Berkeley Park

and got the jobs done that needed to be done. My dad's gluten-free needs were catered for as other personal care needs and we had no complaints at all during his 6 weeks. Now his home care is another matter which is why I am writing this review. If only he could have stayed, the level in comparison is on another level.

conditions which mean I am unable to eat 90% of normal foods. The nurses have been great, the staff have also all been great and the physios have customised a recovery program much better than was happening in the hospital post-op ward. I wouldn't hesitate to recommend Alexandra Court to anyone considering coming here.

understand how human beings could treat other human beings in that way. The place is dirty with substandard furniture and bedding. You wouldn't leave an animal in this place.

in it. In the morning she complained the mattress was so uncomfortable she ached even more and slept poorly. The mattress was plastic covered, with the springs nearly popping through the cover, it was dirty and ripped. She was given two duvets to go on top of the mattress. No choice of menu offered, and delivered on a dirty trolley, and left out of reach. She asked a nurse for pain relief and was told with a finger in her face you only get pain medication when you are in pain, refusing my mum her prescribed tablets. Her legs were so swollen yet no offer from any staff to help elevate her legs.
The window was left open all night off its restrictors no blanket was offered despite saying the room was cold

to on the phone when trying to speak to my Grandad was rude and if they treated me with this level of respect I can only imagine how he was treating him. After ringing for one hour we would be told to ring back in ten minutes. I would ring back in ten minutes only to receive the same message with a rude attitude. When finally being able to speak to my grandad he would tell me how the staff have left him in soiled clothing all day, he also told us to watch what we were saying on the phone as it’s rather touchy right now. When asking him why this was he said he had put some fluff on the floor by accident and they wasn’t happy with him! He was in here for one week we learnt he had no care plan.

with the pandemic but patients are left in their rooms for long hours and if they buzz it takes time for them to be answered. My mum went in able to walk but came out a very frightened old lady who was incontinent and with hardly any mobility. She was transferred to a lovely care home yesterday and already they have been in touch to say the pressure sores on Mum's foot are terrible and are going to take a long time to heal. We as a family are very upset and disappointed at the care she received whilst she was in Alexandra Court.

things such as the need to review certain medication, and to provide her with nicotine patches. In addition to this, essential communication about my mother's overall wellbeing and needs were not initially communicated with the physiotherapists and nor were her therapy needs later communicated with the staff at the Residential Unit she was later transferred to; I was also concerned to find out that a zimmer frame was not sent on with my mother. The staff at the new home were not even told that she required one. This had a very negative impact on my mother's mobility going forwards.
I cannot comment on the cleanliness of the home due to being unable to go indoors due to Covid.

the 60's. Not every ill patient has or can work a mobile and therefore depends on the Court telephone system. This consists of one cordless unit for 22 patients upstairs and a similar arrangement downstairs, all connected to one landline number.
It was not unusual for me to spend two or three hours trying to speak to my wife despite the valiant efforts of staff. Sometimes when contact was made the phone would cut off as the battery had died.
Trying to speak to a very ill wife once a day was extremely frustrating, all because of an inadequate phone system which could be improved for a few pounds.
For this reason alone I would not recommend Alexander Court. My wife was too ill to comment.

concerned at the standard of care my mum received during her stay. A written complaint has been submitted to the Care Quality Commission and to Alexandra Court.

one.

appropriate.
When admitted, he could barely stand, when discharged he was walking with crutches and could manage the stairs. I cannot praise the staff highly enough.

and in need of paint.
And her table had the edging strip hanging off someone had tried to tape it up with clear sellotape.
I was really upset about the condition of the room.
I have now lodged a complaint to Alexander Court.
The local council and Wigan RAEI placed my mother here for rehabilitation.

The rooms are basic but clean and the staff were fantastic especially one member. My mother was very well cared for. I can see why some people gave it one star, as a certain family I met there thought it should be a five-star hotel. They created a lot of noise as there were only bath towels not bath sheets and did not care about how their behaviour disturbed other residents. I would recommend you try this facility if offered just remember the staff have a hard job and it is not one to one care. However, I found if you treated the staff like the decent human beings they are they will do everything they can for your loved ones.

in the corridor to get about. By the end of his stay, far from any rehabilitation, he was unable to even get out of bed without being “hoisted”. He left, bed bound and to the horror of the care home he went to, he had bedsores.
My mother reported that she visited my father when he had had an accident. He was left sitting in his chair without anything covering his lower half. He was left like this for her whole visit without anyone coming to help dress him.
The social worker we had dealings with seemed very inexperienced and had not the first clue about Deprivation Of Liberty assessments. Telling me that because of dad’s lack of mobility they did not even need to do such an assessment.

left me in a position to have to have ‘care’ in this home I was left feeling undignified, degraded and humiliated as I sat in soiled nappies for 18 hours. I do not blame the staff who work there at all, most of them work their socks off for very little money.
I blame the system, a flawed system that does not look at an individual but to patients as a number or a bed. During my stay, I was involved in a serious medication error that I reported straight away. I have not received any feedback to be told what measures have been put in place to make sure it never happens again. It has left me with nightmares as I dread to think what would have happened had I not intervened.

Below standard I am sure.
The care - some staff do their best and some don't want to be there. The buzzers are going off constantly and the staff seem to have a manana attitude. My mum was taking herself to the bathroom, even though she is a fall risk because she can't wait for the time it takes for someone to come. She then fell in the bathroom. Now she has soiled underwear daily because of this issue.
Today there is only one nurse on duty when there should be two, surely this is against regulations?

that the care mum received since her admission has been of the highest quality. All staff have been unfailingly courteous and helpful and have gone the extra mile. Mum tells me as soon as she presses the nurse call system that help is a few seconds away. Thank you to all at Alexander Court.