Haighfield Nursing Home

241 Wigan Road, Standish, Wigan WN1 2RF
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9.7 27 Reviews
  • Haighfield Nursing Home, Wigan
Haighfield Care Home is located in Wigan, with the rear of the property offering views of the picturesque Douglas Valley. Established in 1990, this family-run care home specialises in nursing and residential care, including respite care, and is well-regarded for its exceptional quality of care.

The home is dedicated to delivering a person-centred approach, focusing on dignity, choice, and independence for all residents. Care is provided 24/7 by a team of registered general nurses (RGNs), supported by a highly proficient and compassionate care team. This dedicated team works tirelessly to create a nurturing and safe environment for residents.

Each room at Haighfield is equipped with a nurse-call system and a range of equipment designed to enhance and facilitate daily living. The home strongly encourages residents to personalise their living spaces, fostering a sense of ownership and comfort. Special requests for residents' comfort are always considered to ensure their well-being and happiness.

Haighfield Care Home offers a vibrant and engaging activities program, tailored to meet the diverse needs and interests of residents. Daily entertainment and activities are provided, with regular performances by booked entertainers. Family and friends are always welcome to attend these events, promoting a strong sense of community and family involvement.

The home places a strong emphasis on accommodating residents' specific hobbies and interests, ensuring that everyone has the opportunity to engage in activities they love. Periodic trips are organised to provide residents with opportunities to enjoy outings and stay connected with the wider community.

With its focus on personalised, compassionate care and a family-like atmosphere, Haighfield stands out as a preferred choice for elderly care in the region, offering a safe and welcoming home for all its residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Wilcock (Home Manager)

Local Authority / Social Services

Admission Criteria

  • No restrictions, admission decided on a case by case basis
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Number of floors: 4

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)

Visiting

  • People move into Haighfield as their permanent home and it is promoted as such to residents and their family & friends. Accordingly, visits welcome at anytime although the home does however request that visits at meal times and late evening are avoided wherever possible.

Parking

  • The main car park was extended in 2015 and is at the rear of the home. In the very unlikely case that all spaces have been taken alternative parking is difficult but local businesses have been amenable to people utilising their parking facilities when asked.

Haighfield Nursing Home Reviews (27)

9.7

Haighfield Nursing Home has a Review Score of 9.7 (9.673) out of 10, based on 10 reviews in the last 2 years.
Over all time Haighfield Nursing Home has 27 reviews.

Overall Experience
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Date Published
  • 27
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Reviewer Connection to Haighfield Nursing Home
  • 15
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Total of 27, showing 1-20
Review from K L (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has stayed at Haighfeild Nursing Home, she has felt welcome, as has my dad, myself and many of her friends who have visited. They treat residents and individuals and really do care about getting them comfortable and keeping them in good health. Mum is always in fresh clothes, and maintaining
clean hygiene is a priority in this home. Mum is now eating a modified diet; however, the home makes the food, then adapts it so it's real food, and it is in the first time in 10 weeks that Mum has eaten good meals, and this is continuing. We feel that Mum is in the best place where she gets excellent care for her needs, something we couldn't have done at home. It is very reassuring to know Mum is in a safe, caring environment. Thank you.
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Review from Lorraine G (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
To each and everyone of the lovely caring staff at Haighfield Care Home in Standish. You warmed my heart from the moment I came to view this home for my Mum. Sadly Mum passed away earlier this afternoon and as a family we are truly heartbroken. We would like to thank you from the bottom of our hearts
for the loving care, you gave to our Mum, you all work so hard, the love. compassion and dedication is second to none. You all go that extra mile every time, you are a credit to yourselves. From Mum leaving Wigan Infirmary and coming over to Haighfield it was the very best decision we made.
God bless you all RIP my beautiful Mum
Thank you again x
Reply from Emma Wilcock, Home Manager at Haighfield Nursing Home

Thank you for reviewing Haighfield Care Home during this difficult time for you and your family. It was an absolute pleasure to nurse your mum. I will pass this heartfelt review to the team. We would like to pass on our sincere condolences and wish you well for the future.

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Review from P C (Relative of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm and welcoming, staff very friendly and residents well cared for.
Reply from Naveed Hussain, Owner at Haighfield Nursing Home

Thank you so much for your kind words. It means a great deal to us that you found the home warm and welcoming. Our team works hard to create a friendly and comfortable environment where residents feel safe, valued and cared for, so your feedback is truly appreciated. If there is ever anything more we can do to support you or your loved one, please do not hesitate to let us know.

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Review from P H (Nephew of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first (and, so far, only) visit to my uncle who is fairly recently arrived at the home. I found all the staff without exception to be very friendly and helpful. Some of your questions I am not in a position to comment on.
Reply from Emma Wilcock, Home Manager at Haighfield Nursing Home

Thank you so much for taking the time to share your positive experience following your visit to your uncle at Haighfield Care Home. We are delighted to hear that you found our staff to be friendly and helpful. We understand how important it is for family members to feel welcomed and reassured, especially during the initial stages of a loved one's transition to a care home. We strive to create a warm and supportive environment for both our residents and their families. We will be sure to pass on your kind words to the entire team. They will be thrilled to know that their efforts were appreciated.

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Review from Gillian R (Daughter of Resident) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi I just want to say how welcome Haighfield made Mum and I feel,the staff are caring,kind and friendly.
It's a great comfort to me knowing when I leave Mum in the home she is so well looked after.
They have lots of activities going on in the lounge,unfortunately my Mums not been up to that but it's
great that they try and motivate and stimulate the residents.
Reply from Naveed Hussain, Owner at Haighfield Nursing Home

Thank you so much for your kind words. It means a lot to us that you and your mum felt so welcome at Haighfield. Making families feel at ease and providing a warm and caring environment is so important to us, so knowing you have that comfort when leaving your mum in our care is truly heartwarming. We are glad you have noticed the effort our team puts into activities. While we completely understand that your mum has not been up to joining in, we will always be here to support her in any way she feels comfortable. If there is ever anything we can do to make her stay even better, please do let us know.

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Review from Michael D (Son of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just want to say how thrilled the family was regarding the level of care and attention afforded to our mother. The staff constantly provided a thoughtful, considerate and homely provision of such care. Residents are involved in activities to ensure meaning to their stay. Extra attention was provided
at birthdays, Easter and Christmas including musical entertainment at these times. I would not therefore hesitate to promote Haighfield Nursing Home for anyone seeking appropriate care for loved ones.
Reply from Emma Wilcock, Home Manager at Haighfield Nursing Home

I would like to thank you for your kind review of Haighfield Care Home. I will ensure to pass on your kind words to the team.

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Review from Jennifer R (Daughter of Resident) published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was treated with love, care and compassion throughout her stay at Haighfield from October 2023 onwards. The attention to detail in dressing Mum and dietary needs were second to none.
All staff interacted with Mum encouraging her in activities and had many great chats with her, spending time with
her and other residents. A massive thank you to everyone on all teams at Haighfield.
Reply from Emma Wilcock, Home Manager at Haighfield Nursing Home

Thank you for your lovely review. We are thrilled you were more than happy with the care provided for your mum. I will ensure to pass on the review to all staff at Haighfield.

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Review from Jan D (Daughter of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was treated with such care throughout her stay, which lasted 12 months longer than expected this is purely due to the fabulous care and love given to Mum, everyone showed respect and compassion and so we thank you from the bottom of our hearts. On Mum's recent return from time in the hospital, staff
came outside and greeted and welcomed Mum back home. All staff work very hard and our thanks go out to them.
Reply from Avril Lawler, Home Manager at Haighfield Nursing Home

Thank you for your lovely feedback. I will inform the team to keep up the good work.

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Review from Enid R (Sister of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
All seems well. Patients are comfortable and safe. I do not see as many staff around as seems necessary to look after so many.
The lady offering activities does her best to include everyone, though some are reluctant, she uses gentle persuasion to encourage them.
Reply from Lynne Griffiths, Home Manager at Haighfield Nursing Home

Thank you for your review, if there is anything you wish to discuss further then do speak to me on your next visit to Haighfield. Our next relative's meeting is booked for Tuesday 2nd July 2024, we would be happy to see you there.

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Review from Linda W (Daughter of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Haighfield for quite a while now. She had been in hospital and was quite ill when she moved in, but she has settled in ok. Given the challenges that the care sector is facing, it is good that the home has managed to retain a core group of staff that Mum knows (and who know her) and so
there is a sense of continuity in her care and support. Staff are attentive and frequently pop in to chat with Mum. They have tried to encourage mum to use the lounge facilities and join in activities, but she has been reluctant to do so. Visiting arrangements are open and flexible, which is welcome, and we are able to have regular chats with the staff to discuss Mum's care when we need to.
Reply from Lynne Griffiths, Home Manager at Haighfield Nursing Home

Thank you for taking to time to leave such a positive review. The team here at Haighfield Care Home appreciate your kind words.

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Review from D S (Son of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has settled in well. Staff are friendly and welcome. I am happy to know that my mother is safe and trusted with the respect she deserves.
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Review from Karen P (Daughter of Resident) published on 29 July 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Staff were rude and dismissive to various members of the family when visiting and asking any questions regarding care and pain relief. Despite numerous complaints to management and the management company, nothing changed. We were informed on more than one occasion that he was close to the end, at one
stage being told he had stopped breathing and we needed to get there. Upon arrival, he was breathing and asking for drinks, not one member of staff was in sight. My father had been left alone and my niece had to go and find a member of staff, this caused a lot of upset to his wife who is also in poor health. The home is clearly understaffed. There were lots of occasions when there wasn’t a member of staff on any of the floors and you would have to search for a carer or a nurse. Patients would resort to shouting for staff as buzzers were ignored. Other residents' clothes would be in his wardrobe including womenswear. Named items were also lost when sent to the laundry.
Reply from Kerry Ellison, Home Manager at Haighfield Nursing Home

A meeting and one written complaint raised with management was responded to and family member specified they were satisfied with the response and actions.
Management are sorry the family feel this way and aim to provide a high standard of care. We would encourage families to use the company complaints procedure if they feel their verbal complaints with staff during visits have not been addressed appropriately. Then management can address concerns within policies and procedures to be able to respond personally to family members and provide a response that reassures.

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Review from Z A (Next of Kin) published on 29 July 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
The home was clean and that's where the positives end. My family member was ignored when asking for pain relief. It could take anywhere between 30 minutes to 45 minutes for his buzzer to be answered to the point he informed his visitors there's no point calling because nobody comes and when they do
they don't listen to me. His notes in his daily log also read the same. Safeguarding complaints upheld and investigated for late administration of pain medication. Basic hygiene was not carried out, and numerous requests for oral hygiene to be carried out by myself and a third-party medical specialist. His fingernails weren't trimmed until 4 weeks later due to me putting an email of complaint to the business manager. His sheets were dirty for days on end until a nurse who returned after 3 days off shift realised and replaced them. GP's instructions were ignored for the administration of end-of-life meds as the nurses believed they knew better, resulting in needless suffering for our loved one. Avoid!
Reply from Kerry Ellison, Home Manager at Haighfield Nursing Home

This gentleman was much loved, well cared for, and very comfortable during his stay. When the reviewer reported any concerns they were addressed immediately.

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Review from Yvonne D (Daughter of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my family are so pleased with the care my mum is receiving at Haighfield Nursing Home. Since she has been there (from mid-October 2021) we have been so happy to know she is being so well looked after. The staff are lovely and always welcoming when we visit and always keen to answer any questions
we have. The home is very clean and welcoming with lovely lounges where the residents can gather.
Thank you Haighfield for giving our family peace of mind knowing Mum is well looked after.
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Review from Gerry P (Son of Resident) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the managers and all the staff for the outstanding care my father received during the last 6 months of his life. We, my father and his family, faced challenging and difficult circumstances but we felt all the staff went out of their way to listen to our concerns. We received support
and advice which made our visits as positive an experience as possible. My father was always clean and smart and the room tidy and fresh. All the staff were friendly, helpful and supportive. I know my father felt happy and at home at Haighfield, we were so comforted by the fact he was able to spend his final days there.
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Review from Margaret (Daughter of Resident) published on 8 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was treated with kindness, compassion and dignity during her short stay in Haighfield. The staff were so caring, nothing was too much trouble for them. They helped mum settle in and were extremely welcoming whenever we visited. It was a privilege to meet all the staff there.
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Review from Suzanne T (Daughter of Resident) published on 21 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend Haighfield Nursing Home enough. It is an absolute pleasure to visit my mum there, the staff are so welcoming, caring and simply amazing! They treat my mum with dignity and as an individual, something that hasn't happened in past experiences. I never have to worry about her any more
when I can't be there because I know she is in very safe hands and with people who I trust. The home itself is extremely clean, fresh, well organised and has lovely facilities.
I am kept up to date with how Mum is on a daily basis without the need to ask and there is a constant staff presence should anything be needed.
All in all first class all round!
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Review from John S (Husband of Resident) published on 7 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first ten minutes on entering we were greeted with polite, personable and professional staff. Helpful and caring above and beyond the call of duty and constantly ongoing on a daily and evening basis. The rooms were pleasant and warm. The staff, from top to bottom always checking on our needs.
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Review from D C (Daughter of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at The Haighfield for many years. The home is well maintained, very clean and provides good food. Mum has dementia and can be demanding. I am very pleased with the standard of care Mum receives. After visiting Mum I come away from the home feeling she is well looked after.
The management and all the staff are friendly, caring and supportive and they always have time for you.
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Review from A L (Son of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Top quality nursery home.
From staff to management, the utmost care, respect and dignity is given to residents and family.
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Current Review Score: 9.7 (9.673)

Overview of Review Score

The Review Score of 9.7 (9.673) out of 10 for Haighfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.673 for Haighfield Nursing Home is calculated as follows: ( (84 Excellents x 5) + (21 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 113 Ratings = 4.673
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Haighfield Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Haighfield Nursing Home

What types of Care is Haighfield Nursing Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Haighfield Nursing Home have?

There are 41 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Haighfield Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Haighfield Nursing Home to the centre of Wigan?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Haighfield Nursing Home to verify any information. View our terms and conditions. Haighfield Nursing Home has an Enhanced Service - more info.