, the level in comparison is on another level.

Got to say when I heard I was coming here to continue my post-op recovery I was quite worried. After being here for a week I have been really impressed though. I am what many would consider a difficult patient as on top of a lot of problems with recovering from my leg operation I also have two chronic conditions which mean I am unable to eat 90% of normal foods. The nurses have been great, the staff have also all been great and the physios have customised a recovery program much better than was happening in the hospital post-op ward. I wouldn't hesitate to recommend Alexandra Court to anyone considering coming here.

Please do not allow your relatives to stay in this place. Apart from the physios, there is no level of care. My mother was left several times in the cold bathroom with little dignity, they treat patients with contempt. She left early after begging and pleading to go home. In her words, she couldn't understand how human beings could treat other human beings in that way. The place is dirty with substandard furniture and bedding. You wouldn't leave an animal in this place.

Not a good place. My mum was in the hospital for a major operation and then transferred to Alexander Court for rehabilitation to get her mobile again. My mum is down and depressed, stuck in a room watching telly. Some of the staff are lovely. Please don't let your loved ones be in there.

The window was left open all night off its restrictors no blanket was offered despite saying the room was cold

I highly advise any persons who are sending a family member here or already have them in here to seriously think about not doing so. My grandad was wrongly sent here from the hospital for ‘rehabilitation’, we had no say in the matter. I am not saying all carers who work here are bad but the few I spoke to on the phone when trying to speak to my Grandad was rude and if they treated me with this level of respect I can only imagine how he was treating him. After ringing for one hour we would be told to ring back in ten minutes. I would ring back in ten minutes only to receive the same message with a rude attitude. When finally being able to speak to my grandad he would tell me how the staff have left him in soiled clothing all day, he also told us to watch what we were saying on the phone as it’s rather touchy right now. When asking him why this was he said he had put some fluff on the floor by accident and they wasn’t happy with him! He was in here for one week we learnt he had no care plan.

I completely understand that things are difficult with the pandemic but patients are left in their rooms for long hours and if they buzz it takes time for them to be answered. My mum went in able to walk but came out a very frightened old lady who was incontinent and with hardly any mobility. She was transferred to a lovely care home yesterday and already they have been in touch to say the pressure sores on Mum's foot are terrible and are going to take a long time to heal. We as a family are very upset and disappointed at the care she received whilst she was in Alexandra Court.

I cannot comment on the cleanliness of the home due to being unable to go indoors due to Covid.

For this reason alone I would not recommend Alexander Court. My wife was too ill to comment.

My mother was placed at Alexandra Court for a period of four weeks during July/August 2020 to undergo rehabilitation following treatment for a broken leg at hospital. My mum left Alexandra Court with several pressure sores, she was unable to walk and had not been washed properly. Our family are very concerned at the standard of care my mum received during her stay. A written complaint has been submitted to the Care Quality Commission and to Alexandra Court.

My wife was cared for by Alexandra Court for two weeks. She was discharged on 31st July. The care she received was outstanding, every member of staff could not have been kinder; the Occupational Therapy and Physiotherapist Department second to none. I shall be everlastingly thankful to each and every one.

The care home is the best I have ever come across, especially with the diversity of illnesses and functions that the patients have. They really look after and care for the residents.

When admitted, he could barely stand, when discharged he was walking with crutches and could manage the stairs. I cannot praise the staff highly enough.

The local council and Wigan RAEI placed my mother here for rehabilitation.

My mother recently stayed here for three weeks. First, I must say my mother had been offered a stay in this facility last year and I turned it down due to the mixed reviews which were either 1 star or 5 stars. When it was offered a second time after a stay in hospital I said yes and I am glad I did. The rooms are basic but clean and the staff were fantastic especially one member. My mother was very well cared for. I can see why some people gave it one star, as a certain family I met there thought it should be a five-star hotel. They created a lot of noise as there were only bath towels not bath sheets and did not care about how their behaviour disturbed other residents. I would recommend you try this facility if offered just remember the staff have a hard job and it is not one to one care. However, I found if you treated the staff like the decent human beings they are they will do everything they can for your loved ones.

The social worker we had dealings with seemed very inexperienced and had not the first clue about Deprivation Of Liberty assessments. Telling me that because of dad’s lack of mobility they did not even need to do such an assessment.

I blame the system, a flawed system that does not look at an individual but to patients as a number or a bed. During my stay, I was involved in a serious medication error that I reported straight away. I have not received any feedback to be told what measures have been put in place to make sure it never happens again. It has left me with nightmares as I dread to think what would have happened had I not intervened.

Today there is only one nurse on duty when there should be two, surely this is against regulations?

Mum was discharged from hospital to Alexander Court recently for rehabilitation. I had mixed feelings about this as I had heard differing reports. I have recently retired from a career in Nursing, working as a Registered Nurse in General Nursing and then Nurse Education. I can say that without reservation that the care mum received since her admission has been of the highest quality. All staff have been unfailingly courteous and helpful and have gone the extra mile. Mum tells me as soon as she presses the nurse call system that help is a few seconds away. Thank you to all at Alexander Court.