Haighfield Nursing Home

The reviewing officer should be very pleased with the team at Haighfield Nursing home, they provide outstanding care and support. It is a lovely atmosphere and you are looked after the moment you are through the door. They cannot do enough for my Auntie. She is treated with dignity and respect. A very professional and curteous staff who do wonders for their residents. (They deserve a medal)!

My mum came into Haighfield for 5 weeks of respite care. We found the staff to be extremely professional, caring and treated mum with dignity. Her room was always kept clean and tidy, and everyone did their utmost to make what was a traumatic experience for mum into one that was calming and reassuring. We are extremely grateful as a family for everyone's help and support.

I would highly recommend this home to anyone looking for a place where their loved one will be treated with respect and dignity.

Since my mum has stayed at Haighfeild Nursing Home, she has felt welcome, as has my dad, myself and many of her friends who have visited. They treat residents and individuals and really do care about getting them comfortable and keeping them in good health. Mum is always in fresh clothes, and maintaining clean hygiene is a priority in this home. Mum is now eating a modified diet; however, the home makes the food, then adapts it so it's real food, and it is in the first time in 10 weeks that Mum has eaten good meals, and this is continuing. We feel that Mum is in the best place where she gets excellent care for her needs, something we couldn't have done at home. It is very reassuring to know Mum is in a safe, caring environment. Thank you.

Thank you again x

Very warm and welcoming, staff very friendly and residents well cared for.

My first (and, so far, only) visit to my uncle who is fairly recently arrived at the home. I found all the staff without exception to be very friendly and helpful. Some of your questions I am not in a position to comment on.

They have lots of activities going on in the lounge,unfortunately my Mums not been up to that but it's great that they try and motivate and stimulate the residents.

I just want to say how thrilled the family was regarding the level of care and attention afforded to our mother. The staff constantly provided a thoughtful, considerate and homely provision of such care. Residents are involved in activities to ensure meaning to their stay. Extra attention was provided at birthdays, Easter and Christmas including musical entertainment at these times. I would not therefore hesitate to promote Haighfield Nursing Home for anyone seeking appropriate care for loved ones.

All staff interacted with Mum encouraging her in activities and had many great chats with her, spending time with her and other residents. A massive thank you to everyone on all teams at Haighfield.

Mum was treated with such care throughout her stay, which lasted 12 months longer than expected this is purely due to the fabulous care and love given to Mum, everyone showed respect and compassion and so we thank you from the bottom of our hearts. On Mum's recent return from time in the hospital, staff came outside and greeted and welcomed Mum back home. All staff work very hard and our thanks go out to them.

The lady offering activities does her best to include everyone, though some are reluctant, she uses gentle persuasion to encourage them.

Mum has been at Haighfield for quite a while now. She had been in hospital and was quite ill when she moved in, but she has settled in ok. Given the challenges that the care sector is facing, it is good that the home has managed to retain a core group of staff that Mum knows (and who know her) and so there is a sense of continuity in her care and support. Staff are attentive and frequently pop in to chat with Mum. They have tried to encourage mum to use the lounge facilities and join in activities, but she has been reluctant to do so. Visiting arrangements are open and flexible, which is welcome, and we are able to have regular chats with the staff to discuss Mum's care when we need to.

My mother has settled in well. Staff are friendly and welcome. I am happy to know that my mother is safe and trusted with the respect she deserves.

Staff were rude and dismissive to various members of the family when visiting and asking any questions regarding care and pain relief. Despite numerous complaints to management and the management company, nothing changed. We were informed on more than one occasion that he was close to the end, at one stage being told he had stopped breathing and we needed to get there. Upon arrival, he was breathing and asking for drinks, not one member of staff was in sight. My father had been left alone and my niece had to go and find a member of staff, this caused a lot of upset to his wife who is also in poor health. The home is clearly understaffed. There were lots of occasions when there wasn’t a member of staff on any of the floors and you would have to search for a carer or a nurse. Patients would resort to shouting for staff as buzzers were ignored. Other residents' clothes would be in his wardrobe including womenswear. Named items were also lost when sent to the laundry.

The home was clean and that's where the positives end. My family member was ignored when asking for pain relief. It could take anywhere between 30 minutes to 45 minutes for his buzzer to be answered to the point he informed his visitors there's no point calling because nobody comes and when they do they don't listen to me. His notes in his daily log also read the same. Safeguarding complaints upheld and investigated for late administration of pain medication. Basic hygiene was not carried out, and numerous requests for oral hygiene to be carried out by myself and a third-party medical specialist. His fingernails weren't trimmed until 4 weeks later due to me putting an email of complaint to the business manager. His sheets were dirty for days on end until a nurse who returned after 3 days off shift realised and replaced them. GP's instructions were ignored for the administration of end-of-life meds as the nurses believed they knew better, resulting in needless suffering for our loved one. Avoid!

Thank you Haighfield for giving our family peace of mind knowing Mum is well looked after.

I would like to thank the managers and all the staff for the outstanding care my father received during the last 6 months of his life. We, my father and his family, faced challenging and difficult circumstances but we felt all the staff went out of their way to listen to our concerns. We received support and advice which made our visits as positive an experience as possible. My father was always clean and smart and the room tidy and fresh. All the staff were friendly, helpful and supportive. I know my father felt happy and at home at Haighfield, we were so comforted by the fact he was able to spend his final days there.

Mum was treated with kindness, compassion and dignity during her short stay in Haighfield. The staff were so caring, nothing was too much trouble for them. They helped mum settle in and were extremely welcoming whenever we visited. It was a privilege to meet all the staff there.

All in all first class all round!