






Alexandra Court offers an experienced nursing team, skilled in many specialist areas of provision, including mental and physical health complications, sensory impairments and screening services.
Part of a family business, the service focuses on respect and dignity for the individual, with loved ones involved in decision-making and an active lifestyle encouraged.
Care packages are organised through a bespoke approach, with an ongoing commitment to training that ensures skills are up-to-date and there to be maximised.
Care Provided by Berkeley Park
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Close to Local shops
- Near Public Transport
- Minibus or other transport
Funding & Fees
Contact Berkeley Park to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cuerden Developments Ltd
- Private Owned
Person in charge
- Lisa Roscoe(Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (54)
Berkeley Park Reviews (22)
Over all time Berkeley Park has 22 reviews.
The smell of urine was really bad, rooms not cleaned, bedding not changed regularly. My husband was upset most of the time he was there. He was in to get him walking after a hospital stay. No proper attempt was made, it was left to myself and my daughter to get him mobile.
My dad didn't want to leave. Following his stroke, my dad was sent to Alexander Court until he was ready to receive care at home. He loved it and in his own words, they couldn't do enough for you. Yes they were understaffed and at times this was noticeable but they carried on with a smile on their faces and got the jobs done that needed to be done. My dad's gluten-free needs were catered for as other personal care needs and we had no complaints at all during his 6 weeks. Now his home care is another matter which is why I am writing this review. If only he could have stayed, the level in comparison is on another level.
Got to say when I heard I was coming here to continue my post-op recovery I was quite worried. After being here for a week I have been really impressed though. I am what many would consider a difficult patient as on top of a lot of problems with recovering from my leg operation I also have two chronic conditions which mean I am unable to eat 90% of normal foods. The nurses have been great, the staff have also all been great and the physios have customised a recovery program much better than was happening in the hospital post-op ward. I wouldn't hesitate to recommend Alexandra Court to anyone considering coming here.
Please do not allow your relatives to stay in this place. Apart from the physios, there is no level of care. My mother was left several times in the cold bathroom with little dignity, they treat patients with contempt. She left early after begging and pleading to go home. In her words, she couldn't understand how human beings could treat other human beings in that way. The place is dirty with substandard furniture and bedding. You wouldn't leave an animal in this place.
Not a good place. My mum was in the hospital for a major operation and then transferred to Alexander Court for rehabilitation to get her mobile again. My mum is down and depressed, stuck in a room watching telly. Some of the staff are lovely. Please don't let your loved ones be in there.
The window was left open all night off its restrictors no blanket was offered despite saying the room was cold
I highly advise any persons who are sending a family member here or already have them in here to seriously think about not doing so. My grandad was wrongly sent here from the hospital for ‘rehabilitation’, we had no say in the matter. I am not saying all carers who work here are bad but the few I spoke to on the phone when trying to speak to my Grandad was rude and if they treated me with this level of respect I can only imagine how he was treating him. After ringing for one hour we would be told to ring back in ten minutes. I would ring back in ten minutes only to receive the same message with a rude attitude. When finally being able to speak to my grandad he would tell me how the staff have left him in soiled clothing all day, he also told us to watch what we were saying on the phone as it’s rather touchy right now. When asking him why this was he said he had put some fluff on the floor by accident and they wasn’t happy with him! He was in here for one week we learnt he had no care plan.
I completely understand that things are difficult with the pandemic but patients are left in their rooms for long hours and if they buzz it takes time for them to be answered. My mum went in able to walk but came out a very frightened old lady who was incontinent and with hardly any mobility. She was transferred to a lovely care home yesterday and already they have been in touch to say the pressure sores on Mum's foot are terrible and are going to take a long time to heal. We as a family are very upset and disappointed at the care she received whilst she was in Alexandra Court.
I cannot comment on the cleanliness of the home due to being unable to go indoors due to Covid.
Due to Covid, I could not visit her in Alexander Court so I cannot comment on conditions.
What I can comment on is that staff were always helpful but the telephone system in the Court is the worst I have encountered since the 60's. Not every ill patient has or can work a mobile and therefore depends on the Court telephone system. This consists of one cordless unit for 22 patients upstairs and a similar arrangement downstairs, all connected to one landline number.
It was not unusual for me to spend two or three hours trying to speak to my wife despite the valiant efforts of staff. Sometimes when contact was made the phone would cut off as the battery had died.
Trying to speak to a very ill wife once a day was extremely frustrating, all because of an inadequate phone system which could be improved for a few pounds.
For this reason alone I would not recommend Alexander Court. My wife was too ill to comment.
My mother was placed at Alexandra Court for a period of four weeks during July/August 2020 to undergo rehabilitation following treatment for a broken leg at hospital. My mum left Alexandra Court with several pressure sores, she was unable to walk and had not been washed properly. Our family are very concerned at the standard of care my mum received during her stay. A written complaint has been submitted to the Care Quality Commission and to Alexandra Court.
My wife was cared for by Alexandra Court for two weeks. She was discharged on 31st July. The care she received was outstanding, every member of staff could not have been kinder; the Occupational Therapy and Physiotherapist Department second to none. I shall be everlastingly thankful to each and every one.
The care home is the best I have ever come across, especially with the diversity of illnesses and functions that the patients have. They really look after and care for the residents.
When admitted, he could barely stand, when discharged he was walking with crutches and could manage the stairs. I cannot praise the staff highly enough.
We were taken into the room they had allocated my mother.
The carpet in the room was filthy and had seen better days
The bed was made up with bedding that had been washed and washed poor quality pillows and were well out of shape.
The walls were all marked and in need of paint.
And her table had the edging strip hanging off someone had tried to tape it up with clear sellotape.
I was really upset about the condition of the room.
I have now lodged a complaint to Alexander Court.
The local council and Wigan RAEI placed my mother here for rehabilitation.
My mother recently stayed here for three weeks. First, I must say my mother had been offered a stay in this facility last year and I turned it down due to the mixed reviews which were either 1 star or 5 stars. When it was offered a second time after a stay in hospital I said yes and I am glad I did. The rooms are basic but clean and the staff were fantastic especially one member. My mother was very well cared for. I can see why some people gave it one star, as a certain family I met there thought it should be a five-star hotel. They created a lot of noise as there were only bath towels not bath sheets and did not care about how their behaviour disturbed other residents. I would recommend you try this facility if offered just remember the staff have a hard job and it is not one to one care. However, I found if you treated the staff like the decent human beings they are they will do everything they can for your loved ones.
My mother reported that she visited my father when he had had an accident. He was left sitting in his chair without anything covering his lower half. He was left like this for her whole visit without anyone coming to help dress him.
The social worker we had dealings with seemed very inexperienced and had not the first clue about Deprivation Of Liberty assessments. Telling me that because of dad’s lack of mobility they did not even need to do such an assessment.
I blame the system, a flawed system that does not look at an individual but to patients as a number or a bed. During my stay, I was involved in a serious medication error that I reported straight away. I have not received any feedback to be told what measures have been put in place to make sure it never happens again. It has left me with nightmares as I dread to think what would have happened had I not intervened.
The building - old dirty carpets, the decor is like an institution. When mum arrived, the TV had no aerial so you had to ask the staff for one. Their response was 'is there a remote' when I said yes they were surprised.
She had no quilt for her first two days and was cold at night. Below standard I am sure.
The care - some staff do their best and some don't want to be there. The buzzers are going off constantly and the staff seem to have a manana attitude. My mum was taking herself to the bathroom, even though she is a fall risk because she can't wait for the time it takes for someone to come. She then fell in the bathroom. Now she has soiled underwear daily because of this issue.
Today there is only one nurse on duty when there should be two, surely this is against regulations?
Mum was discharged from hospital to Alexander Court recently for rehabilitation. I had mixed feelings about this as I had heard differing reports. I have recently retired from a career in Nursing, working as a Registered Nurse in General Nursing and then Nurse Education. I can say that without reservation that the care mum received since her admission has been of the highest quality. All staff have been unfailingly courteous and helpful and have gone the extra mile. Mum tells me as soon as she presses the nurse call system that help is a few seconds away. Thank you to all at Alexander Court.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Frequently Asked Questions about Berkeley Park
What types of Care is Berkeley Park registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Berkeley Park have?
There are 54 Single Rooms.
What are the Facilities & Services at Berkeley Park?
Close to Local shops, Near Public Transport, Minibus or other transport are some of the Facilities & Services.
How far is Berkeley Park to the centre of Wigan?
2.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Berkeley Park to verify any information. View our terms and conditions. Berkeley Park has an Enhanced Service -more info.