Alexandra Court

Howard Street, Pemberton, Wigan WN5 8BH

Alexandra Court offers an experienced nursing team, skilled in many specialist areas of provision, including mental and physical health complications, sensory impairments and screening services.

Part of a family business, the service focuses on respect and dignity for the individual, with loved ones involved in decision-making and an active lifestyle encouraged.

Care packages are organised through a bespoke approach, with an ongoing commitment to training that ensures skills are up-to-date and there to be maximised.

Group: Cuerden Developments Ltd

Person in charge: Judith Melling (Manager)

Local Authority / Social Services: Wigan Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Head/Brain Injury • Hearing Impairment • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Respite Care • Convalescent Care • Close to Local shops • Near Public Transport • Minibus or other transport

Latest Care Quality Commission* Report on Alexandra Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.2 (maximum of 10) for Alexandra Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Alexandra Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.085 for Alexandra Court is calculated as follows: ( (25 Excellents x 5) + (9 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 47 Ratings = 4.085

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.125 Points relating to the number of positive Reviews for Alexandra Court is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8 Target = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.2 Alexandra Court has a Review Score of 7.2 (7.210) from 4 Reviews


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexandra Court?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexandra Court

  • Daughter of Resident/Service User
    4

Where do I start...
The building - old dirty carpets, the decor is like an institution. When mum arrived, the TV had no aerial so you had to ask the staff for one. Their response was 'is there a remote' when I said yes they were surprised.
She had no quilt for her first two days and was cold at night. Below standard I am sure.
The care - some staff do their best and some don't want to be there. The buzzers are going off constantly and the staff seem to have a manana attitude. My mum was taking herself to the bathroom, even though she is a fall risk because she can't wait for the time it takes for someone to come. She then fell in the bathroom. Now she has soiled underwear daily because of this issue.
Today there is only one nurse on duty when there should be two, surely this is against regulations?

How likely would you be to recommend Alexandra Court? Unlikely

Overall Standard

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Average Rating:   2.3 out of 5

Mum was discharged from hospital to Alexander Court recently for rehabilitation. I had mixed feelings about this as I had heard differing reports. I have recently retired from a career in Nursing, working as a Registered Nurse in General Nursing and then Nurse Education. I can say that without reservation that the care mum received since her admission has been of the highest quality. All staff have been unfailingly courteous and helpful and have gone the extra mile. Mum tells me as soon as she presses the nurse call system that help is a few seconds away. Thank you to all at Alexander Court.

How likely would you be to recommend Alexandra Court? Extremely Likely

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Average Rating:   4.3 out of 5

Sadly we are always eager to complain rather than compliment. The staff at Alexandra Court cared for our mum when she suddenly became too poorly for rehab. This was a number of months ago now but the memory of their wonderful, kind and dignified treatment of our mum has not eroded. It is a pressured and busy environment and staff always had time for anyone who needed support, this was witnessed countless times in the hours and days that we spent there. There are experienced nurses and managers who strive to do the best for their patients as do the staff. Some stood out more than others for us and to us are angels. They showed genuine compassion beyond just doing their job. We will always be grateful and will never forget. Thank you.

How likely would you be to recommend Alexandra Court? Extremely Likely

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Average Rating:   5 out of 5

My mum had just two short weeks here for care after a fall. The staff where very nice with my mum we can not fault in any way at all the care she was given in her short stay at the home. We as a family would like to thank all the staff for looking after her so well and making us all welcome every time we visited. The rooms are spacious and clean and there is also a little kitchen for visitors to make themselves a brew .

How likely would you be to recommend Alexandra Court? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

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